Shockingly bad customer service. I have spent months trying to get a reply to cancel my account as the security process to do this online is impossible. Past queries re royalties were also handled... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Held my royalties, ironic, because they reached out trying to get me to switch from SongTrust. Insane, because SongTrust never held my royalties and didn't pay me without explanation. I would not recc... Zobacz więcej
Gabi and the staff at Sentric have done a wonderful job of tracking the airplay of my three Christmas singles, which were released last December: "Has Christmas Forgotten Me?" "Our Own Christmas" an... Zobacz więcej
Feels good to know i wasn't the only person who got scammed lol but my story is similar to a few comments i see....they honestly just randomly blocked my account for no reason....and when I contacted... Zobacz więcej
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Nie odpowiedziano na negatywne recenzje
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
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It's just a nightmare.
It's just a nightmare.
As the CEO of a well-known record label, I want to emphatically say NO!
Sentric is not a good idea, absolutely not!
We have spent over 4 months attempting to upload our back catalogue tracks to this service. We meticulously prepared a detailed spreadsheet following their bulk upload template and sent more than 100 emails in summary, but we still have not achieved our goal.
Throughout my entire professional journey, I have never encountered a situation of this magnitude. We have switched distributors four times, experimented with a few promotional pools, and engaged anti-piracy services. While we maintain extensive communications with partners in the music industry, we have never had such a negative experience in the industry as we have had with Sentric.
The persistent breakdown in effective communication with their team, coupled with constant unavailability, resignations, and subpar performance, has transformed this collaboration into an absolute nightmare. These issues have persisted for a period exceeding four months!
Their staff will promise you the world, but they deliver nothing. They assign us new managers, who have promised twice that things would now be managed quickly, but to no avail. It's a cycle of promises that go unfulfilled. It appears acceptable to them to have a month-long gap before replying to your emails or to take two vacations within a single month. Your manager could suddenly resign, and you wouldn't even be informed.
I implore you not to make the same mistake we did! Sentric is a nightmare, not a modern business.
The company is bad
The company is bad, they don't answer emails, I received an email from them saying that they had musician reports, when they entered they made an account and I asked to download it, to cancel my delete account from their company they don't answer I have the emails about 8 months ago, and now I am just receiving emails from it with musician reports, but I have an international musical association, they do not answer any email, I do not recommend the company to anyone. It can bother your musical career. I hope I can solve problems without going to court
SentricMusic steps up a gear
So, I joined years ago, got zilch, since they have upgraded their website, which is excellent, My income has sky rocketed, so it seems that behind the scenes, there has been a major step up.....Customer service has never been a problem ever, to those moaning about logging in..follow the instructions! and for people moaning about sync...it's UK based...use a platform in your own territory...read the blogs people....
Zero Support
I should have checked the reviews. You get what you pay for with Sentric Music, which is nothing. Use another service for publishing administration.
A fantastic team at Sentric
A fantastic team at Sentric. I feel that Sentric is the perfect bridge between being unpublished to major published. If you are wanting a company to collect on your behalf, I would highly recommend Sentric and I would advise getting to know the people that work there and establish relationships.
They were ok UNTIL THE WEBSITE WAS…
They were ok UNTIL THE WEBSITE WAS RENEWED. Since it's renewed, I can't log in without reset password every time.
I sent the inquiry twice, but a teller responded with a single line: "Did you use reset password function?"
That's why I asked though. Anyways, after that, no response at all even though I sent another message.
I guess the CEO has been changed or something. Anyways, they have turned me down.
Sentric is Terrible
Signed for an administration deal and ended up doing most of the administration myself. The customer service was awful and unresponsive and the only times they contacted me was to ask questions that were easily accessible online and should have been part of their job to find out. In addition, following all of this back and forth, the song I submitted was left pending for 5 months as they 'forgot' to register it, the song was only fully registered after I chased them up further. DONT USE SENTRIC.
AVOID NOT A REAL MUSIC PUBLISHER
This company pray on the young and new to the music industry In The hopes they are un- educated in how the music industry works. The mere fact they chase after university/college endorsements should ring alarm bells. No other publisher does or needs to do this AVOID at all costs if your music is good a publisher will find you.
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