Better Garden Recenzje 

204
•
Wynik TrustScore: 1 na 5

1,2

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Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 1 z 5

I purchased this "unbreakable hose" 9 months ago and have been very careful with it. It has sprung two leaks and no one answers the email I sent. To claim something is unbreakable is quite the cla... Zobacz więcej

Oceniono na 1 z 5

This company are a dishonest company, who say that a product only takes 10 minutes to install, when it actually needs an auto electrician, also have been waiting more than 4 weeks, for a return of th... Zobacz więcej

Oceniono na 1 z 5

I paid $149 for 3 on 1 mower, exactly 1 month ago. It took 3 times longer then they promised even that after many follow ups. Mower isn't what they promised it isn't working at all. They said... Zobacz więcej

Oceniono na 1 z 5

We bought this hose which is clearly advertised as “UNBREAKABLE” for our elderly mother and within 5 months it had split in 3 places. Dealing with them is difficult and they refused a refund or repl... Zobacz więcej

Informacje dotyczące firmy

  1. Sklep ogrodniczy

Napisane przez firmę

We are dedicated to offer premium patio furniture at affordable prices for all types of outdoor living. This is the new website for the former www.royal-garden.co.uk website.


Dane kontaktowe

1,2

Bardzo słaba

Wynik TrustScore: 1 na 5

204 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Nie odpowiedziano na negatywne recenzje

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

1,2

Wszystkie recenzje

(204)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 30

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Replacement chair feet covers.

I wanted to replace my feet covers on my Royal Garden furniture, spoke to a Mr. Grant Pickering who said he would email me when in stock, which he did, ordered them immediately and received them within a couple of days. Very efficient .

6 października 2020
Opinia niezależna
Oceniono na 1 z 5

Although it stated 10-15 days delivery…

Although it stated 10-15 days delivery didn’t get item until 4 weeks very disappointed as had to email to ask question when delivery would be had to wait further two days didn’t arrive on date txt to rearrange delivery asked for am didn’t arrive till pm disappointed with quality of item colour not the same as other royal garden furniture that I have

16 września 2020
Opinia niezależna
Logo Better Garden

Odpowiedź od Better Garden

Hi,
We are sad to see you have had a negative experience with ourselves and would like to talk with yourself regarding this.
Our carrier is a 3rd party carrier who works on our behalf so would appreciate any feedback you can give.
They currently have explained the reason for the delay doesn't lay solely with them, we would like to hear your side of the story.
Also, regarding the bench colour, we would like to discuss this also.
Any bad review is damaging to our small team in the UK and we want the opportunity to make things right.
Yours faithfully Royal Garden.

Follow up:
Thanks for taking the time to speak to us.
Regarding the late delivery our carrier had attempted to contact you a number of times to try and get this order booked in before the leadtime had expired. By the time the carrier got hold of yourself we ofcourse went over the stated leadtime.

We understand when a delviery date was finally agreed the carrier did let us down which we have apologised for, i expect when a delivery is agreed with the carrier they should do their upmost to fufill that date.

Regarding the colour difference, as explained the Royal Garden brand has changed owners from your original set, this is the reason for the slight varioation on the colour.

Regards Grant.

Oceniono na 5 z 5

Excellent delivery- although I've not…

Excellent delivery- although I've not put the chairs together as yet.
I would like matching cushions and a parasol for my other Royal Garden patio set. How can I get in touch?

19 sierpnia 2020
Opinia niezależna
Logo Better Garden

Odpowiedź od Better Garden

Hi,
Pleased to hear you have had a positive experience.
Just take another look at our website under the accessories category https://www.royal-garden.co.uk/accessories.html to see what we have available.

Regards Royal Garden.

Oceniono na 4 z 5

I paid for furniture early this month…

I paid for furniture early this month and have had no delivery information despite an email and a phone call. (After posting this review I have had a phone call and delivery will be in two days so have added a star.)

17 sierpnia 2020
Opinia niezależna
Logo Better Garden

Odpowiedź od Better Garden

Hi Mrs Lamb,
Glad the carrier was able to get this sorted for you. It is important to note that you were towards the end of the advertised lead time so the carrier contact was imminent. We work closely with a small delivery team and appreciate you amending your rating.

Regards Royal Garden.

Oceniono na 4 z 5

Good quality garden set

Bought very nice garden furniture set that was fairly easy to put together. Ordering was straightforward and delivery was in time frame that was confirmed to me over the phone. Reason for 4 stars and not 5 is because they ignore enquiry messages sent via a form on their website.

14 sierpnia 2020
Opinia niezależna
Oceniono na 5 z 5

A great buy!

Good communication. Timely delivery. Pleased with garden set and cushions. We already have some other Royal Garden products and they have lasted many years. Still going strong so highly recommended.

8 sierpnia 2020
Opinia niezależna
Oceniono na 5 z 5

DAMAGED TABLE

ONE OF THE PANELS OF THE ROYAL,GARDEN TABLE WAS DISTORTED.

THE RESPONSE OF THE TWO MEMBERS I DEALT WITH WAS EXEMPLERY.

IN FACT IT IS DIFFICULT TO FAULT THE WAY THEY HANDLED MY POBLEM. THEY WERE WELL COORDINATED, FRIENDLY AND VERY EFFICIENT. FIVE STARS IS NOT REALLY ADEQUATE

23 lipca 2020
Opinia niezależna
Oceniono na 5 z 5

Great Experience

We had a very good experience shopping with Royal Garden. We had to phone to check which product was suitable for our existing Royal Garden products. The phone was answered promptly and the person was able to help us with our query. Delivery was organised as stated in the confirmation email We received when we bought the items. We were phoned to say which day delivery was due and told we could check on delivery day for an app or I ate time for the delivery. We did this and received an accurate time for our delivery.
This was. A very good service from Royal Garden.

8 lipca 2020
Opinia niezależna

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