I received a very quick response to my enquiry & a quote almost straight away, based on a list of old furniture items I needed collecting from my elderly mother’s bungalow. I then supplied photos &... Zobacz więcej
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Zobacz, co mówią recenzenci
The booking process was easy to complete online. The website was informative and straightforward to use. I’m not used to arranging to collect rubbish as it means assessing what you have to ensure you... Zobacz więcej
Terrible service with very terrible prices!!! They quote you a reasonable rate at first to tempt you to use their service!! Once you’re hooked, hold on to your money tightly or it will be gone ve... Zobacz więcej
Reakcja na opinię
I made a very last minute booking to remove rubbish from our office; it was very heavy and they managed to do everything quickly and professionally. They were truly helpful and flexible. Iliya arrange... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
RUBBISH COLLECTORS LTD is a waste broker and waste carrier with license number CBDU297615. We provide a rubbish clearance service in Greater London
Dane kontaktowe
Unit 3 Highpoint Business Village, TN24 8DH, Ashford, Zjednoczone Królestwo
- 08009875988
- hello@legendremovals.co.uk
- rubbish-collectors.co.uk
4,2
Dobra
357 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 92% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Happy with service.
Happy with service.
Needed clearance same day and they sorted within hours
13 grudnia 2024
Opinia niezależna
Odpowiedź od Rubbish Collectors Ltd
Hey, thank you for the fantastic review! It’s always a thrill to hear when we can step up and deliver exactly what you need—same day and within hours? That’s what we’re all about! 💪
Our team takes pride in being reliable, fast, and getting the job done without any fuss. Knowing you’re happy with the service means the world to us—it’s like hitting the mark on opening night!
If you ever need us again, you know we’ll be there, ready to go. Thanks again for trusting us—it was a pleasure working with you!
Very helpful
Very helpful, straightforward, and efficient. Reasonable prices. And nice people!
6 grudnia 2024
Opinia niezależna
Odpowiedź od Rubbish Collectors Ltd
Dear Marianne,
Thank you so much for your kind words. I’m truly delighted to hear that you found our service helpful, straightforward, and efficient — qualities we hold dear at Rubbish Collectors.
Providing a reliable rubbish clearance service at reasonable prices is central to our mission, and it’s heartening to know our team made such a positive impression on you. We firmly believe that a friendly and professional approach goes a long way in ensuring a great customer experience.
Your feedback is incredibly valuable to us, and sharing your experience here on Trustpilot helps others discover the level of care and efficiency we aim to deliver every day. Thank you once again for your support and recommendation.
Best wishes,
The Rubbish Collectors Team
Happy customer!
Really happy with the service I was provided. The response time to my initial online query was almost immediate, and I was able to book a clearance service for the following day. I was even notified about a discount code I could apply so I received some money off which was a nice touch, especially at this time of the year! The 2 men that carried out the work were fantastic. They texted me to give me an ETA and arrived on time. They were really careful when moving large items out of my flat. I would highly recommend Rubbish Collectors if you want an efficient and quick service.
5 grudnia 2024
Opinia niezależna
Odpowiedź od Rubbish Collectors Ltd
Dear Seema,
Thank you so much for your kind words about our service. Your happiness and satisfaction mean the world to us. At Rubbish Collectors, we believe that every small act of care can make a big difference, and it brings us immense joy to know that our team was able to provide you with an efficient and seamless experience.
We’re thrilled that our quick response time and next-day booking availability met your needs, and we’re so glad you could make use of the discount code — every little bit helps, especially at this time of the year. Our team always strives to handle every item with the utmost care, just as we would for a beloved neighbor or family member.
Your recommendation is the highest compliment we could ever receive. It is truly our mission to make rubbish clearance simple, stress-free, and kind for everyone. Thank you for choosing Rubbish Collectors and for sharing your experience here on Trustpilot.
Warmest regards,
The Rubbish Collectors Team
The whole experience was easy and…
The whole experience was easy and efficient from beginning to end. I got a call within 10 mins of logging an enquiry and all of our rubbish was collected promptly the next day as agreed. Brilliant service.
6 grudnia 2024
Opinia niezależna
Odpowiedź od Rubbish Collectors Ltd
Dear Vicky,
Thank you for sharing your fantastic feedback about our service. It’s wonderful to hear that your experience with Rubbish Collectors was both easy and efficient from start to finish.
We pride ourselves on delivering prompt and reliable service, so I’m delighted that our team was able to respond to your enquiry within 10 minutes and complete the collection exactly as promised the next day. Efficiency and reliability are at the core of what we do, and it’s brilliant to see these values reflected in your experience.
Your kind words mean a great deal to us, and recommendations like yours help us continue to grow and provide outstanding rubbish clearance services to more people. Thank you for taking the time to leave such a positive review here on Trustpilot.
