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Sigma Sports - Wilmslow Recenzje 

88
•
Wynik TrustScore: 4.5 na 5

4,7

Sklep rowerowy
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Lokalizacja

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27 Water Lane, SK9 5AB Wilmslow, England, GB

•
01625 365223

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Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Sigma Sport Wilmslow have been absolutely amazing. I purchased a Specialized Tarmac SL8 expert, Due to my size sitting right between two frame sizes Ed at Sigma Sport recommended the 54 frame... Zobacz więcej

Oceniono na 5 z 5

Lizzie the sales assistant was super helpful with kitting my wife out with cycling gear. Gave us a break down in price and quality of each item so we could make an informed decision. We purchased seve... Zobacz więcej

Oceniono na 5 z 5

It all worked really well. I went online and wasn’t sure whether to pick large or medium. I phoned the Wilmslow store and they said to reserve both, pay a 10% deposit, try on when they arrived in stor... Zobacz więcej

Oceniono na 5 z 5

Great bike shop , great website ! Probably the best bike website around here ! From the moment I ordered the bike and put a deposit down to the correspondence by email and phone was top notch and pur... Zobacz więcej

Informacje dotyczące firmy

  1. Sklep rowerowy
  2. Sklep z akcesoriami rowerowymi
  3. Sklep dla biegaczy

Napisane przez firmę

We sell only the best in road cycling and triathlon bikes, cycling clothing, accessories and running and swimming products, backed up by our industry-leading customer care and superior knowledge from people who love the products we sell. Shop online or visit our London or Midlands stores or use our Reserve and Collect service.

About Sigma Sports

Napisane przez firmę

Easy Returns!
Sigma Sports will fully refund products for a period of 30 days. Some restrictions apply.
Free UK Delivery!
We offer a free delivery service on all orders over £60.00 shipped to the UK mainland!
Save £25 Off Your First Order
New customers can save up to £25 off their first order. Sign-up to the Sigma Sports newsletter at sigmasports.com. Some restrictions apply.
0% Finance
Now offering 0% finance for UK customers, on a huge range of bicycles, wheels, components and accessories. For full details visit our website.
Worldwide Delivery
Shop in your local currency and pay with your local payment method. We ship worldwide with DHL at competitive delivery prices.
Shop on the Sigma Sports app!
Shop on the Sigma Sports mobile phone iOS or Android app for a quick and easy shopping experience. Available now to UK customers.

Dane kontaktowe

  • 27 Water Lane, SK9 5AB, Wilmslow, England, Zjednoczone Królestwo

  • 01625 365223

4,7

Doskonała

Wynik TrustScore: 4.5 na 5

88 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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4,7

Wszystkie recenzje

(88)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 3829

Napisz recenzję
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Oceniono na 2 z 5

Poor customer experience.

We ordered 2 bikes, only to be told 2 weeks later that one of the bikes wasn't available from Trek, so we had to cancel the order and search for the same bike which we found £600 cheaper elsewhere. When I came to collect my bike there were slight scratches on the paint work. The bike wasn't correctly handed over, the tyres weren't holding thier pressure and the travel on the brakes is excessive. I phoned the shop and explained this and they offered to rectify, however we live 90 miles away..I have now booked the bike into a local Trek dealership to rectify. I also think the 10% deposit for my partner is trek helmet was not taken off the final invoice, however due the complications of cancelling her bike order we couldn't confirm this with the shop before we left. In conclusion not a good experience..

23 maja 2026
Logo Sigma Sports - Wilmslow

Odpowiedź od Sigma Sports - Wilmslow

Hi Ian,

Thank you for taking the time to speak with me directly about your experience. I appreciated the opportunity to discuss your concerns personally, and I’m aware that we’ve already started to address a number of the issues you raised.

I’m genuinely sorry that your experience with us fell below the standards we expect to deliver at Sigma Sports Wilmslow.

Regarding the cosmetic issue you mentioned, my understanding is that the marks on the frame were not scratches caused through use or handling, but imperfections within the paint finish itself. These were highlighted during the handover process, and a replacement bike was offered by the sales colleague assisting you at the time. However, I understand that you did not wish to pursue this option.

In relation to the tyre pressure, the bike was supplied with a tubeless setup. As discussed on our call, I believe the loss of pressure was likely due to the tyres being newly set up tubeless and the sealant still settling within the system, which can occasionally result in some pressure loss during the initial period of use.

Separately, you raised concerns regarding the amount of brake lever travel. Whilst the team offered to inspect and rectify this in-store, it was recognised that returning to us was not practical given the distance involved. As agreed, we are covering the costs associated with having this work completed by your local Trek retailer.

The helmet deposit has also now been refunded following our review of the order.

In relation to your partner’s bike, I completely understand the frustration and disappointment caused by the cancellation of the order. Having reviewed the circumstances, we recognise that we could have managed this process better. Whilst there were supplier availability issues that were not entirely within our control, I recognise that your experience was with Sigma Sports and ultimately it was our responsibility to manage the order and communication effectively. For that, I apologise for the inconvenience this caused.

I would also note that, as a courtesy, both bikes were brought into our fitting room prior to collection for sizing checks and setup adjustments to help ensure they were fitted appropriately for both riders.

Thank you again for taking the time to speak with me. Whilst I understand your disappointment, I hope the actions we have taken demonstrate our commitment to resolving the concerns raised and delivering the level of service our customers expect.

Kind regards,
Hugo (Wilmslow Store Manager)

Oceniono na 5 z 5

Excellent

Excellent, personal service by this branch. Particular mention to Hugo who did my bike fit, talked through options, arranged for the build and collection with utmost care an attention.

10 maja 2026
Oceniono na 5 z 5

New saddle collected from Wilmslow store. Excellent experience.

I ordered a new saddle and decided to collect from the Wilmslow store as it's not far from me and wanted a look around the shop.
The item was ready to collect next day and there was no issues collecting. All went smoothly and I liked that I didn't have to pay before I collected like you do with some shops.
The Wilmslow shop is nice too although all the clothing etc. that was out on display was very expensive. Would be nice to see some other "value for money" offerings on the shelf as they are available online.
Overall very happy.

7 maja 2026
Oceniono na 5 z 5

Great service and personal touch

Good price, service and easy to collect. I had a problem with getting the power pedals to work but nipping into the Wilmslow store to get them sorted was great. I had three people all trying to get them to work which they did of course, my error in not reading the instructions properly!

2 maja 2026
Oceniono na 5 z 5

Great staff…

Great experience due to staff being really knowledgable and making sure I was satisfied with my purchases

27 kwietnia 2026

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