Customer Service was fabulous. I will miss Rise Market a lot since they are closing down. It’s so sad.
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Second year being a member. Great selection. Quick turnaround. If ever physical stock is different than inventory listed, they promptly get in touch to modify order. There is usually a free gift/good... Zobacz więcej
Reakcja na opinię
Great product selection! I have especially enjoy “Trending Now” and Staff picks; this is super helpful with making new choices. A few products I have discovered here have become my favorites and I c... Zobacz więcej
Reakcja na opinię
I appreciate the new packaging for glass items. However the HF flour bag was ripped and it spilled all over the kitchen floor. This item is expensive and it was disappointing. Previous the jar of o... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
- Dostarczanie produktów spożywczych
- Kosmetyki
- Hurtownia artykułów domowych
- Sklep z witaminami i suplementami
Napisane przez firmę
Rise Market is an online, $5/month membership-based healthy-living marketplace that gives members access to the best products, delivered at guaranteed savings. Buy healthy-living products from top-selling, organic brands at wholesale prices. Rise Market makes healthy-living easy and affordable. Shop the best organic and sustainable brands. Filter by diets and lifestyle including Keto, Paleo, Dairy Free, Gluten Free and many more. Get guaranteed savings with our low-price promise. Rise Market curates its marketplace products from various brands and validate their ingredient integrity, use of recyclable packaging, their sustainable business practices, and that are rave worthy. We have a special focus on local, Canadian-sourced and innovative brands. As a whole, we only carry products in which we are confident will support our members on their healthy- living journey. Every brand on our website goes through a rigorous process where we ensure that they are aligned with our values and beliefs (such country of origin, environmental impact and quality of ingredients). Our Rise & Shine initiative is one of the ways we aim to make healthy-living easy and affordable to everyone. For every paid annual membership, we give a free membership to a nurse, teacher, first responder, or a frontline worker in need. But that’s just one piece of how our Rise Market community makes an impact. We provide $1 from every membership to local food banks to support those in need, and we use our resources for community education on healthy eating. Isn't it time to join a better marketplace, save money on groceries, and support our planet with healthier choices and sustainable brands that give back to the community? We think so! Try our 30-day trial and discover why thousands of consumers trust us for their pantry stock-up needs.
Dane kontaktowe
34 Glenwood Ave, M6P 3C6, Toronto, Kanada
- 416-896-7543
- info@risemarket.ca
- risemarket.ca
4,5
Doskonała
246 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 2 tygodni
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Liquid items burst because they froze…
Liquid items burst because they froze in transport
28 listopada 2023
Odpowiedź od Risemarket
Erica, we're sorry to hear that items you ordered didn't arrive in perfect condition. We do adjust items for seasonality, but its difficult to predict mother nature in all parts of the country. You can make a claim with the carrier if the parcel showed up damaged.
Great service!
6 listopada 2023
Odpowiedź od Risemarket
Thank you Genevieve! We appreciate you being a member of Rise Market and happy that you are getting great service. Much appreciated. Let's keep on Rising!
Terrible Experience and Poor customer service
I never leave reviews, unless it's really bad and people need to know about it or it's exceptional and people should know about it. In this case, it's not good. I placed a bulk order of a product that would take me months to use up. When I received the items, they were set to expire in one month, where typically I have purchased this product else where with an expiry date of 1 year or more. There was no notice of the soon to expire on the website nor did they advise me of the expiry prior to shipping it. They refused to provide a return or refund even though the product was untouched and still sealed. They should have at least provided a curtesy email or placed it on their website when the product is set to expire soon, especially on a large order quantity. Terrible experience and poor customer service.
14 listopada 2023
Opinia niezależna
Odpowiedź od Risemarket
We are sorry you weren't happy with your experience, Christian. On pantry items we guarantee 45-days. You signed up for a free-trial, took the bonus 15% discount and ordered 11 bags on 1 item. Our automated warehouse picks items as orders come in and doesn't pick products from random locations so each bag has a different BB date. Your 11 items likely all came from one case, hence the identical BB dates.
