Scentley are fantastic, every bit of my shopping experience was great. They went above and beyond to find a perfume I requested and let me know when it was available. Quick despatch and delivery. I’m... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Great at keeping me updated re order and delivery details. Really surprised when the package arrived to find the item in a tiny unbranded bottle. No details at all what it was, no company branding, c... Zobacz więcej
Most excellent website ever! The fragrances are unquestionably real, and delivery is always on time! Can't believe how quickly I developed a liking for its products. I adore fragrances and would do a... Zobacz więcej
Ordered a sample of aftershave I had not tried before, had one small problem in that my house name did not pull through from PayPal, contacted Scentley customer service and received an answer to say t... Zobacz więcej
Informacje dotyczące firmy
- Dostawca kosmetyków i perfum
- również w kategorii:
- Dostawca aromatów spożywczych
- Perfumeria
Napisane przez firmę
Have you considered purchasing a luxury fragrance or possibly a designer fragrance that you could not locate in your high street shop? Which ultimately leaves with you two options. You could avoid the purchase all together and never experience the perfume all together, never knowing you would love it or not. Or make a blind purchase, ambitiously hoping the gamble pays off and the scent is to one’s desire. The worst-case scenario the buyer ends up with a full bottle of a fragrance that the buyer is dissatisfied with at full retail price. We at Scentley understand this and how frustrating this experience can be, so we provide customers with the opportunity to buy small decants of genuine fragrances of the desired perfume. Hereby, offering our customers a wonderful way to test and wear the scent for a couple of days or more, before making an expensive purchase. Perhaps, you find the fragrance displeasing to you, then the loss is significantly less compared to full bottle purchase. If the sample is the right one for you, then amazing you can now acquire a full bottle with absolute confidence! Scentley shares a genuine passionate about fragrances and love the perfume community. We are here to serve and support this community, and to grow love for fragrances! We do this by offering a huge variety of perfume samples both niche and designer. Thus, offering range affordable to luxury high end fragrances to fit whether your budget might be. We sell samples in options between 1ml to 10ml. Our ambition is to become the best and largest supplier of fragrance samples! Our portfolio of perfumes will only increase each week. In the future, every fragrance you could desire will be here!
Dane kontaktowe
2 Oxford Road, RG30 1AF, Reading, Zjednoczone Królestwo
- Support@Scentley.co.uk
- scentley.co.uk
4,4
Doskonała
138 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Nie odpowiedziano na negatywne recenzje
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Top quality and value
Top quality and value, and quick delivery.
Recommend and will use again and again.
8 grudnia 2023
Thank you so much for your help and…
Thank you so much for your help and support to fast track a delivery to me. Would definitely recommend your company. Really appreciated 🙂
1 grudnia 2023
Ordered a sample of aftershave I had…
Ordered a sample of aftershave I had not tried before, had one small problem in that my house name did not pull through from PayPal, contacted Scentley customer service and received an answer to say they would sort it out. Received about 5 days after ordering, item well packaged and a great smell, thank you. Will use again.
23 listopada 2023
Perfume good everything else ok
Slow delivery, sample spray bottles not the best but I did eventually receive it and perfumes seem legit.
17 listopada 2023
Well happy with service
Well happy with service
Quick
Happy with the samples I purchased
Will use again for sure
15 listopada 2023
Opinia niezależna
First time at Scentley
This is my first time ordering from Scentley. I liked the look of their website and they have a wide range of fragrances to choose from.
I am currently waiting still waiting for my package, due to a confusion with the Royal Mail's destination.However, I would buy from them again in the future. Scentley notified me when my package was dispatched and the paying system was easy.
