ServevastDirect.co.uk Recenzje 

588
Wynik TrustScore: 5 na 5

4,9

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

We needed a small replacement part for our Smeg cooker. The customer service team very quickly identified the required part & gave us the serial number. Found the item very easily on the website & the... Zobacz więcej

Oceniono na 5 z 5

I was able to speak to a human being to confirm part would fit my cooker. Delivery was next day as paid for!

Oceniono na 5 z 5

Servevast were able to source multiple replacement parts for my trusty 25yr old Smeg Oven to leave it looking like new! There was a small quality issue with one part which was immediately and without... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Following a call out from an unrelated company who wanted to charge ridiculous money and needed to wait 14 days for spare parts, I got in contact with these guys - explained my problem. I was asked to... Zobacz więcej

Informacje dotyczące firmy

  1. Sklep z przyborami kuchennymi

Napisane przez firmę

Official UK Spares & Accessories Retailer for Smeg


Dane kontaktowe

4,9

Doskonała

Wynik TrustScore: 5 na 5

588 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 100% z negatywnych recenzji

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4,9

Wszystkie recenzje

(588)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 53

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Oceniono na 5 z 5

First Class Service

I needed a part for my cooke. After scouring the internet for the part I wanted, I was left totally bamboozled. ServevastDircet was able to help and make sure I ordered the correct part. First class service from initial enquiry to then fulfilling the order. Many thanks and I know now where to turn to if needed in the future. Well done.

3 stycznia 2025
Opinia niezależna
Oceniono na 5 z 5

They found what others couldn't

I struggled to find replacement carbon filters for my cooker hood and nobody wanted to help. Then I contacted Servevast and - no problem - they ordered them for me from Italy and they've come today. Excellent service throughout.

8 stycznia 2025
Opinia niezależna
Oceniono na 5 z 5

I needed a part for a dishwasher. Superb service.

I needed a part for a dishwasher. It was easy to identify on the ServevastDirect website. Ordering was easy, price was very reasonable, delivery was fast, packing was excellent. Dishwasher working again! All round clear, efficient, superb service. Could not have been better. Very thankful.

7 stycznia 2025
Opinia niezależna
Oceniono na 5 z 5

Great service

I contacted Smeg about a part I needed to replace on my freezer. The person I spoke to was very helpful and I placed an order for the part even though it was a little bit expensive. A few days later I got an email stating the part had to be backorder from Italy. It only took 10 days for the part to arrive and it was extremely well packed.

31 grudnia 2024
Opinia niezależna
Logo ServevastDirect.co.uk

Odpowiedź od ServevastDirect.co.uk

Hello Droogieuk,
Glad you are happy with your replacement freezer part. Thank you for the lovely feedback.
Zoe

Oceniono na 5 z 5

fast, friendly, and helpful.

needed a new main oven door seal for SMEG cooker (under Cooke and Lewis branding). Emailed them to confirm the correct part reference and availability. They responded very quickly and once I submitted the order, it was dispatched the following day. Part arrived and was easy to fit (only needed minor adjustments to a couple of the metal hooks which had been bent). No hot air escaping when the oven door is shut. fast, friendly and helpful service and very much appreciated.

16 grudnia 2024
Opinia niezależna
Logo ServevastDirect.co.uk

Odpowiedź od ServevastDirect.co.uk

Hello John,
Thank you for the lovely feedback, happy to hear you do not have an hot air escaping from your oven :)
Zoe

Oceniono na 5 z 5

Excellent customer service

Called in desperation on 23rd December seal had gone on my Smeg oven and in urgent need of a replacement. Xmas dinner was in serious peril. Chap who helped me on the phone went out of his way to get it dispatched and with me on Xmas Eve. Dead easy to fit. Xmas saved. Thankyou so much

23 grudnia 2024
Opinia niezależna
Logo ServevastDirect.co.uk

Odpowiedź od ServevastDirect.co.uk

Hello Pete,
Happy to hear your Christmas dinner was saved :) Thank you for your kind words :)
Zoe

Oceniono na 5 z 5

Ordered spare parts late on Thursday…

Ordered spare parts late on Thursday evening, they were dispatched to delivery company on Friday. Can't say better than that!