We do not accept returns when people order large quantities and then decide they don't want them. We cannot verify that you didn't tamper the product or store it improperly.
We're sorry that our service, loved by thousands of members, isn't right for you.
Odpowiedź od Risemarket
Thank you Darlene for your review and we apologize for the slower than usual order timing. We went through a large warehouse and software revamp during the 2nd Half of October and it impacted our delivery times more than anticipated. We are back on schedule again; you should expect your order to be picked/packed/shipped within 2 business days, and delivery is always dependent on where a customer lives ranging from 2-5 days.
Happy with my purchase!
1 listopada 2023
Odpowiedź od Risemarket
Your feedback, Gwen, it is truly appreciated. It's wonderful to hear that you're having a positive experience with Rise Market. Thank you for taking the time to share your thoughts and if we can be of more service (product ideas etc) don't hesitate to let us know.
Fast delivery and great customer service!
Fast delivery and great customer service! Have been a loyal customer for two years now, will be continuing!
7 listopada 2023
Opinia niezależna
Odpowiedź od Risemarket
We greatly appreciate your positive feedback, Aleksandra. Your comments are truly motivating and reinforce our commitment to delivering an exceptional experience at Rise Market. Thank you!
Great customer service
Great customer service, the best prices, and very easy. Our go-to supplement store.
31 października 2023
Odpowiedź od Risemarket
Thank-you Paragon VMS Inc! We appreciate your subscription to our member-only, online store and that we can help supply your needs for supplements at the best prices in Canada! We love helping Founders grow at the start-up stage with superior service, the convenience of low minimum quantities and affordable pricing. What's not to love!
Great support after minor mix up with shipping
Edit: changed to 5 stars after dealing with support they were quick to sort out the issue and answered and questions and concerns I had. Providing a discount code to address my frustrations with not receiving my order. Very pleased with the support in spite of a minor mix up with my initial shipping. Would recommend in the future.
26 października 2023
Odpowiedź od Risemarket
Hi Shaun, we are sorry for the issue your order has experienced. As we noted in our response prior to this review, the package ended up with a courier who after accepting the box determined they do not service your area. We have the box coming back and it will re-ship via an appropriate carrier. This is a very unique situation, and we understand that you have been inconvenienced and are frustrated. We are too!
Odpowiedź od Risemarket
Thank you Erin for taking the time to review our service. We love having you as a member of Rise Market and helping us power a model that allows Canadians to purchase their favourite healthy living brands at affordable prices. Let's rise up for a better grocery market!
My orders are always packed and shipped…
My orders are always packed and shipped with care and arrive in a timely matter....was just missing my samples this time! I look forward to those.
6 października 2023
Odpowiedź od Risemarket
Thank you Andrea for your helpful feedback. We love having you as a member of Rise Market and we are happy to see you are enjoying our services. As you know, we made a switch in our provisions of products, and temporarily shut off the sampling until we are able to sustainably ship orders. They will come back in packages...soon!
Delivery Time Too Long
I’m finding delivery is taken way longer than what the website says. It’s not a quick turn around at all. It takes about 2 weeks to receive an order right now and I’m finding the wait is just not convenient.
9 października 2023
Odpowiedź od Risemarket
Thank you for your feedback. We're sorry to hear about the shipping delays you've been experiencing. While our shipping times should always sit around 4-7 business days, as communicated we recently updated our warehouse that has been bumpier than usual. We are back on track now, and hope your experience going forward is better.
Love Rise Market!
Great customer service and products. My only ask would be for larger sizes or bulk because I have a family of 5 and we can go through food quickly!
6 października 2023
Odpowiedź od Risemarket
Thanks for your feedback, Heather! We're so glad you're enjoying our products and our team is working hard to source the best curated list of healthy-living products. If you have specific examples of products you're looking for larger sizes, please drop us a line to info@risemarket.ca and we will see what we can do.
We love having you as a member!
Definitely worth the membership
Great customer service and quick shipping. Selection of products is growing. I've compared prices to other retailers and Rise Market usually has the best prices .
