I am writing to express my serious disappointment with the order I recently received from your website. The condition in which the package arrived was completely unacceptable and reflects extremely... Zobacz więcej
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Zobacz, co mówią recenzenci
Truly perfect choice that helps our family with our Indian diet needs. We've visited a lot of Indian stores in Glasgow for our needs and was recommended Desicart by a friend. It's highly convenien... Zobacz więcej
Reakcja na opinię
Excellent fresh Indian vegetables . But also ordered Shana frozen chappatis. Delivery was 30 hours late and chappatis were defrosted and had to be thrown away because you cannot refreeze . Such a p... Zobacz więcej
Reakcja na opinię
Top Notch service for an online store in the UK. It has almost everything you need for an Indian cooking. The cold items packaging is superb, sealed with an ice pack inside. The vegetables are extre... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Informacje przekazane przez różne źródła zewnętrzne
Desicart is the UK's largest online store offering a wide range of Authentic Indian and Sri Lankan Groceries. Millions of users love using Desicart for their daily grocery essentials. Find everything you will ever need for your monthly supply of healthy, appetizing provisions that takes you back home. Our authentic products and excellent service are much loved. Our chat support team are almost open 24/7 ready to help you get what you need. We deliver all over UK, Scotland and Ireland. We take the pride of providing you traditional ingredients right to your door step without any hassle.
Dane kontaktowe
Zjednoczone Królestwo
- desicart.co.uk
Odpowiada na 16% z negatywnych recenzji
Zwykle udzielenie odpowiedzi zajmuje ponad miesiąc
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Appalling service
I strongly advise against ordering fresh vegetables or any perishable items from Desicart, and based on my experience, I would be cautious about using their service altogether.
My order arrived nearly two weeks late, which is completely unacceptable for perishable goods. When the delivery finally turned up, the packaging was extremely poor and inadequate for protecting fresh produce. As a result, most of the vegetables were rotten and unusable, and I had to discard a significant portion of the order.
This experience reflects a serious lack of quality control, proper packaging standards, and reliable delivery service—especially concerning when dealing with food items that require careful handling and timely delivery.
Request for Resolution:
Under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013, goods supplied must be of satisfactory quality, fit for purpose, and delivered within a reasonable timeframe. The items I received clearly did not meet these standards.
I am therefore requesting a full refund for the spoiled and unusable goods. If this matter is not resolved promptly, I will consider escalating the issue further through appropriate consumer protection channels.
I hope Desicart takes this feedback seriously and improves its service to prevent similar experiences for other customers.
Great products I order from Desi…
Great products I order from Desi regularly and am never disappointed

Odpowiedź od Desicart
Bad packing
I am writing to express my serious disappointment with the order I recently received from your website. The condition in which the package arrived was completely unacceptable and reflects extremely poor handling and quality control.
First, the whole wheat flour bag was torn open inside the box, and flour had spilled everywhere
Also inventory on website is not accurate, what you order might be replaced with similar products via email

Odpowiedź od Desicart
Bought for the first time
Bought for the first time. Faster and easy navigating the website to place the order. Delivered on time and packaging was in tact.

Odpowiedź od Desicart

Odpowiedź od Desicart
Quick delivery and fresh produce
Quick delivery and fresh produce. Very satisfied with the products.

Odpowiedź od Desicart
Terrible experience
Terrible experience — misleading and incomplete orders
This was one of the worst online shopping experiences I’ve had. If you live in the US, I would strongly caution against using Desicart.
We ordered a snack maker that was clearly shown as a complete set in the product images. However, when the order arrived, several essential parts were missing. It feels misleading to advertise a full product and then conveniently skip items during packing.
This caused unnecessary frustration and wasted time, especially since the issue could have been avoided with basic quality checks. I would not recommend this service unless Desicart improves accuracy, transparency, and order fulfillment.
So professional and such great quality
As someone who loves cooking authentic Indian dishes, I love Desicart, because they have many items I can't get locally and their products are much fresher than what's available in supermarkets. I always think their packers deserve a gold star for their excellent work

Odpowiedź od Desicart
Good quality products
Good quality products
Recently ordered many provisions items which are not available in local supermarkets. Nearly packed and delivered on time.

Odpowiedź od Desicart

Odpowiedź od Desicart
Delayed package twice ???
My order was not delivered as…
My order was not delivered as originally agreed. After rescheduling I received my order with several items missing totalling approximately £14. My credit card had not been reimbursed for my missing items. In addition all my fresh goods rotted within the week. It was a Disappointing process from start to finish.

Odpowiedź od Desicart
Terrible
Terrible.
Site says over £40 purchase the postage will be free.
But then it isn’t -
Raised it three time separate for three separate but no joy.
This should be reported to consumer forums
Shameful

Odpowiedź od Desicart
The service was excellent
The service was excellent. Goods ordered securely packed and delivered. Reason 4 stars instead of 5 is some items I required were out of stock whereas other retailers (your competitors) had these items in stock

Odpowiedź od Desicart
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