Poor customer service - couldn’t reach anyone via phone, instant chat or email. When I did receive a response they stated it was too late & my order was already dispatched. I had still not received an... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Really happy with my SIM only deal. Was a little hesitant at first having read reviews on here but SIM arrived quickly and got a really good deal. Would have given five stars but found it tricky to ta... Zobacz więcej
I was wary using this company. No need to be. Got a brilliant deal via health service discounts. Fast delivery of phone , added PAC code to order, swapped over my number immediately on setting up new... Zobacz więcej
Reakcja na opinię
Excellent service. Friendly helpful staff. Advise and new contract SIM only with 3 taken. New SIM arrived on time. Mobile no ported across from EE after initially being missed was very quickly resolve... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Reward Mobile are an independent telecoms company with over 40 year’s management experience in both the business and consumer sectors. Alongside our position as one of EE’s largest business partners, we have built close ties with other major networks like Three. While we also maintain close relationships with manufacturers like Samsung, Apple and Nokia. This allows us to offer you some of the best services and savings available in the UK, on both sides of the mobile telecoms package, devices and networks.
Dane kontaktowe
20 Lindred Road, BB9 5SR, Nelson, Zjednoczone Królestwo
- 0300 373 0590
- customerservices@rewardmobile.co.uk
- rewardmobile.co.uk
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 11% z negatywnych recenzji
Zwykle odpowiada w ciągu 2 tygodni
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
great service keeps you updated and…
great service keeps you updated and product arrived on time highly recommend

Odpowiedź od Reward Mobile
Just had to write this
Just had to write this,
Reward mobile are great 👍
I had to chat with customer support and tho I had a little wait, the agent Jordan was informative and helpful,
and solved my questions immediately.
Am very impressed with this company.

Odpowiedź od Reward Mobile
Fantastic customer service …
I had a few teething problems whilst signing up for my new phone contract. However all the customer service team members I spoke to were extremely attentive, polite and ensured they helped to resolve the issue. This included a customer service manager who was at hand to help due to a glitch during the order. Very very impressed with reward mobiles customer service.

Odpowiedź od Reward Mobile
I'm very satisfied with the phone and…
I'm very satisfied with the phone and deal I got from the company.The customer service was exceptional very friendly and polite.

Odpowiedź od Reward Mobile

Odpowiedź od Reward Mobile
Would not recommend
I would not recommend this service at all, as a third party service their communications with their providers is appalling and you'll end up having to chase things reported to them as they won't relay it to the provider, even when the order is not yet complete. