Handy Rubbish Recenzje 

Odpowiedź od Handy Rubbish

30 lip 2026

Dear Andy Day,

We sincerely apologise for the frustration and disappointment caused by your experience. We understand how concerning it can feel when the final price differs significantly from the initial estimate, especially where a quotation has already been provided before the team arrives.

Our initial quotations are based on the information available at the time of booking. However, in all cases, initial prices are subject to revision by our rubbish collectors once they arrive on site as part of our standard job procedure. This allows the team to assess the actual volume, weight, type of waste, access, loading requirements, vehicle space, VAT where applicable, and disposal costs before confirming the final price.

That said, any revised quotation should always be clearly explained before the collection proceeds, so the customer can make an informed decision. We are sorry that the price revision from the original estimate left you feeling dissatisfied and concerned about our pricing process.

We do appreciate your comment that the collection team themselves were fine, and we will make sure this feedback is recognised. At the same time, your concerns regarding the quotation and office communication will be reviewed so we can improve how price revisions are explained in future.

The Handy Rubbish Team

Odpowiedź od Handy Rubbish

24 lip 2026

Dear Wilson Mbutu,

We sincerely apologise for your experience and for the frustration caused by the revised quotation on arrival. We understand how disappointing it must have felt for the price to increase from the initial phone estimate, especially where recycling or disposal-related charges were not made clear enough during the booking stage.

Our initial quotations are based on the information provided at the time of booking. However, in all cases, initial prices are subject to revision by our rubbish collectors upon arrival on site as part of our standard job procedure. This allows the team to assess the actual volume, weight, type of waste, access, loading requirements, disposal costs, and any recycling fees involved before confirming the final price.

That said, any revised quotation, including any additional recycling or disposal charges, should always be explained clearly before the collection proceeds, so the customer can make an informed decision. We are sorry if this was not communicated properly and if this left you feeling dissatisfied with the pricing process.

At the same time, we appreciate your comments that the rubbish removal experts themselves did a good job. We will make sure this positive feedback is recognised, while also reviewing how quotations and additional charges are explained by our office and collection teams.

Thank you for your feedback. We will use it to improve our communication and ensure customers have a clearer understanding of possible price revisions before collection.

The Handy Rubbish Team

Odpowiedź od Handy Rubbish

21 lip 2026

Dear Peter,

Thank you for your kind review and for taking the time to share your experience.

We are delighted to hear that you were happy with the service and that the gentlemen who attended were polite, efficient, and completed the job quickly. It is always our aim to provide a smooth, professional, and reliable waste collection service, so we are very pleased that you were satisfied with the result.

Thank you once again for choosing us. We would be happy to assist you again whenever you have further waste to dispose of.

The Handy Rubbish Team

Odpowiedź od Handy Rubbish

21 lip 2026

Dear Malayah Harper,

We are very sorry to read your review and sincerely apologise for the stress and disappointment you experienced during your collection.

Once again, we are very sorry for the disappointment and frustration caused by the price revision on site. However, it is part of our policy to provide initial estimates over the phone based on the items listed and any photos provided. It is then necessary for our rubbish collectors to review the price once they are on site, taking into account the actual situation and all relevant factors, including volume, weight, time spent on site, dismantling requirements, and disposal involved. That said, any price revision should always be clearly and professionally explained before any work is carried out, with the client's full consent.

We are also concerned by your comments regarding payment, the way the sofa was removed, and rubbish being left on the stairs. We always aim to optimise the furniture collection and rubbish removal process so that it is as quick and efficient as possible for both parties, as this is part of our job.

However, we understand that traces of rubbish can sometimes be left as an after-effect of this process, and we sincerely apologise for not removing it in your case. Regarding the payment, we provide our customers with different payment options, and we would like to better understand what exactly occurred in this particular job. Thank you for providing the job reference, as it will help us review the situation in detail.

Please accept our apologies again for the inconvenience caused. We take feedback of this nature seriously and will use it to address any issues internally and improve how quotations, collections, and customer communication are handled going forward.

The Handy Rubbish Team

Odpowiedź od Handy Rubbish

21 lip 2026

Dear Sharon Remedios,

Thank you for your feedback. We are sorry to hear that you were dissatisfied with the final price of your collection and understand how this may have been frustrating.

