I purchased this "unbreakable hose" 9 months ago and have been very careful with it. It has sprung two leaks and no one answers the email I sent. To claim something is unbreakable is quite the cla... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
This company are a dishonest company, who say that a product only takes 10 minutes to install, when it actually needs an auto electrician, also have been waiting more than 4 weeks, for a return of th... Zobacz więcej
I paid $149 for 3 on 1 mower, exactly 1 month ago. It took 3 times longer then they promised even that after many follow ups. Mower isn't what they promised it isn't working at all. They said... Zobacz więcej
We bought this hose which is clearly advertised as “UNBREAKABLE” for our elderly mother and within 5 months it had split in 3 places. Dealing with them is difficult and they refused a refund or repl... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
We are dedicated to offer premium patio furniture at affordable prices for all types of outdoor living. This is the new website for the former www.royal-garden.co.uk website.
Dane kontaktowe
MWH GmbH Member of Yotrio Group Office 4, Cumberland House 35 Park Row, NG1 6EE, Nottingham, Zjednoczone Królestwo
- 01158 717648
- orders.uk@mwhgmbh.de
- royal-garden.co.uk
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Bardzo słaba
204 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Nie odpowiedziano na negatywne recenzje
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Excellent service and product
Excellent customer service and furniture delivered on time, after we had been let down and fobbed off by a well known DIY store. The garden furniture set is great.
6 lipca 2020
Opinia niezależna
Excellent service
Super quick delivery & perfect replacement for old parasol.
5 lipca 2020
Opinia niezależna
This garden furniture is built to last!
Ordered a table to go alongside various other Royal Garden items of garden furniture which we have enjoyed (and which has lived outside) for the past 14 years. The quality of the construction is as good as ever. It looks great alongside our existing equipment. These items of furniture are built to last!
4 lipca 2020
Opinia niezależna
Delayed delivery
Product appears fine, and as described on website.
Disappointing service, ordered on 21 June (showing as in stock), delivered 27 July.
Received phone call from Royal Garden on 29 June, explaining that two chairs were damaged and they were expecting more stock in 2 weeks. At this stage Royal Garden declined to deliver the undamaged part of the order. Delivery was expected to be made week commencing 20 July.
On 03 July, after being invited to review my product, and having posted my initial review, I very promptly received a phone call from Royal Garden. At this stage they no longer had any chairs available to deliver. I agreed to wait until July for the delivery.
It was delivered on 27 July.
3 lipca 2020
Opinia niezależna
Odpowiedź od Better Garden
Hi,
Sad to see this review. Please understand that any bad review really does hurt us. Unfortunately yes we are currently of stock of this item and as explained over the phone we have new stock arriving soon.
We have given you the option to give you a full refund if you are unhappy to wait this remains an option open to you, but as discussed again you are willing to wait.
Hopefully, when you get your order you will be willing to reconsider this review as our customer service and personal touch is something we take pride in.
Yours faithfully Royal Garden.
To further update this, the order has been delivered. We hope you enjoy your furniture and consider this matter resolved. Again sorry for the delay.
Yours faithfully Royal Garden.
Good product & good customer service
Had a real problem initially paying as didn't want to use PayPal but no other option. After contacting sales I was advised to use different internet browser and this worked. Straight forward after initial problem and very happy with the garden chair cushions.
30 czerwca 2020
Opinia niezależna
very prompt to deal with the order
very prompt to deal with the order and I was kept fully informed of the delivery date and times.
30 czerwca 2020
Opinia niezależna
Furniture great and delivery as…
Furniture great and delivery as expected although shame it takes 2 weeks from order to delivery well worth the wait.
28 czerwca 2020
Opinia niezależna
Great quality garden set.
Great quality garden set.
Really pleased with it.
Items delivered less than 10 days after online order.
Not a scratch when delivered.
Took me 30-40 mins mins to build table and parasol.
18 czerwca 2020
Opinia niezależna
Quality products and service.
Easy ordering of required products. Arrived within the prescribed time period. Seemingly good quality and I was really pleased. Would recommend Royal Garden to anyone seeking their products.
16 czerwca 2020
Opinia niezależna
The garden seat pads are lovely.
14 czerwca 2020
Opinia niezależna
Fab Table
Great service and such a well made sturdy table, Just what I wanted.
14 czerwca 2020
Opinia niezależna
Excellent product and customer service
14 czerwca 2020
Opinia niezależna
Excellent service
Excellent service. Speedy delivery and very nice furniture. Very pleased all round
8 czerwca 2020
Opinia niezależna
Table and Chairs to match
We bought a table and chairs to complement the existing Royal Garden items purchased about 15 years ago. They are just what we wanted. Excellent help in ordering and the delivery was as promised. Well done
Brian and Susan
7 czerwca 2020
Opinia niezależna
Very happy with the purchase process…
Very happy with the purchase process and the garden furniture is lovely and good quality.
7 czerwca 2020
Opinia niezależna
Furniture looks great
Furniture looks great - even the substitute chairs. Delivered on a pallet - I quickly removed my order from the pallet but the driver refused to take it back ?!!!
6 czerwca 2020
Opinia niezależna
Got exactly what I expected
Goods came well packed. Cushions are lovely.
Delivery took exactly 10 working days - it does state this on their website because of Covid.
5 czerwca 2020
Opinia niezależna
Really good customer service when part…super customer service
Really good customer service when part of my order went missing. Super fast responses via email and prompt and complete replacements. Highly recommend ( good prices too!)
4 czerwca 2020
Opinia niezależna
Grant was very helpful
Grant was very helpful
Excellent service
Many thanks
Anne
1 czerwca 2020
Opinia niezależna
Good products
Good products, good service, hope they last as long as the last ones (10+ years)
1 czerwca 2020
Opinia niezależna
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