Rightlegalgroup Recenzje 

I as so many before me wish I could’ve given zero stars. Avoid this firm at all costs. They are inept,incompetent,I’ll trained and finally incapable.They have been acting on my parents estate for the last 10 months and it has been a constant round of ignored communication both email and phone calls. Our first case handler ( they aren’t solicitors) was promoted to being the manager of our second case handler. All the problems we experienced with the first were then magnified by having them in charge of the second. I cannot stress enough to avoid this firm. At what is an upsetting experience of losing both parents in 2 months. Was only a foreshadow of what we’ve experienced dealing with this firm. Lost documents,ignored communications, vague excuses and finally problems with there accounting software and accounts team. If for whatever reason you decide to ignore this review and use them could I recommend the following. Download the complaints form from the ombudsman, Paracetamol or your choice of headache relief, gaviscon or your choice of antacid and finally shaving your head as you’ll be tearing your hair out.Oh and this isn’t resolved yet we’re still ongoing.

Right Probate are the worst company I have ever had to deal with.
They are lovely and flowery on the phone but when it comes to getting anything done they are useless.
They have been dealing with my Auntie's estate since August 2023 and it is still not completed.
They have even had the cheek to have taken 100% of their fees for the work..
Do not use this company from the Derby branch

After Right Legal Group took over from a solicitors that retired and after chasing them for nearly 2 years, they have still not actioned and dealt with the work in hand. The actual work was done by the previous solicitors and all they had to do was re-witness and file with the courts but they have still not been able to achieve this. They fail to communicate or correspond on any level to advise on progress, in my case none. I would not recommend for anybody. Have logged with their complaints department.

If you notice every complaint listed about them their response is that they can’t identify that person as a client so can’t comment. What a cop out! They are useless

This is my worst experience that I ever had in UK with any kind of legal or solicitor work. It took me 11 months to register property on my name due to complete ignorance and poor legal knowledge of that gentleman Ash and the woman that works with him. If I didn't have help of manager from local estate agent to find freeholder of the building, property would be still unregistered on my name. He is rude, arogant, shouting on clients, never ever have read or replied on any emails from clients and I couldn't sleep having nightmare because of him. Do not in any circumstances ever consider to even call these people for legal advice let alone hire them for property conveyancing job. How this kind of people and law firm is allowed to work in UK is beyond me??

AVOID AVOID AVOID at all cost. First time as an executor of a friends will, & although the Will was very straightforward there were just 2 beneficiaries of the of the Will, it took over 3 years to complete!!! Incompetent & inefficient company. Communication is dreadful, I had trouble getting through by phone, a local office with manned times on the door was more often than not closed, regardless of what was advertised, they ignore emails, lose correspondence, & the rate of staff turnover is unbelievable. When I caught them out in an error they turned it round & try to blame me! I received a summons letter from the local council as right probate were not paying the council tax on the property, & were ignoring council tax correspondence too! I felt I had failed my friends wishes & her family as a straightforward Will took so long to sort to no fault of my own!, I chose another firm to help sort the probate & will, when executor for a family member all complete in 9 months, what a difference.

Not a good service at all. I had no option other than to use them as I needed the original will for probate, which they held (they had take on a previous solicitors business when it went bust!!). They were keen to try and sell me their services (not taken up). Staff were always polite, and always apologised, but the reality is that their systems seem not to be robust, inaccurate, they lost a document and did not action as they had said. Very stressful at an already stressful time!

Awful experience. It took this company seven weeks to simply send the original will. I would strongly recommend not using this firm.

Right Legal took over the local solicitors where my parents had made their Will, so when my father passed away in May 2024 and I checked the reviews after seeing this was the company who would deal with things, I pretty much braced myself for upcoming aggravation. Instead, the non-standard specifics of the Will & associated Probate procedure were dealt with by an absolute gem of a Probate Advisor from the Derby office, specifically Madelaine M.

I can't do Madelaine the justice she deserves with my writing skills, but I'll try anyway.

She was professional throughout the fairly lengthy process (due to it being non-standard, as mentioned), which I suppose you'd expect anyway, but Madelaine went the extra mile on many occasions. We needed home visits for my elderly, disabled, and deaf since birth mother, but nothing was too much trouble for Madelaine. So friendly, warm, understanding, on the ball, a natural knack for dumbing things down for us non-legal types, always quick to reply to any communication/correspondence, and we feel lucky Madelaine was assigned to our case.

I can't speak to the company as a whole, and the other reviews here paint their own obvious picture, but I can tell you that if, like me, you're here seeing how the company is after finding out who will be dealing with your Probate matter, if you get assigned Madelaine M then your day just got a lot better. An absolute credit to the company and profession, and I hope the bosses at Right Legal appreciate just how much of a gem Madelaine is, and I cannot stress that enough.

It's rare for me to write such a glowing review, but it's for good reason. Thankyou Madelaine, and bosses, take note: If all your employees took a leaf out of her book, your reviews would quickly become overwhelmingly positive.

My meeting with Afreen Rehman was conducted by a very knowledgeable and confident young lady. Afreen was always making sure I understood the information she was giving me and the reason why that information was required. I will have no problem in communicating with Afreen and the team at Right Legal in the foreseeable future

Appalling service, non existent communication. A probate application approaching 1 year now. The first was apparently not received by the probate offices, the second is delayed as not all the required documentation was not submitted initially .
It can only implore do not use this company . Emails go unanswered , I called yesterday , it rang out for 42 minutes.
Sadly I could only submit a review with 1 star , it deserves none.

