Ship A Car Direct Recenzje 

823
Wynik TrustScore: 5 na 5

4,9

Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Matt made the process really simple and reassured me every step of the way. A competitor had tried to charge me well over their reported quote and Matt was able to make things right and still meet my... Zobacz więcej

Oceniono na 5 z 5

You could offer me the same quality of delivery (flawless and perfect, exactly within my time frame and not a speck of damage) for 1/2 the price that Matt & Ship A Car Direct Did. I would STILL cho... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Huge thanks to Ship a Car Direct for moving our car across states and doing a perfect job yet again. 'Yet again' because I first used them 13 years ago when we moved from CA to NY and had a perfect ex... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Mike at Ship A Car Direct was very helpful and communicated exceptionally well. My car was picked up on time and delivered on time. The actual carrier did not communicate well, which is why Mike’s ass... Zobacz więcej

4,9

Doskonała

Wynik TrustScore: 5 na 5

823 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,9

Wszystkie recenzje

(823)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 18

Napisz recenzję
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Oceniono na 5 z 5

Mike at Ship a Car Direct was extremely…

Mike at Ship a Car Direct was extremely helpful. The entire process, from beginning to end, made this one aspect of a stressful move extremely easy and convenient. I hope I never have to mover multiple states away again, but if I do, I know who I’ll be calling!! Thank you Mike and Ship a Car Direct!

26 kwietnia 2024
Opinia niezależna
Oceniono na 5 z 5

Wonderful Customer ServIce

This company has consistently given me punctual and friendly service. I have used them for at least five years, moving my car twice a year between Florida and Connecticut. I couldn't be more pleased.

23 kwietnia 2024
Opinia niezależna
Oceniono na 5 z 5

Great Customer Service

When we unexpectedly needed to change a few details of the transit, Scott got back to us right away and immediately arranged everything so it all went very smoothly. We are so grateful for his help, and are very pleased with the pick-up of the vehicle and the delivery, as well. Thank you so much!

17 kwietnia 2024
Opinia niezależna
Oceniono na 5 z 5

Fantastic service!

Fast, friendly and reliable service! Great communication from Mike and the team! Trustworthy company with reasonable prices. Highly recommend.

29 kwietnia 2024
Opinia niezależna
Oceniono na 5 z 5

Lottie was phenomenal

Lottie was phenomenal , to work with . The whole process was seamless . And was handled with integrity !

20 kwietnia 2024
Opinia niezależna
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Odpowiedź od Ship A Car Direct

Thank you for your kind words about your experience with Lottie. We are pleased to hear that the process was seamless and handled with integrity.

We strive to provide our customers with the best possible service, and it's great to know that we were able to meet your expectations.

Thank you for choosing Ship a Car Direct and for taking the time to share your feedback. We appreciate your business and look forward to serving you again in the future.

Oceniono na 5 z 5

Couldn't ask for a better experience!

Shipping a car across the country can be a little unnerving since you're leaving your car in the hands of strangers and paying for the privilege! But every step of the way Jennifer of Ship A Car Direct was super helpful. The quote was competitive, she kept me informed of the steps leading up to the pick-up, the actual pick-up was on time, the driver was friendly and he delivered the car more quickly than promised. A top-notch experience throughout!

17 kwietnia 2024
Opinia niezależna
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Odpowiedź od Ship A Car Direct

We are thrilled to hear about your exceptional experience with us! Your satisfaction is our top priority, and we are delighted that Jennifer provided you with outstanding service throughout the process.

Thank you for trusting us with your vehicle and for taking the time to share your positive feedback. It means the world to us. We look forward to serving you again in the future.

Oceniono na 5 z 5

Tom's Review

Ship A Car Direct has always provided excellence service. From the beginning of the process to the completion of it. Always on time with the pick-up and delivery. Great communications.

25 kwietnia 2024
Opinia niezależna
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Odpowiedź od Ship A Car Direct

Thank you for your review and for consistently choosing Ship a Car Direct. We are pleased to hear that our team has provided you with excellent service, timely pick-up and delivery, and great communication.

Your continued trust in us is greatly appreciated. We look forward to serving you again in the future.

Oceniono na 1 z 5

Illinois/Florida Snowbird

As a snowbird, I have my car shipped to/from FL/IL annually. In January, the pick up timing was fine (other than an extremely rude driver), but the car was delivered in FL 2 days before I arrived (which I was told would NOT happen). I had to scramble to find somewhere to accept the car. I did receive a small refund for my difficulties.
In April, I had very little notice for pickup. The driver arrived with a pick up truck towing 3 trailer bays. What? He did not speak a word of English. And Oops... my car didn't fit so he left. I contacted my salesperson, Scott, and the 800 number which is worthless. Nothing was done. Now I'm in a rush to get the car picked up before I leave in 2 days.
I have had 2 concurrent bad experiences with Ship a Car Direct. It seems they do no quality control on the drivers/carriers, do not respect the customer's time frames, and are not helpful when problems do arise - you're kind of left on your own.
Like someone else said, use Montway. They may cost a little more, but they're a much higher quality operation.

