Having to write another review as this is the only way this scam of a company respond to customers. I have emailed 4 times as well as message them on all social media channels regarding them sending m... Zobacz więcej
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Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
AVOID !!!! Refuses to rectify there packaging not turning up with anything in and refuses refund even with proof if you leave a honest review read all the reviews before purchasing
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I’ve recently discovered riri hair extensions and I’m glad I did as they are amazing. I spoke to a lady through the messaging service on TikTok shop and she helped me with my colour match as I was uns... Zobacz więcej
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Absolutely love the Riri hair extensions. Make sure when washing the hair extensions condition thoroughly as the hair can become dry and tangle. Otherwise it's good. My hair extension only lasted me 3... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
We're RiRi Hair Extensions; The brand taking over your hairdrobe for next level hair goals. We believe hair goals should be accessible to all, whatever your budget. Our Girl Gang Mission is to provide the ultimate quality in hair transformation at affordable prices. We got you girls, instant insta worthy hair goals without breaking the bank. RiRi's is more than just a brand, founded by RiRi herself by spotting a gap in the market for quality, easy and affordable clip in hair extensions to boost self confidence , promote individual beauty and to create a girl gang that can trust in RiRi's to achieve on trend, celebrity inspired hair for less. Conquering the retail stores, RiRi's is now also known for it's thriving salon in Lakeside Shopping Centre Essex and developing the highest quality human hair pieces and wigs which are changing peoples lives. Stay Tuned for whats next ...
Dane kontaktowe
Bottom floor, next to Primark, opposite Millie’s Cookies, RM20 2ZP, West Thurrock, Zjednoczone Królestwo
- 01708 861842
- customerservices@ririhairextensions.com
- ririhairextensions.com
3,3
Średnia
132 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Ordered from here 3 separate times now
Ordered from here 3 separate times now. Fast shipping and best brand of synthetic hair extensions I have used.
1 listopada 2025
Opinia niezależna
Odpowiedź od RiRi Hair Extensions
Hi Jessica,
We're glad you love the quality of our hair and our shipping service!
We hope you'll use us for your extensions and hair care in the future!
Best,
The RiRi Hair Extensions team💖
Ordered a month ago and kept saying…
Ordered a month ago and kept saying shipping delayed have tried to contact them a few times and now have been blocked by the host
Absolute joke, do not order off this company
1 października 2025
Opinia niezależna
Odpowiedź od RiRi Hair Extensions
Hi Janine,
We’re really sorry to hear about the frustrations you experienced with your recent order.
Sometimes our couriers have hiccups with delivery. As a rapidly growing brand, we’re constantly striving to improve our customer service and processes and will take your feedback on board.
We do hope you'll give us another chance in the future.
Best,
The RiRi Hair Extensions team💖
Odpowiedź od RiRi Hair Extensions
Hi Simone,
We’re really sorry to hear about the frustrations you experienced with your recent order.
Sometimes our couriers have hiccups with delivery. As a rapidly growing brand, we’re constantly striving to improve our customer service and processes to ensure each and every RiRi customer has a positive experience with us.
We do hope you'll give us another chance in the future to show you our dedication to providing exceptional hair extensions and customer service.
Best,
The RiRi Hair Extensions team💖
Amazing
After buying many ponytails this has to be the nicest feel and quality ive had.
I will only buy these from now on
Thank you so much x
2 października 2025
Opinia niezależna
Odpowiedź od RiRi Hair Extensions
Hi Hayley,
Thanks for taking the time to leave us your feedback. We're so glad you love your RiRi ponytail extensions!
We hope you'll use us for your extensions and hair care in the future!
Best,
The RiRi Hair Extensions team💖
@lakeside shopping centre
@lakeside shopping centre. Had great assistance by Elle, helped me pick out and fit the perfect extensions. She was brilliant !
25 września 2025
Opinia niezależna
Odpowiedź od RiRi Hair Extensions
Hi Tilly, we're glad you were able to find your perfect extensions with our girls at Lakeside! We'll be sure to pass on your feedback.
We hope to see you in the store again in the future!
Best,
The RiRi Hair Extensions team💖
Millie and Ellie really nice girls who…
Millie and Ellie really nice girls who helped me and my fiends around and showed us all different colours and lengths !
25 września 2025
Opinia niezależna
Odpowiedź od RiRi Hair Extensions
Hi Eva, thanks for taking the time to leave us feedback! We love that you and your friends had a good time at our Lakeside store and hope you found your perfect RiRis!
