Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 5 z 5

I had an issue where I couldn’t ship ground advantage and after speaking with a virtual assistant, they fixed it within a matter of minutes. What great service!

Oceniono na 4 z 5

I have been with Ship.com since 2017 when they were Zensales! Ship is very reliable, easy to use & customer service is very quick when there is an issue. Lexie responds to emails very quick! Posta... Zobacz więcej

Oceniono na 5 z 5

I use Ship.com multiple times a week to mail packages to friends/family and sometimes customers. I've been using it for over 4 years and I can say the pricing is as good as other mailing programs, bu... Zobacz więcej

Oceniono na 5 z 5

I love using Ship.com. It’s so nice that all my orders transfer automatically because it makes purchasing and printing labels very easy. I also really appreciate the marketing features available. I us... Zobacz więcej

Informacje dotyczące firmy

  1. Usługa wysyłkowa

Napisane przez firmę

Ship Smarter. Grow Faster. Ship.com offers an all-in-one shipping platform just for small businesses. Easily integrates with your online store and instantly starts saving you up to 89% off on shipping costs and up to 95% of your time on your shipping process. No demo required, because you won't need it!


Dane kontaktowe

4,6

Doskonała

Wynik TrustScore: 4.5 na 5

413 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Odpowiada na 100% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 miesiąca

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Verification issue

I was having issues with the verification process and I emailed support my problem was resolved really fast and I am so thankful for that as I am on a new business journey and really needed to get my items shipped out to my customers!

28 kwietnia 2025
Opinia niezależna
Oceniono na 1 z 5

THIEVES

These people, shi+.com, charged my bank account $380 and NEVER shipped anything! I originally paid $50 for a pre paid shipping label and dropped my package off at USPS. The next day, I had to go pick up my package from the post office due to not enough postage paid for on my pre paid label. Not only did they NOT refund the $50, they then about a week later charged me an ADDITIONAL $380 claiming the package was delivered!!! They claim the package was delivered, post office charged them and now I owe them 380 bucks....total scammers, all they do is sell pre paid labels!!! Do NOT use and do NOT give them your bank information!!!!

23 kwietnia 2025
Opinia niezależna
Logo Ship.com

Odpowiedź od Ship.com

Eric,
We’re very sorry for the confusion and frustration this situation caused. The charge in question was related to a fraudulent reuse of a previously refunded USPS label, an issue that has recently affected many customers across the shipping industry.
While we understand this was outside your control, we want to make things right. We’ve already issued a shipping credit for the full amount charged and provided a complimentary 3-month Executive subscription as a gesture of goodwill.
Our team member Jhoni-Rae is continuing to assist you directly to ensure everything is resolved. We value your trust and are working hard with USPS to strengthen protections against this kind of fraud.
Thank you for your patience and for bringing this to our attention.
— The Ship.com Team

Oceniono na 1 z 5

You have to create an account just to…

You have to create an account just to see what shipping costs will be. And after checking it out, their shipping costs are the same as ebay. They are high. They also don't offer media mail even though I was specifically looking for media mail. There are much cheaper services out there.

23 lutego 2025
Opinia niezależna
Logo Ship.com

Odpowiedź od Ship.com

Daniel, Yes, we offer a free 14 day executive trial that users need to sign up for in order to see shipping rates. Users are not required to provide credit card information to access rates and the free trial can be cancelled with no fees. If you would like to send more details to our help@ship.com about the specifics of your packages, we would be happy to offer more insights into our discounted shipping rates which are comparable, if not the same, as all industry leaders. Our software is easy to use and Ship.com offers support team members who you can speak with....

Oceniono na 1 z 5

Mfs charged my card $30 when I have…

Mfs charged my card $30 when I have never even used their services and tryna tell me I can’t get a refund because it subscribed to there thing just by making an account.

14 stycznia 2025
Opinia niezależna
Logo Ship.com

Odpowiedź od Ship.com

Connor, We've confirmed your Ship.com subscription was canceled at your request and you were refunded. I requested more information from you on what you experienced as customer support did in fact process your refund.

For all customers: Ship.com offers a 14-day free Executive trial with no credit card required to sign up - a payment method is only needed when purchasing shipping labels. The Ship subscription trial provides full access to premium shipping features during the trial, and if you continue using Ship.com afterward, you'll automatically transition to the Executive subscription or downgrade to a Growth or Starter plan. A detailed FAQ on this is provided on Ship.com under the Pricing Tab.

