Arisha was very helpful and I could relate to her comments, which doesn't always happen. My problem is not with Arisha it is the time R&L it is taking for my very large credit being refunded to... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
After many attempts to get help from Ross and Liddell as I have unsure who is cutting grass in certain areas, today I spoke with Gail who was absolutely fantastic and was finally able to get me the in... Zobacz więcej
40% of reviews only one star Fact - over 3 years with acknowledged health and safety hazard partly blocking emergency exit Fact - over 36 weeks to arrange repair to security fence Fact - gr... Zobacz więcej
Reakcja na opinię
Having dealt with some bad factors previously, Ross + Liddell are the best I've come across. Online chat function is really helpful, Paige and Rhiannon recently assisting with missing keys from previo... Zobacz więcej
Informacje dotyczące firmy
- Firma zarządzająca nieruchomościami
- również w kategorii:
- Biuro nieruchomości
- Inspektor nieruchomości komercyjnych
Napisane przez firmę
Welcome to Ross + Liddell’s Trustpilot page, where transparency meets dedication. As one of Scotland’s largest and most established Property Factoring companies, we manage residential, commercial, and lettings portfolios across the country. From Glasgow tenements to coastal developments, we’re proud to support communities with reliable, responsive property management. At the heart of Ross + Liddell is a commitment to excellent service. We believe property factoring should be clear, proactive, and people-focused. That’s why we’ve invested in structural improvements, introduced Live Chat for faster support, and continue to modernize how we work, all with one goal in mind: putting our clients and staff first. Whether you're a homeowner or landlord we’re here to make property management easier, more transparent, and more collaborative. We’re not just maintaining buildings — we’re building trust.
Dane kontaktowe
Zjednoczone Królestwo
- ross-liddell.com
4,0
Dobra
1 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 78% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Paige was quick in response and helpful…
Paige was quick in response and helpful in answering all my concerns
24 kwietnia 2026
Opinia niezależna
Odpowiedź od Ross + Liddell
Thank you for your feedback.
We’re pleased to hear that Paige was able to respond promptly and assist with your concerns. Providing clear, helpful and timely communication is very important to us, so it’s great to see this recognised.
Claire was very helpful
Claire was very helpful and understood the issue I raised, and dealt with my enquiry promptly. Thanks
23 kwietnia 2026
Opinia niezależna
Odpowiedź od Ross + Liddell
Thank you for your feedback.
We’re pleased to hear that Claire was able to assist you and handle your enquiry promptly. Providing helpful, efficient service is very important to us, so it’s great to see this recognised.
The Ross & Liddell review scam.
In June 2025 Ross & Liddell's Trustpilot score was 1.2 and their Google review score was similarly extremely low. In the following months they seem to have engineered a massive uplift in their review scores. They appear to have done this by:
1. Deleting their previous Google account and starting a new one.
2. Incentivising or otherwise persuading their renters and landlords to give very favourable reviews on Trustpilot and Google.
Note that they are still getting lots of negative reviews from the factor side of their business but these are fewer in numbers than their many renters and landlords. Their currently relatively high rating in no way reflects the poor standard of service they provide as a property factor!
17 kwietnia 2026
Opinia niezależna
Odpowiedź od Ross + Liddell
Thank you for taking the time to share your concerns.
We take all feedback seriously and would like to clarify that Ross + Liddell does not remove or manipulate reviews, nor do we incentivise customers to leave positive feedback. Reviews across platforms such as Trustpilot and Google are submitted independently by our clients, and we encourage open and honest feedback, both positive and negative, as it helps us to improve our services.
Our business supports a wide range of clients, including homeowners, landlords and tenants, and their experiences can vary depending on the service provided. We recognise that there are areas where we need to improve, and we actively use feedback to inform changes across our teams.
We are sorry to hear that you feel this way about our factoring service in particular. We would welcome the opportunity to review any specific concerns you have and ensure they are addressed appropriately.
We have sent you a request for information, to enable us to identify your account and get in touch with you to discuss any specific concerns.
Terrible Company !
Terrible Company . Called them 9 times in 2 weeks and all promised me a call back to update on cutting our grass that we pay for. No call back so asked to speak to PM or someone in charge !!! Spoke to a PM and promised he would call me back in few hours . 2 days later still no call back . What a shit show of a company. Direct debit cancelled see how long for them to call me back now
21 kwietnia 2026
Opinia niezależna
Odpowiedź od Ross + Liddell
Thank you for taking the time to share your feedback.
We are very sorry to read of your experience, particularly in relation to the lack of follow up and communication you describe. This is not the standard of service we aim to provide, and we fully appreciate how frustrating it is to repeatedly request updates without receiving a response.
We would like the opportunity to review this matter urgently, including the handling of your calls and the status of the works at your development, to ensure it is addressed without further delay.
As we are unable to identify your account from this review, we have sent you a request for information.
I am pleased to report that to date my…
I am pleased to report that to date my professional dealings with Jasmine McKenna in regards to manging our rental property located in the Glasgow CBD have all been very positive.
17 kwietnia 2026
Opinia niezależna
Odpowiedź od Ross + Liddell
Thank you for taking the time to share your feedback.
We’re delighted to hear that your experience with Jasmine McKenna has been so positive. Providing professional and reliable support for our clients is very important to us, and it’s great to know this has been reflected in your dealings regarding your property.
Quick response
Went on portal and had chat with Rhiannon who was quickly able to deal with my issue. Good experience.
14 kwietnia 2026
Opinia niezależna
Odpowiedź od Ross + Liddell
Thank you so much for sharing feedback on our services. We really appreciate it.
helpful
Nicole was helpful, clear and informative when clarifying my issue
14 kwietnia 2026
Opinia niezależna
Odpowiedź od Ross + Liddell
Thank you so much for sharing feedback on our services. We really appreciate it.