15 listopada 2023
Opinia niezależna
I won’t be using Scentley again…
I won’t be using Scentley again and don’t recommend them. I made an order and received a dispatch notification few days later but with no tracking info. I waited a week until chasing via email for an update and waited 4 days for a response but heard nothing. I only received a response once I had raised a PayPal case and their excuse was that the order was lost in transit and that they would send out another (I see from other reviews this happens regularly). They promised to send the new tracking information that day, but I never received that either. I did however receive my order eventually and the products and packaging were good, but it wasn’t worth the effort or hassle. If you decide to risk it at least use PayPal to protect yourself.
17 października 2023
Opinia niezależna
Thank you for delivering the birthday…
Thank you for delivering the birthday gift to my mom on time!;)
21 października 2023
An absolute disgrace. Stay away from these scammers
I ordered on the 1/10 and on the 5/10. Their dispatch time is ridiculous, the first order was dispatched after 13 days! Not to mention, it happened only after I opened a PayPal dispute for both orders.
To add up, I received the 2nd order and so closed the related dispute, but still haven't received my 1st order at all.
They don't reply to emails at all and on PayPal, they used the tracking number of the 2nd order, to declare that the dispute related to the 1st order should be closed becaused "apparently I received the item".
I did investigate with royal mail and they did ship, but the shipping is lost and Scentley aren't doing anything about it. In fact, they couldn't care less. By law, they must make sure to deliver the order to complete the sale, the buyer isn't responsible for lost shippings, but they don't seem to care.
Absolute scammers. I will probably report to the police if they don't either give me what I ordered or my money back.
UPDATE: I received my shipping yesterday, precisely 25 days after I ordered. Still complete silence from them, not even an apology.
23 października 2023
Opinia niezależna
Wonderful experience
Wonderful experience! 10/10 The Secnt is absolutely beautiful and Delivery was fast would highly recommend!
17 sierpnia 2023
Opinia niezależna
Nice selection of fragrances
Nice selection of fragrances (could do with a few more frag houses though), and had no problems with the delivery
17 sierpnia 2023
Very small bottles
21 sierpnia 2023
Odpowiedź od Scentley
Hi Alyson, You order 1ml sample and you were provided with 1ml sample in a 2.2ml plastic sprayer. So you were given the correct amount of sample and we assume you are unhappy that you ordered a smaller amount than what you imagined you would get? We are sorry for this experience and we hope to be more clear with our customers.
Still NOT received it.
21 sierpnia 2023
Odpowiedź od Scentley
Hi Suzanne. This review was completely unnecessary because we sent you tracking information and on that tracking information it says that "It has been received" by royal mail so the delay is caused by Royal Mail and has nothing to do with us. If anything this should be a review for Royal Mail service instead. If you had sent us an email, we could have explained this to you. Our customers will always receive their samples for us, even if Royal Mail ends up losing your order the first time.
I was very disappointed with the amount…
I was very disappointed with the amount of perfume I got for the price I paid. Please check the size of the amount of perfumes you are getting from this site before you purchase.
10 sierpnia 2023
Odpowiedź od Scentley
Hi Tracey, you were provided with the exact amount that you purchased and price are clearly displaced for the amount that you are getting. We are sorry that this is not what you are expected, even thought it was what you ordered.
Great service
Package came quickly and product was what I was expecting. Would shop again!
17 sierpnia 2023
I was quite surprised by the size of…
I was quite surprised by the size of the tiny file I was sent and it was only a quarter full I knew it was only cheap but you should be more precise about what you will receive so customers know what to expect and decide if it is worth ordering?
17 sierpnia 2023
Odpowiedź od Scentley
Hi Joyce, sorry that you are not happy with our service. You are correct in the fact that we should be more precise about what we are offering. That is why we clearly state on each of our sample fragrance a message at the top saying "PLEASE READ IMPORTANT INFORMATION BEFORE PURCHASE," and then when you read for the information provide at the bottom it says "Note: 1ml samples will be decanted into 2.2ml sprayers." which is why your sample was filled in the way you have stated. I hope this bring some clarity with this situation. We accurately measure the samples to ensure you get the amount you have paid for, always more, never less.
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