The Royal Kennel Club Recenzje 

1896
Wynik TrustScore: 4.5 na 5

4,6

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Fantastic experience Ella was very patient and helpful. Guided me through the the change of ownership online as I was having problems with and made clear with her instructions. So big thank you from... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

The registration form (form 8) would not work on line. Telephone answered in about 8 minutes by Olivia. She was pleasant, calm, patient, understanding and very professional. There was a history of is... Zobacz więcej

Reakcja na opinię

Oceniono na 4 z 5

I spoken to Liv who was patient and very helpful.My registration was handled smoothly however I had hoped to enable the 5 week puppy insurance. Once again Liv was extremely helpful , the department li... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Marie was very helpful, knowledgeable and pleasant and friendly with my query today. She deserves 5 stars. Please thank her for me. Sue Rore

Informacje dotyczące firmy

  1. Organizacja na rzecz ochrony zwierząt

Napisane przez firmę

We are the largest organisation in the UK devoted to dog health, welfare and training. Our objective is to make a positive difference to dogs and their owners. We run the UK's largest registration database for pedigree dogs and an activity register for crossbreed dogs.


Dane kontaktowe

4,6

Doskonała

Wynik TrustScore: 4.5 na 5

2 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 77% z negatywnych recenzji

Zwykle odpowiada w ciągu 2 tygodni

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,6

Wszystkie recenzje

(1896)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 148

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 1 z 5

Shocking customer service if you phone…

Shocking customer service if you phone up asking where your kennel club register ownership is he will give you cr** over the phone the guy was very rude to me very abrupt and shouting. I asked him where my kennel club register ownership is he said he was on its way and that was on the 12th of October. It’s now the 29th. absolutely shocking they charge you £23 for a piece of blinking paper. Shocking don’t use the kennel club but I’ll never register my dogs there again

29 października 2025
Opinia niezależna
Logo The Royal Kennel Club

Odpowiedź od The Royal Kennel Club

Thank you for your review, your feedback is very valuable to us. We are very sorry that your experience is not what you would have expected from The Kennel Club.
The charges for registering a litter are per puppy and the £23 covers the administration of the application (this is not automation or AI), the cost of paper and printing and postage.
We have experienced an issue with our print partners which resulted insignificant delays to our customers and we acknowledge that this is not good enough.
If you would like to raise a complaint please use our Complaints Form https://www.thekennelclub.org.uk/forms/registrations-complaints/ and one of the team will get in touch with you directly.

Oceniono na 5 z 5

Polite

Polite, helpful and knowledgeable

27 października 2025
Opinia niezależna
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Odpowiedź od The Royal Kennel Club

Thank you for your review.

Oceniono na 5 z 5

Loren was so helpful

Loren was so helpful, friendly and professional, sorted my query quickly but not rushed, such a lovely lady to chat to, thank you. The only point I would make that to get to the correct person on the telephone there is not always the appropriate option, so a "non of these" option would help.

16 października 2025
Opinia niezależna
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Odpowiedź od The Royal Kennel Club

Thank you very much for taking the time to leave us a review. We really appreciate it.

Oceniono na 5 z 5

Reliable and responsive insurers

My dog was insured with kennel club- Agria from when I got her as a tiny puppy. She was unfortunately diagnosed with a kidney condition at 10 months and died when she was four years old. Throughout her short life she had lots of fun but also a lot of visits to the vet. The insurers always paid the bills promptly and were very helpful in the last days of her life. It helped a lot to know that I can rely on them and don’t have to worry about the financial side of things. Thank you x

5 lipca 2025
Opinia niezależna
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Odpowiedź od The Royal Kennel Club

Thank you for your review. We will be sure to let our partners at Agria know.

Oceniono na 3 z 5

Sorting and problem

Nothing was adding up, presumably a glitch in the software but Marie and the others in the team did a super job. Marie wouldn't give up!! She persevered until she cracked it. Marie thankyou so much

9 października 2025
Opinia niezależna
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Odpowiedź od The Royal Kennel Club

Thank you for your review.

Oceniono na 5 z 5

What a wonderful helpful lady Eleanor…

What a wonderful helpful lady Eleanor was, nothing was too much trouble and she went out of her way to assist me this morning. Eleanor definitely needs a pat on the back for her customer service. Bless her she obviously had a bad cold and still soldiered on.
Thankyou so much for making a very stressful time for me easier.

6 października 2025
Opinia niezależna
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Odpowiedź od The Royal Kennel Club

Thank you for taking the time to leave us a review. We appreciate it.

Oceniono na 5 z 5

Helpful Person

Loren helped me through the awful website pages regarding setting up a sales ad.

3 października 2025
Opinia niezależna
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Odpowiedź od The Royal Kennel Club

Thank you for your review.

Oceniono na 5 z 5

Gloria is ace!

Gloria was super helpful and really genuine in her desire to resolve the issue I was facing. An absolute delight to talk to - I wish all helplines had such positive people taking our calls!

2 października 2025
Opinia niezależna
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Odpowiedź od The Royal Kennel Club

Thank you for your review.

Oceniono na 1 z 5

Why take people's money for a service

Why take people's money for a service, then do nothing , don't even respond to complaints. Spam people all the time to take out insurance and send out two packs , what a waist of paper.
If I could give a 0 I would.
Scam comes to mind.

22 września 2025
Opinia niezależna
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Odpowiedź od The Royal Kennel Club

We are sorry you have not had a satisfactory experience with our partners - Kennel Club Pet Insurance. If you wish to make a complaint to them please check their page here https://www.kcinsurance.co.uk/how-to-complain/ .

If this comment is regarding The Kennel Club please contact us here: https://www.thekennelclub.org.uk/forms/registrations-complaints/ so that we can look into the matter further.

Oceniono na 5 z 5

Marie was very helpful with my…

Marie was very helpful with my enquiries today. Knowledgeable and patient. Thank you.

30 września 2025
Opinia niezależna
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Odpowiedź od The Royal Kennel Club

Thank you for your review, We appreciate it.

Oceniono na 5 z 5

Call answered promptly and very helpful lady

Loren was extremely helpful checked my pending application whilst speaking with her and got it all sorted I only called as puppies due to leave in 2 days
My call was answered promptly
I have to say the service overall I have received of late from the kennel club has been extremely good

26 września 2025
Opinia niezależna
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Odpowiedź od The Royal Kennel Club

Thank you for taking the time to leave a review, we appreciate your feedback.

Oceniono na 5 z 5

Natalie was super helpful sorted my…

Natalie was super helpful sorted my registration out for me without having to go back and forward with emails.

24 września 2025
Opinia niezależna
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Odpowiedź od The Royal Kennel Club

Thank you for taking the time to leave us a review.

Oceniono na 5 z 5

The Kennel Club are outstanding

We have recently purchased a KC registered puppy - and of course the breeder had to transfer ownership into our name . We rang the KC for a 5 generation certificate - Gloria talked the process thoroughly to us - and was absolutely superb . The amount of information the KC hold is frankly amusing

19 września 2025
Opinia niezależna
Logo The Royal Kennel Club

Odpowiedź od The Royal Kennel Club

Thank you for taking the time to leave us a review. We appreciate your time.

Oceniono na 5 z 5

Helpful guidance.

Pleasant and helpful guidance navigating website and resolving my enquiry.

17 września 2025
Opinia niezależna
Logo The Royal Kennel Club

Odpowiedź od The Royal Kennel Club

Thank you very much for taking the time to leave us a review.

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