scottfraser Recenzje 

My House had a roof issue for more than 4 months to be exact 5 months, during this period i lost my phone and laptop for the water leak.. after the leak is fixed they never repaired the internal mould or leak aras. Even they removed the smoke alram cap where the water was leaking and not even bothered to remove.
I went through horrible face during that time and became helpless. they never responds to your email where you mention about problems. at the time of checkout they falsified checkout report itself by sent the checkout agent after they covered all the water leak damage. they literally made sure that checkout agent takes the photo of the renovating house with all dust and debbries of the paint. claimed around £1200 for the cleaning from the deposit scheme. now i am raising the dispute but there process of arbitration is manual.. you send the document not really sure they will give all the details to do arbitration or not. Please avoid taking the home where its managed by scottfraser.. they are frauds and scam agents. they make all the documents however they want.. i will be blogging about them soon.

They are big time scammers. They loot people in the name of cleaning charges. Please don’t connect with them at the time of letting your property and they indulge into unethical practices.

Appalling service to uni tenants.
ScottFraser staff continually fobbed my son and his housemates off, for the disgraceful state of the house in Morrell Avenue Oxford.
Mould, damp, doors that could not open, raw dirt water standing in the drains. These were all problems they pointed out at the beginning of the tenancy and they remained the same as they left a year later.
Added to which 8 weeks after the property was vacated we are still waiting for our deposits back.
The house was left in a better state than when they moved in and no claims by the landlord.
Complete and utter disgraceful service, taking advantage of young people living away from home for the first time.

Very friendly team, who communicated well with us throughout the selling process. Also provided a more generous valuation than other agents, and this turned out to be much more accurate. Also very kind and thoughtful when things didn't go to plan. Thanks Patrick and team.

I’m writing this to express my dissatisfaction with the student rental experience we had through Scott Fraser in the East Oxford area. Our tenancy began with a major issue: on the day before our scheduled move-in, we received a call from Scott Fraser stating that they were unable to provide us with keys due to a supposed guarantor problem. This issue had not been evident when we initially signed the contract, and we were informed mere hours before our planned move-in, causing considerable inconvenience and disruption to our plans. It appeared as though the agency's handling of our situation lacked professionalism, and we felt as though we were marginalised because we were only student renters.

Upon finally gaining access to the property, we discovered that it did not align with the description provided, and it required substantial maintenance. While we acknowledge that property maintenance falls under the landlord's responsibility, Scott Fraser served as the middleman. We encountered issues such as mould growth, broken blinds, and a "dining room" that was, in reality, a garage filled with unusable, filthy furniture. Despite promptly notifying Scott Fraser of these concerns, we received minimal response or follow-up, leaving us feeling neglected. Though maintenance eventually showed up to inspect the issues, they left never to be seen or heard from again.

Furthermore, our tenancy concluded in July 2023, and it is now mid September and we still haven’t received the reimbursement of our deposit. We diligently provided all required information to expedite this process, yet it seemed as though our case was either forgotten or not given the attention it deserved. The protracted delay in deposit reimbursement compelled me to write this formal review.

Our experience with Scott Fraser in the Headington area was marred by numerous issues, including last-minute complications during move-in, unaddressed property maintenance concerns, and an extended delay in receiving our deposit refund. These experiences have left us dissatisfied with the agency's professionalism and customer service standards. If you’re thinking about using Scott Fraser, please be prepared to be on the phone every other day, encouraging them to do their job and fighting for them to reimburse your deposit.

We had a very bumpy ride with our sale from start to finish but Sam is a real asset to the company and once he was assigned as our main contact he really kept on top of things and got things moving for us right down to completion.

We rented a house with Scott Fraser after a few disappointing experiences with other letting agencies. They seemed more reliable and professional, but we were completely wrong.

The lady who was doing the process of renting with us sent me an email about something called Homeshift. According to her, it was a site where we could register to have a place to manage all of our bills all together. I asked if it was mandatory, to which she said no, so I emailed her saying we did not want it.

After getting all the paperwork done and all ready to move into our new flat, just by chance the lady from the agency told us the move in date had been pushed forward for a month since, according to her, they had to clean the property. That caused us problems with our landlords at the time. When we moved into the property, it was absolutely filthy. There were stains all over the walls that were not there when we went to see the flat, the carpet was disgusting and the house was full of dust everywhere. We had to deep clean it the moment we arrived.

The inspection of the property that they did was not very thorough, since pretty evident things like the fan on the toilet and the switch on the living not working, a completely cracked board on the bed or a massive gap in the kitchen boards were not noted. We reported everything, they fixed the lights and the bed and the property manager asked us to record everything on the blank pages of the inventory and sign it and send it back to her, which we did.