13 grudnia 2024
Opinia niezależna
Logo ServevastDirect.co.uk

Odpowiedź od ServevastDirect.co.uk

Hello,
Thank you for your feedback, glad to hear you were happy with our service.
Zoe

Oceniono na 5 z 5

They responded very quickly to my order…

They responded very quickly to my order request, although it had to be back-ordered from the manufacturer in Italy. They said it would take a couple of weeks and it did, but it was not that urgent for me. The item, which was fragile, arrived very well packaged.
I am very happy with their service help and efficiency.

6 listopada 2024
Opinia niezależna
Oceniono na 5 z 5

I didn’t use this company in the end as…

I didn’t use this company in the end as it proved more economical to replace the appliance than buy a new part. However this company were exceptional in their advice , customer contact and response speed. Outstanding and they deserve all their 5 star reviews.

11 listopada 2024
Opinia niezależna
Oceniono na 1 z 5

My 2021 smeg gas hob ignition started…

My 2021 smeg gas hob ignition started constantly ticking, called out a number of appliance engineers who charge for coming each time and they all said bin it and get a new one. I didn't want to bin and add to landfill so I called smeg for advice and they suggested a replacement ignition block which I ordered and paid for. The part was replaced by an appliance engineer but the problem was not resolved. I called smeg and they don't take returns of parts when the packaging has been opened unless there is a written report by an approved engineer to say the part is faulty.
I am now out of pocket by almost £500 and feel stupid in that I should have just bought a new hob as opposed to caring for the environment and opting for repairs.
I will never buy smeg again, these companies are operating with ancient principles and are not customer friendly.
I will post this review on social media to warn others.

12 listopada 2024
Opinia niezależna
Logo ServevastDirect.co.uk

Odpowiedź od ServevastDirect.co.uk

Good afternoon,

I am sorry but most of this is not relevant to ourselves, I have just listened back to the call and confirm it was yourself who asked for the details of the ignition block to the operator you spoke to, you said you'd spoken to a gas safe engineer who'd recommended this part to repair the appliance.

Our operator confirmed this part was still available and could be replaced, but also stated that we aren't technically trained so unfortunately cannot help with fault diagnosis, the operator here did not suggest replacing the part would cure the fault as implied above.

To reiterate RE: the non-return of the part, I'm afraid we of course cannot have fitted parts back even if they've simply been fitted to test the appliance and then removed if the fault persists. Else most people unsure of a fault would be testing various parts to try and resolve a fault this way.

In addition to that, it's because we guarantee all of our parts are sourced directly from Italy, and are supplied new and unused, meaning anything even fitted to even test a fault no longer falls into that guarantee.

I'm not sure which engineer was used but would assume not a Smeg trained one as it'd be highly, highly unlikely they'd advise a hob is welded together and couldn't be opened as suggested over the phone to our operator, but also that they'd advise to scrap a 3 year old hob because of an ignition problem, even if it wasn't the main ignition block at fault.

There is a Smeg engineer search linked on our site which is below too if this helps, this will give the contact details of Smeg trained engineers in your area if you are still looking to repair the appliance.

https://www.smeg-service.co.uk/find-a-smeg-engineer

Oceniono na 5 z 5

I incorrectly ordered some replacement…

I incorrectly ordered some replacement parts for our SMEG. When I realised, the team were helpful in getting them returned and refunded. Furthermore, they helped me to identify the correct parts which I’m looking forward to receiving shortly. Great customer service.

1 listopada 2024
Opinia niezależna
Oceniono na 5 z 5

Smeg repair pen

Great smeg damage pen colour exactly the right colour.
Kept me informed when it would arrive in post excellent
service

26 października 2024
Opinia niezależna
Oceniono na 5 z 5

Perfect Service

Great service and communication from the Smeg team. No problems whatsoever. It was a pleasure to deal with such a professional organisation

15 października 2024
Opinia niezależna
Oceniono na 5 z 5

Speedy and communicative

While my order was delayed due to it having to be ordered in, they were super communicative, answered all my queries promptly and once the part had been received, they sent it over to me in record time! Definitely will be buying here again :)

15 października 2024
Opinia niezależna
Oceniono na 5 z 5

Great service

Had the product I needed at a reasonable price, order process was easy and product arrived next day - all round great service.

4 października 2024
Opinia niezależna

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