Exclusive Secure Care Services Recenzje 

304
Wynik TrustScore: 5 na 5

4,8

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

The booking process was not easy for me as a Ward Clerk but it was straight forward to do. It just meant there was a lot of research for me to do and going backwards and forwards. The transport arriv... Zobacz więcej

Oceniono na 5 z 5

The team form my first call to the lady being transported to an alternative unit with professionalism and ease. Out first booking had to be cancelled but we eth rebooked without any implications, many... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Mark and the plus one both had a respectful manner in the way they dealt with the client and staff on the ward. They waited patiently for paperwork which unfortunately was'nt completed properly. They... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

really helpful on the phone and ensuring the booking form completed correctly Good communication between team and ward if any delay. even though it is preferred to complete form online, having the... Zobacz więcej

Informacje dotyczące firmy

  1. Szpital

Napisane przez firmę

Exclusive Secure Care Services is a specialist forensic health and social care agency based in Sheffield, South Yorkshire. We offer a wide range of services and professional care of service users in secure environments including: •Highly trained Support Workers / Health Care Assistants •Rapid and Secure Conveyance / Ambulance Transport Team for Adults and Juveniles / Young People nationally. •​Independent Living Support for 16+ and Adults •​Training provision - specialising in Conflict Management & Physical Intervention Training (MVA)


Dane kontaktowe

4,8

Doskonała

Wynik TrustScore: 5 na 5

304 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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4,8

Wszystkie recenzje

(304)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 17

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Oceniono na 5 z 5

5* customer service. Caring, friendly, kind staff.

This company was brought in for my partner who had been involved in a motorbike RTA and sustained a bleed on the brain and brain injury. As he needed supervision to keep him and others safe during this traumatic time.
I cannot recommend their services enough, the staff were so caring and understand, patient and friendly and thoughtful towards my partner and me too. Nick was fantastic and even with confusion and post traumatic amnesia my partner remembers how he treated him ‘like a normal person’ and talked to him and entertained him and made him feel safe / secure when I wasn’t there at night. Nick even went to the extent of explaining to my partner that he didn’t need to worry about his uniform and that he wasn’t police or security he was there to make sure he was ok and safe and help him if needed. He was absolutely brilliant. Then there was Sue who again was amazing with my partner, she was motherly, caring, kind, easy to talk to and we included her in our day to day life (we had the pleasure of her company more than once) my partner was not the easiest of people when he woke from his coma and was rude and insulting and swore at people due to the injury and Sue handled every situation with care and was professional. Again when I wasn’t there at night or had to leave, she sat with my partner and talked to him and looked after him. Not once was I worried about my partners care with them. Mo, Joe, Mick (hope I haven’t forgotten anyone) were all as good with my partner. They went above and beyond and nothing was too much. Thank you so much to all of you for your help, patience and co-operation, care, kindness and most of all understanding of my partner, his actions and his needs. Zoe you should be proud of the team you have.
Even when your team stopped bed sitting him, they always went out their way to stop and talk or say hello and see how he was doing, everytime they saw us. Would definitely recommend.

16 maja 2022
Oceniono na 5 z 5

great team

really helpful on the phone and ensuring the booking form completed correctly
Good communication between team and ward if any delay.
even though it is preferred to complete form online, having the ability to talk to the call handlers made the whole situation much more organised and everything is correct!

1 kwietnia 2022
Oceniono na 5 z 5

Patient secure transfer

I booked secure transport for a patient.
All staff involved from the booking to collecting the patient for transfer were very friendly, helpful and extremely professional. 5 star service 👍🏽😊

22 lutego 2022
Oceniono na 1 z 5

Don’t trust these horrible people at all there manipulators

These people are horrible and manipulate people and lied to me saying I was going to spend one day in Doncaster and made me sign a something and told me there a tv in my room and a gym and I ended up staying a month please don’t trust these people because you will regret it and they are horrible drivers and i hope karma comes for what they do to people there evil.

20 lutego 2022
Opinia niezależna
Oceniono na 5 z 5

Fab service

Fab service. Arrived as predicted. Updated throughout. Excellent communication skills, great service & support to my very anxious patient. Would definitely use again

18 stycznia 2022
Oceniono na 5 z 5

Always friendly and professional

Always a pleasant and professional team to work with. Such lovely, kind and compassionate staff that a supportive of our team as well as the patient. I have used exclusive quite a few times and I have been extremely satisfied each time.

10 stycznia 2022
Oceniono na 5 z 5

Excellent service

Excellent service. Staff arrived promptly and kept in touch with updates. They were calm, professional and extremely helpful. They managed to de-escalate a situation effectively. Would not hesitate to use again if needed.

21 grudnia 2021

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