Having to write another review as this is the only way this scam of a company respond to customers. I have emailed 4 times as well as message them on all social media channels regarding them sending m... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
AVOID !!!! Refuses to rectify there packaging not turning up with anything in and refuses refund even with proof if you leave a honest review read all the reviews before purchasing
Reakcja na opinię
I’ve recently discovered riri hair extensions and I’m glad I did as they are amazing. I spoke to a lady through the messaging service on TikTok shop and she helped me with my colour match as I was uns... Zobacz więcej
Reakcja na opinię
Absolutely love the Riri hair extensions. Make sure when washing the hair extensions condition thoroughly as the hair can become dry and tangle. Otherwise it's good. My hair extension only lasted me 3... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
We're RiRi Hair Extensions; The brand taking over your hairdrobe for next level hair goals. We believe hair goals should be accessible to all, whatever your budget. Our Girl Gang Mission is to provide the ultimate quality in hair transformation at affordable prices. We got you girls, instant insta worthy hair goals without breaking the bank. RiRi's is more than just a brand, founded by RiRi herself by spotting a gap in the market for quality, easy and affordable clip in hair extensions to boost self confidence , promote individual beauty and to create a girl gang that can trust in RiRi's to achieve on trend, celebrity inspired hair for less. Conquering the retail stores, RiRi's is now also known for it's thriving salon in Lakeside Shopping Centre Essex and developing the highest quality human hair pieces and wigs which are changing peoples lives. Stay Tuned for whats next ...
Dane kontaktowe
Bottom floor, next to Primark, opposite Millie’s Cookies, RM20 2ZP, West Thurrock, Zjednoczone Królestwo
- 01708 861842
- customerservices@ririhairextensions.com
- ririhairextensions.com
3,3
Średnia
132 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
worst company i’ve ever ordered from so…
worst company i’ve ever ordered from so disraspectfull and rude it’s disgusting had the phone hung up on me multiple times after trying to find out why they have sent me the wrong hair, it’s disgusting as someone who’s autistic and struggles as is to communicate over things like this to get the phone put down on me multiple times just because they can’t solve the issue they made by sending me the completely wrong hair in the completely wrong colour then expectimg me so spend another £70 because they can seem to grasp the concept that someone might need to order for someone else they are just money hungry and it’s vile the way they treat customers ignoring every message i sent to try and fix it and they just sent me the wrong everything it’s vile the way they treat customers
26 stycznia 2025
Opinia niezależna
Odpowiedź od RiRi Hair Extensions
Hi Izzy,
Thank you for reaching out and taking the time to share your feedback. We’re sorry you experienced issues with your recent order.
As a rapidly growing brand, we’re constantly striving to improve our customer service and processes to ensure each and every RiRi customer has a positive experience with us.
Please know that your feedback is extremely valuable in helping us identify areas for improvement and preventing similar issues from happening in the future.
We do hope you'll give us another chance in the future to show you our dedication to providing exceptional hair care products and customer service.
Thank you again for bringing this to our attention.
Best,
The RiRi Hair Extensions team💖
Ordered almost 100 euro worth of hair…
Ordered almost 100 euro worth of hair god knows how many weeks ago now I've received nothing no tracking etc no email it just keep saying ready to ship on shop I really don't know what to do at this point it was well before Xmas I ordered how can I. Call them anyone know
12 grudnia 2024
Opinia niezależna
Odpowiedź od RiRi Hair Extensions
Hi Angela,
We’re really sorry to hear about the frustrations you experienced with your recent order.
Our policies on Delivery, Returns & Refunds are available on our website for customers to view when making a purchase.
Unfortunately, we do not have control over how much Royal Mail charges for delivery to Ireland, the EU, and the rest of the world, but your feedback has been taken on board.
As we expand, we hope to offer other shipping options, and hope you can understand our current limitations.
All the best,
The RiRi Hair Extensions team💖
Sent the wrong item unfortunately
Sent the wrong item unfortunately. Hopefully I will receive the correct item once they respond to my email.
27 grudnia 2024
Odpowiedź od RiRi Hair Extensions
Hi Imogen,
Thank you for reaching out and taking the time to share your feedback. We’re sorry you experienced issues with your recent order.
As a rapidly growing brand, we’re constantly striving to improve our customer service and processes to ensure each and every RiRi customer has a positive experience with us.