22 kwietnia 2024
Opinia niezależna
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Odpowiedź od Ship A Car Direct

Thank you for taking the time to speak with me over the phone about your recent experiences with us. I sincerely apologize for the inconvenience and frustration on your orders with us in both January and April.

Regarding your January order, we are very sorry that the carrier tried to deliver earlier than expected, despite instructions not to do so, causing you undue stress. As discussed, we have refunded the remaining amount you paid for that shipment, as we believe you should not have to pay for a service that did not meet your expectations.

As for your April shipment, I am extremely disappointed that the carrier showed up with a trailer that did not have enough room for your vehicle. This is unacceptable, and the carrier should have known better. Based on your valuable feedback, we have decided to remove this carrier from our list to ensure that such incidents do not occur in the future.

Once again, I want to say thank you for your feedback. It is through constructive criticism from valued customers like you that we are able to identify areas for improvement and grow as a company. I wish you the best of luck on your move, and if you need anything in the future you can reach out to me directly.

Alex

Oceniono na 5 z 5

Great car shipping experience

Swift to take action, excellent customer care, cost effective and overall great experience. I would choose Ship a Car Direct again.

17 kwietnia 2024
Opinia niezależna
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Odpowiedź od Ship A Car Direct

Thank you for sharing your great car shipping experience with Ship a Car Direct. We are thrilled to hear that our team provided swift action, excellent customer care, and a cost-effective solution for your vehicle transportation needs. We look forward to helping you again in the future.

Oceniono na 5 z 5

Started skeptical, ended very satisfied

Was skeptical of the service I would receive based on reading the online horror stories of the car transport trucking industry, so I decided to pick a reputable company and not take the lowest bid I received. I was very satisfied with the support (David) and 24/7 available service I received. Driver was on time picking up and dropping off the vehicle. He took care in handling the vehicle which I was very appreciative of. Would ship with ship a car direct again, would recommend to a family member or friend.

19 kwietnia 2024
Opinia niezależna
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Odpowiedź od Ship A Car Direct

Thank you for sharing your experience with us. We understand that the car transport industry can be daunting, and we are glad that you chose us to help you with your move.

It's great to hear that our support team, especially David, provided you with the assistance and 24/7 service you needed throughout the process. We are also pleased to know that your driver was punctual and took great care in handling your vehicle.

Your satisfaction is our top priority, and we are thrilled that we were able to exceed your expectations. Thank you for your trust in Ship a Car Direct and for your willingness to recommend us to your family and friends.

We look forward to serving you again in the future.

Oceniono na 1 z 5

I hope this review can be beneficial…

I hope this review can be beneficial for others who are considering this company for their transportation needs. My strong suggestion is to go with Montway or Sherpa.
Should you decide to go with this company, make sure to inquire about the transport provider they will use. If its Highline Auto Transport LLC, avoid this at all cost. Their preference is to communicate via text rather than phone calls. Contacting the driver is an impossible task. Once you establish contact with their dispatch unit, they require you to handle the task of reaching out to the driver and organizing the timetable. They never know where the driver is and expect you find out for yourself. The condition of their trucks is absolutely awful. The lift gate, remotes, storage, are all in poor condition with wiring exposed. Those vehicles are in desperate need of major repairs. Their tone is unacceptable and lacks professionalism due to their arrogance.
This brings me back to Ship-a-car-direct. They promise to thoroughly inspect the shippers so you can be worry-free. Based on the factors mentioned above, no reputable company would risk hiring this transport company. To get more proof, check their record on the Better Business Bureau. My intention is not to intentionally damage the reputation of these companies; I simply want to encourage future customers to reconsider their shipping requirements, especially if they own a luxury vehicle. After I went to meet the driver and collect my vehicle myself, they decided to reimburse me a paltry $100.

Avoid at all cost.

Updated : 4-29-24

I would also like to take a moment and update my review. Alex has since called me, and we had a discussion about my experience. It says a lot about the company, and their attempt to uphold the standards they set forth. While my personal experience wasn’t satisfactory, I do appreciate a company reaching out and attempting to rectify the situation.

I do believe a second chance is warranted since they equally went through a bad experience. I appreciated the refund, but more importantly, I appreciated the willingness to listen. I will reconsider future transportion needs.

