Do not recommend
Do not recommend. The owner says she cares about the properties as she owns them and has interest in keeping them nice and modern. Ultimately you have to chase for things to get done. We have had issues with the hot water 5 times this year already, each time a different issue. We have a garden, and this was left to get overgrown and we were told to be patient as the gardener was too busy to come round. We then chased a month later and the gardener came that week. No emergency number, so urgent issues don't get dealt with until the next working day. This means if you loose your key, get locked out of the house / an urgent issue like no heating or large leak etc cannot be dealt with until the next working day. Luckily hot water and heating have been our only issue, but we did go Easter weekend without, as well as other weekends this year. Additionally you have to pay for washing and drying which is only highlighted once you receive the contract, this is not highlighted at the viewing. You pay 20p for 20 mins, but the machines have no setting for 20 / 40 minutes etc, so you will always be paying a little more than you need. Landlord is quite unprofessional, quite argumentative on emails. Makes sure you read through your contract, there are clauses like not allowing fans in rooms (house is unbearably hot, like all houses, in 30 degree weather in the UK).
Pros: gives at least 24 hours notice for access to property. All communication through an app so everything is on record, though the app crashes a lot (not landlords fault). Kitchen is set up for house share, two hobs and two fridge freezers, so you're not struggling for space.
Odpowiedź od Roost Lettings
Thank you for taking the time to leave a review.
We are sorry to hear that your experience did not meet your expectations.
With regard to the hot water issues, we appreciate that this was frustrating for all residents. The property experienced a series of separate faults throughout the year, several of which were linked to external water pressure fluctuations affecting the area. On each occasion, qualified contractors attended as quickly as possible to investigate and resolve the problem.
We would also like to clarify that we operate an emergency reporting procedure for urgent out-of-hours issues, and emergency contact information is displayed within the property. Residents are provided with guidance during check-in regarding emergency reporting and lost key procedures.
The use of the laundry facilities is chargeable and this information is provided during the application process, within the tenancy documentation, and is visible on the metering equipment located alongside the machines.
In relation to the garden, it is maintained on a scheduled basis throughout the year. As with many mature gardens containing established trees and planting, its appearance can vary between maintenance visits, but we do not consider it to have been neglected or overgrown.
We always welcome constructive feedback and continually review our systems and processes to improve the experience of our residents. We wish you all the best in your future accommodation.