seventhstores.com Recenzje 

61
Wynik TrustScore: 4 na 5

4,2

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Great customer Service, I asked them about a Product from a old collection and they told me which size to get etc. if you have any questions just let them know and they are happy too help 👍

Oceniono na 5 z 5

Amazing brand with really great pieces. Although they have a minimalist feel the silhouettes and quality on offer is great, which is a hard combination to find. Bear with them during the busy s... Zobacz więcej

Oceniono na 5 z 5

From the quality of the clothes to the customer service 5 stars doesn’t convey just how pleased I am with both. Very patient and understanding and the exchange process is also very easy going. Bermuda... Zobacz więcej

Oceniono na 1 z 5

This is the most unprofessional company I've ever experienced. My jacket was still not delivered after one month. No updates, no communication. I didn't receive my jacket yet, but in the meantime it w... Zobacz więcej


Dane kontaktowe

4,2

Dobra

Wynik TrustScore: 4 na 5

61 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 42% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 miesiąca

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,2

Wszystkie recenzje

(61)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 52

Napisz recenzję
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Oceniono na 5 z 5

Ultimate Quality

I've been shopping with Seventh for years and I honestly can't recommend them enough.
My first purchase was back in 2022, and | still wear the jacket today - the quality has held up incredibly well and it genuinely looks and feels as good as it did when I first bought it. That alone says everything about the standard they deliver.
More recently I picked up the Denim set (along with a few other pieces) and it's exactly why I keep coming back: premium materials, unique design, and that elevated fit that's hard to find elsewhere.
What really makes Seventh stand out though is the customer service. They consistently go the extra mile, especially when it comes to helping you get the right size - it feels personal, reliable, and genuinely supportive.
An amazing brand, built to last, and one I trust every time. Huge fan.

17 września 2025
Opinia niezależna
Oceniono na 5 z 5

Great pieces and great customer service

Amazing brand with really great pieces. Although they have a minimalist feel the silhouettes and quality on offer is great, which is a hard combination to find.

Bear with them during the busy sale periods as they are a small/upcoming company but they’ll always get around to your emails (give them a little nudge worst case)

Had some great customer service recently with an order I made for a product which then subsequently went out of stock. They were really apologetic and offered me a couple options in terms of a refund or even exchanging for a product with a higher value at no extra cost.

28 stycznia 2026
Opinia niezależna
Oceniono na 1 z 5

After ordering a pair of the v2 stacks…

After ordering a pair of the v2 stacks in night as a Christmas gift during the Black Friday sale and receiving the initial email from the team in December that there were delays in shipping then followed by another update with a further delay the gift did not arrive before Christmas. I was not at my address for the updated delivery period and twice delivery was missed by Royal Mail as a result. Due to not being able to easily travel to the delivery office because no re-delivery was possible the parcel was stuck in limbo waiting. Customer service were terrible, gave me one reply to numerous emails (five at least) I sent to try resolve the problem they had caused me. Offered a replacement to be sent out but no further details. Considered this at first as I genuinely could not make it to the depot for the foreseeable future due to work schedule and job commitments however after eventually wanting to go down the path of a refund also got no response. Parcel was at office so long eventually got returned to the sender and now have no idea what is going on, no contact or refund. Had purchased a couple pieces previously I was very happy with and wanted to trust they would rectify the hassle and upset this caused but it’s reached this stage where I have no choice but to voice how bad their customer service really is in order to try get a response. Order number is 29290.

27 listopada 2025
Opinia niezależna
Oceniono na 3 z 5

Bad Customer service

Udapte
They finally responded to my comment on Trustpilot. I think that's a shame. The problem has been resolved and I received my order. They were responsive. That's why I'm giving them 3 stars.

-------------------
Customer service is really difficult to reach, or I would even say non-existent.

I bought the 440 bermuda indigo jeans in size M. Good quality, no complaints there. But the size was slightly small.

Order number 30163

I contacted customer service on December 11, 2025 to request an exchange for size L.

On December 12, customer service replied saying they could reserve a size L for me. So far, so good.
My return was received on December 29 by Alex Thomson. ( I have the proof of delivery).

Since then, I haven't heard anything, even after several follow-ups. I've never seen customer service so difficult to reach. It's now January 25, and still no news. Choose your size carefully before buying because customer service is really bad.

24 stycznia 2026
Opinia niezależna
Oceniono na 1 z 5

Seventh Stores? How about Seven Disasters

This is the most unprofessional company I've ever experienced. My jacket was still not delivered after one month. No updates, no communication. I didn't receive my jacket yet, but in the meantime it was reduced in price. I still had to pay full price. They had logistical problems (as stated on their socials) but decided to leave for two weeks during the holidays. I however, received my money back (because I payed with Klarna). But my thoughts and prayers are with those who lost their money and didn't get anything.

