EpicTV Shop Recenzje 1052

My things arrived two days earlier than the original date of delivery, just great on time for the weekend. My quickdraws came in well packed and with no damage at all (regular DPD delivery service, UK to Rome,Italy).

Got bunch of gear. Good prices, fast delivery even to Kazakhstan.

The website is nice, ordering is easy, and shipping is fast. The bad thing is that some products are out of stock, so you have to wait for restocking. Except that, buying from Epic TV was pleasant.

I am happy with EpicTV service, all 3 purchases has been smooth. My gears were delivered to Malaysia within 2-3 days intact. I have no problem getting gears that I needed. My only hope is EpicTV can restock soon.

Provided a defective product, promised a replacement part, have not provided the replacement part and would not provide a timescale for the replacement. Customer service keeps mixing up my issue with other customer's complaints and will not give me a straight answer.

In reply to the response from epictv, this further proves my point. Epictv had lied to me saying they were not able to send me a replacement part anymore, I have now received the replacement part from them (albeit not the correct one, but one that works), they had also stated that they could only send back a replacement backpack once I return the original (they are now saying they've sent a replacement already). I cannot get a straight answer from any of them by email, every time I contact them they provide contradictory statements and don't actually answer the questions I have asked about the process.

Top!
Produit avec un super prix et un super service.
C'est ma 1ère commande sur ce site et vraiment je ne suis pas déçu. Commande, suivi et livraison ( avant la date prévue ) et l'ensemble avec un prix ultra compétitif
Bravo !

bien reçu, tout impec.

I have bought from EpicTV a few times and always get unbeatable prices and quick postage.
After receiving the wrong package I had to contact the EpicTV customer service and was contacted very quickly by a friendly staff member who helped me resolve my issue with ease.
All in all very fast and responsive team, great prices and postage times. I am excited to continue buying from you guys in the future.

Fast delivery and excellent gear!! Will definitely order again.

Wow! Was initially a little dubious - somehow the name of the company sounded a little weird. But trusted all would be good - and it was better than good - it was outstanding! Lowest price anywhere for a thermarest top of the range sleeping mat, which I hoped, but wasn’t sure, would arrive in time for my partner’s birthday tomorrow. I ordered it late yesterday morning & it arrived this morning! Outstanding service. Huge appreciation and thanks!

compro ormai da anni su epic tv, per i prezzi competitivi, l'ampia scelta ed il servizio clienti efficiente.

Made several purchases, no problems at all. Will continue buying from them.

Epic tv has affordable prices for quality gears. The ship your orders fast. It took 5 days to deliver to new zealand.

Fantastic online shopping experience. EpicTv were super competitive with their pricing - I wanted some La Sportiva approach shoes and they were cheapest here and had my size in stock. I’m based in the UK so expected a delivery time of 3/4 days but they arrived next day which was better than expected! Will definitely shop here again. Very highly recommended 😎👍🏼

I ordered 1 month ago and still waiting...

Edit: I asked now for a refund, so at least thanks for that.

It was my first experience buying on EpicTV Shop even if I knew the store for a while. Communication was spot on and the package was sent on the same day I placed the order.
Cannot thank them enough for a wonderful service! :)

Top notch service, express shipping, no customs (Croatia / EU country). Definitively buying again. Highly recommended.

Ordered 2 pair of climbing shoes, one for wife and one for daughter. They were both on sale and priced considerably less than I could find locally. They also sent me a 10% off coupon, sealing the deal. Despite being shipped from overseas, they showed up in 4 days. I think this the best site to order climbing shoes from. They are almost always priced lower than competitors. With the coupon they were 40% less than if I purchased locally.

Hi everyone,
DO NOT PURCHASE FROM EPIC TV SHOP. Let me explain:
I bought for £175 worth of gear. I did not received the parcel, but the parcel has been marked "as delivered" by the Royal Mail. I asked EPIC TV to help me, they simply told me what I already knew: the parcel was "delivered".(I've tried with the royal mail, I've obviously got the same answer.)
So simply I was left with no hope for help from EPIC TV. I cannot open a claim with The Royal Mail because it's the seller's responsibility.
I cannot understand why they send parcels with this value without asking for a signature and when a problem shows up they don't even try to help. I'm desperate, angry, frustrated, I've just lost £175 that easily.

Please do not purchase taking the "free delivery", because it could cost you a lot if the carrier fails and you won't be able to rely on EPIC TV.

I am willing to withdraw my public complaint if you send me HELP. My order number is : 633294
If your are reading this, they did not help.

EDIT 1:

I’ve contacted you lately because I had not idea I was supposed to have received it. Me not being attentive to shipping times is not a valid excuse to put the liability on me. You should be ashamed of your customer service.

I’ve sent you the tracking history showing there is a mistake with this delivery. I was out this day, traveling. I’ve sent you my train tickets, I can also send you credit card records, pictures anything you would like. All I’m asking is you to open a claim with the Royal Mail so I can know where my package is.