Customer service was great overall. It was a little difficult to get in contact with someone at first since I had to leave a voicemail to activate Shopmonkey Payments, but once I got in touch with the... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Kannan was a great help in guiding me through the process. I was honest with him about what my goals were and he found a way to make it make sense for us. He was able to explain the more in depth func... Zobacz więcej
Reakcja na opinię
We really like shop monkey, however the issue we have is that we have to pay for the most exspensive package just to be able to have one thing we need which is labor guides. We are actually looking i... Zobacz więcej
Reakcja na opinię
Joe was amazing! Seriously, he is the greatest salesman! We have sat through so many demos this week, garage360, autoleap, napa tracs integrations, but nobody took the time to really show us the produ... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
O Shopmonkey
Napisane przez firmę
Smart, simple. Built for shop life.
Shopmonkey is the all-in-one platform built for shop life. Trusted by 10,000+ auto shops, we simplify estimates, payments, DVIs, and scheduling in one easy tool. Everything works together, the interface makes sense on day one, and your team will actually use it. And every Shopmonkey account comes with onboarding support, a responsive customer success team, and live chat. Stop settling for systems or software that slow you down—invest in the platform that works as hard as you do. Book a demo.
Shopmonkey streamlines operations, enhances customer interactions, and ultimately drives business growth. By integrating various functionalities into a single platform, Shopmonkey provides shop owners with the tools they need to manage their businesses more efficiently and effectively. With its user-friendly interface, Shopmonkey allows users to adapt and utilize the system quickly, minimizing the learning curve often associated with new software. Every Shopmonkey account comes with onboarding support, a responsive customer success team, and live chat. We're with you every step of the way.
What you get:
- Estimates: Build accurate estimates fast with built-in parts and labor data. Send them digitally for customer approval, then convert to an invoice in one click. No re-entry. No back-and-forth.
- Appointments and scheduling: Manage your calendar, reduce no-shows with automated reminders, and keep your bays full without the chaos.
- Digital Vehicle Inspections: Build trust and increase approvals with photo and video inspections sent directly to your customer's phone.
- Reporting: See exactly how your shop is performing. Sales, technician productivity, and business trends — all in one dashboard, without digging through spreadsheets.
- Customer communication: Two-way texting and email keep customers informed on their vehicle's status without you picking up the phone. Automated updates handle the routine stuff so your team can focus on the work.
- Accounting Solutions: Financial clarity, built directly into Shopmonkey. Hand off to a dedicated bookkeeper or manage it yourself.
- Marketing: Run automated SMS and email campaigns to bring customers back and fill your schedule during slow stretches.
- Support and Onboarding: Every Shopmonkey account comes with onboarding support, a responsive customer success team, and live chat.
- Technician tools — Assign jobs, track time, and keep your techs moving with tools built for the shop floor, not the front office.
- Inventory management — Track parts and supplies in real time so you're never caught short or over-ordering.
- Integrations — Shopmonkey connects with the tools you already rely on, including QuickBooks, PartsTech, Nexpart, RepairLink, and CARFAX.
Find the pricing that's the right fit for your auto shop.
Check out our social channels:
Introducing Accounting and Bookkeeping, built right in to Shopmonkey
Napisane przez firmę
- Know your numbers every month, not just at tax time.
- Real P&L, no bookkeeping headaches, no manual setup, no generic templates. Parts and Labor revenue, EPA fees, and sublet labor built in. DIY your books with Shopmonkey Accounting, or hand them to a dedicated bookkeeper with Shopmonkey Bookkeeping.
Dane kontaktowe
155 East Main Avenue, 95037, Morgan Hill, Stany Zjednoczone
- 408-675-2304
- info@shopmonkey.io
- shopmonkey.io
4,6
Doskonała
64 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Odpowiedź od Shopmonkey
Hi Allen! Thanks for the feedback. We know how critical speed is for your shop, so our Support and Payments teams always aim to get you fast, definitive answers. We're always here to help you keep things running smoothly.
Appreciation
appreciate all the updates to accommodate us at our shop. Also appreciate the pricing and loyalty discount to make it affordable especially with everything going up.
