Poor customer service - couldn’t reach anyone via phone, instant chat or email. When I did receive a response they stated it was too late & my order was already dispatched. I had still not received an... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Really happy with my SIM only deal. Was a little hesitant at first having read reviews on here but SIM arrived quickly and got a really good deal. Would have given five stars but found it tricky to ta... Zobacz więcej
I was wary using this company. No need to be. Got a brilliant deal via health service discounts. Fast delivery of phone , added PAC code to order, swapped over my number immediately on setting up new... Zobacz więcej
Reakcja na opinię
Excellent service. Friendly helpful staff. Advise and new contract SIM only with 3 taken. New SIM arrived on time. Mobile no ported across from EE after initially being missed was very quickly resolve... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Reward Mobile are an independent telecoms company with over 40 year’s management experience in both the business and consumer sectors. Alongside our position as one of EE’s largest business partners, we have built close ties with other major networks like Three. While we also maintain close relationships with manufacturers like Samsung, Apple and Nokia. This allows us to offer you some of the best services and savings available in the UK, on both sides of the mobile telecoms package, devices and networks.
Dane kontaktowe
20 Lindred Road, BB9 5SR, Nelson, Zjednoczone Królestwo
- 0300 373 0590
- customerservices@rewardmobile.co.uk
- rewardmobile.co.uk
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 11% z negatywnych recenzji
Zwykle odpowiada w ciągu 2 tygodni
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Absolutely amazing customer service…
Absolutely amazing customer service from Chantelle, nothing was too much trouble and would highly recommend, never using anyone else for cheap contracts and handset!

Odpowiedź od Reward Mobile
Disappointed!!
Disappointed!!
Took a 12 month contract with reward mobile and either the provider (3) or Reward mobile put me on a 24month contract.
I’ve been trying to resolve this issue with Reward mobile for almost 6 months now, and all they keep doing is just blaming each other and sending pointless emails to one another about who’s to blame .
I’m extremely fed up now because (3’s) signal is shockingly bad for me . And I need this sorting out asap because I want to change providers.
I have my contract to hand which states 12 months, i will be researching my own legal action.
I don’t normally write reviews unless I’ve received bad customer services from both parties.
From experience, Myself and my family will not be using Reward mobile anymore,
because of something so simple and they’ve caused me unnecessary stress.

Odpowiedź od Reward Mobile
Brilliant website with the best prices…
Brilliant website with the best prices going! Would definitely recommend this! I am shocked with the low prices for the contract phones!

Odpowiedź od Reward Mobile
I was thrilled by the price offer they…
I was thrilled by the price offer they had for the Iphone 15 pro which was with same network I already had ee but having been with ee for 8 years with good customer records they failed to provide me with anything near what I got with rewards mobile. With EE directly for the I phone 13 pro I have been paying until now as we speak twice more then what I got with rewards mobile for 15pro and EE couldn’t be more considerable for customs Of 8 years and yet I chose this platform where they beaten the whole thing in their deals and price plans they had with the same network EE And yet EE could not offer me anything like rewards mobile did. So I recommend highly if you want to save your money and have the same device you dreamed about would be better in long run for your wallet.

Odpowiedź od Reward Mobile
So quick to set up
So quick to set up, delivered within 3 days of ordering.

Odpowiedź od Reward Mobile
Excellent customer service from the…
Excellent customer service from the very helpful Chantelle today. Nothing was too much trouble & she ensured my upgrade went like a dream. Very friendly & pleasant, thank you so much x

Odpowiedź od Reward Mobile
Facts
Honestly, I used reward mobile and it was nothing short of amazing. It was fast, well details and stress free. Their services are top notch

Odpowiedź od Reward Mobile
Got such a good deal on the new iPhone
Got such a good deal on the new iPhone, came very quickly and is all in working order.

Odpowiedź od Reward Mobile
Fabulous service
Fabulous service. Efficient and helpful. No extensive waiting times or annoying numbers to press to speak to a real human that was polite and kind. I received a fantastic deal too. Highly recommend.

Odpowiedź od Reward Mobile
Highly recommend!
I couldn’t believe me finding a new phone and fantastic contract at such an amazing price! No where can get near it. I was amazed when my phone handset actually turned up as arranged and all was good. Reward mobile even did the transfer of my existing number, cancelling my old contact and setting up the new direct debit without me lifting a finger. The online chat is to a ‘human’ and not an automated service. My questions were answered quickly and in a friendly manner.
I very highly recommend this company if you want quick, reliable and cheap service!

Odpowiedź od Reward Mobile
The service is fast and their response…
The service is fast and their response is quick

Odpowiedź od Reward Mobile
I am pleased with my experience with…
I am pleased with my experience with Rewards Mobile with no hassle straight after placed the order I contacted and confirmed my delivery the next day and phoned me to ensure everything went well and happy with the services .. definitely I will recommend to family and friends
Great customer service
Great customer service, friendly, but also professional

Odpowiedź od Reward Mobile
Service was brilliant!
Service was brilliant they didn’t have the colour of phone i wanted in stock but called every few days to keep me updated. After 3 weeks I had to just change the colour for the 1 i wanted as i needed a new phone asap. That was my only downfall as wanted white & had to change to black. Can’t fault the service.

Odpowiedź od Reward Mobile
Everyone at reward mobile was amazing
Everyone at reward mobile was amazing! Quick, friendly service and my devices were delivered super fast. Thank you especially to. Chantelle, Ella and Wendy. Highly recommended.

Odpowiedź od Reward Mobile
I would give them 0 if I could
I would give them 0 if I could. I ordered a pink iphone 15 through them with a contract with EE, it came to something like 34 pounds a month which is incredibly cheap. It was all quite quick to come but the phone I got was faulty not to mention the box it came in was damaged too. I put the sim in the phone and it didn't work, after 5 hours on call with EE & 10 hours spent in the EE store I decided to cancel my contract because EE nor Reward Mobile did anything to help or support me. I now have bought the phone outright from carphone warehouse and 3 weeks later waiting for Reward mobile to cancel my contract with EE so I cannot buy a sim until this has been done. Therefore, Ive gone 3 weeks with a phone and sim that doesn't work.

Odpowiedź od Reward Mobile
Good service
Good service. It was just 11 days after my order then I got my iPhone 15 Pro Max device and sim. Needed a little more improvement of message or update of order. But all is good. thank you rewards mobile.

Odpowiedź od Reward Mobile
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