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Salbini Recenzje 

454
Wynik TrustScore: 5 na 5

4,9

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Thanks to all at Salbini and especially Antonio in helping us out with parts that were required for our Irinox blast freezer. The entire process was seemless and quick. This has been our second time a... Zobacz więcej

Oceniono na 5 z 5

After (literally) a couple of years of trying to find a replacement for my quite particular gas cooktop it seemed that purchasing it internationally was my only option. Such transactions are often... Zobacz więcej

Oceniono na 5 z 5

Filippo is the person you definitely can trust with. I ordered Gaggenau appliances with 7 months waiting period, it came to Melbourne on time. Then I knew I made the right decision. 2 days ago my in... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

I’m absolutely thrilled with their fast reply services and amazing customer services. I ordered 4 Bosch appliances packaged very well in thick plywood box. Arrived with tracking by DHL within one week... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Sklep meblowy
  2. Sklep AGD
  3. Wyposażenie łazienek
  4. Sklep z meblami kuchennymi
  5. Sklep z oświetleniem
  6. Dostawca marmuru

Napisane przez firmę

European luxury design products all over the world. Salbini is a trusted name. We are experts in the evolution of aesthetics, design and production in what can be a complex and confusing industry. After 12 years of success of the Fesal company, in 2018 the new Salbini Brand was born. This renaming is the confirmation of the personal identity we are able to convey in all our services, focusing mainly on the export of Made in Italy luxury products. The confidence gained in the market allowed us, in 2020, to carry out an additional rebranding, to underline the continuous growth and above all the selection of the best European luxury brands. We are the same – but more, with a broader range of products. And always with our trademark personal service. At Salbini, we offer a wide variety of services for individuals and industry operators, from one-off purchases to tailoring interiors for large projects. Our online shopping process is simple and intuitive; Our commercial staff is able to satisfy any need through personalized quotations; Shipping and delivery are fast and secure all over the world; Our customer service is active at any time of the day or night, by phone or by online chat.

Salbini Details

Napisane przez firmę


Dane kontaktowe

4,9

Doskonała

Wynik TrustScore: 5 na 5

454 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,9

Wszystkie recenzje

(454)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 9

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Very efficient service

Very efficient service. Kept informed of progress. Really good price compared with local. Thanks very much.

4 marca 2019
Opinia niezależna
Logo Salbini

Odpowiedź od Salbini

Thanks for sharing the review.
We're glad you appreciated the service and the price.

Oceniono na 1 z 5

I bought a cooker Hood which is making…

I bought a cooker Hood which is making loud fan noise, I complain about this and replay I got you have not fitted correctly. It is fitted by a experience technician and he said it is a motor noise. there is no further answer from suppler. I am very disappointed

21 lutego 2019
Opinia niezależna
Logo Salbini

Odpowiedź od Salbini

We have responded you through eBay on November 22nd, when hood was delivered at the beginning of November.

We simply, politely asked you to double check if installation had been properly made, mentioning filters, Chimney etc to be double checked, or, as per our reply, that it could have been just the regular noise of the hood, with no problems.

We are happy to assist and solve the problem, like we usually do.

Please provide to our emaila ddress info@salbini.com a video of the range hood when functioning and making the noise, and we will go ahead from there .

We have 24/7 Live Chat, UK phone number and many staff members ready to help 24/7/365

Cheers for now

Oceniono na 5 z 5

Excellent customer service

Excellent customer service. They were so fast at replying to queries. Really well packaged and the items I received were beautiful

26 stycznia 2019
Opinia niezależna
Logo Salbini

Odpowiedź od Salbini

Thanks for the awesome review, Helen!
We are happy you appreciated our customer service and our packaging.

Oceniono na 5 z 5

Five star service

Five star service, all goods received on time as agreed. I was pleasantly surprised to see all items covered in additional plywood boxes. Definitely I’m going to use this company again.

21 grudnia 2018
Opinia niezależna
Logo Salbini

Odpowiedź od Salbini

We're thrilled you loved your experience.
Thanks you for leaving us a feedback. We work hard and with passion and we’re happy to hear customers are happy.

Oceniono na 5 z 5

excellent service

excellent service, delivery on time, spot on product

18 grudnia 2018
Opinia niezależna
Logo Salbini

Odpowiedź od Salbini

Thank you Tomasz, we're happy you had a good experience with us .

Oceniono na 5 z 5

Great service

Great service, good communication, arrived well before scheduled date. The item was as I expected - in perfect condition, very well packed. I highly recommend this seller.

1 listopada 2018
Opinia niezależna
Logo Salbini

Odpowiedź od Salbini

Isabel thank you for leaving a review.
We're glad to read you had an awesome experience and you appreciated our service.

Oceniono na 5 z 5

Even the smallest order came with a biggest tender loving care (TLC)

I ordered 2 small Gessi items and wow, the care and attention that came with it from Filipo, 2x Antonio (from sales & customer service) was magnificent.

Their logistics was also spot on when coming to shipping as well. I received the order within 2 days of delivery from Italy.

Antonio was apologetic to me about the August holiday season in Italian factories and 1-month delay was also very professional and they tried all means to help with the shipment.

I m really happy with their service and just put in another order for a Gessi component.

I would recommend Fesal to my friends and let them know how good they are.

3 października 2018
Opinia niezależna
Logo Salbini

Odpowiedź od Salbini

Benny, thanks for leaving us this review.
We're thrilled to read you had a good experience with us.

Oceniono na 5 z 5

Best company and best people I ever…

Best company and best people I ever met!! It was very pleasure buying from you.. thanks a lot!

