Очень долго упаковываете и отправляете посылки. У других посредников процедура упаковки и отправки после оплаты посылки составляет 1 сутки. Непонятно почему делите заказ от одного продавца (магазина)... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Always very nice staff, very helpful, doing their best to help you out. Very good support team wherever you need something, also great Discord server with up to date information and amazing community.... Zobacz więcej
Reakcja na opinię
Had a great experience using Sendico. Box was packaged very well with multiple layers of bubble wrap inside to protect fragile items. Very prompt customer service team as well who will clear any doubt... Zobacz więcej
Reakcja na opinię
I've used sendico for multiple years now, I've never had a single issue. Everything is really straight forward and arrives perfectly wrapped and safe. You can pay extra if your unsure and have ite... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
- Platforma sprzedażowa online
- Firma importowo-eksportowa
- Usługi aukcyjne online
- Usługi pocztowe i kurierskie
- Sprzedawca ciągników
- Sklep z grami komputerowymi
Informacje o Sendico
Napisane przez firmę
Sendico is a Japanese shopping proxy website where you can buy items from Japanese auction sites (Yahoo Auctions Japan), stores (Amazon JP, Pokemon Center, Nintendo, Uniqlo, Rakuten, Yahoo Shopping) and online flea market sites (Mercari, Rakuma, Surugaya, Nissen).
After purchase, items can be shipped anywhere in the world using a comprehensive range of shipping services including Fedex, Japan Post, DHL, UPS, at more affordable prices than our competitors thanks to our courier partnerships - shipping with us is even cheaper than shipping it yourself!
At Sendico, we believe in a human touch, and for that reason all of our support agents are real people. No more sitting through endless robotic replies, just real connections, with real people.
With great Trustpilot reviews and corporate partnerships such as Mercari, you can rely on us to bring you special items from across the globe for Birthdays, Christmas, and more! By choosing us to shop Japan, you're ensuring peace of mind, every time!
Dane kontaktowe
418-1 Hariwara Nakamachi, Toyama,, 931-8431, Toyama Prefecture, Japonia
- 076-482-4868
- mail@sendico.com
- sendico.com
4,3
Doskonała
550 recenzji
Odpowiada na 96% z negatywnych recenzji
Zwykle odpowiada w ciągu 2 tygodni
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Odpowiedź od Sendico
Hi There,
Thank you for your kind review. We’re really glad to hear that your order arrived in a timely manner and that you were happy with the quality of the packaging.
It’s also great to know the items arrived exactly as described. That’s always our goal.
We truly appreciate your support and hope to assist you again soon.
Kind Regards,
Sendico
Odpowiedź od Sendico
Hi There,
Thank you so much for your kind words! We’re really happy to hear that everything was perfect and that you were satisfied with your purchases.
It’s always our pleasure to help you secure the items you’re after and make sure they arrive safely. We truly appreciate your support.
Kind Regards,
Sendico
Sendico, a great place to be
Great communication, reasonably quick reply’s to any questions . Great site once you understand it
13 lutego 2026
Odpowiedź od Sendico
Hi There,
Thank you so much for your kind review! We’re really glad to hear you’ve had a positive experience with our communication and response times.
We know there can be a small learning curve at first, so it’s great to hear that once you got familiar with the site, it worked well for you. That’s exactly what we aim for.
We truly appreciate your support and hope to continue providing a great place for you to shop from Japan.
Kind Regards,
Sendico
Odpowiedź od Sendico
Hi There,
Thank you very much for your kind review! We’re glad to hear you found the experience fast and transparent, that’s exactly what we aim to provide.
We truly appreciate your support and hope to see you again soon for another great shopping experience.
Kind Regards,
Sendico
Great quality service.
My experience with Sendico was always good, the communication is also great and everyone is polite with me when I need some help. I'm a customer for just a few years, I recommend Sendico. Thank you.
12 lutego 2026
Odpowiedź od Sendico
Hi There,
Thank you so much for being with us for the past few years. Your continued support truly means a lot to us.
We’re really happy to hear that your experience has consistently been positive and that our communication and support have met your expectations. Our team always aims to be helpful and polite, so your words are greatly appreciated.
Thank you as well for recommending Sendico. We look forward to supporting you with many more purchases in the future.
Kind Regards,
Sendico
Odpowiedź od Sendico
Hi There,
Thank you so much for your continued support and kind words! We’re really happy to hear that everything is at a high level as always.
We truly appreciate you taking the time to share your experience, and we’ll keep doing our best every time.
Kind Regards,
Sendico
Très satisfait de Sendico.com
Sendico.com est un site simple à utiliser. Le service support est réactif. L'emballage est toujours très soigné.
