Bought a product via cosmetify from Sense 42. Product sent wasn’t same as item displayed on web. It was eventually agreed I could return for a refund. Sent product back with return label, product stil... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Great website, delivers on price, goods despatched promptly and love the product. I have been using the earlier Ceramide product because that was all I could obtain. However this improved version i... Zobacz więcej
Order was cancelled after over a week. No reason given. Awaiting refund. Edited: thanks for your response, but didn’t you think to call or email before sending a system generated cancellation? The... Zobacz więcej
Reakcja na opinię
Overall - happy with the general process of acquiring my fragrance. Pricing - good. Service from sense42 - good. Just Royal Mail delivered on the fifth day. Even though to royal mails credit the times... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
- Drogeria
- Sklep z kosmetykami
- Dostawca aromatów spożywczych
- Sklep z produktami do włosów
- Perfumeria
- Sklep z artykułami higienicznymi
O Sense42
Napisane przez firmę
We are an online beauty, cosmetics and fragrance retailer in the UK
Stocking products from well-known designer brands such as Hugo Boss, Tom Ford, Calvin Klein and Marc Jacobs, whilst placing importance on stocking your cosmetic essentials.
Our stock covers all areas we love; Fragrances, Makeup, Hair, Skincare, Bath & Body, Men's and Gifts.
We are passionate about giving our customers a luxury, stress-free experience in purchasing the products they need, making them feel and smell incredible..
Shop Gifts Shop FragrancesDane kontaktowe
Zjednoczone Królestwo
- sales@sense42.co.uk
- sense42.co.uk
2,6
Słaba
342 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 100% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 48 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Perfume was excellent value for money
Perfume was excellent value for money. Not a problem if you’re not in a hurry for an order as it took 14 days to arrive but overall would shop with them again :)
13 stycznia 2022
Odpowiedź od Sense42
Hi Michelle Pearce,
Thank you for taking the time to leave a review, we really appreciate your feedback.
We are very extremely sorry if the item has not been delivered right away as we have a Christmas break. I can assure you now that we will deliver the item as we promised. We hope to see you on your next visit.
Sincerely,
Sense42
Odpowiedź od Sense42
Hi Deborah Burns,
Thank you for taking the time to leave a 5-star review, we really appreciate your feedback.
We are very delighted to hear about your experience with our service. We are also happy to learn that you have enjoyed the item you have purchased from us. We hope to see you on your next visit.
Sincerely,
Sense42
I ordered some perfume on 28th December…
I ordered some perfume on 28th December 2021 with the promise of a 3 to 5 day delivery. It is now 4th January and so far I have had no email at all telling me that the product has even been dispatched.
I accept that the New Year holiday may have slowed dispatch of items, along with the Covid pandemic, but to ask for a score on how you did by email, when I have had no communication from Sense 42 about my item or its progress to dispatch, seems a bit like someone having a laugh!
4 stycznia 2022
Odpowiedź od Sense42
Hi Carol Booth,
We are sorry for your disappointment and we do apologize for the inconvenience and for this matter. Upon checking from our system, we have posted a notification from our website that there will be no dispatched of orders from the 24th of December to the 4th of January due to a Holiday break.
We do not compromise trading standards and our customers are our first priority.
Please contact customer support for further assistance.
Sincerely,
Sense42
Dreadful company order placed over 2…
Dreadful company order placed over 2 weeks ago for a Christmas gift and still not arrived. They blame the courier company stating ‘Your order has already been lined up for quite a while already and is still waiting for the courier to collect it’ as they appoint the courier, and all the other orders I placed that day with other retailers have arrived, they need to be more honest with customers or sort out a decent courier (if that is the truth) - awful company avoid
2 stycznia 2022
Mi parfum no kame it,I pay for fast…
Mi parfum no kame it,I pay for fast delivery and no kame.
1 stycznia 2022
Odpowiedź od Sense42
Hi,
We are sorry for your disappointment and we do apologize for the inconvenience and for this matter. Upon checking from our system, I can we have respond to your email and we have provided you with the resolution.
We do not compromise trading standards and our customers are our first priority.
