Roberto Cavalli Recenzje 

Il servizio clienti è terrificante . Ho ordinato una camicia ma ho ricevuto una felpa. Prima mi hanno fatto impazzire per avere le foto nel formato a loro gradito e poi sono spariti nel nulla. Comunicazioni mail interrotte giovedì (oggi è sabato).
-Nessuna scusa
-Nessuna rassicurazione sul reso
-Non mi hanno spedito la camicia che avevo scelto
- non hanno effettuato un rimborso
Parlo ovviamente del sito ufficiale

No dust bags sent with both my sandal order
0 for customer service in fact worst that a 0
I buy all the brands but never not have dust bags
Pretty poor show
Never buy again

Acquistato l’ infradito dal suo sito a gennaio per andare a febbraio in Thailandia. Fra 5 gg di utilizzo va via tutta la vernice . Scandaloso! Scrivo in servizio clienti 5 gg fa e non c’è nessuna risposta . Pretendono i soldi per le ciabatte “usa e getta “

If I could rate them zero I would. No customer service, if you want to purchase from them, ensure you absolutely don't need to return (even if u pay full price and keep tags on and spend 20pounds tracked delivery out your own money, no returns accepted!

I have the same issue the most recent 1-star reviews have with their refund not being processed. I ordered a hoodie, it was too big. I sent it back the next day and they received it February 19 and it was signed by their worker.

I have not received a refund (17 business days so far) and I reached out to them multiple times for them to just give me a run around.

Today I went ahead and filed a chargeback with my CC. This was the worst return experience I had with a “luxury” retailer to date. Not sure if I will ever order anything from them again, fearing they might not refund the money if an item doesn’t fit.

Edit: it is April 8 today and they have still not refunded me, I opened a dispute with my CC provider and the investigation is ongoing. I would highly advise you to not shop from this store as you might get the same treatment if you try to return an item for whatever reason.

I would like to give this shop 0 stars if it were possible. This shop is a disgrace. I ordered something 4 months ago. I received the item and it didn't fit; it was too big. I sent it straight back. They said my money would be refunded in my account in 10-14 days, and to this day I have had nothing. I keep calling them. The employees are from Italy. You hear on the phone that they work from home. As soon as you ask something, they act as if they were typing something on the computer and forwarding it, and it's the same with every call! Please write here too if you have been taken in by surprise. People don't like it. It's sad. Roberto Cavalli really needs it, he's broke never again

3 stars for Previous experiences , I love their stuff , shoes, boots , trainers …. Never ordered any clothes before , now got a coat . Coat is absolutely stunning , but , the buttons ! The buttons !! Never seen such poor quality before no matter what shops. Never ! Is all tarnishing with black pieces that it even goes under the buttons and leaves marks on the coat . That’s really a shame as the coats quality is outstanding.
Returning it.

I have purchased one sneaker and returned it. The return was processed on 31st January. Still I did not recived my refund. Customer service not really helpful in this case. Your store return policy has within 14 days. I am really not sure what I am supposed to do to get my refund. If someone would be helpful here, I would highly appreciate it.
I never experienced anything like this with any online store. They simply don’t pay my money back. They say on the phone that they will contact me, but noone confirming when I will recieve my return or when I get any reply on this case.

Acquistate il 24 dicembre 2023 un paio di sneakers. A febbraio 2024 mi presento in negozio con le scarpe in quanto si erano distrutte. Visibilmente fatte male.
In negozio a scalo milano mi dicono di lasciare le scarpe e che mi faranno sapere, in quanto lo stesso modello in altre colorazioni aveva avuto lo stesso problema. Risposta: non possiamo fare nulla. Stessa cosa il servizio clienti.
Siccome non sono costate poco, vi consiglio di NN comprare mai le loro sneakers. Servizio clienti penoso e prodotto veramente fatto Male.
Peccato nn poter allegare le foto

Qualité minable , service après vente inexistant…un manteau acheté le 28 décembre , déchiré 1 mois après … pour une marque qui ce dit haut de gamme c’est inadmissible…
J’ai déposé le manteau il y a 3 semaines , je n’ai aucun retour et le responsable n’est jamais joignable… je tien à préciser que l’achat à était effectué le 28/12/2024
Leurs discours de l’usure… donc à notre charge. leurs place est plutôt au sentier, que dans des boutiques soit disant haut de gamme

I am so disappointed about this company such a big brand very poor customer service. They telephone number in the Google wrong as well .

