The assistant could not have been more helpful. She resolved the problems I was having and guided me through registering my puppies.
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
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I spoken to Liv who was patient and very helpful.My registration was handled smoothly however I had hoped to enable the 5 week puppy insurance. Once again Liv was extremely helpful , the department li... Zobacz więcej
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Fantastic experience Ella was very patient and helpful. Guided me through the the change of ownership online as I was having problems with and made clear with her instructions. So big thank you from... Zobacz więcej
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The registration form (form 8) would not work on line. Telephone answered in about 8 minutes by Olivia. She was pleasant, calm, patient, understanding and very professional. There was a history of is... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
We are the largest organisation in the UK devoted to dog health, welfare and training. Our objective is to make a positive difference to dogs and their owners. We run the UK's largest registration database for pedigree dogs and an activity register for crossbreed dogs.
Dane kontaktowe
Zjednoczone Królestwo
- royalkennelclub.org.uk
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 82% z negatywnych recenzji
Zwykle odpowiada w ciągu 2 tygodni
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Fantastic experience Ella was very…
Fantastic experience Ella was very patient and helpful. Guided me through the the change of ownership online as I was having problems with and made clear with her instructions. So big thank you from me as I was stress at first and totally relax and enjoyed having someone to help me
I will be recommending people to go through the kennel club

Odpowiedź od The Royal Kennel Club
Amazing support
Amazing support, really easy and quick to get help with setting up and account and completing the transfer for our puppy. Marie was amazing and quickly sorted my issues.

Odpowiedź od The Royal Kennel Club
Very professional and quickly sorted
Ella was very professional a nd sorted my issue with no problem. A Credit to the organisation.

Odpowiedź od The Royal Kennel Club

Odpowiedź od The Royal Kennel Club
staff are great and do a good job
staff are great and do a good job - not enough of them though - and the certificates being sent out wrong etc could save a lot of issues in the first place - please sort out the system and get people who understand dog showing in the building - not just generic staff.

Odpowiedź od The Royal Kennel Club
Change of ownership
Gloria was amazing she did change of ownership of my new pup all over the phone which made things so much easier for me,explained everything clearly to me.
Thanks Gloria ❤

Odpowiedź od The Royal Kennel Club
Thank you Marie was so helpful and talked me…
Marie was so helpful and talked me through the registration process and explained how to place the advertisement, Thank you

Odpowiedź od The Royal Kennel Club
Transfer of ownership problem.
I spoke with Ella. She was extremely helpful in resolving a 'registration' issue.
Thank you Ella!

Odpowiedź od The Royal Kennel Club
Speaking with the Marie helped me look…
Speaking with the Marie helped me understand what I needed to do, she was Very calm and helpful. I was so pleased to have phoned to get the assistance I needed with the application. And ended up with a discount at the same time. Thank you Marie

Odpowiedź od The Royal Kennel Club
Marie knows her business
Marie helped me the first time and was extremely helpful. Sadly call wait on KC cost me 112.00 usa in phone charges
I was fortunate to not wait as long this time. I had emailed a week ago for help and got no response so I called again.
I got Marie thank goodness! She knows her business and process and steered me a different direction to get me what I needed and offered tips and suggestions for other transactions I will be needing.
Our AKC here is not near as knowledgeable and I have to tell you customer experience is everything and she has the skills and knowledge of her work and excellent customer service!
Nicely done Marie!

Odpowiedź od The Royal Kennel Club
Marie was excellent in customer…
Marie was excellent in customer services and solved my query straight away. Wonderful to be able to call a real human and to receive first class assistance

Odpowiedź od The Royal Kennel Club
Marvellous Marie
I spoke to Marie, who was very helpful, informative and patient.

Odpowiedź od The Royal Kennel Club
Gary was amazing
Gary was amazing. Extremely informative, patient and professional. I would have no hesitation in recommending the Royal Kennel Club on the basis of this excellent service. Thank you Gary

Odpowiedź od The Royal Kennel Club
The registration form (form 8) well dealt with
The registration form (form 8) would not work on line. Telephone answered in about 8 minutes by Olivia. She was pleasant, calm, patient, understanding and very professional. There was a history of issues on the KC web site with two joint accounts together with a third that had not been resolved. This complicated matters but Olivia sorted it all out and my initial enquiry was addressed with the registration completed. Olivia was a credit to the KC.
(p.s. the telephone on hold music is 'bluesy', calming and much better than others).

Odpowiedź od The Royal Kennel Club
Maria was lovely and so easy to talk…
Maria was lovely and so easy to talk too. So helpful and knowledgeable and helped me in so many more ways than I had called up for initially. She guided me to different areas of how the kennel club can help and to advice that will benefit myself and my young litter so much. I have NEVER had a bad experience or phone conversation with any1 at the kennel club. I really can't compliment them enough. As a 1st time breeder I am still learning and they have been so helpful

Odpowiedź od The Royal Kennel Club
Ella was extremely helpful and resolved my issue
Ella was extremely helpful and resolved registering my litter over the phone . I had followed the KC advice on timings for registering my litter but this potentially meant the litter wouldn’t be registered by the time they left me . Not ideal !!!

Odpowiedź od The Royal Kennel Club
Great experience
Great experience got what I needed after a call with Taylor helped me out a lot thank you!

Odpowiedź od The Royal Kennel Club
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