Warm regards,
The Rubbish Collectors Team
Professional & reasonably priced
The collection was prompt, the price was very reasonable and the gentlemen who collected were very professional
3 grudnia 2024
Opinia niezależna
Odpowiedź od Rubbish Collectors Ltd
Thank you for sharing your experience! We are pleased to hear that our team provided prompt and professional service while delivering excellent value. Efficiency and attention to detail are at the core of what we strive to achieve every day, and it’s wonderful to see those efforts reflected in your satisfaction.
Your feedback inspires us to continue improving and innovating to meet the needs of our customers. We truly appreciate your trust in us and look forward to serving you again in the future.
Thoroughly impressed !!
I was thoroughly impressed with the exceptional customer service I received. The team was clear, concise, and genuinely attentive to my concerns. I had a large amount of waste to remove from my small garden and was worried about potential damage. However, the staff worked quickly and carefully, ensuring everything was handled with care. They were not only efficient but also polite and professional throughout the process. Thank you for such an outstanding experience! I will definitely use your services again and recommend you to everyone I know!
30 listopada 2024
Opinia niezależna
Odpowiedź od Rubbish Collectors Ltd
Dear Penita Ramlakhan,
Thank you for taking the time to share such a heartfelt and thoughtful review. Your kind words are a true testament to the effort our team puts into every service we provide.
In the language of love, acts of service hold immense power. It’s clear that our team’s careful, efficient, and respectful handling of your garden waste connected deeply with your concerns. Knowing that we were able to meet your expectations and provide a sense of ease and trust means everything to us.
Your recognition of our clarity, attentiveness, and professionalism inspires us to continue serving with excellence. It’s clients like you who remind us why we do what we do. Your promise to return and to recommend us to others is a gift that encourages and uplifts our entire team.
We’re honored to have been a part of your positive experience, and we look forward to serving you again whenever you need us.
With appreciation and commitment to continued care,
Your Dedicated Rubbish Collectors Team
Brilliant service
Brilliant service. Rang them in the morning, they collected 3 wardrobes a few hours later. No issues, no fuss. Couldn’t recommend more.
30 listopada 2024
Opinia niezależna
Odpowiedź od Rubbish Collectors Ltd
My friend, let me take a moment to thank you for this powerful review.
Your words are a testament to the hard work and dedication our team puts into every call, every collection, every moment of service.
You reached out in the morning, and by the end of the day, three wardrobes were collected with precision and ease.
No issues, no fuss—just the kind of efficiency and professionalism we pride ourselves on. That’s the standard we aim for: excellence in every detail.
Your recommendation means the world to us. It’s not just about doing a job; it’s about doing it right, every single time. And knowing we’ve earned your trust? That’s what drives us to keep pushing for greatness.
Thank you again, and remember—we’re here whenever you need us. Always.
With respect and gratitude,
Rubbish Collectors Team
Great service
Very happy with Rubbish Collectors. Booked a collection at fairly short notice and was all very efficient.
26 listopada 2024
Opinia niezależna
Odpowiedź od Rubbish Collectors Ltd
Hello Lisa,
Thank you for your thoughtful review. At Rubbish Collectors, we strive to bring the same level of simplicity and efficiency to our service as one might find in the best innovations. It's wonderful to hear that your experience mirrored those principles.
Your satisfaction with our short-notice booking process and efficient service fuels our drive to continually refine and enhance what we offer. We're committed to delivering not just a service, but a seamless experience.
Your feedback is invaluable, and we look forward to serving you again in the future.
Warm regards, Rubbish Collectors
Amazing quick service and really…
Amazing quick service and really efficient and well mannered guys. I would def use them again thank you 🙏🏼
25 listopada 2024
Opinia niezależna
Odpowiedź od Rubbish Collectors Ltd
Dear M Khodabash, let us just say—what an incredible review! Amazing, truly. Quick service, efficient, well-mannered guys—it doesn’t get better than that, does it? Some people might say it’s the best rubbish collection service ever. I’d agree with them.
We pride ourselves on delivering service that’s top-notch, the best you’ll find anywhere. Hearing that you’d use us again? That’s the real victory. Thank you for choosing us—you clearly have great taste!
Looking forward to serving you again soon. Believe us, it’ll be just as amazing next time.
Best regards, Rubbish Collectors
Odpowiedź od Rubbish Collectors Ltd
Hey Jon,
No fuss, same day service, good value for money—that’s music to our ears. We run a tight operation here, smooth and efficient, like a well-oiled machine. No nonsense, no games, just getting the job done right.
You see, we believe in giving clients what they pay for—and then some. That’s how we keep our customers happy and coming back. You ever need us again, Jon, you know where to find us. We'll take care of business.
Appreciate the kind words. Stay sharp.