I have ordered two turtleneck sweaters in December from the Roberto Cavalli Online Store. I received one package in good condition, but it only contained one of the two sweaters I had ordered. Now it’s early February and nothing has been resolved—no replacement has been sent, nor have I received a refund.

It is simply unacceptable that a supposedly luxury brand is backed by such an amateurish organization. This kind of service is intolerable, and I cannot support a brand that treats its customers in this manner. I strongly advise potential buyers to avoid this store.

I ordered my boots January 15 weeks ago paid for Xpress shipping. All they did was a label was created and keep blaming UPS for not picking up the package. I called UPS and they said they can’t pick up a package if they never notify them to pick it up. I never experienced anything like this from a high end brand. This has been the worst experience. CV-US-00004393

Assistenza pre e post vendita impeccabile, professionali e celeri anche per quanto riguarda i resi.

Worst company ever. Nvr sends you your stuff and steals your money, they are no help and bad service. Nvr order offline

Esperienza eccellente. Ordinato le scarpe il giovedì, al sabato mattina sono arrivate tramite corriere Ups. Spediscono dalla Francia, il deposito è vicino a Cannes. Molti articoli arrivano direttamente dal negozio della Croisette, quindi sono indumenti e calzature che spesso stanno in negozio.
Ho fatto l’acquisto, poi ho letto le recensioni e mi sono disperata 😱
Invece è andato tutto a buon fine.
Ho voluto scrivere la recensione per non scoraggiare, chi come me, ha comprato!
Qualche acquisto sarà stato problematico, ma nel mio caso, per fortuna, no 🙏🏻

Ho ordinato a fine novembre una borsa di 700 € dal sito di Roberto Cavalli con il n. ordine CV-EU-00005355.
La borsa doveva arrivare i primi di dicembre e non è mai arrivata.
Alla fine si è scoperto che il pacco è stato perso dal corriere UPS e ho fatto reclamo sia a Roberto Cavalli che a Ups che hanno aperto la pratica.
E in data 23 dicembre tramite e-mail mi è stato comunicato da Roberto cavalli che il pacco è stato ufficialmente perso dal corriere ups e che Roberto Cavalli entro 10 giorni lavorativi mi avrebbe rimborsato 700 euro.
Ad oggi 22 gennaio non ho ancora ricevuto il rimborso, sono 2 volte che chiamo all'assistenza clienti di Roberto Cavalli chiedendo delucidazioni e mi hanno risposto che c'è stato un problema nel pagamento e continuano a rispondere la stessa cosa senza trovare soluzioni e non dandomi una tempistica.
Sarò costretta e procedere tramite via legali per ottenere il rimborso.
Peccato che non si può mettere 0 stelle.

I’m having same problem with a refund , they keep saying within 14 days but do not refund !!!

Bought items too big sent back requested for smaller items. They were not the correct items that was supposed to be sent out sent back the item now they refused the package. This place is a joke please please do not order from them customer service are dishonest and everyone on here are telling the truth this is a scammmmmmmm if I haven’t seen one it’s is now 1/17/25 no resolution still have not received refund and the have had product since 12/27/24 I have emails stating that I will be refunded in 14 business days still no refund

Roberto Cavalli received my return on November 21, 2024, yet I still have not been refunded. The customer service is an absolute disaster, constantly claiming to “escalate the matter to a higher department.” To this day, I have received neither a response nor my money back. €500 gone without any resolution. Do not order from them—they are nothing short of scammers, despite presenting themselves as a luxury brand. I strongly advise against purchasing anything from them. The only thing you’ll get is a headache.