1 czerwca 2026
Odpowiedź od Shopmonkey
James, this made our day — thank you! We're so glad we were able to work through it together and find something that makes sense for your shop. That's exactly what we want for every customer. Looking forward to continuing to build alongside you.
Odpowiedź od Shopmonkey
Hi Joe, thanks for the review. We are glad our teams are delivering what your team needs.
Odpowiedź od Shopmonkey
Cheers to you, Andrea! We look forward to working with you!
Odpowiedź od Shopmonkey
Thanks, Bssem, for the review. Soon, you'll be fully onboarded with our team to give ou r the best possible start, and we also have strong support and success teams to help out at any point in your journey with Shopmonkey. We look forward to working with you.
The rep was attentive and…
The rep was attentive and knowledgeable. Answered all of our questions.
3 czerwca 2026
Odpowiedź od Shopmonkey
Thanks so much for the kind words! We're thrilled to hear our rep was attentive and answered all your questions. We'll be sure to pass along the feedback — it means a lot to the team. Appreciate you taking the time to share your experience.
Probably the best customer service I…
Probably the best customer service I have ever experienced with any company. The great attitude and helpfulness were fantastic.
4 czerwca 2026
Odpowiedź od Shopmonkey
Wow, that made our day — thank you! We work hard to bring great energy and genuine helpfulness to every interaction, so hearing this means a lot to us. We'll make sure the team knows. Thanks for taking the time to share, Sean.
Shopmonkey for the win!
Joe G was phenomenal at helping me get started! Shopmonkey is lucky to have him! I got a very detailed look into the software and made a decision on Shopmonkey over Tekmetric. The customizable job board, REAL quickbooks integration and appointment reminders along with Joe’s expertise locked me in for a new adventure. I’ve been working with oldschool software for years and Shopmonkey is a pretty amazing way to grow the business to the next level!
4 czerwca 2026
Odpowiedź od Shopmonkey
Love this — thank you so much! Joe G is truly a rockstar, and we'll make sure he sees this. We're thrilled the demo gave you a detailed look at everything Shopmonkey has to offer, and that the features you mentioned fit your shop's needs.
And welcome to the Shopmonkey family! We can't wait to be part of your next chapter and help take your business to the next level.
The shop monkey marketing team are…
The shop monkey marketing team are phenomenal! Great customer service in explained what is offered and best deals for what my shop needs!
22 maja 2026
Odpowiedź od Shopmonkey
Cameron, so glad to hear it! Our team works hard to understand each shop's needs and find the right fit — it means a lot to know that came through. Thanks for the kind words.
Odpowiedź od Shopmonkey
Hey Cody. We're glad all went well in your interactions with Shopmonkey so far. We look forward to a great partnership with you.
It is tough to find a company that…
It is tough to find a company that stands behind their work and actually takes the time ti walk you though everything! With Shopmonkey they id just that and guided us throughout the whole thing.
7 maja 2026
Odpowiedź od Shopmonkey
Thank you, Daniel. It's great to hear that our team supports yours and helps you get the most from your Shopmonkey experience. And as always, let us know if there's anything else you need.
Been using shopmonkey for 3 years now…
Been using shopmonkey for 3 years now and we love it. Highly recommend!
15 kwietnia 2026
Odpowiedź od Shopmonkey
Wow, three years! Thank you for trusting Shopmonkey with your business operations for so long. We really appreciate the recommendation and look forward to continuing to support your success.
Shop Monkey is great
Shop Monkey is great, the only issue is the labor guide and diagrams - Motor and AllData don't compare to ProDemand... would love to see integration with ProDemand in the future.
30 kwietnia 2026
Odpowiedź od Shopmonkey
Thank you for taking the time to share your experience! We're really glad to hear Shopmonkey is working well for your shop overall. We appreciate the feedback on the labor guides, and we'll absolutely pass your thoughts along to the team. Feedback from our customers really does impact how we develop and prioritize new features.
In the meantime, have you had a chance to check out our ALLDATA integration? It just launched recently and allows you to pull labor times directly into Shopmonkey. It does require an active ALLDATA subscription to use, but if you already have one, our support team is happy to help you get everything connected.