30 września 2018
Opinia niezależna
Logo Salbini

Odpowiedź od Salbini

Thanks Limor for your kind words.
We're so happy to read them.

Oceniono na 5 z 5

We ordered our product online and we cant recommend them more highly

We ordered our product online and we received an immediate response from Filippo. He advised us the approx. delivery times etc and then he and/or Antonio proceeded to maintain regular contact with us every 7/10 days until the product was received from their supplier and ultimately shipped to us in Australia. The level of care and attention was simply the best and we have to say a great experience overall. Should not leave out Francesco who handled the shipping..

25 września 2018
Opinia niezależna
Logo Salbini

Odpowiedź od Salbini

Dear Chris,
our staff is happy to read your kind words.
Thanks for your review. We're grateful you loved the care and attention we put in our job.

Oceniono na 5 z 5

Excellent Service and Communication

Delighted with the service received as well as the product itself.

Unfortunately the first cooker hood was damaged in transit, however, there was no issue with arranging for a replacement to be sent out and for the collection of the damaged goods.

Gold Star Service - highly recommend.

24 września 2018
Opinia niezależna
Logo Salbini

Odpowiedź od Salbini

We are so grateful to hear you had a good experience despite the damaged hood. It's our priority to assist our customers and solve the problems.
Thank you so much for your feedback.

Oceniono na 1 z 5

Wrong blast chiller sent

I ordered a 60cm blast chiller to Switzerland and they sent me a 45cm one. It took a couple of months to send me a replacement (meanwhile I had to store to wrong one). Now TNT are trying to charge me import fees on both of them even though the incorrect one was returned. Filippo Salbini claims it’s not his problem that I am being charged by TNT even though it was his mistake.

21 września 2018
Opinia niezależna
Logo Salbini

Odpowiedź od Salbini

You said TNT was trying to charge you on August 2018 - After 6 months you write me again, I tell yiou that what happens with TNT and the custom of your country is OUT OF MY CONTROL, that is slightly different from, THIS IS NOT MY PROBLEM ?!

Oceniono na 5 z 5

5 Star Service and Product

The website went down when placing our order so it was accidently placed twice. This was sorted out graciously and we were really happy with the quality tapware, the customer service, packaging and delivery. Would definitely recommend.

20 września 2018
Opinia niezależna
Logo Salbini

Odpowiedź od Salbini

Dear Anne, thank you so much for leaving you feedback about your experience.
We're happy you had a good one!

Oceniono na 5 z 5

Unbelievable!

Like most people when it comes to shopping on-line especially with high value items we were initial sceptical. Much to our delight we have been extremely impressed with Fesal.com and the people who run it. Our dealings with Filippo, Maria and Antonio were impressive and seamless, nothing was too much trouble and everything was as promised.
We purchased 2 ovens, a dishwasher, an induction cook-top and microwave everything was perfect.
Their correspondence and prompt response made us feel comfortable with our purchase and we would have no hesitation in recommending them to others.

20 września 2018
Opinia niezależna
Logo Salbini

Odpowiedź od Salbini

Thank you Paul for your awesome review.
We're grateful you had a good experience and you appreciated our service.

Oceniono na 5 z 5

Excellent service loved what I…

Excellent service loved what I purchased online and prompt delivery to New Zealand. We visited them in Italy last month to purchase further goods lovely people.

20 września 2018
Opinia niezależna
Logo Salbini

Odpowiedź od Salbini

Thanks Karine for your kind words. We appreciate your review so much. It was a pleasure.

Oceniono na 5 z 5

Very good process and result

Purchased item accurately described, priced very reasonably including shipping.

Good communication on delivery time expected.

20 września 2018
Opinia niezależna
Logo Salbini

Odpowiedź od Salbini

Thanks for your review, Michael. We really appreciate it.

Oceniono na 5 z 5

Excellent service and beautiful product.

I am located in Sydney, Australia and had no problems at all ordering a gorgeous tap from Fesal. They were quick to respond to my request and replied to all of my questions. The tap arrived very quickly and so well packaged. Excellent service and beautiful product. Thank you.

20 września 2018
Opinia niezależna
Logo Salbini

Odpowiedź od Salbini

Dear Marika, thanks for sharing your review.
We're glad you had a good experience. Do you know Fesal is now Salbini? Visit our new website www.salbini.com

Oceniono na 5 z 5

Despite ordering from New Zealand…

Despite ordering from New Zealand communication was excellent, delivery process was smooth and product was exactly what I needed. Thanks

20 września 2018
Opinia niezależna
Logo Salbini

Odpowiedź od Salbini

Dear Gus, thanks for leaving a feedback.
We're happy you appreciated the communication and delivery process.

Oceniono na 5 z 5

Excellent service

Commandes électroménager Gaggenau livrée parfaitement.
le service client avec Carmela (qui parle un excellent français) est aussi professionnel que sympathique pour régler les conditions de livraison (accès difficile dans mon cas).
un plaisir de traiter avec une société italienne de cette qualité.

7 września 2018
Opinia niezależna
Logo Salbini

Odpowiedź od Salbini

Merci beaucoup pour vos mots.
Je suis heureuse de lire que vous avez apprécié le service et la communication

Oceniono na 5 z 5

Satisfied customer

Fantastic service and products!

7 września 2018
Opinia niezależna
Logo Salbini

Odpowiedź od Salbini

Thanks Bianca for sharing a review with us and the community

We really appreciate it!

Doświadczenie Trustpilot

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