The entire process has been top notch. I wish all businesses operated as professionally and addressed questions and concerns as well as Sauna Kits. My expected delivery was 3 months but they alerted... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
My wife and I have been enjoying a LEGACY-MODEL two person sauna for two years. We recently had a problem with the arcfault breaker in our circuit panel that shut off every time we turned the sauna on... Zobacz więcej
I had a great experience purchasing a Finnmark FD-4 Trinity Sauna from SaunaKits. I had a unique configuration and we were purchasing more than 1 unit so I wanted to speak with someone about it. It wa... Zobacz więcej
I have to applaud SaunKits for the superior service. Especially the sales rep, Sam Kubeka. As with many large purchases, I was looking at many companies to purchase the sauna. Sam was always the fi... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
SaunaKits.com (formerly Nordica Sauna) is America's Most Trusted Sauna Store offering thousands of products including indoor and outdoor saunas, infrared saunas and sauna heaters. All from industry leading brands you know and love.
Dane kontaktowe
Stany Zjednoczone
- 1-877-587-5387
- customercare@saunakits.com
- saunakits.com
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 40% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 24 godzin
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Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Very helpful and smooth ordering…
Very helpful and smooth ordering experience. Matthew answered all our questions kindly and thoroughly. We are excited for our new sauna!
Exceeded Expectations
After seeing great reviews online, I reached out to buy a sauna and couldn't be happier. The delivery was ahead of schedule, and the support was world-class. A huge thanks to Ez, who handled all my questions with speed and expertise. She even sent custom photo instructions for a technical adjustment I needed. Great product, even better people. Highly recommended!
Great people to deal with
Great people to deal with, ordered a Finnmark FD-3 and they reached out and asked me questions, I asked them questions. Sauna is 2 months out but that's not on their end. Hopefully it is a good sauna.
Eric and Jessica are amazing
Eric and Jessica are amazing. I feel very good about placing my order with this company. I ultimately chose Nordica because of what I read on their customer service. I had many options to buy this sauna. I am so grateful I chose Nordica!!
Easy shopping.
Krizza was an excellent communicator…
Krizza was an excellent communicator and very thorough!
Our experience was 6/5
Our experience was 6/5. From sales to delivery. Communication at every point was spot on. We received our 3 man Lugano Sauna and put it together with great ease (some pieces are heavier than others but with 2 able people, no problem!). We used it for the first time today (we needed to wait for electrician to install a designated line). We never used a sauna that did not have steam, we purchased the infrared option and really love it! Takes about 15 minutes to reach 145 degrees in our cold garage with outside temp in the high 30s. The Bluetooth speakers are clear and so easy to pair with our phone. So thrilled with our purchase and highly recommend Nordica; their customer service was excellent!!!! Chris was our sales agent- Thank you, Chris!
Great experience very informative phone…
Great experience very informative phone call. Ease of purchase and necessary information
Michael was very knowledgeable and…
Michael was very knowledgeable and helpful in completion of my sauna purchase!
Handled purchase and everything over…
Handled purchase and everything over text and email. All questions answered. Made it easy so far.
Working with everyone was amazing
Working with everyone was amazing. They were knowledgeable about the saunas and were able to guide me to the best sauna that met my needs. I can't wait for the sauna to arrive.
Very well built product
Very well built product. And pretty easy to assemble. I am very happy with my sauna.
Great Company
Every part of my phone contact excellent as every question was answered with true professionalism and gave me the confidence to order without hesitation-thank you !!!
Great team!
The entire team at Nordica are professional and very helpful. They quickly assist to resolve concerns and questions. Krizza was especially helpful!
Nordic’s customer service has been outstanding
Nordic’s customer service has been outstanding. I was using my FSA funds for the sauna and customer service responded quickly and with a very friendly attitude to my many many questions, in both text and email. Special shout out to Karizza, Eric and Matthew.
Everything is incredible
Everything is incredible, easy to assemble and it feels amazing. Quality wood and great design, it gets real hot at 135 which is enough for a sauna like this. Price is right on point for the quality. From ordering with Eric P to shipping and setup and using. Greatest service possible.
18 wheeler or Freight Train, that is the question
Once I figured out my Sauna was traveling by train to PA from CA, the stops made much more sense. The shipper was super helpful, and the driver was outstanding!
The Sauna itself war perfect. One note for those who are purchasing a 3+ person Sauna, the front panel with glass is quite heavy. You are going to need more than a husband and wife to lift it and hold it in place.
Once the unboxed parts were pre-positioned where we wanted it set up, it took 30mins to set it completely up! Lovely!
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