9 października 2023
Odpowiedź od Risemarket
Hello April, we're sincerely thankful for your positive feedback. It's truly heartening to know that your experience with Rise Market has been enjoyable and that our customer service and operations team are meeting your expectations. Your input means a lot to us and we are committed to delivering an even better experience in the future and as our buying power improves even better pricing. Spread the word!!
If you want your order quickly this may not be for you
Great products and prices but disappointing it took over 2 weeks to get my order. I took the one year membership so hopefully it improves.
28 września 2023
Odpowiedź od Risemarket
Thanks for your feedback, Leanne and we're sorry your initial order wasn't up to our normal standards! You placed your first order at a time we were making a big shift in our Operations, that didn't quite go according to plan, and this interrupted our service for ~ 10 days. This is our fault, and we understand your frustration!!!
As in the past, our service standards are - orders are picked, packed and shipped with 48 hours of receipt. Delivery depends on where one lives across Canada, however I see you are an Ontario customer and you should receive the package within 2 days.
We hope you'll keep in touch throughout your membership if there's anything we can do to make your experience better please reach back at info@risemarket.ca directly.
Delivery disaster
You switched delivery companies so I still haven't received my order that I placed 6 days ago! The tracking number doesn't even work 😔
12 października 2023
Odpowiedź od Risemarket
Thanks for your feedback Melanie. We apologize for the inconvenience your order is causing you. While you indicate we switched delivery companies, this is not accurate. We are using the same trusted delivery partners we have used for > 12 months now. Unfortunately, this package went WOL over the Thanksgiving weekend, and we have multiple efforts to locate it underway. If we don not, we will send a replacement order.
Thank you for being a member of Rise Market, and we certainly understand your frustration with this order. We are on it!!
Great products for a great price!
4 października 2023
Odpowiedź od Risemarket
Thank you Tracey, we appreciate your support of our mission to make healthy living easy & affordable. We're just getting started, and we are humbled to have members like yourself who share in our belief that a better marketplace can serve communities across Canada!
Packages cut open
My most recent order was wrong. Packages of juice boxes were cut open with boxes removed. 6 of the 9 packages ordered were all missing. I cannot find a customer service phone number so I used their contact form on the website. It has been 2 days and have not heard anything from them. If I don’t hear anything I will definitely be canceling my membership. I have not had any issues in the past.
4 października 2023
Odpowiedź od Risemarket
Laura, we were disappointed to hear of your order fulfillment issue. As we communicated, we made a major system change to our Warehouse Management System (WMS) and your order was sent with an error. The system counted the individual juice box as 1 item vs the package of 4, hence the pack team sent 1 box. This has since been corrected after you notified us.
You were refunded the amount for the missing product, and as noted we fixed the system error.
We are a small company, growing quickly, and trying to build a stronger foundation for even more growth. Unfortunately, a small error occurred int he midst of this transformation, and for that we apologize. We are trying our best!!
Loved how quickly my order came and…
Loved how quickly my order came and packaged well
25 września 2023
Odpowiedź od Risemarket
Thank you for your review Jaydene!! We are working hard to ensure orders arrive complete and on-time which involves numerous updates to our systems. We love to see when things are going well with your orders! Rise-Up!
Great products.
5 września 2023
Odpowiedź od Risemarket
Thank-you Maggie for your review. We are excited that you find our products amazing and that we have the opportunity to serve you. If there is anything we can help with don't hesitate to reach out, and thank-you again for being a member. Rise Up!
I have ordered several times from Rise…
I have ordered several times from Rise Market and the prices are great and the product is always delivered quickly and in tact. I have only had one issue and it was resolved very quickly.
Thank you Rise Market.
5 września 2023
Odpowiedź od Risemarket
We're so glad to hear you're enjoying everything and we're so grateful to have members like you, Sheri. We're not perfect, but we strive to ensure our customer service is focused on a positive experience. Thanks so much for sharing and for being a member of Rise Market!
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
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