We hope to see you in the store again in the future!
Best,
The RiRi Hair Extensions team💖
Had such a good experience in Riri…
Had such a good experience in Riri Today (lakeside ) , found my perfect shade straight away and Ellie was so super helpful and lovely aswell as Millie and can’t wiat to wear my extensions tonight !
25 września 2025
Opinia niezależna
Odpowiedź od RiRi Hair Extensions
Hi Elsie, we're glad you found your perfect RiRi shade at our Lakeside store. We're sure you looked great wearing them!
We hope to see you in the store again in the future!
Best,
The RiRi Hair Extensions team💖
Fantastic customer service
Fantastic customer service, Ellie and Millie were lovely and super helpful!
25 września 2025
Opinia niezależna
Odpowiedź od RiRi Hair Extensions
Hi Nancy, we're glad you had a great experience in our Lakeside store! We'll be sure to pass your comments along to our girls.
We hope to see you in the store again in the future!
Best,
The RiRi Hair Extensions team💖
RiRi lakeside !!
My partner visited the lakeside store earlier in the week for some hair extensions and was absolutely delighted! The staff in the shop “ ELLE” were extremely helpful & showed great customer service! Would definitely recommend this branch!!
22 września 2025
Opinia niezależna
Odpowiedź od RiRi Hair Extensions
Hi Gary, we're so glad to hear your partner had a great experience in our Lakeside store! We'll be sure to pass your comments on to our dedicated team!
We hope to see you in the store again in the future!
Best,
The RiRi Hair Extensions team💖
Elle was so accommodating and lovely
Elle was so accommodating and lovely! she went above and beyond to help finding a colour match that was the best fit for my wirey hair. Would highly recommend RiRis and elles expertise, will defo return.
22 września 2025
Opinia niezależna
Odpowiedź od RiRi Hair Extensions
Hi, we're so glad our girls were able to help you find the perfect colour match for your hair. We know it's not always easy! We'll be sure to pass your comments on to our Lakeside team!
We hope you'll use us for your extensions in the future!
Best,
The RiRi Hair Extensions team💖
Amazing love them 🩷🎀
24 września 2025
Opinia niezależna
Odpowiedź od RiRi Hair Extensions
Hi Mollie, we're glad to hear that you love your RiRis as much as we do!
We hope you'll use us for your extensions in the future!
Best,
The RiRi Hair Extensions team💖
Had a really lovely experience at…
Had a really lovely experience at Riri’s, Elle was very welcoming and helped me match the colour perfectly. Would definitely recommend
24 września 2025
Opinia niezależna
Odpowiedź od RiRi Hair Extensions
Hi Eloise, thanks for taking the time to leave us feedback. We're so glad you had a great experience with our team at Lakeside!
We hope you'll use us for your extensions in the future!
Best,
The RiRi Hair Extensions team💖
Amazing service & Staff
Amazing service today in the lakeside store! Went in regarding an enquiry with products and wanted a colour match before ordering! Elle was so helpful and lovely - she really helped me! Thank you again!
24 września 2025
Opinia niezależna
Odpowiedź od RiRi Hair Extensions
Hi GP, thanks for your feedback on the girls in our Lakeside store. We love that you found the perfect extensions and will pass on your comments to our team!
We hope you'll use us for your extensions and hair care in the future!
Best,
The RiRi Hair Extensions team💖
Visited lakeside and popped in for some…
Visited lakeside and popped in for some advice. The lady was so helpful and the hair is quality and good prices. Would highly recommend Riri for service and choice. Thank you x
24 września 2025
Opinia niezależna
Odpowiedź od RiRi Hair Extensions
Hi Vikki, thank you for sharing your experience in our Lakeside store! We're so glad you had a positive experience with our girls and found extensions you loved.
We hope you'll use us for your extensions and hair care in the future!
Best,
The RiRi Hair Extensions team💖
Lovely assistant really helped me pick…
Lovely assistant really helped me pick the perfect extension..
Highly recommend
24 września 2025
Opinia niezależna
Odpowiedź od RiRi Hair Extensions
Hi, we're so glad you found our team knowledgeable and helpful in picking your ideal RiRi extensions! We'll be sure to pass on your feedback to our team members!
We hope you'll use us for your extensions and hair care in the future!