Ship.com believes in freedom and flexibility - you can cancel your subscription anytime with no strings attached through:

Your account settings
help@ship.com if you need assistance
Our customer support team



Oceniono na 1 z 5

when reloading my account as I have…

when reloading my account as I have done many times before, ship.com charged my account 5 times but never credited my account. I am out $125 dollars with no shipping credits. I will be looking into switching shipping services. On top of all that the email I received from a customer service rep told me I wasn't charged even though i have a bank print out and email confirmations stating I was. She was most UNHELPFUL. Dont use ship .com if this is the service you get. I have been waiting 8 hours for a response back.

1 stycznia 2025
Opinia niezależna
Logo Ship.com

Odpowiedź od Ship.com

Cheryl, I requested more information from you on what you experienced as customer support did, with your help, identify the issue you raised and made sure you were refunded. We regret the inconvenience you experienced due to a system issue which was identified and fixed.

Ship.com prides itself on providing a reliable service as you mentioned in your initial comment; we regret this issue occurred. I did request more information from you on what you experienced in full as you were refunded and the issue you experienced was resolved. We hope you will continue to use Ship.com and know that we will always work to support you. Our support team includes actual people, who work during normal business hours over a 12 hour period.

Oceniono na 5 z 5

I've been using this shipping platform…

I've been using this shipping platform for almost 3 years now. I love the ability to connect to other platforms and have them interact with shipping details. This ability saves me so much time. Additionally, I've found the customer service to be very helpful. I've even had scenarios where they have proactively reached out to me to provide tips on saving money.

20 grudnia 2024
Opinia niezależna
Oceniono na 1 z 5

They suck they was taking money from me…

They suck they was taking money from me even after I canceled my 3 day trial period. So I’d advise you to contact them to make sure they got the cancellation because I don’t check bank statements and they’ve been charging me since May and telling me they can’t issue me a refund that’s BULLSHIT

2 grudnia 2024
Opinia niezależna
Logo Ship.com

Odpowiedź od Ship.com

Robert,

We've confirmed your Ship.com subscription is now canceled. Our team has reviewed your account history from May 2024 and has reached out to you directly regarding the charges you've mentioned.

For all customers: Ship.com offers a 14-day free Executive trial with no credit card required to sign up - a payment method is only needed when purchasing shipping labels. The Ship subscription trial provides full access to premium shipping features during the trial, and if you continue using Ship.com afterward, you'll automatically transition to the Executive subscription or downgrade to a Growth or Starter plan.

Ship.com believes in freedom and flexibility - you can cancel your subscription anytime with no strings attached through:

Your account settings
help@ship.com if you need assistance
Our customer support team

We appreciate you bringing your challenges in cancelling your account to our attention and helping us improve our service.

Oceniono na 5 z 5

Ship.com treats their customers right …

When I had a missing package I was not sure what to do so I emailed Ship.com They responded to my email very quickly and explained to me who to contact (USPS) and gave me the website. The information I was given really got the ball rolling My package was located and is arriving today. I really appreciate helpful people. Thank you

23 października 2024
Opinia niezależna
Oceniono na 1 z 5

s#$@ customer service huh…

Order order to order that says was claim never got shopped never got delivered call 20 minutes after order was supposed to be delivered and they just asked me if I wanted to reschedule it and then just apologized and that was it that's terrible customer service terrible in general.

29 lipca 2023
Opinia niezależna
Logo Ship.com

Odpowiedź od Ship.com

Hi Angie! Would you please reach out to help@ship.com so we can resolve this? It looks like you are not in our system as a Ship.com shipper so we want to make sure that you are speaking to the right person and get this issue fixed for you as soon as possible. Thank you!

Oceniono na 5 z 5

Efficient and time saving tool!

I've been using ship.com to ship all my online boutique orders for a few years now. I love that it's integrated with my invoicing system so that when an invoice is paid I can simply click to purchase postage and ship it. It's also really simple to give someone a custom quote for shipping if needed.

15 stycznia 2023

Doświadczenie Trustpilot

Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.

Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.

Dowiedz się więcej o innych rodzajach recenzji.

Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.

Dowiedz się więcej o procesie recenzji Trustpilot.

Oto 8 wskazówek jak napisać świetną recenzję.

Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.

Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.

Dowiedz się więcej