Please know that your feedback is extremely valuable in helping us identify areas for improvement and preventing similar issues from happening in the future.
We do hope you'll give us another chance in the future to show you our dedication to providing exceptional hair care products and customer service.
Thank you again for bringing this to our attention.
Best,
The RiRi Hair Extensions team💖
I am so disappointed
I am so disappointed. I placed an order via tiktok. It never arrived and when asked they kept ignoring the question. They dont even bother apologising. I would avoid this company as it seems like they lied about sale order. The shipping was not even working so I got a refund after alot of chasing. Very disappointing. No customer care whatsoever. AVOID AVOID AVOID
10 grudnia 2024
Opinia niezależna
Odpowiedź od RiRi Hair Extensions
Hi Shajeda,
Thank you for reaching out and taking the time to share your feedback. We’re sorry you experienced issues with not receiving your order.
As a rapidly growing brand, we’re constantly striving to improve our customer service and processes to ensure each and every RiRi customer has a positive experience with us.
Please know that your feedback is extremely valuable in helping us identify areas for improvement and preventing similar issues from happening in the future.
We do hope you'll give us another chance in the future to show you our dedication to providing exceptional hair care products and customer service.
Thank you again for bringing this to our attention.
Best,
The RiRi Hair Extensions team💖
Hair was wrong colour to other ones I…
Hair was wrong colour to other ones I had ordered and terrible quality
25 listopada 2024
Odpowiedź od RiRi Hair Extensions
Hi Lauren,
Thank you for reaching out and taking the time to share your feedback. We’re sorry you experienced issues with your order.
As a rapidly growing brand, we’re constantly striving to improve our customer service and processes to ensure each and every RiRi customer has a positive experience with us.
Please know that your feedback is extremely valuable in helping us identify areas for improvement and preventing similar issues from happening in the future.
We do hope you'll give us another chance in the future to show you our dedication to providing exceptional hair care products and customer service.
Thank you again for bringing this to our attention.
Best,
The RiRi Hair Extensions team💖
Odpowiedź od RiRi Hair Extensions
Hi Barbara,
Thank you for reaching out and taking the time to share your feedback. We're glad you loved your hair extensions, and the delivery was quick!
We hope you'll use us for your extensions and hair care in the future!
Best,
The RiRi Hair Extensions team💖
Shocking shocking shocking
Maybe the people of TikTok should come and read these reviews! The customer service is absolutely shocking! Sent the wrong colour…. I asked for honey blonde a number of times but instead of sorting this they are trying to charge me double what I paid for the same bundle!!!!
14 listopada 2024
Opinia niezależna
Odpowiedź od RiRi Hair Extensions
Hi Charli,
Thank you for reaching out and taking the time to share your feedback. We’re sorry you experienced issues with the colour of your order.
As a rapidly growing brand, we’re constantly striving to improve our customer service and processes to ensure each and every RiRi customer has a positive experience with us.
Please know that your feedback is extremely valuable in helping us identify areas for improvement and preventing similar issues from happening in the future.
We do hope you'll give us another chance in the future to show you our dedication to providing exceptional hair care products and customer service.
Thank you again for bringing this to our attention.
Best,
The RiRi Hair Extensions team💖
Very rude and scammy!
Very rude and scammy!! Don't trust them please, I sent my extension and never got my refund,, they don't reply to my emails on the website and Instagram. Cheap service and rude.. The extension I bought cost me £45 plus the post £6 to refund that extension.. The purpose of this trade is theft and reliance on tricks to obtain money!!! I give less than a star 👎👎
19 listopada 2024
Opinia niezależna
Odpowiedź od RiRi Hair Extensions
Hi Shilan,
Thank you for reaching out and taking the time to share your feedback. We’re sorry you experienced issues with your order.
As a rapidly growing brand, we’re constantly striving to improve our customer service and processes to ensure each and every RiRi customer has a positive experience with us.
Please know that your feedback is extremely valuable in helping us identify areas for improvement and preventing similar issues from happening in the future.
We do hope you'll give us another chance in the future to show you our dedication to providing exceptional hair care products and customer service.
Thank you again for bringing this to our attention.
Best,
The RiRi Hair Extensions team💖
Easy to order and delivered quickly
Easy to order and delivered quickly. The colour match to my hair was excellent.