23 listopada 2025
Opinia niezależna
Oceniono na 1 z 5

SCAM

SCAM! Stay away. Took my money, no product, no communication to fix things

6 stycznia 2026
Opinia niezależna
Logo seventhstores.com

Odpowiedź od seventhstores.com

Thank you for taking the time to leave a review. We’re genuinely sorry that your experience felt disappointing and understand why the situation was frustrating. We’d like to clarify a few points for transparency. At the time of purchase, the items ordered were clearly marked as pre-order, with an estimated lead time of approximately two weeks. This was communicated prior to dispatch, as the items were not available for immediate delivery within 2–3 days.
Regarding the delivery address, once an order is placed, we’re unfortunately unable to amend the shipping address or items in the order. This is outlined in our terms and conditions and is due to how orders are processed through our fulfilment system. Once the items were returned to our warehouse, we can confirm that a full refund was processed on 7 January in line with our returns policy.
We’re very sorry that communication during this period did not meet expectations and regret that this led to a negative impression. We can assure you that we do not withhold refunds, and this was not a scam. Refunds are always issued once returns are received and processed.
Thank you again for sharing your feedback, it’s been noted and helps us improve.
Kind regards,
Seventh Customer Service Team

Oceniono na 1 z 5

Absolute scam and disaster

Absolute scam and disaster. Have not receives my product after 6 weeks. No money back and no one answering messages.

1 stycznia 2026
Opinia niezależna
Logo seventhstores.com

Odpowiedź od seventhstores.com

Hi Roope,
We’d like to correct a number of inaccuracies in this review.
Your order was placed for pre-order items, which were clearly stated at the time of purchase and not available for delivery within 2–3 days. Once the items were returned and received back into our warehouse, a full refund was processed on 7 January in line with our returns policy.
At no point were funds withheld, and this was not a scam. The refund has already been completed. Any delays experienced were related to pre-order lead times and the return process, both of which were communicated.
We acknowledge that communication during this period did not meet expectations and regret the frustration caused. However, the claim that no refund was issued or that no action was taken is incorrect.
If there is any outstanding issue, we ask that you contact us directly with your order details so it can be reviewed again.
Seventh Customer Service Team

Oceniono na 1 z 5

SCAM COMPANY , never refunded me

On 02/12/25 I did the mistake to order a trousers from Seventh , I received the item a week after and the size was far too large and the material not as expected to be.
I’ve sent to customer service an email and I’ve been advised to sent the item back on my on expenses so they can refund me the amount.
I send the item back (10/12/25) paying for a track service £9 with Royal Mail.
Since then my return has been accepted (12/12/25) I NEVER RECEIVED ANY REFUND and THEY NEVER EVER REPLIED ON MY EMAILS REGARDING THE ISSUE, I have sent the customer service team more than 12 emails so far but still no reply and no refund , avoid this company at any cost, SCAMS, have no choice but to request a chargeback from my bank now.

3 stycznia 2026
Opinia niezależna
Logo seventhstores.com

Odpowiedź od seventhstores.com

Hello,
We take all feedback seriously, however we’re unable to identify this order as no name or contact details have been provided with this review.
Our records show that refunds are always processed once a return is received and accepted into our warehouse, in line with our stated returns policy. We do not withhold refunds, and we do not operate a scam or false reimbursement policy.
If you believe a refund is outstanding, we ask that you contact us directly with your order number and email address so we can locate the order and confirm the refund status. Without this information, we’re unfortunately unable to investigate or resolve the issue raised here.
We’re more than happy to review this properly once we can identify the order.
Seventh Customer Service Team

Oceniono na 5 z 5

The product quality speaks for itself

The product quality speaks for itself, I finally made the purchase with the black friday deal, and I love them so much!! I love the silhouette and the quality of the products a lot (I bought the V2 zip hoodie and stacks), and it's exactly how you see it on their social media.

Previously, I had some issues with return/refund but the customer service was super helpful and patient, special thanks to Reuben! I'm not sure why there are other reviews saying customer service is bad because I only had good experiences with their team. They were always responsive and attentive.

Their sizing chart/measurement guide for height & weight on their website is also extremely helpful, you don't see that often in other brands. 10/10 experience, I can't wait to try other items from them. Also shipping was super quick!

29 listopada 2025
Opinia niezależna
Oceniono na 5 z 5

The best around

One of my favourite brands with a creative edge. Customer service is also top tier and they are very helpful even during really busy periods.

28 listopada 2025
Opinia niezależna
Oceniono na 5 z 5

Simple and straightforward

Website is easy to browse, and when I need help for sizing, I usually DM them on insta and they reply quite fast and are very helpful.

I think what seventh is doing very well as a brand is building a community around it, a genuine one for sure, and besides their amazing silhouettes, I feel like building a community is such an important part of seventh, and I feel like im part of it as well hahah

5 listopada 2025
Opinia niezależna

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