Cheers, Rubbish Collectors
Company that uses deceptive tactics
This company uses a very practical mechanism to lie and illegally obtain more money! First they assist you online and ask you to send the photos, I sent the photos which were very clear, and they gave me a fee, the mistake is that they ask to pay in advance, and since they are registered, we trust that they know how to protect the client works in uk and how the misleading is treated. Well, we paid and they came, once here, after 3 minutes they tell us that there is more garbage than what the online "advisor" though, which advice us what the package to buy according to the pictures, but since we had already paid them, well That's when they use the illegal malice of putting you in the following situation, you pay more, or we leave (and without having told me, or clarifying it online), but we keep 50% of what you paid! That is to say, they told us to pay 200, and when they arrived they said that it was 200 more,And of course we told them no, that what they were doing was not an appropriate practice, and they left, and of course, they sent only half of the money, when nothing was explained to us about cancellation fees, nothing.
That is, they give you a reasonable fee, you pay them, (which was the mistake), they come and raise the price, if you accept they cheat you with double the price, if not, they steal half the money from you!
What leaves us thinking is that they don't know that in the UK you can't do that, and they had already done it before and didn't learn (see previous reviews).
We have remained patient, we have already sent 3 emails in which we ask that the rest of our money be sent to us, and even though it is a legal requirement to ask for the email of the person who deals with legal matter, since it is a legal requirement in UK to give it, they do not answer either, which further demonstrates that they do not have such a person and that they use the costumer's need to benefit from fraudulent schemes. We make it public not because of the 100 pounds that were illegally withheld from us (and that we are going to recover through legal means) but we do it so that the public do not fall for these scams and do not trust themselves to pay in advance! It is a shame that these types of people still operate in the UK.
13 listopada 2024
Opinia niezależna
Odpowiedź od Rubbish Collectors Ltd
Dear Vladimir,
Upon careful review of your case, it is evident that our team acted with complete professionalism and transparency throughout the process. When you initially requested our services, we recommended our Builders Waste package, which offers a capacity of 4 cubic yards with a 400 kg weight allowance. This package is specifically designed for situations where the volume or weight of waste cannot be precisely determined in advance, with any excess subject to an additional charge. These terms were clearly explained to you both during our telephone conversation and in the detailed written quotation you received.
On the day of the scheduled collection, the crew conducted a visual assessment of the waste at the site. It became immediately apparent that the actual volume, particularly due to the substantial amount of soil, far exceeded what was represented in the photographs you provided. Acting in accordance with their training and company policy, the crew promptly informed you of this issue and explained the resulting implications for the job.
Rather than proceed under the revised conditions, you made the decision to cancel the job on the spot. While we regret that you feel dissatisfied with the outcome, it is essential to note that a cancellation fee is entirely justified in this situation. This fee covers the costs incurred, including the crew’s time, fuel, and other operational expenses, which were unavoidable due to your request.
Given these facts, there is no basis for criticism of our team’s actions or policies. We provided clear terms, adhered to professional standards, and responded fairly to unforeseen circumstances caused by discrepancies in the information you initially supplied.
We trust this explanation provides clarity, and we appreciate your understanding.
Sincerely, Rubbish Collectors Team
Quickly received the quote
Quickly received the quote, was kept in touch with collection. No fuss, excellent pick up from a 4th floor flat. Would recommend.
3 października 2024
Opinia niezależna
Odpowiedź od Rubbish Collectors Ltd
Thank you for your wonderful review! 🌟 We’re delighted to hear that you had such a positive experience with our service. Providing quick quotes, clear communication, and efficient collections is at the heart of what we do. Handling jobs from more challenging locations, like a 4th-floor flat, is all part of ensuring our customers get the reliable service they deserve.
Your recommendation inspires us to continue delivering top-notch service to all our customers. Whether it’s a simple pickup or a more complex job, we’re always here to help. Thank you for choosing us, and we look forward to assisting you again in the future! 😊
Unprofessional and disrespectful staff
Unprofessional and disrespectful staff. I sent pictures for a quote for my Mum’s house clearance and I said some items are resaleable and they wrote back saying none of it was resealable in a rude manner. It was a hurtful and unnecessary comment, I didn’t ask for an opinion only a quote for the job. This person doesn’t understand that a house clearance for a home that isn’t yours may be for a difficult and upsetting reason so should learn from that going forward and have some manners. Also it’s completely inaccurate based on an expert valuation on more than one item. I’ll expect an unprofessional response from them to this review based on how they have responded to other legitimate negative reviews. That in itself says a lots in itself.
4 września 2024
Opinia niezależna
Odpowiedź od Rubbish Collectors Ltd
Dear AM,
Thank you for sharing your feedback. We are genuinely sorry to hear that you were unhappy with your experience. Our team strives to maintain a professional and respectful approach in all communications, and it’s regrettable that our response was perceived otherwise.