A huge 40% price increase
A huge 40% price increase, not 5 or even 10%, for a service i just use the basics in. Looking int0 another service, this is ridiculous
28 kwietnia 2026
Odpowiedź od Shopmonkey
Hey Billy. A price increase is significant, and we don't take that lightly.
We'd like to talk through what's changed and make sure you're on the right plan for how you use Shopmonkey. Someone from our Success team will reach out to you today to walk through solutions.
We really like shop monkey, however....
We really like shop monkey, however the issue we have is that we have to pay for the most exspensive package just to be able to have one thing we need which is labor guides. We are actually looking into swithching completely to another program that is more cost effective for our business that offers the labor guide without all the additional features that we do not use. Other than the price the program is great.
28 kwietnia 2026
Odpowiedź od Shopmonkey
Hi Jessica, Thank you for the feedback — and for being honest about what it and what is not working for you.
Regarding your pricing concern, we know it's frustrating to need a specific feature like labor guides and feel like you have to pay for more than you need to get it.
We'd love the chance to talk through your options before you make a switch. There may be a solution that works better for your business. Someone from our Success team will reach out to you today.
SHOP MONKEY MAKES OUR JOBS EASIER!!
WE LOVE THE CUSTOMER COMMUNCATION AND ALL THE MESSAGE TEMPLATES THROUGH SHOP MONKEY. SHOP MONKEY PAYMENTS ARE SIMPLE AND EFFECTIVE FOR EVERYONE. WE ARE WORKING ON MAKING THE ACCOUNTING REPORTS A LITTLE EASIER FOR THE BOOK KEEPER THOUGH.
22 kwietnia 2026
Odpowiedź od Shopmonkey
Thanks, Zakk. We're glad Shopmonkey is helping keep your daily operations organized and running smoothly. That's exactly what we set out to build. If you need anything else, you can always reach out to our success team. Success@shopmonkey.io
Hands down the best shop management…
Hands down the best shop management software on the planet
28 kwietnia 2026
Odpowiedź od Shopmonkey
Thanks for the high praise, Jamal. We'll take it! We're glad Shopmonkey is working hard for your shop, and we're always working to keep it that way.
Get it Together Shop Monkey!
Since Shop Monkey upgraded to the 2.0 it has been nothing but a headache! The Reports are always lagging. Deposits have been going thru late. No one is on the Chat Support for help- they make you Whats App them and that still takes a while. All of this and they are still charging full price. If you have a program that you can not even run properly why are we paying full price. Get it together!
1 czerwca 2025
Opinia niezależna
Odpowiedź od Shopmonkey
Cheryl, we hear you. We're sorry the 2.0 transition hasn't lived up to the experience you deserve. The issues you've described are ones we've taken very seriously and have worked very hard over the last several months to fix. This year, we've made significant investments in our Customer Support team and infrastructure: expanded staffing, faster response targets, and ongoing platform stability improvements. Support response times are now less than 15 min and we have hired the correct amount of staffing to address wait times. We know that doesn't undo the frustration you've already experienced, but we want you to know this feedback is exactly why we've made those changes. Please reach out to us at support@shopmonkey.io so we can connect you with our team and take a closer look at the specific issues affecting your shop.
Horrible Customer Service and more!
Horrible Customer Service, i have been with shop monkey since 2019. I have met with the staff multiple times in person, and every time it's like a broken record, they thank you and "value" your input so much, but don't actually implement any of the fixes into their features. Whenever you do have an issue, all they do is pass you off. They promised me a sandbox version of their 2.0, newest greatest software, and it took them two years to get me on it just to be an utter, let down. Don't walk, run from this company and find a better platform
4 czerwca 2025
Opinia niezależna
Odpowiedź od Shopmonkey
Hi Spikes, thank you for the feedback — and for being a Shopmonkey customer since 2019. We're sorry the platform and support experience didn't meet your expectations. The issues you raised around reporting, integrations, and client communication tools are areas we've continued to invest in. We also hear the frustration around the sandbox timeline — that rollout took longer than it should have, and we understand why that was a letdown after waiting. If there's anything specific still impacting your shop, we'd welcome a direct conversation.
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.