Shawcross.co.uk Recenzje 

Good service well recommended quick delivery

Terrible customer service, chair was delivered damaged, i returned it, was promised a replacement within days. It's been a month now, I have rung them 4 times in that time its been a story on top of another story, all lies clearly knowing what i know now. They tell me the chair is on the way it's due for delivery on the Friday, I wait all day at, no delivery comes, then when I called them again on Monday, they tell me the courier has returned the chair to the warehouse because the box was damaged. They will repackage and send to me on the Monday. 2 weeks go by without a word. When I call them again this morning they tell me to send a picture of the chair so they know what type it is so they can replace it? Really, so what have I been waiting for the last 30 days? The guy has the decency to tell me to stop arguing as if he deserves a medal for a job well done, really?

1 month on I am still waiting for a replacement.

Marble dining table delivered on Tuesday, thank you. It arrived within the specified time frame & with assistance upstairs for a fee.
I haven't yet put it together, hopefully over the weekend or into next week, but it looks amazing. I will update my review once all put together.

Since I already bought the dining chairs from Shawcross a while ago, I decided it was finally time to get the table to match. My birthday is only two months away..so, happy early birthday to me lol

*Updated. Table now up and looking great.

Great electric fire at a good price just a shame the remote that came with it didn't work. They sent another one out but didn't arrive. The 3rd remote arrived but the LCD display was defective. Had to return both remotes so was left with none. The 4th remote turned up and it all worked properly. Took nearly a month

White Marble effect wall slats ,Good communication, good price, easy to put up

I’ve been using Shawcross for many years for all of my furniture and keep coming back because of their excellent quality, competitive prices, and consistently fantastic customer service. Natalie, in particular, was wonderful to deal with — she was extremely helpful and organised everything I needed quickly and efficiently.

Orderd Marble dinning table with 4 chairs, Marble coffee table, sofa and rug. From the moment I placed my order the communication was excellent. We had abit of an issue as we was selling our house so we had to have the items delivered to the storage unit instead, i told shawcross about my issues and they worked it around us nothing was a problem. The delivery drivers are friendly, polite and professional, they work hard for their money as the marble table is really heavy but still they came smiling and talkative. We also had some items go back as the sofa was to big for the room so we sent an arm chair back, they collected it and got the refund after 3 days. From start to finish our expierence with shawcross has been 5* and would go back there again when we need new furniture. Thanks again.

Great products, great team easy to work with honestly & reliable thanks my new bed is comfortable - highly recommended

Fabulous service! Great family business, so pleased with my sofa and dining room table and chairs.
Would recommend them 100%

10 out of 10 service highly recommended ,I left it last minute as always luckily shawcross had the bed I wanted and even delivered on short notice ,can’t thank you enough ,

I bought my bed & mattress from Shawcross, really happy with the quality.

Furniture was also very easy to assemble.

A special mention to Stephen who made my day. Great experience overall and I’d definitely recommend them.

Fantastic service received, excellent customer service. This is the way a company should be run

Fantastic table and chairs. Amazing quality. Also purchased a king size bed and mattress. Only shop I will buy my furniture from.

I have been a returning customer! Always excellent customer service i love that this is a family ran business!
Over the years i got from them dining sets and barstools! Recently wall panels all with good price and good quality! Thank you

Lovely quality product. Very happy with it. But the Delivery company they used were a shambles. Website stated 7-14 days delivery 3 weeks later still no sign. Which wasn’t a big deal. But no warning they were about to get delivered until 10 am the day they were coming so booked time off work last minute and delivery turned up with only one of my 3 stools.. phoned company who said other 2 would arrive next day. So had to take more time off work. Waited In all day. And delivery driver lied and said no one home card left through door. Which wasn’t left at all. And to top it off when I rang company. Manager said he hasn’t got time for this and put phone down.. also had a marble table and chairs. Which are beautiful.. But they were delivered by the company themselves which was exactly as planned so was very happy with that.

I ordered item 1 month ago. I still didn’t receive it

DO NOT BUY FROM THIS COMPANY.
They have supplied us with faulty goods and ignoring us after we have sent back the faulty chairs.
It started when parts where missing from the bar stools, then we found the chairs were faulty as shown in the pictures, once they finally acknowledged the issues after numerous emails they picked up the chairs and said they would replace them, over a month of chasing for the new chairs and complaining to the finance company we still do not have them.
Thankfully we used the 0% finance offer so the finance company is going to do a chargeback to them so we can get the money back.
I would not recommend this company to anyone .