Awful. Paid for next day delivery, as needed novelty bits for a 40th bday party. No delivery was made so I emailed the store to explain why I needed the order cancelled and refunded - no respo... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
The worst company ever. I order something what they said is next day delivery!! Surprise Surprise !! Was arrived in 15 days😡😡. I try to contact customer service , no respond. So , for me , i am done... Zobacz więcej
I purchased a pipe dream elite vibrating blowjob penis pump from sex super store. Iwas disappointed when I used it because it didn't vibrate and the suction although was quite strong the int... Zobacz więcej
Reakcja na opinię
Not used the strap on dildo yet with my lover due to Boris telling us we can’t meet Ann’s always being in tier three. Otherwise my lover has said it looks good but a bit thin, which I think it’s... Zobacz więcej
Informacje dotyczące firmy
Informacje przekazane przez różne źródła zewnętrzne
Sex Superstore is the UK's Adult Sex Toy Superstore, over 5,000 toys in stock & available. Enjoy Discrete Next Day Delivery So You Can Spice Up Your Sex Life Quickly. Free Delivery Available & 365 Day Returns Policy For All Customers. From Sex Essentia...
Dane kontaktowe
Zjednoczone Królestwo
- Sales@sexsuperstore.co.uk
- sexsuperstore.co.uk
2,9
Średnia
194 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Nie odpowiedziano na negatywne recenzje
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Always happy with products and delivery…
Always happy with products and delivery is super fast
9 lutego 2022
Odpowiedź od Sexsuperstore
Thank you for leaving feedback :)
Great product
Great product, I like and my wife likes using it on me. Very well packed and fast delivery
8 lutego 2022
Odpowiedź od Sexsuperstore
Thank you for reviewing :)
Good product and delivery but…
Good product and delivery but inaccurate description. Size was totally different
4 lutego 2022
Odpowiedź od Sexsuperstore
Thank you for sharing your feedback.
Excellent products prices and service
9 stycznia 2022
Odpowiedź od Sexsuperstore
Thank you for taking the time to leave a review.
I purchased a pipe dream elite …
I purchased a pipe dream elite vibrating blowjob penis pump from sex super store.
Iwas disappointed when I used it because it didn't vibrate and the suction although was quite strong the intermittent suction was slow.In the product title said it vibrates
although the info on the box doesn't mention it.So I think this is misleading description as it only does half the job.So
i don't think it's worth the price.
5 stycznia 2022
Odpowiedź od Sexsuperstore
Hello, thanks for your helpful and honest review. We will reach out to you shortly regarding this feedback. Our site will be updated shortly to ensure the information on the product is accurate. Best, Sex Superstore.
Amazing selection of stock
Amazing selection of stock, well presented and sent out with great delivery options. Would definitely return for another order soon.
5 stycznia 2022
Odpowiedź od Sexsuperstore
Thanks for your kind review
Just as described delivery when said …
Just as described delivery when said what's not to love l
8 grudnia 2021
Odpowiedź od Sexsuperstore
Thank you for taking the time to leave a review. We look forward to you shopping with us again.
Excellent service
The product that I purchased was exactly as described and very well made. Safely and discreetly packaged and delivered speedily. What more could I ask?
12 listopada 2021
Odpowiedź od Sexsuperstore
Thank you for your in-depth review! We hope to have you shop again soon.
Overall great experience with this…
Overall great experience with this company. Quick delivery and great product. Only thing I would say is the product was a lot smaller then I thought it would be but I suppose everything looks bigger online anyways.
Very happy :)
4 listopada 2021
Odpowiedź od Sexsuperstore
Thank you for your honest and valuable feedback.
Terrible customer service.
I ordered a toy from these guys, I wanted to try them out instead of Lovehoney.
When I used their returns procedure I was told I couldn’t have a refund of something else of equal value as the item had been taken out of the box.
Of course I had opened the box to look at the item everybody does and this does not violate any returns procedures.
Since then they do not answer emails and will not refund me so I would stay clear of this company.
19 października 2021
Odpowiedź od Sexsuperstore
Hi Simon, Thank you for your review. Our terms of return are strict due to the nature of our products, ensuring we put our customer health and safety first. Our returns policy (https://sexsuperstore.co.uk/policies/refund-policy) says "We are unable to accept returns of used products - all returns are inspected and if they are found to have been opened or used, we will be unable to accept the return". We deem open packages as being 'used' because we are not able to tell what has actually happened. Once the goods are opened they become unsellable. We are sorry that you have not enjoyed your experience shopping with Sex Superstore, we have not intentionally not responded to your lastest email, so we will locate this immedietly and respond. As before, our returns policy is strict, however this is standard within our industry to ensure customers safety and provide a quality service. Here is a line from a leading online sex shop's returns policy for reassurance "Products must be unopened, unused or unworn and have packaging or tags intact".
We will take this valuable feedback to update the wording on our returns policy, ensuring we communicate clearly in the future. Thank you once again for taking the time to leave us this review and sharing your experience with other Sex Superstore customers.
Odpowiedź od Sexsuperstore
Hello, thanks for leaving your honest review. We are very sorry that both of the items you have received are faulty. It's never our intention to supply faulty items or for items to arrive broken. We will review our packaging proceedures to ensure we can limit the chance of items being damaged in transit.
Further more, I can see my colleague has responded to your email reporting these issues with a returns form and freepost address. Please reach out to us if you have any further issues.
Thank you for the prompt delivery
Thank you for the prompt delivery, much appreciated, I now know where to go in future for my needs
10 października 2021
Odpowiedź od Sexsuperstore
Thank you for your review :)
annoying email spam.
delivery packaging fine but the daily email spam asking for a review is irritating, indiscreet, desperate, uncalled for and makes me inclined to go elsewhere for future purchases. i will be adding this email to my spam list.
22 września 2021
Odpowiedź od Sexsuperstore
Hello, thanks for your honest review. Following your feedback, we have reviewed our emails and implemented proceedures to minimise distrupion. Please accept our apologies for any issues caused. We hope that you will give us another chance in the future.
Odpowiedź od Sexsuperstore
Thanks for leaving an honest review.
Quick fast discrete delivery service
Quick fast discrete delivery service. Found what I needed and wow they actually work
11 sierpnia 2021
Odpowiedź od Sexsuperstore
Thank you for leaving your review!
Very pleased
2 sierpnia 2021
Odpowiedź od Sexsuperstore
Thank you for taking the time to leave your review :)
Odpowiedź od Sexsuperstore
Hi! Thanks for your review. We look forward to seeing you again!
Doświadczenie Trustpilot
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