I love this lamp. From order to delivery was excellent. Ruma kept me updated at each stage until delivery. The lamp is simple but stylish and looks every bit as good as it does on their site. So pleas... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Ordered a large lampshade which unfortunately arrived damaged. The lampshade itself is great quality though is unfortunately too small for the standard lamp. Ross from Customer service was quick to... Zobacz więcej
Reakcja na opinię
I ordered two lampshades from Ruma which arrived safely packaged and on time . The shades are beautiful but unfortunately the internal connections are faulty . Joe from Ruma sent me replacement parts... Zobacz więcej
Reakcja na opinię
The shades were just what I'd been looking for. When they arrived the glass moulding was slightly out on one shade. Customer Services arranged for a replacement to be delivered the very next day. Coul... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
- Dekoracje i architektura wnętrz
- Sklep meblowy
- Sklep z wyposażeniem domowym
- Sklep z oświetleniem
- Sklep z meblami do salonu
- Sklep z meblami zewnętrznymi
Informacje o Ruma
Napisane przez firmę
About Ruma
Rūma.
1. to make into a room.
2. room, chamber, space.
1. to make into a room.
2. room, chamber, space.
Four little letters that describe the culmination of experience, style and passion to bring together and mould something pretty special. The clever creators of Rūma have a wealth of experience in the homeware industry and we've now developed a company that embraces all the good stuff with a great team on board. We are proud to be friendly and genuine in what we do, and offer beautifully designed products and insider expertise on how to style your space. Whether it's one carefully considered piece that makes all the difference to your surroundings, or a whole new makeover, we are here to guide you to make your perfect Rūma.
Dane kontaktowe
Zjednoczone Królestwo
- 0330 433 9899
- customersupport@ruma.co.uk
- ruma.co.uk
4,7
Doskonała
811 recenzji
Odpowiada na 90% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 48 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Mulberry Palma lamp
I love this lamp. From order to delivery was excellent. Ruma kept me updated at each stage until delivery. The lamp is simple but stylish and looks every bit as good as it does on their site. So pleased I'm going to order another one in a different colour.
30 marca 2026
Odpowiedź od Ruma
Thank you for taking the time to leave us this wonderful review. We look forward to seeing you again soon.
Bell lamp shades arrived swiftly and…
Bell lamp shades arrived swiftly and were good quality. Also, I hadn’t found what I had been looking for elsewhere.
24 marca 2026
Odpowiedź od Ruma
We are delighted to read this - thank you for your five-star rating!
Odpowiedź od Ruma
We're so pleased to hear that you're happy with your order - thank you for the lovely review!
Seamlessly perfect from order through…
Seamlessly perfect from order through to delivery. Top quality products as well.
Thank you Ruma
24 marca 2026
Odpowiedź od Ruma
Thank you so much for your lovely review!
Beautiful shades & value for money
Beautiful shades at an affordable price. Excellent quality and swiftly despatched.
20 marca 2026
Odpowiedź od Ruma
Thank you so much for your lovely comments and five-star rating - we really appreciate you taking the time out to leave such fantastic feedback.
excellent quality and personal customer service
Ordered a large lampshade which unfortunately arrived damaged. The lampshade itself is great quality though is unfortunately too small for the standard lamp. Ross from Customer service was quick to respond and persevered while we found a way to get my photos through to him, at which point the refund was immediately processed - thank you Ross. It's always a leap of faith to buy products like this online, but I would confidently buy from Ruma again.
1 kwietnia 2026
Opinia niezależna
Odpowiedź od Ruma
We're so sorry to hear that your item arrived with you broken after being damaged while in transit, however, we are pleased to hear that our Customer Support Team acted quickly to resolve this for you - thank you.
Odpowiedź od Ruma
Thank you for taking the time to leave us this review. We really appreciate it. We hope to see you again soon here at Ruma.
Excellent company…
Have used this company before for as they stock a particular range of shades that I like. They are always delivered quickly and well packed.
13 marca 2026
Odpowiedź od Ruma
Thank you for leaving this lovely review. We really appreciate it.
