SAAR CO - Men's Jewellery Recenzje 49

Wynik TrustScore: 4 na 5

4,2

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Brilliant customer service. Extremely high quality goods that I've purchased. I purchased a gold chain and bracelet over 12mths ago and they are both still in great condition. My gold chain never c... Zobacz więcej

Oceniono na 5 z 5

Transacting with SAAR CO couldn't be easier. Their website is easy to navigate, processing the payment is simple, they're true to their word with dispatch and, my delivery was packed nice and carefull... Zobacz więcej

Oceniono na 1 z 5

Dissapointed with the quality of my engraved necklace, one side is shiny, the other side is dull - very cheap looking. Wasnt initially what i beleived i had ordered as and beleive the websi... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

I absolutely love the pieces I’ve ordered from SAAR CO! They arrived in gorgeous packaging and the quality was exactly what I was looking for in men’s wear. I’ve worn my gold chain for almost 4 months... Zobacz więcej

Informacje dotyczące firmy


Dane kontaktowe

4,2

Dobra

Wynik TrustScore: 4 na 5

49 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Odpowiada na 100% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 miesiąca

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Oceniono na 5 z 5

Mateo Ring

I received the Mateo ring as a gift and ever since then it's of my favorite pieces. It reminds me of a special moment, tits pertectly, and | just love the minimalistic and aesthetic look. I get compliments on it all the time, SAAR CO is a 12/10.

7 kwietnia 2026
Opinia niezależna
Oceniono na 5 z 5

Arthur Necklace - from negative to hugely POSITIVE

Updated Review: From Frustration to Genuine Appreciation

I originally left a 2-star review after losing two ‘Arthur’ necklaces in quick succession - one during a calm swim, the other during a light jog. Both times, the pendant detached unexpectedly, which was incredibly disappointing given the necklace’s sentimental value and the brand’s label of durability. I was gutted and felt let down, especially after spending over $250 and receiving no response to my product review on the website.

That said, I want to update this review to reflect what happened next - because it completely changed my perspective.

After I left my review, to my surprise, Saar got in touch. I explained my situation and was blown away by their response. Their customer service has been nothing short of outstanding: empathetic, patient, and genuinely committed to making things right. They acknowledged that the clasps on my pieces may have been weak and, as a gesture of goodwill, replaced the item for me. It’s now being shipped, and I couldn’t be more grateful for how they handled it.

To other customers: If you ever run into an issue, don’t rely solely on the product review section to get in touch. Reach out directly with your order details and a clear explanation - they will listen, and they will help. My initial frustration was real, but so was my mistake in not contacting them properly from the start - this was my fault which over complicated the situation. The team showed me grace and professionalism throughout the entire experience.

I want to be clear: I love the Arthur necklace. The design and engraving are beautiful, I wore it proudly, and plan to wear it again proudly, every day. I was just upset to have lost it twice in such a short time. But Saar’s response reminded me why I believed in the brand in the first place. They truly stand out for how they treat their customers, the beauty of their products and clearly the moral foundations they have behind the scenes.

I will certainly be purchasing more from Saar, especially now knowing what awesome people I am supporting behind this great Aussie business!

Thank you team at Saar, you guys are exceptional!

21 stycznia 2026
Opinia niezależna
Logo SAAR CO - Men's Jewellery

Odpowiedź od SAAR CO - Men's Jewellery

Hi there,

Thank you for taking the time to share such a detailed review. We’re genuinely sorry to hear about your experience and understand how disappointing this must have been, especially given the personal meaning behind the piece.

That said, we want to clarify that we’re unable to locate any emails or support requests from you, and we also can’t identify your order details based on this review alone. If we had been aware of these issues earlier, we would absolutely have worked with you to resolve them.

We stand by our products and our warranty, and this is not the experience we want any customer to have. We would genuinely love the opportunity to make this right by offering a replacement or appropriate solution once we can review your order details.

Please reach out to us directly at contact@saarco.com.au
with your order number so our team can assist you promptly.

We appreciate the kind words about the design and engraving, and we take feedback like this seriously as we continue to improve our products and customer experience.

Kind regards,
Saar, Owner

Oceniono na 5 z 5

Would certainly recommend purchasing…

Would certainly recommend purchasing from this trust-worthy Aussie business! Their customer service is exceptional; I enquired about an exchange, and Lachie remained professional, kind and clear throughout the entire process, making it an incredibly easy process for me. Their jewellery is well worth the hype, too. Very pleasant company, all-round

15 stycznia 2026
Opinia niezależna
Oceniono na 5 z 5

The customer service is brilliant

The customer service is brilliant. Lachie supported me with exchange and made it a great experience.
The quality of the jewellery is great and I’m super happy with it. Highly recommend Saar for a great product and great service.
Thank you !

