I am trying to close my account due to a gambling addiction. I've supplied all the documents asked for and I have reconfirmed twice that I wish to close my account. I had the same issue with an associ... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
I am trying to close my account due to a gambling addiction. I've supplied all the documents asked for and I have reconfirmed twice that I wish to close my account. I had the same issue with an associ... Zobacz więcej
Reakcja na opinię
Fique longe deste casino e super spin. Tento encerrar conta por vicio do jogo ha 2 meses após enviar documentos para encerrar a conta nao fecham. Ladroes Além disso pedi para me bloquear a conta e d... Zobacz więcej
Reakcja na opinię
Thought I’d give this casino ago. After depositing quite bit I managed to build a balance on the slots which was great fun! Currently 27 hours from submitting a withdrawal. Still pending.. will keep u... Zobacz więcej
Reakcja na opinię
Its very bad casino never give any bonus if you have cash back.And the game rolled I think this casino manipulation with the game .So bad never answear when I send email.
Reakcja na opinię
Odpowiada na 38% z negatywnych recenzji
Zwykle odpowiada w ciągu 2 tygodni
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
UPDATE:
The casino is actively responding to other reviews while completely ignoring my case.
My withdrawal (€8,200) has been pending since February 20.
The casino confirmed multiple times that it is valid, secured, and “on its way”.
Despite this, I have received no payment and no response for over 2 weeks.
This is not a delay anymore, this is selective avoidance.
I got A very kind helpful person called Emily honestly she is no1 id say that she deserves a massive parish nothing was to much trouble and explain everything perfect ii thank she should teach some of your staff people skills thanks again Emily I hope if I have to live chat again I hope il get you thanks again

Odpowiedź od Rollyspin
I am trying to close my account due to a gambling addiction. I've supplied all the documents asked for and I have reconfirmed twice that I wish to close my account. I had the same issue with an associated site and it took a month to close my account down. This is killing me.

Odpowiedź od Rollyspin
Its very bad casino never give any bonus if you have cash back.And the game rolled I think this casino manipulation with the game .So bad never answear when I send email.

Odpowiedź od Rollyspin
Thought I’d give this casino ago. After depositing quite bit I managed to build a balance on the slots which was great fun! Currently 27 hours from submitting a withdrawal. Still pending.. will keep updated but hopefully will receive funds very soon

Odpowiedź od Rollyspin
I would just like to say that rolly spin has 250 of my winnings and wont release it till I send them a photo of my passport a bank statement through pdf format and a utility bill and proof of the date I spent money on there which they already have cause they have my bank details I really dont get why they need all these important personal details really beginning to think its a scam please let me know if anyone else has had to send so much personal stuff to get whats owed they didn't need all this verification when they took your money sent all the correct documentation and its still not enough so please give them a wide birth they still have my 250 winnings and dont seem to want to part with im a 65 Yr old pensioner and was looking forward to going on a spending spree with what I had won fat chance now

Odpowiedź od Rollyspin
Please dont listen to all these negative comments, I did and made me go crazy thinking I wasn't going to get my winnings. I even emailed rollyspins non stop.. I feel stupid now. I got my winnings, took like 27 hours to process and had a instant bank transfer.
The big bass games are my favourite you win big on the bonus rounds.

Odpowiedź od Rollyspin
Impossible de fermer mon compte sans fournir de pièce d’identité – pratique abusive
Je demande simplement la fermeture de mon compte, sans retrait ni opération financière.
Le casino refuse systématiquement et exige une vérification d’identité complète, alors même que :
- mes dépôts ont toujours été acceptés sans vérification
- aucune suspicion particulière ne m’a été signalée
Cette exigence apparaît totalement disproportionnée et constitue un blocage abusif à la fermeture du compte.
Je suis actuellement contraint d’envisager un signalement auprès de la CNIL pour non-respect du RGPD.
Soyez vigilants avant de vous inscrire.

Odpowiedź od Rollyspin
Don't join stay away.I have put loads on only took once and that's when I first joined, i've asked several times for over a month.For my account to be closed due to the lack of wins given by the site, they have ignored this request. Even though I've told them that they're having an effect on my mental health. And my gambling is getting out of control. The site stuff are very rude. Don't want to deal with t. Request, keep getting told. It's been dealt with and it's a priority but nothing's been done for a month to close the account. They don't care about anything making profits.

Odpowiedź od Rollyspin
Only just joined this site as I liked the games...deposited about 80 and hit the bonuses on a variety of games about 3 times..what a joke 🤬

Odpowiedź od Rollyspin
STAY AWAY. Contacted them numerous times asking to close my account and they just ignore all requests. They are just complete scam artists trying to get you to deposit more against all responsible gaming regulations.
Tres mauvais site
Il me demande mes fiches de payes pour fermer mon compte
Et meme leur blocage jusqu'a 12 mois ecris sur leur reglement il l'applique pas

Odpowiedź od Rollyspin
Crooks is what comes to mind about this casino. I've been asking for my account to be closed for months and at first they emailed me back but now they just ignore me. You go on their live chat which is a waste of time they cant help and say wait to hear back by email. They do not pay out if your lucky enough to even win. STAY AWAY theres other sites out there.
Shocking casino, will not self exclude me after numerous times of asking. I sent the relevant documents required and they just keep sending emails back saying we are looking into, some have even said we can give you a bonus as you qualify for it. Disgusting behaviour
attention grosse arnaque, je demande depuis plusieurs jours de clôturer mon compte car je suis interdit de casino, ils ne veulent pas me le clôturer.
De plus plus de 2000 euros de dépôt sans résultat! A fuir absolument
Fique longe deste casino e super spin. Tento encerrar conta por vicio do jogo ha 2 meses após enviar documentos para encerrar a conta nao fecham. Ladroes
Além disso pedi para me bloquear a conta e durante 2, meses não o fizeram. Pedi o bloqueio por vício do jogo ! pedi o reembolso de tudo o que gastei e não me deram nada

Odpowiedź od Rollyspin
Seems dodgy as I’ve asked to close my account and they’ve asked for all my documents to close my account include bank statement or payslip ! Ridiculous just permanently close my account simple !!!

Odpowiedź od Rollyspin
Great site and good customer service would recommend

Odpowiedź od Rollyspin
Great casino best games highly recommend for fun and great customer service

Odpowiedź od Rollyspin
Best casino where i played! Very nice communication with chat! fast withdrawal 24h! For 1 month win 5k £ and all withdrawal without any problems pay!

Odpowiedź od Rollyspin
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.