Please contact customer support for further assistance.
Sincerely,
Sense42
Placed my order a week ago had no…
Placed my order a week ago had no updates emailed them still no update????????
31 grudnia 2021
Odpowiedź od Sense42
Thank you for informing us. We had a little break for a week and will attend to this problem tomorow.
Order 12050
Order 12050
I am giving this review 5* even though I didn't receive the product. I fully believe that, you can measure service when something goes wrong. You want someone to take ownership, deal with the issue and offer resolutions.
This is something Sense42 did, right from the start and I'm grateful to them. Amy at Sense42 refunded the cost back onto my card.
You've not lost a customer here, you've gained one forever! I say this because I'm safe in the knowledge that, should anything happen/go wrong. I have a great service team to rely on.
29 grudnia 2021
Opinia niezależna
Odpowiedź od Sense42
Thank you for informing us. Not sure why your emails was not answered will flag this to the team and get them to help you.
I order jo malone perfume after 4 days…
I order jo malone perfume after 4 days the order cancelled and the money back after 5 days from cancellation.
15 grudnia 2021
Odpowiedź od Sense42
Hi,
We are sorry for your disappointment and we do apologize for the inconvenience and for this matter. Upon checking from our system, I can see that a refund has been issued already and we have provided you with the reason of cancellation.
We do not compromise trading standards and our customers are our first priority.
Please contact customer support for further assistance.
Regards,
Sense42
Really fast delivery !
10 grudnia 2021
You can trust them!
I was worried this website wasn't legit, especially because most reviews sound as if they are written by an untrustworthy AI which will one day wipe us all out.
Ordered my son an aftershave midweek, it arrived today very quickly and in exactly the condition I expected it.
Cannot complain at all and can happily recommend them.
4 grudnia 2021
Opinia niezależna
Leap of faith
Well, never heard of them before and my EDP was a good £20 cheaper here than anywhere else. Red flag 🟥 in many other cases but went on trust pilot read the reviews and went for it.
SO GLAD I DID. Free delivery, no messing around. Will definitely use again.
4 grudnia 2021
Opinia niezależna
Item delivered isn’t the same as shown…ite
Item delivered isn’t the same as shown on the image on the site. I specifically bought it from them as the item image showed with a bottle opener and wire stripper. I ended up paying £2.76 more than what I would have paid to another supplier 😩
1 grudnia 2021
Odpowiedź od Sense42
Hi Denise Wood,
Thank you for taking the time to leave a 5-star review, we really appreciate your feedback.
We are very delighted to hear about your experience with our service. We are also doing our very best to deliver all items as we promise and to make sure the goods are well packed. We hope to see you on your next visit.
Stay safe always.
Sincerely,
Sense42
Odpowiedź od Sense42
Hi Lucille,
Thank you for taking the time to leave a 5-star review, we really appreciate your feedback.
We are very delighted to hear about your experience with our service. We are also doing our very best to deliver all items as we promise and to make sure the goods are well packed. We hope to see you on your next visit.
Stay safe always.
Sincerely,
Sense42
Odpowiedź od Sense42
Hi Steve,
Thank you for taking the time to leave a 5-star review, we really appreciate your feedback.
We are very delighted to hear about your experience with our service. We are also doing our very best to deliver all items as we promise and to make sure the goods are well packed. We hope to see you on your next visit.
Stay safe always.
Sincerely,
Sense42
Purchase arrived on time
Purchase arrived on time. Will definitely use Sense 42 again.
1 listopada 2021
I recently purchased Gucci bamboo…
I recently purchased Gucci bamboo shower gel and body lotion. Items came tracked and I was kept up to date on delivery. Fantastic price for these items and good service all round.
29 października 2021
Opinia niezależna
Odpowiedź od Sense42
Hi Janice,
Thank you for taking the time to leave a 5-star review, we really appreciate your feedback.
We are very delighted to hear about your experience with our service. We are also doing our very best to deliver all items as we promise and to make sure the goods are well packed. We hope to see you on your next visit.
Stay safe always.
Sincerely,
Sense42
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.