Sentinel Car Park Recenzje 

6325
Wynik TrustScore: 4.5 na 5

4,5

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

We always use Sentinel and have never had a problem. There are regular buses and it is not far from the airport. The bonus is that you hand your keys in and they park your car for you. Ths is better t... Zobacz więcej

Oceniono na 5 z 5

This is the first time I have used this service and can only say the whole experience was excellent from booking to checking in, transport to and from airport and car ready for collection! Will defini... Zobacz więcej

Oceniono na 5 z 5

Excellent service, friendly welcome and bother-free pick-up ive used this facility several times over the past few years and honestly, cannot fault them. They're no fuss, no bother, just turn up and... Zobacz więcej

Oceniono na 5 z 5

We've used this facility several times over the past few years and honestly, cannot fault them. They're no fuss, no bother, just turn up and nothing is too much trouble. Brought a different vehicle?... Zobacz więcej

Informacje dotyczące firmy

  1. Parking
  2. Park
  3. Miejske do parkouru

Informacje przekazane przez różne źródła zewnętrzne

Secure off-site car park for Leeds Bradford Airport. Sentinel Car Park have topped the British Car Parks Customer Satisfaction Survey covering all major UK airports, for 3 consecutive years providing an extremely high standard of security.

Leeds Bradford Airport Off-Site Car Park

Napisane przez firmę


Dane kontaktowe

4,5

Doskonała

Wynik TrustScore: 4.5 na 5

6 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 25% z negatywnych recenzji

Zwykle odpowiada w ciągu 2 tygodni

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,5

Wszystkie recenzje

(6325)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 22

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Oceniono na 1 z 5

Terrible Experience with Sentinel Parking – Leeds Bradford Airport

This was my first and definitely last time using Sentinel Parking. I chose this private parking service thinking my car would be safe, but it turned out to be a complete disaster.

1. Damaged Mirror – When I returned from my trip, I found my driver’s side mirror bent the wrong way. Whoever touched it clearly had no idea that it’s electric and could have been adjusted with a simple button press. Now, I need a new motor for the mirror, which costs £75.

2. Car Wouldn’t Start – My car wouldn’t start at all when I picked it up. At first, I thought the fuel pump had failed. The staff told me they had moved my car the day before and that it had trouble starting. I had to call a recovery service to tow it away. Later, at the garage, I found out they had jump-started my car but connected the cables incorrectly, frying the entire fuse panel. I don’t even know yet how much the repair will cost.

The staff seem friendly, and the location is relatively close to the airport, but I absolutely do not recommend this place. While waiting, I could see how they were moving cars around carelessly. I deeply regret trusting them with my car.

EDIT: Damage £435 + £190 towing the car. (as it wouldn't start at all). Thank you Leeds Sentinel Parking

29 marca 2025
Opinia niezależna
Logo Sentinel Car Park

Odpowiedź od Sentinel Car Park

Hi Valentin,
This is a hard read and completely at odds with how we operate. I'm away at the moment, but would still expect to have been made aware if a complaint like this had been received - have you raised this with us directly? We use Noco boost packs that cannot blow the fuse board as they have reverse polarity protection. All I can see on your booking is a note querying whether your car has a ghost immobiliser because they could not start it. It's quite unusual for a battery to go flat in just one week, even in a 20 year old car. I will look into this in detail and contact you via email once I know more. We are, of course, responsible for any damage caused to your car by our actions and we will pay for repairs in full if your description is accurate. I'll be in touch later today. You can contact me ed@sentinelcarpark.co.uk in the meantime. Ed

*Update* - I have now looked into this. Our car parker did manually fold the mirror back into its normal position before moving your car. This is not something that he will have expected to cause damage, but we have communicated to drivers that they need to check for electric operation before manually unfolding mirrors. We take responsibility for this and will pay for the mirror repair.

The second point about the frying of the fuseboard by trying to jump start the car is entirely incorrect. No Sentinel operative even opened the bonnet of the car. The car started normally in the main compound behind our offices and cut out whilst being driven to the collection bay - 200-300m or so. There appeared to be no issue with the battery and nobody attempted to jump start the car. It was pushed into its final position. As mentioned above, the car is 20 years old and things can fail. I have asked Mr Opera for the number of the mechanic so I can discuss with him and understand why he decided we had used jump leads the wrong way around on the car battery when we hadn't even opened the bonnet of the car.

Oceniono na 1 z 5

Bradford airport leeds


I had parking at your location from January 11th to January 25th for my Renault Trafic van with registration number FE09LNV. Upon returning, the first thing I noticed, and my wife noticed as well, was that the vehicle had been moved approximately 50 cm from where I had left it. Then, when I tried to start the vehicle, I found that the starter was no longer working properly. I managed to start the van by calling another vehicle to tow me. Today, I took the van to the mechanic, and after removing the starter motor, we found two electrical connections on it with the solder melted. Someone had tried to start the vehicle and kept the engine starter running too long until the solder melted.