Our initial quotations are based on the information provided at the time of booking, including the item description, photos, and measurements. However, in all cases, the initial prices quoted or given during the initial estimation over email or phone are subject to revision by our rubbish collectors upon their arrival on site, as this is part of our standard job procedures. This allows the team to accurately assess the actual item, material, handling requirements, and any disposal or recycling costs involved.

We aim to ensure that any additional charges, including recycling fees, are clearly communicated before the collection proceeds, so the customer can receive a clear final price and provide consent for it prior the rubbish collection.
We regret that the price change left you feeling disappointed with our pricing and will review how such fees are communicated to ensure they are made clearer in future.

At the same time, we appreciate your positive comments about the collection team and are pleased to hear that they were quick and completed the collection well.

Thank you for your feedback. We take all comments seriously and will use this to improve both our quotation process and customer communication.

The Handy Rubbish Team

Odpowiedź od Handy Rubbish

21 lip 2026

Dear Angela Persaud,

Thank you for your feedback. We are sorry to hear that you were disappointed with the final price of your collection and understand how frustrating it can feel when the price changes from the initial estimate.

Our initial quotations are provided based on the information available at the time of booking, including the items described and any photos supplied. However, in all cases, these initial prices are subject to revision by our rubbish collectors once they arrive on site, as this is part of our standard procedure. This allows the team to assess the actual volume, weight, type of waste, access, loading requirements, time needed, and disposal costs involved.

We understand that you asked for some wood to be left behind in an attempt to reduce the cost. However, depending on the overall load, disposal category, labour involved, and the charging band the job falls into, removing one part of the waste does not always result in a significant reduction to the final price. That said, any revised quotation should always be clearly explained before the work proceeds, so the customer can decide whether to accept it.

We regret that the situation left you feeling dissatisfied and will use your feedback to review how price revisions are explained on site. Clear communication and transparent pricing are very important to us.

The Handy Rubbish Team

Odpowiedź od Handy Rubbish

21 lip 2026

Dear James,

Thank you for your genuine feedback! We are sorry to hear that you were disappointed with the price revision on site and understand how frustrating this must have felt.

Our initial quotations are based on the information provided at the time of booking, including the items listed, any photos supplied, and access details such as the floor level. While our website and booking system may indicate familiarity with certain buildings, they cannot fully reflect the practical realities of each job. Factors such as layout, carrying distance, and ease of access can vary significantly and are only accurately assessed once our team arrives on site.

For this reason, all initial estimates provided over the phone, online, or by email are subject to revision as part of our standard procedure. This ensures that the final price reflects the actual volume and weight of the waste, the loading route, lift or stair access, parking position, time required, and disposal costs involved in completing the job.

That said, any revised quotation should always be clearly explained before the collection proceeds, so the customer can decide whether to accept the final price. We regret that the price increase left you feeling dissatisfied.

At the same time, we appreciate your comment that the clearance itself was carried out well. We will use your feedback to review how access-related pricing and on-site revisions are communicated more clearly in future.

The Handy Rubbish Team

Odpowiedź od Handy Rubbish

21 lip 2026

Dear Corina,

We sincerely apologise for the experience your partner had and for any frustration caused by the price change, communication issues, and the delay in receiving an invoice. We truly value your feedback and appreciate you taking the time to bring these concerns to our attention.

Our initial quotations are based on the information provided at the time of booking, including the item description, photos where supplied, access details, and the collection requirements discussed over the phone or by email. However, in all cases, initial prices are subject to revision by our rubbish collectors upon arrival on site as part of our standard job procedure. This allows the team to assess the actual item, material, handling requirements, access, loading conditions, and any disposal or recycling costs involved.

Hence, any price corrections should be discussed with the customer support team so that the entire rubbish collection process remains transparent to all parties involved, and clearly explained before the collection proceeds so the customer can receive a final price and provide consent before any work is carried out.

We are very sorry to hear about that there was miscommunication and not receiving of the invoice, as this is not the level of communication and administration we aim to provide. We are going to investigate all the parties involved and review all the details of the booking and will make sure that the invoice issue is addressed and resolved!

Please accept our apologies again for the inconvenience caused. We will use your feedback to improve how price revisions, internal communication, and post-collection paperwork are handled in future.

The Handy Rubbish Team

Odpowiedź od Handy Rubbish

24 lip 2026

Dear Zaniar Wilbraham,

Thank you for your excellent review and for taking the time to share your experience with Handy Rubbish.

