RBB Recenzje 

53
Wynik TrustScore: 5 na 5

4,8

Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Delicious coffee, 5 star service and also a very fun experience! Love the concept of personalizing your own coffee or discover 2 different flavours every month. I prefer a medium roast but my husband... Zobacz więcej

Reakcja na opinię

Oceniono na 4 z 5

Order was just as expected, delivered in timely manner and beans are good. The bag is really not great, difficult to open up and not ideal to store beans, but if you can store the beans anywhere else... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Loved the packaging! The coffee was amazing and it was nice to have 2 bags from differents places. You can taste the difference. I'll buy again J'ai beaucoup aimé l'emballage! Le café était délici... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

So far so good! RBB send me my first order a couple o weeks ago. I didn’t know what I was getting, but the 2 coffees they sent were very good! Most importantly: they had roaring dates and all the im... Zobacz więcej

Informacje dotyczące firmy

  1. Sprzedaż internetowa
  2. Palarnia kawy

Napisane przez firmę

Discover newly harvested coffees that match your unique taste preferences. Roasted in Montreal and delivered fresh to your home every month. NB: RBB is no longer active (April 2022).


Dane kontaktowe

4,8

Doskonała

Wynik TrustScore: 5 na 5

53 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,8

Wszystkie recenzje

(53)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 0

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Excellent service.

Excellent service.
There was a problem with my order and they were quick and very cordial in fixing it. They even offered me a free sample of a coffee I wanted to try which was discontinued. Amazing experience.

2 czerwca 2021
Oceniono na 1 z 5

Better Luck Next Time

Inward orientation: “We have a model on how to do things. If you don’t like it, go elsewhere.”
Makes sense in the founder mentality. And it’s possible that it’ll eventually work for this one business. It’s also possible that it’ll cause issues in the overall scene without replacing that with any significant benefit.

I did cancel my subscription and wish them good luck. Negative behaviour doesn’t mean they’re not “good people”. It just means that we won’t establish rapport in this context.

I won’t actively recommend against it unless people ask me. In which case, I’ll actively promote other options.

(After reading the reply about the context, I stand by my review of the service itself. As for my own context: I got followed by their Twitter account, got curious, and subscribed to the service from my phone, where the FAQ wasn’t visible at any point. The model of assessing someone’s tastes based on the feedback process described in the FAQ runs counter to a lot of the efforts done across the coffeescene for years. I’m not in that business by any stretch of the imagination. I do care about coffee lovers getting more involved in selecting coffee beans which will enhance their experiences. As I stated in my review, this isn’t a customer service issue, anymore. That was solved some weeks back. It’s about the core service, which Trustpilot asked me to rate.)

18 maja 2021
Logo RBB

Odpowiedź od RBB

We greatly emphasize on providing an excellent customer satisfaction, and therefore it is important that we state the correct context here:

After you placed your subscription order, you wrote to us asking how we deliver personalized coffee without asking questions about your preferences during the subscription. We replied back immediately with how our personalization model works and also requested you to filter out the single origin coffees that you think you will not like so that we can already note your preferences and build your coffee profile. Your response to that was that we should have stated the model clearly on the website before you being charged (even though our homepage and FAQ section states how we aim to offer personalized coffee delivery). Seeing your response back, we kindly offered you a full refund if you are not satisfied with our coffees and service, whilst still delivering your first coffees. You immediately asked for a refund and we processed the refund right away, and you did not give us the chance to deliver our coffees to you. Although, we understand it was undesirable from your end to spend time to purchase our subscription and then receiving back the refund, we did not want to make you feel cheated or that we just want your money. From the team, we apologize for the inconvenience.

Oceniono na 5 z 5

Everything is perfect

Everything is perfect ! The coffee is really good (one of the bag I received had been roasted the day before!) and the delivery-person was really nice. I highly recommend this service !