In the documents sent by the agency, it was detailed the electricity and gas of the property were operated by SSE, and that they would send us a letter with the first bill and account number. Our surprise was when SSE told us they were not in charge of the gas since February (we moved in March), but a company called Homeshift. Turned out it wasn't a platform to manage your bills as they said, but a gas company. Scott Fraser opened a contract with them in our name since February, even though our contract started in March. When we googled the company, everything on Google was talking about this company being reported as a scam. When I told the property manager, she said she was not aware of this and offered no help. We sent them the contract to prove we only started living there in March and closed the account, but even after starting with SSE they still wanted to charge us saying they were our providers and we had to threaten them with getting lawyers involved for them to stop.

During the 2 years we lived there, we had 3 property managers, who changed without notice, making it very difficult to have someone to contact.

We also had people coming into our house with their own key without prior notification while I was sleeping or showering 4 times, even though our contract clearly said we had to be notified 24h prior to any jobs being done and we had to give our consent to anyone being given the key if we were not going to be in the property. Since SF were not caring about this, I was eventually advised to call the police if this happened again. We simply made the decision to leave.

When we left, we vacated the property even early, left the house completely clean (we even fixed all the wall marks the previous tenant had left) and waited for them to tell us about our deposit. This had to be chased several times, and then they inisted on charging us for the kitchen board we had reported broken when we moved in. I sent them the evidence that we reported that the moment we entered the house and yet they did not care and wanted to charge us for it.

Don't rent with them, they will break your privacy all over again and scam you as much as they want.

Scott Fraser used to be an excellent company with a skilful and dedicated staff who looked after our properties brilliantly. It has gone COMPLETELY off the boil. They never reply to emails from landlords and never return phone calls. I strongly suggest any landlord avoids them at all cost.

Appalling - it takes 2/3 emails and a phone call to get a reply. Staff are rude and unhelpful - there is zero communication both to tenants and between each other. Please be warned.

I let my property through Scott Fraser whilst i was abroad. I am very glad that the experience has now ended. It has been disappointing and stressful dealing with them. Their communication has been abysmal. Staff have frequently avoided taking responsibility for resolving issues. The tenants seem dissatisfied too. I will never ever use their service again and would advise others to avoid them.

We had (please note past tense) several rental properties with Scott Fraser.for nearly 15 years. The last couple of years the staff turnover has been high, no one cares, since COVID 3 monthly inspections have not been undertaken regularly. Even now there has been a year between inspections. A service we pay for. Issues are not resolved, communication is poor. Even when it’s raised to the managers it’s dire. Glad we have now moved all our properties elsewhere and I’m sure we will be happier landlords and we will have happier tenants as a result

All of the branch staff have been very supportive and I am very pleased with their professionalism and attitude throughout the sale

From the first day we met Simon Liddicot the branch manager regarding our home sale, everything was smooth sailing. We needed to go away on holiday within a few days of commissioning Scottfraser and they were able to complete all the initial formalities on time - this meant weekend and out-of-office hours visits. When Simon was away, working with his colleague, Catherine Dernie was also a joy. One thing we enjoyed most with Scottfraser was the regular detailed information we received, sometimes real time, during the entire process. Scottfraser also linked up with the solicitors on our behalf at various times to ensure early completion. Our thanks to the entire Scottfraser Team for providing such an amazing service - you've surely got our vote!

Boris at Scottfraser Summertown was amazing!! He was very proactive and responded to our questions and requests promptly and clearly. He was friendly, patient, and helpful throughout our whole lettings process, and made us feel at ease in what’s honestly quite a stressful situation (having to find a house on short notice, move in, etc.) Most importantly, He made sure he did his very best to secure an extremely popular property for us, thank you Boris!

We went to the office seeking a house to rent. Mr Bobev received us and fulfilled our needs. He was extremely diligent and professional.

Boris was very helpful and informative about the process of securing the property for us. It has been an arduous journey looking for a flat in an especially competitive month for apartment hunting but it's finally over thanks to him.

Boris was communicative and very helpful throughout the process of securing my new rented accommodation.

We had Ben coplin to help us move from the Cowley Road branch in Oxford. He was and has still been an outstanding employee! We went to chancellors to move and got nothing. When I got him on the phone he was on it! He deserves and promotion or pay rise. 10/10 for helping us move and not letting it get too stressful. Amazing at communicating to us and getting us to where we need to be. Couldn’t recommend anyone or any other company he’s definitely made your company look absolutely amazing.

Poor communication (emails unanswered repeatedly) and misinformation (conflicting and incorrect information provided at different times) have made letting our property through Scott Fraser a real chore. i will never use their service again and will not recommend it to anyone.
i am genuinely surprised by some of the glowing reviews here, except that presumably there are some competent members of their team and they are presumably able to manage some tasks. However, the reviews also reveal a real inconsistency - there are a good amount of one star reviews, representing very disatisfied customers like myself.