Safe Environment UK Ltd Recenzje 

205
•
Wynik TrustScore: 4 na 5

4,2

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

I had a full asbestos survey done 4 years ago, it was all done on time and was very professional. Unfortunately I lost the report paperwork, and I needed it for commencing building work on my property... Zobacz więcej

Oceniono na 5 z 5

I used Safe Environment for both a survey and asbestos removal and the service was amazing. The office staff were fantastic and no question was ever a problem! Right through to completion of my rem... Zobacz więcej

Oceniono na 1 z 5

Terrible service. Didn’t meet deadlines. When the garage roof was removed left the metal layer for me to dispose of, argued it wasn’t included in the roof removal, only the asbestos but they took the... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Fantastic company from the start to finish. Kept in touch via email and text and telephone when I needed to ask a question. All staff from office to the men that came to collect the asbestos were... Zobacz więcej

Informacje dotyczące firmy

  1. Wykonywanie testów na obecność azbestu

Napisane przez firmę

Revolutionary Online Compliance Software & App, Asbestos Consultancy, Contracting & Employee Empowering


Dane kontaktowe

4,2

Dobra

Wynik TrustScore: 4 na 5

205 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 28% z negatywnych recenzji

Zwykle udzielenie odpowiedzi zajmuje ponad miesiąc

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,2

Wszystkie recenzje

(205)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 21

Napisz recenzję
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Oceniono na 5 z 5

Great communication with office staff

Great communication with office staff. The works were complete to a very high standard. Would highly recommend safe environment.

20 lipca 2023
Opinia niezależna
Logo Safe Environment UK Ltd

Odpowiedź od Safe Environment UK Ltd

Thanks James - always good to hear our clients are satisfied and happy 👍🏼

Oceniono na 1 z 5

Complete cowboys

Complete cowboys. They don’t do the work they have been contracted to do and then expect you to pay for all of the work. When you point this out they threaten to take you to court hoping you will be scared in to paying. Safe yourselves the trouble and avoid them like the plague. One if the jobs was to remove some small panels of asbestos…..they said they couldn’t as they weren’t licensed to do so. They are an asbestos removal company that don’t have the license to remove asbestos!! You couldn’t make it up!!! Avoid avoid avoid. Horrible company and people

I would give negative stars if possible

17 listopada 2022
Opinia niezależna
Logo Safe Environment UK Ltd

Odpowiedź od Safe Environment UK Ltd

It is very disappointing and quite sad to read such inaccurate, shoddy reviews but it seems this is becoming the way of the world unfortunately. Due to the anonymity of this review I can't really confirm whom it is from, I can only assume it is from a client named Nick who contracted us to carry out works in September 2022 as we (and Nick) have recently been contacted by the courts to pay the trial fee.

We completed the contracted works in full however Nick identified further asbestos which we were unable to safely/legally remove at the time of the works due to the nature of the material and the controls required. This did not form part of the contracted works as we (and he) were unaware of it, however Nick was not happy with this despite hours spent explaining the situation and the legalities.

Since then, Nick has refused to pay the bill totalling £1300.00 without justification and we have had to pass the debt onto the courts in order to recover this after attempting to recover ourselves for 12 months.

Sorry Nick, but we do expect to be paid for the works for which we have been contracted and completed - we have staff and overhead to cover.

Oceniono na 5 z 5

Polite and easy to work with

Online quotation system was simple enough to use, a member of the team did contact me as they spotted a potential complication once I had sent in some photos.
From then on it was straight forward little fuss and polite team members.

21 sierpnia 2023
Opinia niezależna
Logo Safe Environment UK Ltd

Odpowiedź od Safe Environment UK Ltd

Excellent, thanks Tom. It's our pleasure to have helped.

Oceniono na 1 z 5

A shower of rubbish

A shower of rubbish! Contacted them to ask for a cost of ceiling removal. Cost accepted and job agreed. I contacted them 40 prior to appointment as I had to cancel. They stated on the phone I must pay full price but might consider half payment when nothing is stated in their terms and conditions properly and explained in an email or phone call. The next day I get a call from one of their incompetent engineers stating that he was on route to attend, baring in mind I had already cancelled 20 hours beforehand. Are they stupid or just fools. Have they never read or heard of the Trade Description Act and the Consumers Rights no service means no pay. I will be reporting them to both of these and taking relevant actions to ensure they get their act together properly if they think they can survive in the business world. Stay away from them and use a professional outfit.

Funny how the reply passes the blame back to me. You were informed 40 hours prior and unfortunately I do not run an inefficient company who do not update contractors and the systems you use thus giving you plenty of time to rearrange other works. At no point was a rescheduling of any appointment ever made and this is again your fault as you wanted to come a day earlier then scheduled and rang me to ask if you could. I stated “no” as we had cancelled the previous day!

Inefficient management and poor communication. Therefore, the blames on you and don’t blame others for your unprofessional attitude and this ridiculous unprofessional reply you sent too.