10 lutego 2026
Odpowiedź od Sendico
Merci beaucoup pour votre message et pour votre confiance ! Nous sommes ravis de savoir que vous trouvez Sendico.com simple à utiliser, que notre service support est réactif et que l’emballage est toujours soigné.
Votre satisfaction est très importante pour nous et vos mots encouragent toute notre équipe à continuer dans ce sens.
Sendico
Odpowiedź od Sendico
¡Muchas gracias por tu reseña! Nos alegra mucho saber que consideras nuestro servicio excelente y que todo fue rápido.
Seguiremos trabajando para mantener esa rapidez y calidad en cada pedido. Agradecemos mucho tu apoyo.
Sendico
Very Happy with Sendico & very angry on transport service
The system of buying and selecting on the website was good. I liked & loved the options I have on Sendico website.
I wanted to buy NieR Automata merchs which are only available in Japan cause they are never available in my country India. Thanks to Sendico, I was able to get my hands on NieR games series 15th anniversary 2B 9S A2 character keychains which are so rare. I am fully happy.
But I have a big complain to the transport service. I selected E-packet international courier service for my shipping. When the parcel came in my local area. The local delivery service people lost my parcel. Thankfully, a kind man found it on the road and called me by the number & detail from the info inside the box.
The shipping was good & nothing was broken. I think it's just my local delivery service which did this mistake. at least I got my parcel.
5 lutego 2026
Odpowiedź od Sendico
Hi There,
Thank you so much for sharing your detailed experience with us. We’re really happy to hear that you were able to get your hands on the NieR: Automata 15th anniversary 2B, 9S, and A2 keychains. We know how rare Japan-only merchandise can be, especially when it’s not available in your country, so it’s great to hear that you’re fully happy with your purchase.
At the same time, we’re very sorry to hear about what happened with your local delivery service. That must have been extremely stressful. We’re relieved that a kind person found your parcel and contacted you, and that everything arrived safely in the end.
As you mentioned, once the parcel leaves Japan, the final delivery is handled by the local postal service in the destination country. Unfortunately, we don’t have control over how parcels are managed at that stage. Still, we understand how upsetting that experience must have been, and we truly appreciate your balanced and fair feedback.
Thank you again for trusting Sendico to help you secure such special items. We hope your next delivery is smooth from start to finish.
Kind Regards,
Sendico
Parcels take a long time to be…
Parcels take a long time to be packaged. Poor feedback. They don't respond to messages.
17 lutego 2026
Odpowiedź od Sendico
Hi There,
Thank you for sharing your experience. We’re sorry to hear that you felt the packaging time was long and that our responses were lacking...
During busy periods, packing and message replies can take longer than usual, as we process parcels in the order they are requested. Our support team operates Monday to Friday, 9:00–17:00 (Japan time), and we always work through messages as quickly as possible, though responses can sometimes take more than 24 hours.
We understand how frustrating delays can be, and we truly appreciate your patience.
Kind Regards,
Sendico
Odpowiedź od Sendico
Hi There,
Thank you so much for the amazing energy in your review! 5 stars all day, every day truly makes our team smile.
We really appreciate your support and will keep doing our best to live up to that standard every single time.
Kind Regards,
Sendico
Sendico always delivers perfectly 😎
13 lutego 2026
Odpowiedź od Sendico
Hi There,
Thank you so much for the awesome feedback 😎
We’re really happy to hear that everything is always delivered perfectly. That’s exactly the standard we aim to maintain with every single parcel.
We truly appreciate your continued support.
Kind Regards,
Sendico
Always a good experience
Bought many things, always turn up quickly and in proper shape
13 lutego 2026
Odpowiedź od Sendico
Hi There,
Thank you for your continued trust in Sendico. It’s great to hear that your orders consistently arrive quickly and in proper shape.
We work hard to make sure every parcel is packed carefully and dispatched as smoothly as possible, so your feedback really means a lot to us.
We look forward to supporting your next purchases as well.
Kind Regards,
Sendico
There where a lot of hidden fees like…
There where a lot of hidden fees like import costs and shipping costs. This should be more clear.
10 lutego 2026
Odpowiedź od Sendico
Hi There,
Thank you for your feedback. We’re sorry to hear that some of the costs felt unclear.
Import duties and local taxes are determined by your country’s customs authorities and are unfortunately outside of our control, and international shipping costs vary depending on parcel size, weight, and the carrier selected. That said, we understand how important transparency is when it comes to fees.
We would really appreciate it if you could share more about which parts of the process felt unclear to you. Your suggestions could help us improve the way we present this information. Please feel free to contact us directly at mail@sendico.com
with more details.