25 października 2024
Odpowiedź od RiRi Hair Extensions
Hi Paula,
Thank you for taking the time to share your feedback. We're glad you loved your hair extensions and found our colour-match service helpful!
We hope you'll use us for your extension needs in the future!
Best,
The RiRi Hair Extensions team💖
I ordered hair extensions
I ordered hair extensions, they sent out the wrong colour from what I ordered. And I have had to pay to send the package back to get the actual extensions I ordered sent out. I emailed them to request a returns label and they just replied saying ‘we don’t do returns labels. We do accept exchanges so please send it back for an exchange‘ I shouldn’t have had to pay almost £4 to send back an order that was packed incorrectly by there workshop! Very annoyed about the way I’ve been treated by this business. If I’d ordered the incorrect colour I would be fine with this but the mistake was on there side they packed it incorrectly and I sent an image of the incorrect colour they had sent me out. Also took a week and a half for them to respond to me and read and ignored my message on Instagram. Very disappointed. I should be reimbursed for what I’ve paid postage back as there mistake but they are taking no accountability.
8 listopada 2024
Opinia niezależna
Odpowiedź od RiRi Hair Extensions
Hi Samantha,
Thank you for reaching out and taking the time to share your feedback. We’re sorry you experienced issues with your order.
As a rapidly growing brand, we’re constantly striving to improve our customer service and processes to ensure each and every RiRi customer has a positive experience with us.
Please know that your feedback is extremely valuable in helping us identify areas for improvement and preventing similar issues from happening in the future.
We do hope you'll give us another chance in the future to show you our dedication to providing exceptional hair care products and customer service.
Thank you again for bringing this to our attention.
Best,
The RiRi Hair Extensions team💖
Scammers! Once you pay they will block you!
Very poor communication, once you’ll pay for your order they will ignore you! They said order on live and you will get it next day… it’s been 2 weeks since then! They are so hectic on live shouting and screaming and s*** on them “order order order” come now now 10 minutes left … only for likes! That’s the way they make their money! Don’t give a s*** about customers! Completely waste of time and money! I will request a refund from Tik tok! As once you pay you’ll be ignored!
14 października 2024
Opinia niezależna
Odpowiedź od RiRi Hair Extensions
Hi Heidi,
Thank you for reaching out and taking the time to share your feedback. We’re sorry you experienced issues with your order.
As a rapidly growing brand, we’re constantly striving to improve our customer service and processes to ensure each and every RiRi customer has a positive experience with us.
Please know that your feedback is extremely valuable in helping us identify areas for improvement and preventing similar issues from happening in the future.
We do hope you'll give us another chance in the future to show you our dedication to providing exceptional hair care products and customer service.
Thank you again for bringing this to our attention.
Best,
The RiRi Hair Extensions team💖
Odpowiedź od RiRi Hair Extensions
Hi Richard,
Thank you for reaching out and taking the time to share your feedback. We're glad you were happy with our service!
Best,
The RiRi Hair Extensions team💖
Order not arrived
I ordered some hair extensions on the 18th august next day delivery and I’m still waiting for them to arrive !
I’ve emailed RiRi many time and still
no response!
19 sierpnia 2024
Opinia niezależna
Odpowiedź od RiRi Hair Extensions
Hi Katy,
We’re really sorry to hear about the frustrations you experienced with your order.
Unfortunately, we do not have control over our products once they leave the warehouse, but your feedback has been taken on board.
Please know that your feedback is extremely valuable in helping us identify areas for improvement and preventing similar issues from happening in the future.
We do hope you'll give us another chance in the future to show you our dedication to providing exceptional hair care products and customer service.
Thank you again for bringing this to our attention.
Best,
The RiRi Hair Extensions team💖
Extensions returned
I bought extentions and used the colour match but when order arrived it was way off. I did follow their instructions for taking photos with no filter so was disappointed but returning them and found their return process better than others when it comes to extentions and they were good quality.
27 sierpnia 2024
Odpowiedź od RiRi Hair Extensions
Hi Zara,
Thank you for reaching out and taking the time to share your feedback. We're sorry your colour match was off, but glad you found our returns process easy!
As a rapidly growing brand, we’re constantly striving to improve to ensure each and every RiRi customer has a positive experience with us.
We hope you'll shop with us again in the future!