I spoke today with the fleet manager, and I asked him to provide me with the CCTV footage of my van during the period it was at your location. I have not received this footage yet. If you do not provide me with this footage to verify what happened, I will file a claim against Sentinel Car Parking. I had to buy a new starter, pay the mechanic, lose two days of work, and pay for the vehicle that drag me.

25 stycznia 2025
Opinia niezależna
Logo Sentinel Car Park

Odpowiedź od Sentinel Car Park

The van was not moved during the time you were away because we went to it to park it and it would not start. If it had been working properly when you dropped it off, it would have started and we would have parked it. It is not unusual for vehicles with 300,000 miles + to develop problems from time to time, but this does not mean we are responsible; we followed the normal procedure.

Oceniono na 5 z 5

Excellent service

First time I've used Sentinel and will definitely use them again. Very efficient service, bus ready to take us to, and collect us from, the airport which is just 2 or 3 minutes away. Friendly staff. Highly recommend.

25 stycznia 2025
Opinia niezależna
Oceniono na 5 z 5

Great professional service

We were collected from the airport yesterday evening and wanted to know how we add a review to your website it was excellent service and david was very helpful when we collected our keys great service

13 stycznia 2025
Opinia niezależna
Oceniono na 5 z 5

What a superb experience we received…

What a superb experience we received from Sentinel when we recently booked from LBA to Prague. Super quick turnaround at both check in and collection. Really friendly driver on the return, James. Plus our car was parked ready and waiting right nearby to the reception. Thank you. We definitely use again

23 grudnia 2024
Opinia niezależna
Oceniono na 5 z 5

Perfect service from Carl today

Excellent service from Carl today at Sentinel who fixed my car when the gas pedal got stuck. I was travelling alone with two small children and if I had parked in one of those airport car parks without staff and a reception I would have been sat on the side of the road crying in the middle of the night. If there are any awards for a Sentinel employee of the year my vote goes to Carl! Thank you so much!

30 grudnia 2024
Opinia niezależna
Oceniono na 5 z 5

First time using Sentinel at Leeds…

First time using Sentinel at Leeds Bradford Airport - very easy to book - very good communications - very easy to find and park and very quick transfer for flight. Arriving back waiting for us quick transfer back to depot and easy picking up of keys.

Brilliant service and due to go away in July 2025 - will certainly book with them

20 grudnia 2024
Opinia niezależna
Oceniono na 5 z 5

Super Efficient Facility…

The Sentinel Parking at Leeds Bradford airport is absolutely spot on! The drivers are very friendly and helpful and retrieving your car keys is super efficient. I would highly recommend it to anyone.

16 grudnia 2024
Opinia niezależna
Oceniono na 5 z 5

No charge after 20 hour flight delay

Our return flight from Krakow was delayed by 20 hours. Sentinel were fantastic, has a bus waiting for us on our return and no additional charge for our over stay as it wasn't our fault. Fantastic service and will always use when flying out of LBA

12 listopada 2024
Opinia niezależna
Oceniono na 5 z 5

Delayed plane, no problem Sentinel has it sorted.

Our plane was delayed and I remembered that the Sentinel agent had told us, on dropping off our car key, that we were not to worry if there was a delay because they track the planes.  So we were quite relaxed.  We arrived at 23 h pretty weary. We got on the Sentinel bus which left pretty soon.
We were very impressed, when us coach load of tired passengers got off the bus with our cards, how quickly the Sentinel agent quickly gave us the correct keys and directed us to the correct bay where our car was parked.  It was amazing.   We really appreciated their efficiency.
When there is so much poor service in life, it's almost a miracle when things work super smoothly!!

10 listopada 2024
Opinia niezależna
Oceniono na 5 z 5

Always great service

Absolutely fantastic service (with a smile!) from Sentinel car parking in Leeds.
I used Sentinel before and always very successful but need to write this well deserved review because what happened yesterday (Nov 7th ‘24).
I was a passenger of an unfortunate flight which was diverted to Liverpool. I was worried that my car, parked in Leeds was only booked till 9:30am, when I supposed to land and collect it. Unfortunately, we finally arrived in Leeds after 1pm.
We were not only allowed to collect our cars free of charge for an extra time but it was an extremely kind, polite and just simply nice service from the young lady at the counter - a highlight of my stressful day! Thank you!
Btw. your bus drivers are amazing, very friendly too!

7 listopada 2024
Opinia niezależna
Oceniono na 2 z 5

Lack of the usual care

We are regulars of Sentinel using them at least twice a year. Previously we’ve been very happy because the staff especially the drivers have been so helpful. Not this time unfortunately. We were collected at the airport by a driver, called Darren I think. At the start and end of the journey Darren never left his seat. There were elderly people struggling with their suitcases. It’s a blessing that there were no disabled people because I suspect they would have been left to their own devices. I would like to thank the driver on our outward journey (17/9) because he could not have been more helpful. A fantastic ambassador for Sentinel!