We look forward to seeing you again soon 😊
Beautiful Lamp shades
I ordered two lampshades from Ruma which arrived safely packaged and on time . The shades are beautiful but unfortunately the internal connections are faulty . Joe from Ruma sent me replacement parts immediately but sadly this did not resolve the matter and I have been informed by him, (both by email and telephone) , that new shades will be arriving soon and Ruma do not require me to send the originals back. I have never dealt with such a professional company or customer service department and would definitely buy from Ruma again .
10 marca 2026
Odpowiedź od Ruma
Thank you for taking the time to leave us a review we truly appreciate it.
Although there were some complications with your order, we’re pleased that we were able to resolve everything for you.
We look forward to welcoming you back again soon.
Beautiful mirror,my second purchase…
Beautiful mirror,my second purchase from this company looks lovely in my dining room
5 marca 2026
Odpowiedź od Ruma
Thank you for taking the time to leave us this review, and thank you for coming back to us.
We hope to see you again soon.
Very helpful and efficient customer…
Very helpful and efficient customer service who dealt with a delivery problem. Product was well made and exactly as described.
3 marca 2026
Odpowiedź od Ruma
Thank you for taking the time to leave us this review. We really appreciate it. I'm glad we managed to sort everything out for you, and we hope to see you again soon.
Great quality great selection excellent…
Great quality great selection excellent delivery service
4 marca 2026
Odpowiedź od Ruma
Thank you for your kind words & great rating! Hope to see you again soon!
Lovely home accessories
Some lovely, different home accessories and furniture. All came on time and great quality. I would definitely order again
3 marca 2026
Odpowiedź od Ruma
Thank you for taking the time to write us a review we really appreciate it!
We hope to see you again soon.
Love the product but did have to wait…
Love the product but did have to wait two months before the product was ready for delivery. The finish on the drawers is lovely but at moment the drawers are a little stiff. All I all I am happy with RŪMA
23 lutego 2026
Odpowiedź od Ruma
Thank you for taking the time to leave us this review. We really appreciate it.
If you would like to contact our customer support team to discuss your order and the drawers, we will be more than happy to assist you further.
Quick delivery and a beautiful lamp
Quick delivery and a beautiful lamp, so pleased with the whole process
19 lutego 2026
Odpowiedź od Ruma
thank you for your wonderful review. We really appreciate it!
We hope to see you again soon here at Ruma.
Odpowiedź od Ruma
Thank you for taking the time to leave us this review, we really appreciate it!.
We hope to see you again soon here at Ruma.
Ordered lampshades
Ordered lampshades. Not clear on site where dimensions were including height. On most sites it’s under - dimensions or specifications
I sent my order back and told refund would be within 5-7 days. It didn’t appear. I had to email to chase the refund that seemingly had been forgotten. It was however processed quickly after this final
Contact.
12 lutego 2026
Odpowiedź od Ruma
Thank you for your review, however we're so sorry to hear that you are disappointed with your experience with Ruma. Having looked into this we can see that the dimensions are listed under Technical Information on the website. In terms of receiving you refund, we can see that this was processed on our side 5 working days after the goods were collected from you.
One of the set of drawers has no…
One of the set of drawers has no imperfections. The other set has several problems but I have only just seen them. As delivery was a few weeks ago it’s too late to return.
13 lutego 2026
Odpowiedź od Ruma
We're so sorry to hear that your item arrived with you with some issues and imperfections while in transit and would love to be able to put this right for you. if you could please contact our customersupport@ruma.co.uk inbox one of our team will be able to help you further with this.
Odpowiedź od Ruma
Thank you for your five star rating and lovely feedback - we really appreciate it!
Excellent customer service..Enquiry…
Excellent customer service..Enquiry over matching base product to lampshade very quick.Order & delivery first class.
12 lutego 2026
Odpowiedź od Ruma
Thank you so much for taking the time to leave us a review, we truly appreciate it. We look forward to welcoming you back to Ruma again soon
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