Roseview WindowsRecenzje 

We had 14 top of the range rose view ultimate windows installed by a local installer in early 2021.

Let's start with the positives.

They look nice and fit well with period properties and look like wooden windows from a couple of meters away, and would fool most people unless they looked pretty closely. Mechanically they work as they should and the construction looks decent. They also keep the rain out as you would expect with any window

Unfortunately, there are some very serious downsides.

The windows have extremely poor draft exclusion and sound reduction properties. I would say there is not that much difference between these and our original 100 year old single glazed sash windows when it comes to drafts and sound reduction.

On a windy day I can put my hand by the meeting rails and feel a draft coming through the window. Also traffic noise is not reduced by much at all even though we opted to go for the more expensive acoustic glass on all of the windows facing the road. It's as though each window has been left open a crack even though it's fully shut.

For comparison, when visiting a friends house who has far cheaper and older upvc sash windows they have no such issues. No drafts and the sound reduction, next to a busy road, is significant.

I have spoken to our installer and rose view many times about these issues, rose view have visited 3 times, none of their "fixes" have made any real difference. It's also been very difficult to get anyone from rose view to visit with it taking many weeks to get an appointment and then having multiple cancellations from them.

After getting nowhere I managed to speak to the MD, Richard Burrells, who initially sounded very positive on the phone assuring me that this is not the experience they want customers to have and they would make sure the problems are resolved, I thought I was finally going to have the problems resolved. We had another visit from rose view that failed to resolve anything, they replaced the brush seals with a longer version but no significant improvement.

I emailed Richard again who responded saying "That’s our duty done now we have attended and any further steps you wish to take would be with your installer who you contracted with." so after assuring me they would resolve the issues they then washed their hands of it after just one more visit.

On one of the visits from rose view the installer was in attendance to correct any fitting issues that may have been the cause. There were some minor installation issues that were rectified by the installer and rose view have not highlighted any further installation issues, indicating this is a problem with the windows themselves and not an installation problem. The only thing rose view has done to try and fix the problem is to replace some cheap brush seals with larger ones which has not helped.

I could not recommend these windows to anyone as they fail at two of the fundamental jobs they are supposed to do. Rose view have also been very difficult to get out to resolve any issues, it was 18 months from the date the windows were installed to the last rose view visit, and we are still stuck with poorly performing windows having spent many thousands on these windows.

RESPONSE:

You state that: "Unfortunately the issues you are facing are caused by the way the windows have been installed. They have been fitted out of square and with insufficient support and packing, meaning that the frames are skewed in relation to the sashes. This in turn has created gaps, allowing air and noise in."

This is the first time this has been mentioned by rose view at any point. As mentioned in my initial review upon the initial rose view visit some installation issues were highlighted the installer then revisited to fix the issues highlighted. Rose view then visited after the installation fixes and there was no mention of any installation issues after this point. I even had a lengthy conversation with the rose view representative about what could be causing the problems and there was never any mention that, in your view, the windows had been installed incorrectly causing the issues. Had this of been highlighted at the time I would have perused this with the installer.

I would request that you please send to me in writing the problems with the installation so that I can take this further with the installer. Without this evidence it will be very hard to get them to do anything to rectify the situation.

I have no idea why no one told me this at the time the inspections were made, or if this is a case of passing the buck to avoid taking responsibility?

UPDATE 30/11/2023

No response 40 days post-email to MD for info, though acknowledged. Appears their claims below are unfounded; customer concern seems disregarded. My review holds.

We have been trading with Roseview for more than ten years. Their product range has expanded and improved over that time, enabling us to increase our system portfolio and fulfil some prestigious projects, many within conservation areas. Their sales and technical back-up has always been first-class. I would say that they are unique within the plastics window industry.

Richard and Rick from deliveries our absolutely outstanding. They always go above and beyond when delivering to us. We have several suppliers but these two are truly outstanding. Thank you both very much for your hard work.

Had my Roseview sash windows fitted yesterday and the quality and finishing is amazing! Highly recommended

Good people and Awesome product range. The Ultimate Rose window Mk3 is a beautiful vertical sliding window with all the characteristics of a traditional sash window, of the range this is by far our favourite to sell and supply to our customers. Roseview are easy to deal with and dedicated departments make things run smoothly.
Matt , Broadland Windows Limited, Norwich.

