Order placed last week and delivered two days later although next day promised. The delivery was two items short totalling 60% of the order value. Attempted to contact by website, chatbot, email an... Zobacz więcej
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Zobacz, co mówią recenzenci
I just placed my first order with Shaalis.com! Sooo happy I found them online whilst searching for my favourite spice brand - Babas. User friendly website with lots of South Asian/ Sri Lankan yummy... Zobacz więcej
Reakcja na opinię
I have ordered from lot of indian stores for south indian items.. dont let the low profile on internet of this online shop fool u (not as heavily marketed)... quite real authentic stuff here delivered... Zobacz więcej
Worst customer service experience that too not once but twice. The 1st time around lesser weight of the item ordered was sent despite sending repeated e.mails and pictures no refund was given. This... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
Indian & Srilankan Online Grocery Store
Dane kontaktowe
22 Carlton Road, CR2 0BS, South Croydon, Zjednoczone Królestwo
- 02039838393
- info@shaalis.com
- shaalis.com
2,7
Słaba
80 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Nie odpowiedziano na negatywne recenzje
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Good service
Good service, communication and nice products. Staff communication very helpful. Trust their service. Thank u
1 marca 2021
Odpowiedź od Shaalis.com
Dear Customer
Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you at Shaalis! Please let us know about your future experiences.
Thanks
Shaalis
Recent Order Experience
a) A 90 pound order was placed on Friday 19th February. The delivery date was not until 23rd Feb although the website mentions next day delivery for orders of this size.
b) On Monday, 22nd Feb, I was advised that one item wasn't available and money would be refunded. Not great experience to hear this, 3 days after the order
c) The delivery partner kept on revising delivery times and tracking wasn't available. The first window was 1118 hrs to 1318 hrs and I left work to collect the order. However, the time keeps on revising and the order is now scheduled for 0448PM.
Overall, Shaalis has great selection and quality of product but the uncertainties are not a great experience. I would prefer to drive to one of the Indian stores nearby and collect from there.
23 lutego 2021
Odpowiedź od Shaalis.com
Dear Customer,
We do apologise for the kind of experience you had with us. As per our delivery policy any order placed after 12pm on Thursdays will be dispatched only on the following Monday because the delivery companies will not be operating on Saturdays and Sundays. To your post code the delivery is usually next working day so as to keep the vegetables fresh you order was shipped on 23rdl. We apologise again for the delivery time that was miscommunicated by the delivery company. Usually all the deliveries will be made between 9am and 5pm by the delivery company depending upon their availability.
If some of the items are not available or if the quality of a certain products is not good then we will notify our customers and only if the customer is not satisfied with the replacement product we will raise the refund for the product alone. In your case the quality of the fruit was not good, that was the reason the refund has been raised.
We hope to serve you in the near future and all of your experience with us will be turned into Complete satisfaction.
Thank you
Shaalis
Odpowiedź od Shaalis.com
Dear Nathan ,
Thank you for sharing your experience with us and we will keep on providing fresh vegetables to all our customers.
Shaalis
Very very good
21 lutego 2021
Odpowiedź od Shaalis.com
Dear Customer,
Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing Shaalis. We look forward to serving you for many years to come!
Shaalis
Frush veg and fruits
Frush veg and fruits. Very fast delivery and good responsible also.
20 lutego 2021
Odpowiedź od Shaalis.com
Dear Suresh,
We are incredibly grateful that you took the time out to leave us a 5-Star review.
Thank You
Shaalis
Awesome service. Purchase one day and delivered the next !
Purchase one day and delivered on next day. Frozen crab was one of my items and still frozen solid upon opening. Fantastic service and will definitely buy again. Many thanks.
19 lutego 2021
Odpowiedź od Shaalis.com
Dear Saroja Avery
Thank you for your five star review about our service. Your valuable comments motivates our team to work hard to fullfill every customer needs and we can ship fresh fish and meat as well and will be kept chilled till delivery point.
Shaalis.
Fresh fish and vegetables
I have been looking for fresh fish online as I could not travel to buy the specific Indian fishes we eat. I m glad to find king fish.’, shark, prawns and anchovies at a reasonable rate. The vegetables ordered were also fresh. The delivery was quick and neatly packed.
19 lutego 2021
Odpowiedź od Shaalis.com
Dear Customer
We are very much happy about your comments about our service. You can rest assure that all the products you order from us will be of high quality and freshness will be maintained through all days.
Thank you
Shaalis
Odpowiedź od Shaalis.com
Dear Vasuki Ramathevan
Thank you for providing your valuable feedback and we also thank you for giving us an opportunity to serve you with high quality products.
Shaalis
Best service
18 lutego 2021
Odpowiedź od Shaalis.com
Dear Rinsy Varghese
We are very much encouraged by your valuable five star review about our service and we hope to serve you better in the near future.
Thank you
Shaalis
Odpowiedź od Shaalis.com
Dear Mrs parimala FERNAND
Thank you for proving five star review about our service and we are very much motivated by your review and we will provide fresh vegetables to all our customers.
Shaalis
The vegetables were very fresh and good…
The vegetables were very fresh and good quality. Delivery experience was excellent. The two things that go against Shaalis are the price - everything is overpriced, and a lot of fruits and veg are out if stock. What I could have bought for 25-30, I paid 41.00 at Shaalis for.