8 kwietnia 2021
Oceniono na 5 z 5

Surpassed my expectations

Excellent experience so far with the delivery, quality of beans, flavours and customer service. Being greeted at my door with a smile (I assume as they wore a mask) and the words "coffee delivery" was great. Wish the sealed bags were a bit easier to open. Could be me or a one off for my batch, but when I try to open it I end up tearing the bag, so need transfer to another container. Looking forward to my next box.

3 kwietnia 2021
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Odpowiedź od RBB

Thank you for the kind review, Justin. Wearing a mask is strictly mandatory for our delivery team; the smile is reflected through the eyes :). The bags are little sturdy so tearing with hand could be rough. We look forward to delivering your next coffees.

Oceniono na 4 z 5

Good

Order was just as expected, delivered in timely manner and beans are good. The bag is really not great, difficult to open up and not ideal to store beans, but if you can store the beans anywhere else then that's not an issue.

1 kwietnia 2021
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Odpowiedź od RBB

Hi Eric,

Thank you for taking the time to rate and review us. We're happy you enjoyed drinking the coffees, and we're sorry you had some difficulty with the bags.

We understand sometimes our subscription bags, especially the 170g bags, may be a bit difficult to work with. However we prioritized getting 100% biodegradable bags to foil-bags for our subscription customers, as it aligns with our green vision. As you may have have noticed, the bags are manufactured by a Canadian company, and getting fully degradable bags are rare at present. Although we have put our request for block bottom bags with zipper, which would more easier to handle. For now, if you would like, we can send your coffees in the usual (non-biodegradable) coffee bags that is self-standing. Just let us know via email on info@roastedbeanbox.com. We hope this helps. Thank you again.

Oceniono na 5 z 5

Love it so far - have some feedback

Love it so far, can't wait to see my taste profile and understand exactly what it is I like with every coffee.

Would like dose, yield, extraction time suggestions for espresso so I don't waste so much coffee dialing in and have a guide to start with for EACH coffee.

Would be nice to have more information on each coffee, some history with the farmer, full transparency, what the farmers are planning to do in terms of sustainability and improving their farming practices etc.

Would also be helpful to have an environment section on the page or just added to the FAQ to highlight the environmental components that you find out after subscribing and/or asking questions: shipping box reusable, 1$ deposit, coffee bags compostable (removing the metal tie), the sustainability of the farmers, transportation, everything. It's helpful for consumers to make the right choice when choosing where they buy their coffee and if this is something RBB is doing as a default, it's important to highlight that!

16 marca 2021
Logo RBB

Odpowiedź od RBB

Thank you very much for taking the time to rate and review us, and to write your feedback; it is very useful. Below is our response to your feedbacks:

1. We understand that our brew guide does not cover espresso preparation because every machine has their unique recommendations on how to get that perfect shot. Our team would be happy to have a look at the instruction manual for your machine and provide possible recommendations, so please feel free to get in touch.

2. We do provide some information about every coffee on our website (roastedbeanbox.com/pages/discover-coffee), but your suggestion to include more transparency is noted and we will aim to provide more information about the coffee farms/Coop for each single origin coffee.

3. Having a separate "Sustainability" webpage is an excellent suggestion. We highly value our role in reducing our ecological footprint and supporting a socially responsible environment. We will work towards creating this separate webpage.

Oceniono na 5 z 5

Excellent service et bon café!

J'ai eu droit à un bon service, alors que les cafés ont été livrés à temps et dans une boîte visuellement attrayante. J'ai ensuite goûté aux cafés
et mes attentes ont été comblées. J'ai hâte d'essayer
de nouvelles sortes de cafés offertes par Roasted
Bean Box.

15 marca 2021
Oceniono na 5 z 5

Unbelievably fast shipping! 🚀

Unbelievably fast shipping!! 🚀 I submitted my order on the 6th of January and received it on the 9th. The coffee was superb and roasted to perfection. I highly recommend this product!

@mtlespressolove ❤

24 stycznia 2021
Oceniono na 5 z 5

Excellent service

Excellent service, quick delivery with a smile. Great idea to try out different kinds of coffee for a fraction of the price of buying other whole bean coffees

6 stycznia 2021

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