8 stycznia 2026
Opinia niezależna
Oceniono na 1 z 5

Dissapointed with the quality of my…

Dissapointed with the quality of my engraved necklace, one side is shiny, the other side is dull - very cheap looking.

Wasnt initially what i beleived i had ordered as and beleive the website had a bug ordering a different style to what i wanted.

The product that arrived, is not great quality as you will see from the photo of the tarnished looking engravement.

Whilst waiting for it to arrive i also felt annoyed that a local market stool was selling yhe same stuff, if not better, engraved there and then for under half the cost.

Wont use SAAR again.

19 grudnia 2025
Opinia niezależna
Logo SAAR CO - Men's Jewellery

Odpowiedź od SAAR CO - Men's Jewellery

Hi Mike,

We have reviewed your order, correspondence, and product thoroughly, and your claims are not accurate.

The necklace you received is exactly the item you selected and purchased. This is confirmed by your order confirmation, shipping confirmation, and invoice, all of which clearly list the same product, finish, and engraving style. There was no website error or system bug. In over five years of operation, we have never had an instance where our system substituted a different product without customer selection.

Your initial email did not raise any concerns regarding quality. These comments only appeared after we confirmed that the correct item had been delivered.

The variation in appearance you are describing is a deliberate design feature. Engraving exposes raw metal beneath the surface finish, which can appear matte under certain lighting. This is not tarnishing, nor is it a defect, and it does not impact the longevity or quality of the piece.

Comparisons to market stall products are misplaced. SAAR CO jewellery is produced using premium materials, professional engraving machinery, strict quality control, and is backed by warranty and an Australian based support team. Our pricing reflects this, not just the act of engraving.

You are entitled to leave a review. However, we will not accept statements that incorrectly suggest a system error, misrepresentation, or inferior materials when none occurred.

We stand by our product, our processes, and what was delivered. We wish you all the best.

Saar,
Owner

Oceniono na 5 z 5

5 out of 5 Stars

5 out of 5 Stars, for Quality, Design, No Tarnish, Fast shipping, with Tracking and Fantastic Customer Service. I have ordered 4 separate pieces, with personal Engravings, as treasured and timeless gifts for loved ones and for myself. The packaging is Luxurious, in of itself. The SAAR CO 1 year warranty eases any uncertainty, however all their pieces are so reasonably priced! I have myself had an amazing experience with the SAAR CO team, an accident occurred with my treasured Emily necklace, in good faith they offered to replace my tag with the original engraving And fix it all up for me, they were also happy and able to engrave me two more tags at a small cost, for each of my children.
I Love It! And I’m Never taking it off :) Thank you SAAR CO can’t wait to choose my next piece

11 listopada 2025
Opinia niezależna
Oceniono na 5 z 5

SAAR CO is absolutely brilliant

SAAR CO is absolutely brilliant. I had a few questions and they answered quickly. They dispatched the order and it arrived just as they said it would.
Great quality, customer service and price!

26 września 2025
Opinia niezależna
Oceniono na 5 z 5

Most Helpful Store

SAAR and Co were so helpful! I am having issues with the shipping company and not receiving my parcel. But SAAR & Co, specifically Lachie was quick to respond and help with the investigation. I could not have appreciated it more.

10 września 2025
Opinia niezależna
Oceniono na 1 z 5

Bought a lifetime insurance

Bought a lifetime insurance. Do not buy if you live international as they will not honor their refund policy.

9 sierpnia 2024
Opinia niezależna
Logo SAAR CO - Men's Jewellery

Odpowiedź od SAAR CO - Men's Jewellery

Hi Simen,

We’re sorry to hear about your experience. Our team actually replied to both of your emails requesting images of the broken bracelet so we could guide you through the warranty process, but we haven’t received a response since.

Please check your inbox or spam folder and reply with the requested photos so we can sort this out for you right away. We’re always happy to help and make sure you’re taken care of.