Best,
The RiRi Hair Extensions team💖
amazing helping me colour match and…
amazing helping me colour match and hair extensions perfect quality
25 czerwca 2024
RiRi hair extensions never let me down
RiRi hair extensions never let me down. My first order wasn’t the right match (I tried to match it myself and in hindsight should have used the free colour match service). So I exchanged for the right colour and the turnaround for delivery was super quick 👌.
24 czerwca 2024
Parcel not come
Parcel not come. No update. Paid for next day delivery and it’s been over a week
24 czerwca 2024
Odpowiedź od RiRi Hair Extensions
Hi Katie,
We’re really sorry to hear about the frustrations you experienced with your order.
Unfortunately, we do not have control over our products once they leave the warehouse, but your feedback has been taken on board.
Please know that your feedback is extremely valuable in helping us identify areas for improvement and preventing similar issues from happening in the future.
Thank you again for bringing this to our attention.
Best,
The RiRi Hair Extensions team💖
I do not recommend!!
It was not good help to get when I ordered a colour match. I got a colour that I thought was wrong for my hair, could see it was way too warm. I have a cold blond colour. I ordered the colour they recommended and it was like I thought - totally wrong. I even asked in a live right after ordering if I could pause my order because I think it’s the wrong colour. That was apparently not possible. I also sent them an email right after ordering and asked if it’s possible to return for free from Norway, because I was afraid I had ordered the wrong colour. They never answered me.. It’s to expensive to return it and get a new one - because I apparently need to pay the delivery myself, and that’s 300 kr. one way + tax which is 25% of the whole order. So it’s like 630 kr. to change the color.. I’d hope they could answer my email and be kind to help me out. Terrible service, do not recommend them at all!! The hair quality is not good either, looks very cheep and not good. For some reason the hair looks much better on their lives (maybe they use real hair to demonstrate in their lives). I’ll never order from
them again.. Tip to others: do not order hair from them.
25 maja 2024
Opinia niezależna
Odpowiedź od RiRi Hair Extensions
Hi E N,
Thank you for reaching out and taking the time to share your feedback. We’re sorry you experienced issues with your order.
As a rapidly growing brand, we’re constantly striving to improve our customer service and processes to ensure each and every RiRi customer has a positive experience with us.
Please know that your feedback is extremely valuable in helping us identify areas for improvement and preventing similar issues from happening in the future.
We do hope you'll give us another chance in the future to show you our dedication to providing exceptional hair care products and customer service.
Thank you again for bringing this to our attention.
Best,
The RiRi Hair Extensions team💖
muted from their TikTok live asking…
muted from their TikTok live asking about a black colour hair extension ie if the colour is the same as a different brand. Lost a customer so unprofessional and rude. I can see why they have 1 star and awful reviews. Especially if they treat genuine customers this way. Stick to Lullabellz everyone least they accept returns and help with shade match properly!
7 maja 2024
Opinia niezależna
Odpowiedź od RiRi Hair Extensions
Hi Neah,
Thank you for reaching out and taking the time to share your feedback. We’re sorry you experienced issues with your order.
As a rapidly growing brand, we’re constantly striving to improve our customer service and processes to ensure each and every RiRi customer has a positive experience with us.
Please know that your feedback is extremely valuable in helping us identify areas for improvement and preventing similar issues from happening in the future.
We do hope you'll give us another chance in the future to show you our dedication to providing exceptional hair care products and customer service.
Thank you again for bringing this to our attention.
Best,
The RiRi Hair Extensions team💖
I wanted to do exchange for a different…
I wanted to do exchange for a different color but no one answer WhatsApp or instagram and price is more than the item or similar
Do I have an option to exchange the color without paying ? Help me to get correct color
24 kwietnia 2024
Odpowiedź od RiRi Hair Extensions
Hi Johanna,
Thank you for reaching out and taking the time to share your feedback. We’re sorry you experienced issues with your order.
As a rapidly growing brand, we’re constantly striving to improve our customer service and processes to ensure each and every RiRi customer has a positive experience with us.
Please know that your feedback is extremely valuable in helping us identify areas for improvement and preventing similar issues from happening in the future.
We do hope you'll give us another chance in the future to show you our dedication to providing exceptional hair care products and customer service.
Thank you again for bringing this to our attention.
Best,
The RiRi Hair Extensions team💖
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.