I wish to give top marks to Afreen Rehman and fellow team members at Right Probate.
She has worked tirelessly and helped me understand the processes involved as sole executor of my late brother's estate. Although we haven't quite reached the end yet I wish to say
thank you Afreen for your efforts and would give you my highest recommendation.

Extreme Caution Recommended ….

If your attempting to retrieve your documents (in our case - LPAs), make sure Right Legal (ex Simpsons) don’t try and bill you for £144, even though you have previously agreed business terms for FREE document storage and retrieval

Don’t hesitate in challenging the charge and request opening of a formal complaint

Although the matter was resolved with an accepted zero charge, would recommend retaining copies of ALL communications with them and jump through the complaint process hoops, especially if you end up going to the Ombudsman

Would not recommend using Right Legal in terms of our post Sales experience

Sad, as the Simpsons LPA creation experience was 1st class during Covid

Had the unfortunate experience of dealing with RLG with my late father’s estate. He’d made his Will and for whatever reason known only to him, appointed RLG as Executors alongside family members. At the initial meeting we were told by an incredibly inexperienced probate advisor that they would be ‘taking over the administration’ of his estate. A simple application for probate was all that was required at an overinflated cost. It took them over three months to get the process underway, and only did so when we raised a complaint. Correspondence was patchy often with information incomplete or missing. Despite telling them they needed to communicate with all executors, they often only communicated with one, making the assumption the messaging would be passed on. When the grant of probate eventually came through the executors were sent a letter with the grant saying the will and birth certificate was enclosed and neither were. On raising the error with them there was no acknowledgment or responsibility taken to sort it out.
Unprofessional, arrogant, sloppy, lack of attention to detail, careless, perfunctory are just a few words that spring to mind.

Good communication

After failing to return calls, I was promised a visit to create a new will.
Foolishly I agreed, had a sit-down with Saif who took details, confirmed prices and the level if service plus time frame.
He followed up with a link to pay almost £1700 for wills and trust services.
For over two months he has not replied to emails on progress.
Rang to complain, reception offered to put me through to Saif!

Asked to speak to complaints who were not available...

Then I was told my will etc was going over the directors desk for sign off. (Funny how the this worked out when I asked for my money back).

Asked to speak to a managing partner and pointed out I would take this to the Law Society.
I also asked what qualifications the will writers hold and they do training internally... Draw your own conclusions from that, but mine is that the company is sales driven and staff get bonus or commission on "sales".

I'm currently insisting on a refund and will approach the Law Society if necessary.

The reviews speak volumes and to be honest, I wish I'd checked before agreeing to update my will. How can I trust a firm to manage my affairs in death, when they cant manage to respond to an Email?

They promised the moon on a stick but delivered a burst balloon on a straw.

My Aunty passed away August 2022 leaving a straight forward will, everything to her grandchildren. After having at least six case handlers , all leaving after a few months, the will was finalised April 2025. I have just deleted 251 emails and who knows how many phone calls were made. I definitely would NOT recommend them to anyone. Goodness knows how long it would have taken with a complicated will.

I would strongly advise against using these solicitors. Incredibly frustrating trying to get a reply from the correct person.
You can email and call daily but won’t get a reply.
We have been trying to have an early release on money which is legally my inheritance, been told “management is on holiday can’t help for at least 3 weeks”

Everything is slow moving, customer service team aren’t compassionate or empathetic considering everyone that call’s is dealing with bereavement.

If only we knew now, when we instructed this Company to deal with my mother in laws estate. A woefully organisation as iterated in countless other trust pilot reviews. Won't go into every failure so heres just a few. Family member passed away Feb 2024 with a simple will and assets in 2 Bank accounts.Here we are July 2025 and this Company are still dealing with the matter. We've had 4 case officers. Documents they asked for had to be asked for again as they lapsed in their hands. They ask for proof of identity and cite things like Shotgun Certificates. They don't tell you a simple Bank statement will suffice. Threats to go to the Ombudsman are shrugged off as 'it won't change anything they do'. If you read this in time please please go nowhere near them. Your loved ones would turn in their grave if they knew how their treasured assets were being dealt with.

Everything went wrong that could go wrong.

We engaged 'Millenium Legal' who outsourced us to Right Legal Solicitors.

Despite a no chain sale we experienced repeated delays, blatant lies relating to when actions had taken place, blaming and avoidance tactics. Calls were ignored and emails I sent were 'never received'. Even in the face of written evidence.

The solicitor was the most unprofessional, rude and arrogant person I have ever had to deal with and appears to be the only person in this company. Ironically, the same solicitor also runs the complaints department! Despite issuing a formal complaint to the company, as required by the Legal Ombudsman prior to making a formal complaint to the company, we have not received a response 6 months later.

The company were engaged to manage the sale of a deceased estate, which made the situation much harder.

I have now lodged the complaint with the Legal Ombudsman. Save yourself a whole load of stress and heartache.

Rated on their own website as 4.5 stars , having terrible experience with them, the worst solicitors I've ever used, strongly advise to look elsewhere where