Best,
The SAAR CO Team

Oceniono na 4 z 5

Very happy with my purchases

Very happy with my purchases , bought a few times on different occasions , only issue i had was the clasp from the chain broke more than once .. otherwise the quality is really good and didn’t tarnish … so overall very happy …

15 marca 2025
Opinia niezależna
Oceniono na 5 z 5

I have purchased 2 gifts in the past…

I have purchased 2 gifts in the past few months. Each time, I had very quick service and my daughter and my husband have both loved their gifts.
The items are of great quality and I will certainly be back to purchase the next gift.

14 czerwca 2025
Opinia niezależna
Oceniono na 5 z 5

I have brought 2 items, lovely quality and design.

I have brought 2 items. A necklace and a Bracelet.
Both items are beautiful quality, that have aged nicely.
The necklace still looks brand new after 18 months.
The bracelet has some minor wear and tear, which is expected. My hubby never takes it off and he is rough.
When I brought the bracelet less than 12 months ago, it was lost in transit, SAAR happily sent out another one very quickly.

29 lipca 2024
Opinia niezależna
Oceniono na 5 z 5

Brilliant customer service.

Brilliant customer service.
Extremely high quality goods that I've purchased.
I purchased a gold chain and bracelet over 12mths ago and they are both still in great condition. My gold chain never comes off, no green colour or tarnishing.
I'll definitely be buying again.

18 czerwca 2025
Opinia niezależna
Oceniono na 5 z 5

Honestly the quality is amazing

Honestly the quality is amazing! I ordered it on Wednesday and received my engraved necklace by Friday. Customer service was amazing helping to dispatch my order quickly. Thanks heaps

4 czerwca 2025
Opinia niezależna
Logo SAAR CO - Men's Jewellery

Odpowiedź od SAAR CO - Men's Jewellery

Thank you Amir!

Oceniono na 1 z 5

Low quality for a high price

Low quality for a high price!
Necklace was light weight poor quality like you’d expect for a $8 necklace from aliexpress. It also makes me itchy! When I contacted them to request a refund they wanted me to post it pack at a premium postage at my own expense! This isn’t a change of mind this is a product is a scam for the price charged!!! Why should I be out of pocket when you sent a lie. Absolutely appalling! You need to quality control your items before you send. Clearly drop ship or import cheap items pretending to be good quality! Don’t fall for it! It was light weight and poor quality as many of the 1 star reviews stated! Wish I checked those first.

Don’t fall for their reply below either! If an item is poor quality you are not liable for return. Basically calling me a liar when I’m stating the item I received was not the quality described. This was an extremely poor response. As is the one below calling me a liar. You will notice they have stated reviews on their own website where they can filter what’s shown…. If you check trustpilot reviews there are others who have had my experience and discuss poor quality, so I will defend myself when I’m being accused of lying! I am an advocate for small business and good quality Australian made and this was not it.

6 czerwca 2025
Opinia niezależna
Logo SAAR CO - Men's Jewellery

Odpowiedź od SAAR CO - Men's Jewellery

(Edit) 11th of June, 2025- we reached out directly to the customer and solved the issue🙂

Hi Betty,

We’re genuinely sorry to hear you’re unhappy with your order, but we must correct several false claims in your review.

Firstly, our products are not drop-shipped. Every item is shipped directly from our HQ in Melbourne, where we quality-check all orders before dispatch. We do not use third-party suppliers or overseas fulfillment services. The necklace you received is exactly as described on our website, made with the materials stated, and is the same item loved by thousands of other customers.

We currently have over 3,000 verified 5-star reviews on our website platform (Loox) and pride ourselves on both product quality and customer service. While we understand not every piece may be to everyone’s taste, that does not make the product a “scam.” It is not faulty- it simply didn’t meet your personal expectations, which is a change of mind.

When you contacted us, we offered a return for refund in accordance with our policy. As with most online retailers, return postage is the responsibility of the customer unless the product is defective. You were provided with all the necessary return instructions and chose not to proceed.

Your comment that this business is “pretending to be good quality” is not only misleading, but also unfairly damaging to a small business that works hard to offer premium designs, fast shipping, and personalised service.

We welcome honest feedback, but not false accusations. We’re here if you’d like to move forward with the return process, but we will also defend our brand and the team behind it when faced with inaccurate and harmful claims.

Sincerely,
Saar, Owner

Oceniono na 5 z 5

I recently bought a bracelet and ring…

I recently bought a bracelet and ring from SAAR CO and couldn’t be happier. The quality is amazing—solid, stylish, and feels premium. Shipping was fast and the packaging felt really thoughtful. Love the clean, masculine designs. Definitely coming back for more.

22 maja 2025
Opinia niezależna

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