16 kwietnia 2024
Opinia niezależna
Logo Ship A Car Direct

Odpowiedź od Ship A Car Direct

I wanted to take a moment to thank you for the conversation we had regarding your recent experience with us and Highline Auto Transport LLC. Your feedback is invaluable to us as we continuously work to improve our services and ensure that our customers receive the highest level of care and satisfaction.

As discussed during our call, I deeply regret the inconvenience and frustration you experienced throughout the transportation process. We have taken your concerns seriously and have removed Highline Auto Transport LLC from our list of trusted carriers. Their conduct and the condition of their equipment are unacceptable and do not meet the standards we set for our partners.

As promised, we have processed a full refund of the remaining amount you paid us. We believe that you should not have to pay for a service that failed to meet your expectations, and we are committed to making things right.

Your review serves as a reminder of the importance of thoroughly vetting our carriers and maintaining open lines of communication with our customers. We will be using your feedback to review and improve our processes, ensuring that future customers receive the seamless and stress-free shipping experience they deserve. (Keep in mind, if you do choose to go with Montway or Sherpa, they still use Highline Auto Transport – so make sure to just ask them not to book that carrier for you.)

Once again, thank you for bringing this matter to our attention and for allowing us the opportunity to address your concerns. We value your business and hope to have the chance to serve you better in the future. If there is anything else we can assist you with, please don't hesitate to reach out to me directly.

Thank you,
Alex

Oceniono na 5 z 5

Safe transport for your vehicle.

Renee kept me informed,resolved any questions issues right away.The shipper Anton was excellent,very careful with my vehicle. No damage or anything! I would definitely recommend Ship a car direct,and I believe Antons company name was Tele port?.A great team !!

9 grudnia 2023
Opinia niezależna
Oceniono na 5 z 5

SUV from PA to FL

I got my SUV back in good condition...a couple days later than expected, but I didn't have to drive it down to Florida myself. Driver was a very nice gentleman (Khalif). I prayed for him because he had a problem with the air compressor during the trip; and I'm sure that was not easy carrying 6-8 vehicles on his 75-foot trailer. Lottie in the office was a super nice lady who explained all the details of getting a vehicle shipped to another state. I would highly recommend Ship A Car to anyone. Very satisfied and reasonably priced.

6 października 2023
Opinia niezależna
Oceniono na 5 z 5

Great Company

Great communication with the company. The driver Nick was awesome. He treated my car like it was his own. I would use them again.

5 października 2023
Opinia niezależna
Oceniono na 5 z 5

CHOSE THEM OVER 25 OTHER BROKERS!

I spent more time than I care to discuss emailing with brokers, reading reviews, visiting evaluation sites such as Trust Pilot, BBB and Rip Off Report all in an effort to find the best car transport company to move my car. In the end, I chose one with the "least bad" reputation. I was about to pull the trigger on that one when I asked my brother who he used to transport his cars, which I knew he had done multiple times. He whole-heartedly recommended Ship A Car Direct and gave me the name of his rep. I went through the same process of vetting Ship A Car Direct and found their record was the best of those I checked. I decided to proceed and WOW! What a good experience. Everything they said would happen, happened. Car was picked up on time, I was in communication with the driver and the car was delivered on time and in perfect condition. Price was competitive with the other 25 companies who had submitted proposals to me. I would not hesitate to recommend this company and I will be using them again in a few months when my car gets transported to its winter home.

26 września 2023
Opinia niezależna
Oceniono na 5 z 5

Very smooth and efficient service

Mike the dispatcher was responsive, informative, and professional. The driver George was eccentric but fun and very good at his job. The car was picked up within 24 hours of the projected pickup date, well cared for, and it was delivered across the country a day earlier than expected.

22 września 2023
Opinia niezależna
Oceniono na 5 z 5

Thanks for a Job Well Done!

In addition to the exceptional care that is put into the receipt, securing, and delivery of the vehicle, the persons facilitating this endeavor are very attentive, understanding, patient, communicative, and possess the desired personal and professional traits necessary to give you a sense of trust and confidence in every part of this transport. I would highly recommend that a person looking for this type of service, not waste a whole lot of energy into the research process, but rather, know that when you do business with Ship A Car Direct, that you have chosen the best. Renee is a blessing and will put your mind at ease on any concern that you could possibly imagine regarding your vehicle. The Drive Oleg from Umbrella Auto Transport was amazing in his skills and abilities. Finally, Julie from that same delivery service kept us informed and was easily accessible when questions arose. I would choose Ship A Car Direct again, without hesitation. A heartfelt thanks to all involved! Kudos to a job well done

16 września 2023
Opinia niezależna

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