We are delighted to hear that you were happy with the service, the price, and the customer support you received. It is especially pleasing to know that the gentleman who attended was friendly, helpful, and completed the rubbish collection to your satisfaction.

We are also glad that the final price matched the quoted price, as clear and transparent pricing is very important to us.

Thank you once again for choosing Handy Rubbish. We would be very happy to assist you again whenever you need further waste removed.

The Handy Rubbish Team

Odpowiedź od Handy Rubbish

21 lip 2026

Dear Trevor Lewis,

We sincerely apologise for your experience and for the frustration caused by the revised quotation on arrival. We understand how disappointing this must have been, especially as you had already received an initial estimate and had arranged for the items to be ready for collection from the street.

Our initial quotations are based on the information provided at the time of booking, including the list of items, photos where supplied, access details, loading requirements, and any other relevant information available to our customer support team. However, in all cases, initial prices are subject to revision by our rubbish collectors upon arrival on site as part of our standard job procedure. This allows the team to assess the actual volume, weight, type of waste, labour required, vehicle capacity, and disposal costs involved before a final price is confirmed.

That said, any revised quotation should always be clearly explained before the collection proceeds, so the customer can decide whether or not to accept the final price. We are sorry that the difference between the original estimate and the revised quotation left you feeling dissatisfied and that the situation caused inconvenience on a day when you had limited time at the property.

We are going to take into serious consideration your comments regarding the team's appearance and the presentation of the vehicle. While not all of our vehicles are branded, we are a fully licensed company that complies with all required regulations and legislation. Additionally, although some of our team members may be more senior, we can assure you that they are highly experienced professionals who take pride in their work. We will also review the communication between the collection team and the office, along with the details of the booking, including the quotation provided, the information submitted, the assessment made on site, and how the revised price was communicated.

Please accept our apologies again for the inconvenience caused. We truly value your feedback and will use it to improve how quotations, on-site assessments, communication, and customer expectations are managed in future.

The Handy Rubbish Team

Odpowiedź od Handy Rubbish

21 lip 2026

Dear Richard,

We sincerely apologise for the experience you had and for the inconvenience caused by the delay on the day of your collection. We fully understand how frustrating it must have been to wait at the property in the rain, especially after calling earlier that morning to confirm the booking and after taking the time to bring the items up to street level to make the loading easier.

Clear communication and accurate updates are extremely important, and we are sorry that the information you received did not reflect what was happening with the team’s arrival time. This is not the level of service or communication we aim to provide, and we understand why the situation left you feeling disappointed and misled.

At least, we are pleased to hear that our rubbish collectors who attended were polite and pleasant, but this does not take away from the overall misalignment between what the team and the office communicated to you regarding the delay. The inconvenience caused and the poor communication are not to be taken lightly.

Please be assured that we will review the full history of the booking, including the original confirmation, the morning update, the team allocation, and the communication between the office and the collection team. We will use your feedback to improve how arrival times, delays, and customer updates are handled in future.

Once again, we sincerely apologise for the inconvenience and frustration caused.

The Handy Rubbish Team

Odpowiedź od Handy Rubbish

5 cze 2026

Dear Dawn Lindsey,

We are sorry to hear that you were dissatisfied with your experience and that the collection did not proceed as expected.

Firstly, we appreciate your comments regarding our booking team and are pleased to hear that we were able to offer a same-day collection and arrive within the agreed time frame.

We understand your concerns regarding the revised quotation. While our initial estimates are based on the photographs and information provided at the time of booking, these quotations are not fixed prices. Upon arrival, our collection team carries out a final assessment to ensure that the quoted price accurately reflects the actual volume, weight, type of waste, loading requirements, and any other factors that may affect the collection. In some cases, this can result in a revised quotation being provided before any work begins.

We would like to emphasise that customers are always free to accept or decline any revised quotation, and no work is carried out until the price has been agreed. We do not believe in pressuring customers into proceeding with a collection they are not comfortable with.

That said, we are genuinely sorry that the experience left you feeling disappointed. We take feedback such as yours seriously and will review the details of your booking internally to determine whether there are opportunities to improve the accuracy of our initial estimates and the way any revisions are communicated to customers.

The Handy Rubbish Team

Odpowiedź od Handy Rubbish

5 cze 2026

Dear Aron,

We are sorry to read that you were unhappy with your experience and that our service did not meet your expectations.

