I have rated it this low because 3 times I have ordered frozen food, baring in mind it is for hatchling ball pythons. Everytime the food has been the wrong size and too big. The rack I brought does no... Zobacz więcej
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Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
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We've been buying our frozen reptile food from Ridgeway Frozen for years and honestly can't fault them. The quality of the products is consistently excellent — everything arrives well-packaged and in... Zobacz więcej
Absolutely blown away by this company. Live in Devon and ordered mice from pinks to hoppers and they arrived fully frozen by lunchtime the next day. Very well packed in polystyrene box with dry ice p... Zobacz więcej
Value for money,delivery driver left package and no hang up as experienced in past with other suppliers which is important to me,realy well packaged had some fun with dry ice lol.thankyou great order... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
For over a decade our team has helped supply high quality rodents and poultry for exotic animals all over the country. Our products are well researched and offer the best quality and value for money on the market. We purchase the right products for our animals, from high quality brands such as Habistat and Arcadia, but also sell our own brand products too. We have become a trusted source of knowledge within the exotics community for many years. Our commitment to great customer service is responsible for our long-lasting relationships with customers, many of whom we have been supplying frozen food for years. Our collection of frozen food includes rats, mice, multimammates, gerbils, hamsters and various poultry such as chicks and quail. We also stock larger items like rabbits, guinea pigs and ducks. If you’d like to see what we have in stock, please view our store.
Dane kontaktowe
Unit E Oyo Business Units, Fishers Grove, Fitzherbert Road, Farlington, PO6 1RG, Portsmouth, Zjednoczone Królestwo
- ridgewayexotics@yahoo.co.uk
- ridgewayfrozen.co.uk
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Nie odpowiedziano na negatywne recenzje
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Excellent communication
Excellent communication
Delivered on time .
Not damaged
Brilliant will definitely use them again.
I always use Ridgeway
I always use Ridgeway for my frozen reptile food.
Its a very easy ordering process. The food is always packaged well... and frozen still.
Always had a good delivery time.
And the prices are really good!
Excellent service as usual
Excellent service as usual, well packaged and speedy delivery.
Great product, poor customer service!
I have used this company couple of times now and had the same problem each time. First time I was charged 3 times for one order, I received 1 overpayment back but not the second and to this date have still not received it. I did email them and was told to gove it a couple of days. After 3 days i emailed them again but received no reply. The second time stupidly thinking that maybe it was a glitch on the site and hopefully fixed, I decided to try again. This time they took 2 payments and admittedly returned the overpayment immediately, I emailed them to ask could they please fix the site but have heard nothing from them. I have stated to them that I will not buy from them until it is fixed and could they acknowledge my issue, but a month on and i have no contact from them.
This is a shame as I prefer their product to other sources ive used and I would like to stress that their product is excellent, I am just afraid that if I keep using them, there will be more incidents where I dont receive the overpayment back like the first time I used them.
There customer service needs attention!
Easy to.order fast despatch brilliant .
Came a lot quicker than I expected
Came a lot quicker than I expected, very easy to order. Would order from here again!
Incubator
Purchasing an incubator from here was a stressful experience.
They took too long to reply, too many different staff answering questions with contradictory information. I never knew who I was in contact with making it very confusing. They don’t take phone calls but a quick call could have solved many issues.
I was hoping to purchase more incubators in the future but instead I’m looking elsewhere as I don’t want a repeat of the
stress.
Great service
Never used this company before, but I absolutely will again!
Quick and easy checkout, kept up to date with delivery ect, and enclosures arrived super quickly, well packaged and look great!
Excellent service
Excellent service, I have used countless times
Every delivery is excellent, well packaged and frozen still frozen
Got delivered to a random address in…
Got delivered to a random address in the top of my close. No answer when knocked. I was in all day. Asked for a replacement but was refused
Fantastic quality, price and fast delivery.
Always delivers super fast, great packaging, great quality frozen rodents etc and huge variety of sizes at great prices, best I have seen. Only had an issue with an order once and it was sorted out straight away. Highly recommended.
Brilliant
Time and time again I've used ridgeway frozen and they are fantastic!!
Order went smoothly and deserves the 6…
Order went smoothly and deserves the 6 stars
Excellent quality,super fast delivery
Used Ridgeway for the first time due to my local shop being out of stock. I had to message a query before purchase, it was weekend and they were very speedy replying. The delivery arrived today, extremely well packaged and the contents were still completely frozen, they look to be really good quality as well. I won't be going back to the local shop in future, Ridgeway is excellent.
Excellent Service
I have ordered from this company a few times now and the speed of their delivery is incredible!
My most recent order was for frozen mice and I ordered on Sunday afternoon and they were with me on Monday morning! The packaging was excellent and the mice were very much still frozen solid
Absolutely fantastic and will definitely be ordering again
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