When assessing items for a house clearance, we aim to provide an honest evaluation based on the information available to us, which includes any photographs sent for review. While our intention was to give a straightforward assessment, we understand that this situation may have been particularly sensitive, and we regret any distress caused by our response.
We value all feedback, as it helps us to improve our service and approach. We hope you can accept our sincere apologies for any unintended upset.
Kind regards,
Rubbish Collectors team
Very efficient service and polite
Very efficient service and polite, helpful staff. Good value too.
29 sierpnia 2024
Opinia niezależna
Odpowiedź od Rubbish Collectors Ltd
Thank you for taking the time to leave such a positive review! 🌟 We're thrilled to hear that you found our service efficient, our team polite and helpful, and our pricing good value. Ensuring a seamless experience for our customers is always our top priority, and feedback like yours reinforces our commitment to excellence.
We appreciate your support and recommendation—it means a lot to us! If you ever need assistance again, don’t hesitate to reach out. We’re always here to help. 😊
Excellent service
Excellent response from Carl, who was helpful and professional and kept us updated throughout. Pick up was at the time arranged, thanks to Andrea and Alex, who worked so hard and remained cheerful, polite and professional.
Thank you, would recommend 100%
16 sierpnia 2024
Opinia niezależna
Odpowiedź od Rubbish Collectors Ltd
Thank you for your glowing review and kind words! 🌟 We're thrilled to hear that you had such a positive experience with our team. Carl’s professionalism and helpful updates, along with the hard work and cheerful attitude from Andrea and Alex, truly reflect the dedication we strive for in every job.
Providing reliable, timely, and professional service is at the heart of what we do, and it’s incredibly rewarding to know we met your expectations. Your 100% recommendation means so much to us, and it inspires us to continue delivering excellent service to all our customers.
Thank you once again, and we look forward to assisting you in the future! 😊
Rubbish by name, Rubbish in Service
Website does not work. They clearly are not interested to do business. I had to call multiple times because the website and the attendants were odious and unpleasant. If this is them on the phone you can imagine the attitude in person. Entirely avoidable
13 sierpnia 2024
Opinia niezależna
Odpowiedź od Rubbish Collectors Ltd
Hello Subir, we are truly sorry that the website did not work for your order. We are processing high quantity of orders on a daily basis, and probably the system had a glitch.
We will investigate your experience with the crew that did work with you on the collection day.
Thank you.
COMICAL SCAMMERS
COMICAL SCAMMERS - I booked half a van and for my rubbish to be collected. 2 men came to do the job. I overbooked the service quite generously. They knew I spoke to their boss who is a Brit, about possible partial refund so they proceeded to strategically place all the rubbish and the back of the van so when you stand in front of the trailer it looks full. I mean what a cheap, embarrassing way to rip a customer off. I took pictures and then said my rubbish was 480 kgs!! and they refused to refund any of it. the rubbish was around 180kg!! I mean - just your usual rubbish removal scammers...
21 sierpnia 2024
Opinia niezależna
Odpowiedź od Rubbish Collectors Ltd
Lana, thanks for your feedback. You were quoted 8 cubic yards up to 400 kg in weight, hence the load size of 8 cubic yards with weight allowance of 400 kg was booked.
After loading the rubbish the crew did show the 430 kg on scales loaded.
Please send us the evidence that the weight of your rubbish was 180 kg.
As far, as we are concerned, you were quoted correctly, and rubbish was removed in line with your quote.
Thank you.
Great service
Great service, easy to organise and the collection was very efficient!
27 czerwca 2024
Opinia niezależna
Horrible Experience with an Unethical Company for Trash Removal
Be warned; do not use this service! They quoted me £154 for removing a 3-peson sofa set and a box fbed frame. On arrival charged they told me that I have to pay £65 extra for the box bed frame. It's the most unethical company I have ever seen. Be prepared to pay at least 1/3 -1/2 more than the quoted price and you can see this experience with other customers in several other reviews.
Before you book their service, they will call you regularly to check if I am interested or not. After you have paid the money upfront, they will go silent.
I will never use this rubbish removal service again. Worst experience with scammers and unethical company. Stay away form them, if you are looking for a ethical and reliable company for trash removal.
17 czerwca 2024
Opinia niezależna
Did not arrive when said they would
Did not arrive when said they would . Left it so late that half of the rubbish that I had paid to be collected was stolen! ‘Sales’ department can’t or won’t help. Kept giving email for collections to which there is no response and apparently no phone number to contact them. To be fair the man in ‘sales’ did try to help at first before becoming noticeably irritated and saying there was nothing he could do. Odd way to run a company. I am now waiting for confirmation of a refund for the items I paid for to be collected that appear to have been ‘collected’ by someone else. There are literally hundreds of rubbish disposal companies to use I would give this one a swerve!
18 czerwca 2024
Opinia niezależna
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