1 sierpnia 2023
Opinia niezależna
Logo Safe Environment UK Ltd

Odpowiedź od Safe Environment UK Ltd

Robin was organising works for a client of his company and sadly due to his unprofessionalism (as with some of his other very unprofessional reviews full of profanities, left elsewhere) and incompetence this was the second time he had reorganised the works (the first time we had attended at the requested appointment time and been turned away as he was not ready) at the very last minute (hours before). Our terms are very clear and having waived the initial visit cost we did unfortunately have to levy a small charge on this occasion in order to cover the costs of our staff and overheads - we're not a charity unfortunately.

Sorry Robin, but we must accept responsibility for our own shortcomings as I do myself.

Oceniono na 1 z 5

This review would have been 0

This review would have been 0, but you know how it works.
The asbestos survey was booked weeks in advance, with follow up emails and messages from the company to confirm my availability.
On the day, the visit was scheduled for between 1300-1700, with the person not arriving until 1800, with no call forward to arrange if this was convenient.
The person had no plan of action on how he was going to conduct the survey and mentioned he would just have a quick look (£258)?
When the survey at this time was declined, on the basis of no confidence in the persons ability to carry the survey out, his manger threatened me with a last minute cancellation fee.
I think this paints enough of a picture.

9 sierpnia 2023
Opinia niezależna
Logo Safe Environment UK Ltd

Odpowiedź od Safe Environment UK Ltd

David - sorry, we did indeed arrive around 30 minutes outside of our allocated arrival window due to traffic but through the dedication of our teams, they still tried to get the survey completed for you even outside of their official working hours.

Sadly David took great exception to this endeavour which is usually met with gratitude. We have not however threatened or issue any invoice for costs - this is wholly unfair.

Sorry we were late arriving.

Oceniono na 5 z 5

Great Job!!

From first enquiry to the finished job they were very good, polite did what the said they would do.
I was kept up to date with progress and they even managed to fit us in early because we were local which helped pacify the neighbours.
I would thoroughly recommend Safe Environment to anyone they were professional and knowledgeable and at the right price.
Great Job!!

9 sierpnia 2023
Opinia niezależna
Oceniono na 1 z 5

Hopeless if it doesn’t go to plan.

Reading the reviews for this company it seems you get either 5 star service or 1star with nothing in between. We got the 1 star service. Garage roof removal booked weeks in advance with builder arranged to follow on with new roof. On the day they repeatedly kept putting the arrival time back until finally turning up at 8.20p.m. Was 10.00p.m. and dark by the time they left so too late to get builder on standby to board roof overnight which was tricky as garage used as utility room/ workshop. In the daylight the following morning we could see a paving slab had been damaged and a PIR light broken. Getting this company to respond to queries/complaints is impossible. In the end knocked the odd £54.00 off the bill, emailed to say why, and paid the balance. Still no response from them other than another email demanding remaining payment and threatening court action. We are sending the remaining £54.00 as can’t be bothered with any more hassle. To sum up, if it all goes well on the day I am sure you will be satisfied with this company but if it doesn’t you don’t have a hope of getting them to engage with you and you will either have to pay up in the end or get taken to court.

25 lipca 2023
Opinia niezależna
Oceniono na 5 z 5

Brill

Everything was so easy from start to finish. really good job cleaned up after themselves
Very Professional
Thank You

26 czerwca 2023
Opinia niezależna
Oceniono na 5 z 5

Great company!

Really straight forward and easy tovdeal with. Quote was very cheap compared to 3 others and they fitted the work around our requitements. The men who did the work were polite, friendly and very efficient. Cleaned up and took all the asbestos away. A very good experience!

23 maja 2023
Opinia niezależna
Oceniono na 5 z 5

More than happy -total process.

Although the crew were later than expected they kept us informed. When they did arrive they worked well as a team . Both crew members were polite and more than helpful. Excellent service from start to finish. So pleased with the price. I had been quoted double from a different company

18 maja 2023
Opinia niezależna
Oceniono na 5 z 5

Asbestos cement panel removal

We had a loft store room made of asbestos cement panels (18 sq m). On-line enquiry was straightforward and after sending photos was given a quotation and a date arranged to suit. The removal proved to be much messier than expected but they worked without stop or complaint until the job was finished and the site tidied. They also kept to the original quote. Happy to recommend

17 kwietnia 2023
Opinia niezależna
Oceniono na 5 z 5

Garage asbestos roof and door removal

We got our quote a couple of years ago but never went through with what we needed doing. We recently got a new quote which was slightly higher as expected. The guys called me the day before to see if they could arrive first thing, which was great. They managed to job within 30 minutes, gave me the details and send the invoice through promptly. The site was clear with nothing left over. I'd highly advise these on the great price and reliability.

21 kwietnia 2023
Opinia niezależna
Oceniono na 5 z 5

Excellent job!

The job was done efficiently and tidily and in just half a day. James and Brad were personable and polite and they did a great job. Safe environment are excellent communicators and good value for money. I wouldn't hesitate in recommending them!

20 kwietnia 2023
Opinia niezależna
Oceniono na 5 z 5

Great company

Got online quote, great communication kept us informed. Very polite friendly team. Kept ius updated with arrival time . Great price, no one in our area offered this service of asbestos garage roof removal and replacement.

18 kwietnia 2023
Opinia niezależna

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