Nicole was really helpful at explaining…
Nicole was really helpful at explaining the portal and my invoices,
14 kwietnia 2026
Opinia niezależna
Odpowiedź od Ross + Liddell
Thank you so much for sharing feedback on our services. We really appreciate it.
Been dealing with Ross+Liddell for…
Been dealing with Ross+Liddell for years and can’t fault them. Just recently started communicating with Emma Stevenson, a commercial property manager and she’s been great. Very quick to get back to me with any queries and also just as quick to action any requests.
Thanks Emma and the team. Can’t forget Jasmine too ! She’s also great to deal with.
Ralph.
10 kwietnia 2026
Opinia niezależna
Odpowiedź od Ross + Liddell
Ralph thank you so much for sharing feedback. We really appreciate it.
Assistance with premise issue
There was confusion re a replacement smart meter we had arranged at our premises in Glasgow St Enoch's Square factored by Ross & Lidell. Jasmine from R&L made the time to come down and speak with myself and the engineer in attendance and explain all the works that had already been completed and the options to complete our works. So helpful and knowledgeable! Thanks Jasmine!
10 kwietnia 2026
Opinia niezależna
Odpowiedź od Ross + Liddell
Thank you so much for your feedback, we really appreciate it.
I work with Ross & Liddell regularly…
I work with Ross & Liddell regularly through my work and they have always been very helpful and friendly. Emma and Jasmine specifically are always great to work with and make everything run smoothly - thanks again :)
10 kwietnia 2026
Opinia niezależna
Odpowiedź od Ross + Liddell
Thank you so much for sharing feedback on our services. We really appreciate it.
poor response times to email queries
poor response times to email queries
lack of response to issues raised by owners representatives in a timely manner by staff in local office.
10 kwietnia 2026
Opinia niezależna
Odpowiedź od Ross + Liddell
Thank you for your feedback.
We are sorry to hear about your experience, particularly in relation to response times and communication. We recognise how important it is for owners and their representatives to receive timely and clear responses when issues are raised, and we appreciate how frustrating delays can be. A Senior member of our team will be in touch with you to discuss this matter further.
Really helpful
Really helpful, my advisor Rhiannon answered my question very quick and explained very well
10 kwietnia 2026
Opinia niezależna
Odpowiedź od Ross + Liddell
Thank you for your feedback.
We’re delighted to hear that you found the service helpful and that Rhiannon was able to respond quickly and explain everything clearly. Providing prompt and easy-to-understand support is very important to us, so it’s great to see this recognised.
Had an opportunity to chat to Kerri
Had an opportunity to chat to Kerri.
Kerri is very professional. Understands the queries quickly and provides response to satisfaction.
9 kwietnia 2026
Opinia niezależna
Odpowiedź od Ross + Liddell
Thank you for your feedback.
We’re delighted to hear that you had a positive experience with Kerri. Providing professional, responsive support and ensuring queries are handled clearly and efficiently is very important to us, so it’s great to see this recognised.
Quick and efficient help by Candela
Quick and efficient help by Candela. She sorted out everything I needed!
8 kwietnia 2026
Opinia niezależna
Odpowiedź od Ross + Liddell
Thank you for your feedback, we really appreciate it.
Broken tile on the Apartments roof
The experience talking on line was seem less and was promised it would be handled straight away once the information was gathered. This was a roof tile which had broken off. We have a What’s app group chat within the residents and find this excellent in letting everyone know what is going on.
8 kwietnia 2026
Opinia niezależna
Odpowiedź od Ross + Liddell
Thank you for your feedback, we really appreciate it.
Chat line on My R and L
For once dealing with the Chat line and Paige worked very well. The issue was dealt with quickly and efficiently and action taken to resolve the problem. Hopefully the contractor will be just as efficient.
3 kwietnia 2026
Opinia niezależna
Odpowiedź od Ross + Liddell
Thank you for your feedback, we really appreciate it.
Poor communications, indifferent and unhelpful staff.
[*update* - I have bumped my score up from 1 to 3 as R&L have been in touch recently and have made considerable efforts to address my concerns and to improve their level of customer service.]
Ross and Liddell were never great but since they switched away from named contacts and made customers use a portal (essential a black hole where your messages go, they promise to follow up and nothing ever happens) the experience has become dismally frustrating and unhelpful. Trying to get a common repair done, or even to just get a progress report on existing work, is well nigh impossible. They don't seem to care.
5 stycznia 2026
Odpowiedź od Ross + Liddell
We’re really sorry to read your feedback and to hear about your experience.
Clear communication and responsive support are fundamental to the service we aim to provide, and it’s disappointing to learn that you’ve felt this hasn’t been the case.
We’re particularly concerned to hear that you’ve had difficulty obtaining updates on repairs, as keeping homeowners informed on progress is a key part of our service.
We would welcome the opportunity to look into this for you and address the issues raised. A senior member of our team will be in touch with you shortly in order to discuss your concerns in detail.
Thank you again for your feedback – it helps us identify where we need to improve.
Your staff member Nicole was most informative, helpful and presented the information in. Friendly manner.
Your staff member Nicole was most helpful, informative, taking to suggestions and taking action to resolve. This is the 1st time I have Live Chat and it works a treat!! Thank you Nicole
,
Marie Reynolds 290000106
2 kwietnia 2026
Opinia niezależna
Odpowiedź od Ross + Liddell
Thank you for your feedback, we really appreciate it.
Nicole answered my queries straight…
Nicole answered my queries straight away with a positive outcome.
31 marca 2026
Opinia niezależna
Odpowiedź od Ross + Liddell
Thank you for your feedback, we really appreciate it.
Doświadczenie Trustpilot
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