Best,
The RiRi Hair Extensions team💖
Double charged and rude no refund
Ordered one half head extensionsn on 13/9/25 from riri extensions via TikTok live . I was charged twice 26.98 & 26.98£), received only one item, and when I raised it the seller claimed both items were delivered and then blocked me. I’ve reported to my bank and to Action Fraud. Be cautious. And very rude girls . Even when I went on the next live as I was being ignored for their mistake the girl kn live said stop with yhe negativity and blocked me.. negativity becauee they stole my money then insisted I had 2 extensions? As if I have time to be complaining online 🙄
As I cant reply on their reply I will edit it here my answer. The issue was with u not tiktok shop tbey told me to message you. And what u did is block me and call me.negative becauee u stole my money insisting I had 2 received when only one. Disgusting
13 września 2025
Opinia niezależna
Odpowiedź od RiRi Hair Extensions
Hi Mary, we're so sorry to hear you've had issues with your recent order.
After looking into your order, I can see that our TikTok team have reached out to you via the TikTok Shop chat to try and resolve your issue.
Unfortunately, this seems to be an issue with the TikTok Shop platform itself, so we'd recommend talking to TikTok Shop Customer Support to resolve the issue and process your refund.
We hope you get the issue resolved and enjoy the extensions you received.
Best,
The RiRi Hair Extensions team💖
Perfect service
Megan was lovely! so helpful at finding a colour match that was the best fit for my hair. she helped me find different styles in a bundle to get the best of everything! will definitely be going back again.
19 września 2025
Opinia niezależna
Odpowiedź od RiRi Hair Extensions
Hi, we're so glad to hear our team was helpful in finding your ideal RiRi colour match and picking pieces that you love! We'll be sure to pass on your feedback!
We hope you'll use us for your extensions and hair care in the future!
Best,
The RiRi Hair Extensions team💖
Elle helped me today in the riri shop…
Elle helped me today in the riri shop lovely girls helped me so much x
20 sierpnia 2025
Opinia niezależna
Odpowiedź od RiRi Hair Extensions
Hi Anneliese, we're so glad you had a lovely experience in our store! We'll be sure to pass your feedback on to our team!
We hope you'll use us for your extensions and hair care in the future!
Best,
The RiRi Hair Extensions team💖
Do not buy “human” hair extensions from…
Do not buy “human” hair extensions from this company! Ive bought a pack from them in October for £220, within 3-4 wears (with proper care mind you) the hair started to get extremely tangled and frizzy, making it impossible to wear without brushing it every 2 minutes! I have contacted the company several times but all they say is “14 day returns policy, hair must be unworn and unused”. The hair is clearly not a 100% remy human hair and literally resembles synthetic extensions now as the strands are thick and don't feel like real hair at all now. Ive even taken it to a hairdresser and asked if they can save the hair with any treatments, and within 2 seconds of touching the hair I was told there is no way those hairs are 100% real human hair. I will now be reporting them to trading standard for misleading advertising and fake goods.
24 października 2024
Opinia niezależna
Odpowiedź od RiRi Hair Extensions
Hi Nazli,
We're sorry to hear about the difficulties you had with your RiRi extensions. We understand your concerns about their performance.
We do recommend using specific products to maintain your RiRi extensions and extend their natural lifespan.
However, we take all customer feedback seriously and are reviewing the points you've raised about your experience to improve going forward.
Thank you again for bringing this to our attention.
Best,
The RiRi Hair Extensions team💖
Scamming company who don’t care about customers
I fell for all the TikTok lives promoting riri hair extensions. I ordered a ponytail off their website for £40. DPD did not deliver my parcel and returned to sender - as reflected in the tracking. Riri are refusing to acknowledge any of my emails requesting a resolution or refund - they delete my TikTok comments and ignore my comments in lives. It’s actually embarrassing. Pick a better company to order your hair extensions from and not one with the customer service of a brick wall
22 czerwca 2025
Opinia niezależna
Odpowiedź od RiRi Hair Extensions
Hi Ash,
We’re really sorry to hear about the difficulties you've faced with your recent order and your subsequent attempts to contact us. We understand your frustration, and we apologise for the lack of communication and the issues with your delivery.
This is certainly not the standard of service we aim to provide. We're taking your feedback very seriously and are actively working on our delivery services and customer service response time.
Thank you again for bringing this to our attention.
Best,
The RiRi Hair Extensions team💖
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