Kind Regards,
Sendico
Extremely Satisfied
Between postal strikes and tariffs, 2025 was a year of near disaster for me, but Sendico was the silver lining and set an example for customer service that I would love to see in my country.
Prompt responses to questions, reasonable fees, a great selection of shipping options, a more than generous item storage policy and excellent care in the packing of my items, I can highly recommend this company.
I honestly can't remember another company that I was so happy to deal with.
Thank you!
14 stycznia 2026
Odpowiedź od Sendico
Hi There,
Wow, thank you so much for this incredible review. It truly means a lot to us.
We know how stressful things like postal strikes and tariffs can be, especially when you’re waiting on important purchases, so hearing that Sendico was a silver lining for you in 2025 is something we genuinely appreciate.
Your kind words about our response times, fees, shipping options, storage policy, and packing care are exactly what our team works hard to maintain every day. Knowing that you felt well supported throughout everything makes all that effort worthwhile.
It’s especially touching to hear that we’re one of the best companies you’ve dealt with. That’s a huge compliment, and we don’t take it lightly.
Thank you again for your trust and recommendation. We look forward to continuing to support you for many years to come.
Kind Regards,
Sendico
Well packaged, lovely gift provided
They packaged up my items well, and gave me an additional gift! How sweet, thank you!
26 stycznia 2026
Odpowiedź od Sendico
Hi There,
Thank you so much for your lovely review! We’re really happy to hear that your items were well packaged and that you enjoyed the little extra gift.
It’s small touches like that which we hope make the experience even more special. We truly appreciate your support and hope to help you again soon.
Kind Regards,
Sendico
12+ days without a word from support
12+ days without a word from support.
It’s the second week of February, and all of my orders have been stuck in the Sendico warehouse somewhere since sometime toward the end of January due to a website bug. I cannot seem to get in touch with anybody to solve the problem. My many messages to support fall on deaf ears, and I haven’t managed to get any help in their official Discord server, either.
I understand mistakes happen, but total radio silence for weeks is a completely unacceptable customer experience.
The rest of the experience has been smooth, but that hardly matters when my purchases aren’t getting shipped to me.
27 stycznia 2026
Odpowiedź od Sendico
Hi There,
Thank you for taking the time to share your experience, and we’re truly sorry for the frustration this caused.
Early February was an exceptionally busy period for us as we were in the process of opening an auxiliary warehouse to improve our overall storage and shipping capacity. This unfortunately created delays and increased support volume, leading to response times that were longer than our normal standards. We completely understand however that 12+ days without a reply regardless of the situation is unacceptable, and we apologize for this.
Please know that this was not intentional radio silence, and certainly not us ignoring you. It was a temporary backlog during a major operational transition. The good news is that everything should now be back to normal, and both warehouse processing and support responses are operating within standard timeframes again.
Kind Regards,
Sendico
Odpowiedź od Sendico
Hi There,
Thank you for your feedback, and we’re sorry for the slow response you experienced.
Early February was an exceptionally busy period for us as we were working on opening an auxiliary warehouse to improve our overall operations and processing capacity. During that time, response times were unfortunately longer than usual.
The good news is that everything should now be back to normal, and our support team is responding within standard timeframes again. We truly appreciate your patience while we worked through that transition.
Kind Regards,
Sendico
Great service Perfect 👍🏾
4 lutego 2026
Odpowiedź od Sendico
Hi There,
Thank you so much for your kind words! We’re really happy to hear that everything was perfect and that you had a great experience with us.
Your support means a lot to our team, and we’ll keep working hard to deliver the same level of service every time.
Kind Regards,
Sendico
Tracking system
Tracking system. It's bad, i know that you can't do much about it, but I don't even know where my parcel right now. It was in Japan, dispatched and now - nothing. No updates on it. I don't even have information about approximate time of arrival .
Updating my review after receiving parcel, even tho problem with tracking is frustrating - there's nothing to do about it, so i will rate the parcel itself.
Everything came alright, with sorts of protection i paid for, overall service is great.
22 stycznia 2026
Odpowiedź od Sendico
Hi There,
Thank you for your feedback. We completely understand how frustrating it is when tracking updates stop and you’re left without clear information about your parcel’s location or estimated arrival time.
Unfortunately, we don’t have control over the courier’s tracking systems once the parcel has been dispatched from Japan. Updates depend entirely on the postal or courier service handling the shipment in transit and in the destination country.
That said, we understand how stressful the lack of updates can feel... So if you’d like, please contact us with your parcel number and we can check the status from our side to see if there is any additional information available.
Kind Regards,
Sendico
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
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Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.