Our property is at the end of a street of listed houses in a conservation area, so it was important to replace with a window that did the property justice and didn't look out of place.
The initial visits to a local showroom allowed us to see the window up close, something which other companies couldn't provide.
The windows were manufactured to the designs required and the installation team did a great job at making them look fantastic inside and out.

My Wife has had a number of neighbours calling in to ask where we got our wooden windows from, when she tells them that they are UPVC they are astounded.

We have been dealing with ROSEVIEW for as number of years now and find not only the products great but their service too, we get a lot of help from the office staff and the drivers are helpful and polite, would happily recommend them to my clients

Having a shocking experience with Roseview which has been going on since December 2022. I require an email address for quality control and Managing Director a.s.a.p please. edit to add.....such a shame that I had to post over social media to get an email address that was denied to me when I rang earlier today and asked. Email sent. Edited from 1* to 4* as the service from Richard Burrell (MD) since I flagged concerns has been polite, prompt and incredibly proactive. Within 2 weeks, new windows were manufactured with new glazing and all other problems are now rectified and installation is complete.

We have just replaced our windows with Roseview Ultimate Rose windows in Chalk finish in our Victorian house . I wanted windows that were sympathetic to the age of the house, but would also be low maintenance and I’m absolutely delighted with them. The overall quality, finish and authenticity are excellent and the service I received when I called to source some trim was also very friendly and efficient. Lots of people have commented on how good the windows look so the look and quality is evident. Well done on a brilliant product.

We are in the process of replacing all the windows in our conversion with the Ultimate Rose sliding sash. They have transformed the look of the property and we can't wait to get the rest of them installed. You would never know they aren't wood!

We love our windows! They look so authentic that neighbours didn’t realise they had been replaced! They looked exactly the same as the 1900’s sash windows with all the modern properties of insulation both heat and sound! They are so easy to clean and we’re worth the investment without a doubt . If you are pondering about replacing old draughty original windows then don’t!

We absolutely love our new Ultimate Rose sash windows. Almost indistinguishable from timber without the upkeep or pricetag. They also keep the room well insulated. We went for a chalk finish with bronze hardware and are thrilled with the result!

I contacted Roseview Windows directly as I had some additional queries on the finishes of the sash windows the installers could not advise on. I was put through to Jazzmyn Crow in Marketing. Jazzmyn has gone above and beyond with her assistance, being the most helpful, informative and extremely patient person I have yet to come across in this field. Jazzmyn also answers very swiftly to queries and her friendly manner makes for an even better experience.

We had Roseview windows fitted 5 years ago. I cannot recommend them enough. I rarely write reviews but it just occurred to me that I should for this company.
A neighbour had them fitted before us and I thought they were wood. They look as good as the day they were fitted. The quality is remarkable, they look beautiful and they are easy to clean (they have really not needed much more than the odd wipe over). They also keep the sound of the busy road outside down brilliantly. 5* well earned.

We've had 6 Ultimate Rose in Chalk White windows installed and they have really enhanced the look of our house. We went for Victorian Offset design which were originally in the house before someone changed them to Georgian. Had a couple of queries before we decided which way to go, so popped in to the factory/showroom for a look and chat. Roseview team have been very helpful throughout the process.

Really excellent service - I needed some replacement sash window lifts and my request was handled courteously, professionally and supplied speedily.
I am delighted with the quality of our windows and would not hesitate in using Roseview again.

All my communications with Roseview Windows have been professional and helpful. They have had patience in explaining technical details and have been quick to respond to any communication.Happy to accommodate a quick call to avoid a lengthier email exchange. The Rose Ultimate windows look great. We are in a conservation area and the traditional look fits well together with a softer white that also makes for a more authentic feel . The windows look well made and the action on open and closing is smooth. A reasonable level of sound suppression is afforded by them certainly more than old style upvc. I would not hesitate on recommending this product or company.

We live in a conservation area and so opted for the Ultimate Rose as this is the closest looking thing to real timber. The windows look amazing and you really can't tell the difference to traditional wood. Our old timber windows were in such a state of disrepair that the transformation is incredible.

We have used Roseview as a supplier of secondary glazing for over a year and are very pleased with their efficiency from quote to delivery.
A recent installation for acoustic benefits proved to be excellent with our customer delighted at the results.
HEATH WINDOWS AND DOORS LTD., CARDIFF