Rokit Recenzje 

Extremely disappointing experience. I paid €53.90 for a Vintage Lacoste Sport shirt. After wearing it once and washing it once at 30°C (as instructed and never tumble dried), the zipper came apart, the stitching started to unravel, and the care label became completely unreadable.
Even more disappointing is Rokit's customer service. Despite four emails, including clear photos of the defects, I have received no meaningful response whatsoever.
Poor product quality combined with non-existent customer support. Based on my experience, I cannot recommend Rokit. Buy at your own risk—if something goes wrong, don't expect them to take responsibility.

Thank you for the fast delivery and more importantly; having a great stock of Tommy Bahama.
My wife loved the medium one of the three I purchased.

Service completely sucks. They will tell you that your order will be there on one day and not even ship out tell that day has come and you have to email and ask where your tracking number is. Plan on returning the item once I recieve it. 1 star for effort because they "shipped it even tho it hasnt gotten to the carrier yet. 0 star for caring they forgot my order. Will never give them any of my hard earned money again.

the clothing arrived mint condition (like advertised) and came fast and well packaged :)

Good quality. Quick delivery. I recommend

Well presented selling 'page"- accurate, efficient description of goods, and simple, straightforward method of payment- fast delivery- and fabulous result!

Don’t order from them. I ordered next day special delivery and they didn’t bother to ship it because one of the TEN items was out of stock, even though it was listed on the site. Then they “attempted to deliver” even though I have a 24 hour concierge they said no one was home. They didn’t redeliver until after I had left for my holiday, and now the returns period won’t allow me to return by the time I get back. Awful customer service, don’t bother you can find much nicer elsewhere. It also makes no sense to hold up an entire order because one item is out of stock. Especially when they have paid for express delivery. Just auto refund the item, or make sure your website is up to date to stop this from happening

Great jacket, top quality. Exactly what I was looking for

Good website, quick delivery etc etc, but the customer service after delivery has been standout. Returned four items (no fault of Rokit) and wished to enquire re return status - I got an immediate, understanding response from the customer care team who assured me as to the status of the returns. As someone used to the usual delays in responses to these kinds of queries, I was really impressed with the speed of response.

Great product, great price, fast delivery, everything you expect from an online store and seldom get. I have purchased from Rokit Vintage a few times, both in store and online. No problems

I've visited one of their London stores at Brick Lane, and while I didn't buy anything at the time - they seemed like a decent enough secondhand/thrift clothing business.
So I assumed that they were reputable online too. This turned out to not be the case.

Fast forward to recently, I ordered an overshirt, it arrived 3-4 inches larger in the chest than advertised, so a pretty significant error on their part. I reached out and they said they'd only do a refund upon return or a rather paltry 10% partial refund if I were to keep the garment. I sent a follow up email to discuss the returns process terms and them arranging a prepaid return postage label and have heard nothing back, they seem to be ignoring me. They don't seem bothered.

I am apprehensive that if I send it back via post they won't reimburse me the return postage cost. Really disappointing.

I'd suggest avoiding this business if possible, they apparently don't know how to correctly measure and list their garments and if you politely raise this they don't seem fussed about owning up to it in any meaningful way. If anything they unfortunately had a hostile and subtly accusatory tone in their correspondence, as if I was in the wrong and had misrepresented the garment measurements to them despite a clear photo showing the actual chest measurement.

I'd also add the garment arrived unwashed and smelled musty. You'd think they'd wash it first out of courtesy.

Update: After managing to get through to them, their "resolution" was a 20% partial refund, which is still less than the cost of an alteration.

I bought a trench coat that looked completely different in person and they didn't refund the return fees because it was the actual item advertised. The trench coat in photo looked beige but was actually sage. I also had a few stains not shown in the picture. Never using them again

First time ordering shose from them. I really wish they would tell what the shoes original size is, instead of they're own size based on their measurements. The shoes did fit though.

I also ordered some pants, I've ordered pants from them before, which was a 28-28 and those fit me sort of baggy, however the pants I've ordered now, which are also 28-28, don't fit me very well. I'm not sure why there is an inconsistency when it comes to the measurements, they should fit the same given the measurements.

Fik aldrig min vare bliv ved med at stå på en depot som ikke kom vider fra skrivet til virkeligheden sige skal bare bestille levering men det kunne man ikke. Det skulle vider til et levering sted så kunne hente det. så ingen hjælp at hente. Hade ellers glæde til at prøve at mit tøj

I was slightly concerned about some of the reviews. I need not have worried. My 90's Carhartt Gilet was just as per description and photos. In great condition and a great price. Really pleased when it arrived. Excellent communication, great packaging and delivery. 5* all the way.

Items were marked, in ways that were not described on the item pages. I told Rokit. They just kept lying to me :/ couldn't get pass their robotic customer service wall. I thought their higher than avg prices were because you didn't get treated like this.

Disappointing. I really enjoyed their in-store support, but ordering online is a nightmare. I think it might be a scam. The clothes really don’t match what is described on the website. They also have a nonexistent customer service.

Returned an order within the 30-day window. Paid for first class delivery and everything (myself!). Have not received a single acknowledgment, nor any response to my follow-up emails.

Really nice store and lots to selection , I recently got a pair of Levi’s jeans and they were good value

Bought an amazing vintage Levis jacket in perfect condition. Staff at the Covent Garden store were friendly and helpful. Best vintage in London

If I can give no star I would. The item had stains and appeared old and tacky. I send back the item however they are refusing to refund me the full amount. Staff is very rude and manager is disrespectful.Do not use this store, you will regret. Poor service and quality.