17 lutego 2021
Odpowiedź od Shaalis.com
Dear Customer
We really appreciate you taking the time out to share your experience with us and as per in our terms and condition the prices of products listed includes processing and shipping charges. And the products that are out of stock will soon be listed out and we will keep on servicing our customers with wide variety of fruits and vegetables.
Thank you
Shaalis.
Excellent customer service
13 lutego 2021
Opinia niezależna
Odpowiedź od Shaalis.com
Dear Customer
Thank you for providing your valuable feedback about our service. We hope to serve you in the future with fresh products.
Shaalis
If I could give 10 stars I would
If I could give 10 stars I would. Absolutely brilliant fresh vegetables .
I have tried several other companies but this one is superior.
31 stycznia 2021
Opinia niezależna
Odpowiedź od Shaalis.com
Dear Customer,
Thank you for providing your valuable review. We always provide fresh products to all our customers and we are very much happy to provide you with all your needs.
Shaalis
Discrepancy in quantity of product
I am first time customer for this site .I have ordered vegetables and chicken .The quantity mentioned on site was 1 kg but when it arrived it’s was only 600 grams When I asked for refund I have not got any answer back .Requesting to get my refund back for the item quantity which was missing
30 stycznia 2021
Opinia niezależna
Odpowiedź od Shaalis.com
Dear Customer,
We are extremely sorry for the experience. Usually the weight of fresh chicken/meat or fish is the live weight of the product that is before cutting and cleaning. In your case we usually weigh the chicken as whole and during the cleaning process the skin and parts of the leg, wings and neck will be cleaned out. This was the reason for the difference in weight. If there was any request form a customer not to cut and clean the fresh meat/chicken or fish the weight will be around 900gms to 1kgs and we will be sending as the whole. In your order we can see that you ordered for baby chicken and that will be gross weight of approx 800g and after clean and cut comes still less quantity as net weight.
For further enquiry about your query you can always contact our customer support team through our hotline between 10am to 7pm on all days.
Thank you.
Shaalis
Shaalis on line
I have been shopping with Shaalis on line for few months and their service is very good.Their web site is easy to navigate,the web chat finds the products you want very quickly and before delivery they discuss any items that need to be substituted by phone.Finally till date their m method of packaging is very good , and products I received were fresh .
26 stycznia 2021
Opinia niezależna
Odpowiedź od Shaalis.com
Dear Customer,
Thank you for providing us your valuable 5 star rating to our service. We are motivated through your feedback and will serve all our customers with good quality products.
Shaalis.
Overcharged
I received almost only priced marked items which sold more expensive than the price marked price. Even if they have mentioned that on their website that they will increase the amount of price marked items it is not fair to double the price. I felt overcharged.
19 stycznia 2021
Odpowiedź od Shaalis.com
Dear Customer,
We apologize for the inconvenience and as mentioned the marked prices on the products doesn't apply for online sales as the price on our website includes processing and delivery charges. We have clearly mentioned in our website about the prices and we did not take any steps to hide the marked prices ever. We value our customers support and money that you spend with us. We will improve our services and we will take necessary steps to provide better quality products as per your needs.
Thank you
Shaalis.
Really great service...great selection…
Really great service...great selection of products... Everything is really fresh and the team are very responsive. Will be ordering from here again. A happy customer!
19 stycznia 2021
Opinia niezależna
Odpowiedź od Shaalis.com
Dear Ruchi Basu
Thank for providing your positive feedback which encourages us to serve our customer with high quality products. We look forward to keep you happy with all your grocery and vegetable needs.
Shaalis.
Item missing and no refund
An item missing from my order. They didn’t tell me until I asked. I asked for refund for that item. They asked for my bank detail for the refund. I gave them. But one week past they still haven’t refund me and ignore my messages and email.
17 stycznia 2021
Opinia niezależna
Odpowiedź od Shaalis.com
Dear W Houeland
We’re so sorry that your experience did not match your expectations. If a product ordered is not of good quality then we won't be shipping that product to our customers instead we will raise a refund and send a refund note for our customer along with the parcel. We are extremely sorry that you didn't receive any refund note or information about the product. And every refund raised from our end will take two to five working days to reflect back to our customers that might be the cause for the delay. As you have been our esteemed customer we truly regret for the experience and we will make sure that this doesn't happen to you and as well as to any of our customer. Thank you for providing us your valuable review and helping us in building our service in a better way. We look forward to serve you with fresh goods and vegetables and we value your support that you have given us.
Shaalis.
Excellent service
11 stycznia 2021
Odpowiedź od Shaalis.com
Dear Customer,
Thank you so much for this review. We really appreciate you being a customer and helping to share the word about us. We will improve our service and provide good quality products to you all the time.
Shaalis
Really bad experience
Really bad experience, don't want to put single star even, waiting for product delivery for past 1week,not even send tracking I'd, no responsibility, send mail couple of times, no response at all, last purchase
11 stycznia 2021
Odpowiedź od Shaalis.com
Dear Customer,
We are extremely sorry about your experience with us. The reason for the delay in the delivery is because of Brexit conversion the parcel that we sent out to you had been held up by the customs services and due to the covid situation the parcel has not yet cleared and we also didn't get any reply from the customs services and in the mean time there was no information provided to us about the customs check on parcels set over to Northern Ireland. Because of such delay we couldn't let you wait so we have raised the refund for your order. The most sad thing apart being not able to find the whereabout of the parcel is that we were not able to provide you the goods and supplies that you needed in the pandemic situation. We do apologize for the inconvenience.
Thanks
Shaalis.
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