Arisha was very helpful and I could relate to her comments, which doesn't always happen. My problem is not with Arisha it is the time R&L it is taking for my very large credit being refunded to... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
After many attempts to get help from Ross and Liddell as I have unsure who is cutting grass in certain areas, today I spoke with Gail who was absolutely fantastic and was finally able to get me the in... Zobacz więcej
40% of reviews only one star Fact - over 3 years with acknowledged health and safety hazard partly blocking emergency exit Fact - over 36 weeks to arrange repair to security fence Fact - gr... Zobacz więcej
Reakcja na opinię
Having dealt with some bad factors previously, Ross + Liddell are the best I've come across. Online chat function is really helpful, Paige and Rhiannon recently assisting with missing keys from previo... Zobacz więcej
Informacje dotyczące firmy
- Firma zarządzająca nieruchomościami
- również w kategorii:
- Biuro nieruchomości
- Inspektor nieruchomości komercyjnych
Napisane przez firmę
Welcome to Ross + Liddell’s Trustpilot page, where transparency meets dedication. As one of Scotland’s largest and most established Property Factoring companies, we manage residential, commercial, and lettings portfolios across the country. From Glasgow tenements to coastal developments, we’re proud to support communities with reliable, responsive property management. At the heart of Ross + Liddell is a commitment to excellent service. We believe property factoring should be clear, proactive, and people-focused. That’s why we’ve invested in structural improvements, introduced Live Chat for faster support, and continue to modernize how we work, all with one goal in mind: putting our clients and staff first. Whether you're a homeowner or landlord we’re here to make property management easier, more transparent, and more collaborative. We’re not just maintaining buildings — we’re building trust.
Dane kontaktowe
Zjednoczone Królestwo
- ross-liddell.com
4,0
Dobra
1 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 78% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Leah was very helpful with my enquires…
Leah was very helpful with my enquires and was quick to help which ia just what you want in a service
31 marca 2026
Opinia niezależna
Odpowiedź od Ross + Liddell
Thank you for your feedback, we really appreciate it.
The online chat function was great and…
The online chat function was great and really quick at getting the information I needed.
26 marca 2026
Opinia niezależna
Odpowiedź od Ross + Liddell
Craig, great to hear that, thank you for providing feedback.
Paige was very helpful in looking into…
Paige was very helpful in looking into my query
23 marca 2026
Opinia niezależna
Odpowiedź od Ross + Liddell
Marie, we're glad to hear that. Thank you for your feedback.
Paige's cheerful and efficient…
Paige's cheerful and efficient helpfulness in progressing an ongoing issue with repair to a door security system
23 marca 2026
Opinia niezależna
Odpowiedź od Ross + Liddell
Peter, what a lovely review. Thank you so much for your feedback. Paige is delighted.
Absolutely awful company don’t touch…
Absolutely awful company don’t touch them
Money grabbing charlatans awful customer service rude staff if you can even get through to them
Just leave well alone
18 marca 2026
Opinia niezależna
Odpowiedź od Ross + Liddell
Andrew, we responded to your previous negative review, requesting information to assist us in identifying your account. Unfortunately, we did not receive this. We have sent a further request, in the hope that you respond, and enable us to investigate an assist with any outstanding issues.
Odpowiedź od Ross + Liddell
Gerard, thank you so much for taking the time to review our services.
Used online chat with Nicole from Ross…
Used online chat with Nicole from Ross + Liddell. She answered all my questions quickly and gave very clear explanations. Excellent service with my first interaction with this company.
20 marca 2026
Opinia niezależna
Odpowiedź od Ross + Liddell
Colin, thank you for taking time to review our services. We appreciate it.
Paige was very helpful and quick to…
Paige was very helpful and quick to respond.
17 marca 2026
Opinia niezależna
Odpowiedź od Ross + Liddell
Monica thank you for your feedback, we appreciate it.
Very helpful.
16 marca 2026
Opinia niezależna
Odpowiedź od Ross + Liddell
Bob, thanks for taking the time to review our services.
Candela! Live chat help
Candela on live chat was a great help today. Very informative and quick to respond, not to mention polite (which I have had little experience of in the past with other departments within Ross & Liddell). Although my main query has yet to be resolved, I feel content and at ease that it will be dealt with soon.
13 marca 2026
Opinia niezależna
Odpowiedź od Ross + Liddell
Gail, thank you so much for your feedback.
Had some billing queries as I had…
Had some billing queries as I had recently moved into. Went into live chat and spoke to Candela. She was super prompt and answered all my questions, and sent me all the information i needed to get my direct debit set up! Brilliant service.
13 marca 2026
Opinia niezależna
Odpowiedź od Ross + Liddell
Lauren, we appreciate your feedback. Thank you
Contacted and spoke to Leah who was…
Contacted and spoke to Leah who was quick to repond and answered my question.
12 marca 2026
Opinia niezależna
Odpowiedź od Ross + Liddell
Thank you for your feedback. We appreciate you taking the time.
Live chat with Paige to follow up on an…
Live chat with Paige to follow up on an issue I have. She tried to contact the company during the chat with no success. She will keep me informed by email.
Couldn’t really ask for more
11 marca 2026
Opinia niezależna
Odpowiedź od Ross + Liddell
Joyce, thank you for taking the time to leave a second review. We're glad to hear that Paige is moving things forward and keeping you informed.
Livechat - Excellent Service
Excellent service from Leah on the livechat, she was very polite and resolved my queries within minutes.
6 marca 2026
Opinia niezależna
Odpowiedź od Ross + Liddell
Thank you so much for your feedback. We'll be sure to pass this on to Leah.
Rhiannon was very efficient at…
Rhiannon was very efficient at providing information I requestefd
5 marca 2026
Opinia niezależna
Odpowiedź od Ross + Liddell
Helen, glad to hear it. Thank you for leaving feedback
Lovely and very helpful staff (Online Chat Servie)
I needed some clarification about my bill which showed an outstanding balance. I used the online chat service and I can’t thank enough “Leah”. She was extremely helpful and professional. She resolved my bill issue immediately. Thanks once again Leah, you are an asset to the company.
4 marca 2026
Opinia niezależna
Odpowiedź od Ross + Liddell
Thank you so much for your feedback, we really appreciate it.
Great service from Nicole on R&L chat…
Great service from Nicole on R&L chat this morning. Polite, prompt, clear; answered questions and actioned my requests. Thank you!
4 marca 2026
Opinia niezależna
Odpowiedź od Ross + Liddell
John, thank you for taking time to review our services. We're glad you are happy with our service.
Paige was very friendly and efficient
Paige was very friendly and efficient. She listened too and understood my message and said she would arrange for a contactor to attend ASAP.
26 lutego 2026
Opinia niezależna
Odpowiedź od Ross + Liddell
Anne, we're glad to hear that Paige was able to assist you quickly. Thank you for taking time to feedback.
Information on grass area degrade
@Kerri from Ross & Liddell was very helpful on the Chat function of their customer service.
Managed this and one other query without any issues.
26 lutego 2026
Opinia niezależna
Odpowiedź od Ross + Liddell
Ian thank you so much for taking time to provide feedback. We appreciate it.
Live chat very helpful
26 lutego 2026
Opinia niezależna
Odpowiedź od Ross + Liddell
Andrea, we're glad to note that you found our Live Chat Service useful. Thank you for providing feedback.
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.