4 października 2024
Opinia niezależna
Logo Sentinel Car Park

Odpowiedź od Sentinel Car Park

Thanks for the review Mr Allen and I'm sorry to hear this. I'll take it up with Darren. Ed

Oceniono na 4 z 5

Parked my car with Sentinel in September 2024

Parked my car with Sentinel in September 2024. Service going out was very good and helpful. Return to collect my car and was attended to by a rude obnoxious person who wasn't helpful at all, who just told me my vehicle was "down there, "with no indication as to where "down there" was. I would use Sentinel again, but there has been a staggering increase of £42.00. Will have to rethink, especially after the rudeness, for which there is no excuse.

16 września 2024
Opinia niezależna
Logo Sentinel Car Park

Odpowiedź od Sentinel Car Park

Hi Mrs Woodrow, Thank you for your review and I'm sorry to hear about the abruptness of our receptionist on your return. If I've found the right booking, it looks as though your September '24 booking was made in January '24 which is why the price will seem to have varied so much as the summer prices were not yet loaded at that point (which was an oversight on our part). > 95% of people parking in September '24 paid a price identical to the prices currently shown for September '25. Please can you contact me directly ed@sentinelcarpark.co.uk so I can learn a little more about the experience on your return and I will also be able to arrange some discount on your next visit as an apology. Thanks again. Ed

Oceniono na 3 z 5

Just had to leave a review today after…

Just had to leave a review today after seeing the bus that left us waiting for over 15 minutes at lba displaying no.1 on trust pilot.
My 81 year old mother was less than impressed also, good job keep it up.
Update, Quick response from the md he looked into my booking as stated and promptly refunded me a few day's later, thanks and I will consider booking in the future.

11 października 2024
Opinia niezależna
Logo Sentinel Car Park

Odpowiedź od Sentinel Car Park

Hi David, Nobody should be waiting 15 minutes for a pick up. We can easily verify this and I'm happy to refund once we've done that. Please can you send me your booking reference number - ed@sentinelcarpark.co.uk

(3 Days Later) - Please reply David - As I said, I'll refund you in full if we left you waiting for "over 15 minutes". All I have to go on so far is "David", so I'll need a booking number please. ed@sentinelcarpark.co.uk

Oceniono na 5 z 5

First Class Service

I have used Sentinel for years. They are friendly, helpful and we never have to wait for buses. At the end of August we dropped our car off an flew to France for a week. Unfortunately my partner was taken seriously ill. We had to stay in France for nearly a month. I rang Sentinel and explained the situation. They were so lovely. They just told me not to worry and just to let them know when I was ready to collect the car. They didn't charge any extra, as some other companies would. A first class service with wonderful staff. Thank you!

26 września 2024
Opinia niezależna
Oceniono na 5 z 5

Perfect

Perfect from start to finish. Friendly staff, super quick and efficient. Best UK airport parking experience, will definitely use again.

27 września 2024
Opinia niezależna
Oceniono na 5 z 5

Professional and friendly service

Professional and friendly service.
We were so impressed with Sentinel Parking at Leeds airport. Everyone from the reception staff to the bus drivers were friendly and so helpful. We were parking two cars but could only drop one the evening before as we needed one to get to our hotel.
As we were flying jet2 we were doing twilight parking and when we mentioned to the receptionist that we were going to park in the airport to drop off our cases she suggested we left both cars there, jump on their bus so we could drop off our cases, therefore avoiding parking charges in the airport and then a quick trip back to Sentinel on the bus to collect the car to take us back to the hotel.
Next morning we returned to drop the second car and got back on their bus back to the airport.
Drivers help get your luggage on and off the bus, the cars were ready for us when we returned. Easy and stress free. Wish Sentinel operated out of Manchester airport. They would wipe out the competition. Thank you to all concerned.

13 września 2024
Opinia niezależna
Oceniono na 5 z 5

I was attracted by the low cost for a…

I was attracted by the low cost for a weeks parking and proximity to Leeds Bradford airport. We arrived at 5:15 am and were checked in very efficiently and alighted the waiting bus straight away. A short two minute drive to the terminal and dropped off. In return after a week there was a short wait until the bus collected us from the terminal and drove us back to the drop off point outside the office. Keys were collected and the car was located in a line of cars ready to drive off. Very efficient and will definitely use again.

17 września 2024
Opinia niezależna
Oceniono na 1 z 5

Greed

Not worth booking I’ve just looked it’s £78 for a week in September I’ll get a taxi instead £52 return what a set of greedy clowns

13 września 2024
Opinia niezależna
Logo Sentinel Car Park

Odpowiedź od Sentinel Car Park

We're full until the 22nd September and, for the remaining available stays in September, we're cheaper than all other parking options @ £78.30 with LBA long stay being £99.00 and Park 2 Travel @ £79.19. We fully refunded all our direct customers during covid (most others didn't) and keep prices at this level despite being fully booked for 2 weeks ahead during September (our busiest month). We believe we give the best service in the UK, backed up by a recent Which magazine article on airport parking.

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