Our quotations are based on the information, item lists, and photographs provided at the time of booking. However, these quotations are estimates rather than fixed prices. Upon arrival, our team carries out a final assessment to ensure that the quoted price accurately reflects the actual volume, weight, type of waste, loading requirements, and any other factors that may affect the collection. In some cases, this assessment can result in a revised quotation being provided before any work begins.

We appreciate that a price increase can be frustrating, and we sincerely apologise for any disappointment this may have caused. We would never intentionally mislead customers, and our aim is always to ensure that pricing is transparent and reflects the work required.

With regard to your comment about rubbishremovalgreenwich.co.uk, this website forms part of our network of local service websites designed to help customers find rubbish removal services in their area. All bookings made through these websites are carried out by Handy Rubbish, and this information is available within our booking process and terms.

We take all customer feedback seriously and will review the details of your booking internally to better understand what happened and whether there are opportunities to improve our quotation and communication processes.

The Handy Rubbish Team

Odpowiedź od Handy Rubbish

5 cze 2026

Dear Joe Lillis,

Thank you for your wonderful review and for choosing Handy Rubbish.

We are delighted to hear that the entire process, from your first phone call through to the completion of the collection, was seamless and stress-free. Our team works hard to provide a professional, efficient, and friendly service, so it's incredibly rewarding to know that your experience reflected these values.

We're also pleased that you found our service reasonably priced and delivered to your satisfaction. Feedback like yours means a great deal to us and motivates our team to continue providing the high standard of service our customers expect.

Thank you once again for your kind words and recommendation. We look forward to assisting you again in the future should you ever need our services.

The Handy Rubbish Team

Odpowiedź od Handy Rubbish

5 cze 2026

Dear Leigh Baldwin,

We are sorry to learn that you were unhappy with the pricing aspect of your booking, and we sincerely apologise for any frustration or disappointment this may have caused.

We understand that any difference between an initial quotation and the final price can be concerning, and we regret that this has left you with a negative impression of our service, but not of our professional team!

At the same time, we would like to thank you for taking the time to leave your feedback. We are pleased to hear that you found our collection team professional and helpful, and we will be sure to pass your kind comments on to them.

With regard to the pricing, our quotations are based on the photos and information provided at the time of booking. However, these quotations are estimates rather than fixed prices. Upon the team's arrival, a further assessment is carried out to ensure that the quotation accurately reflects the actual volume, weight, type of waste, access conditions, and loading requirements involved. This process is designed to ensure that pricing remains fair and accurately reflects the work required, helping to avoid issues that may arise if the collection differs from the information initially provided.

Customer satisfaction is very important to us, and we take concerns such as yours seriously. To better understand what has led to your experience, we will be carrying out a thorough review of your booking and carefully investigating the full history of the job, including the quotations provided, the information submitted, and the assessments carried out by our team.

If you would be happy for us to do so, please send us a direct message to confirm your approval or willingness to be contacted, and once our investigation has been completed, we will get in touch to share our findings and explain the conclusions we have reached.

The Handy Rubbish Team

Odpowiedź od Handy Rubbish

5 cze 2026

Dear Mrs Agnes Cowie,

Thank you for taking the time to share your experience and for your kind words. We’re delighted to hear that you found our team helpful and that we were able to arrange your collection at a time that suited you.

Responsible waste disposal is extremely important to us, so we're especially pleased that our commitment to recycling and ethical waste management gave you peace of mind. We work hard to ensure that as much waste as possible is diverted from landfill and that all collections are handled responsibly.

Your feedback means a great deal to the entire team, and we're grateful for your recommendation. We look forward to helping you again whenever you need us.

The Handy Rubbish Team

Odpowiedź od Handy Rubbish

20 maj 2026

Dear Jennifer Silver,

Thank you very much for your wonderful review.

We’re delighted to hear that you were happy with the service and that our team arrived early, worked professionally, and cleared all of your garden rubbish quickly and efficiently.

We also appreciate your understanding regarding the small price adjustment on site, as there were more items than initially expected. Our team always aims to be fair and transparent when confirming the final price based on the actual rubbish to be collected.

Thank you again for your kind words and recommendation. We’re very pleased to know you were happy with the result and would be glad to help again whenever you need us.

Kind regards,
The Handy Rubbish Team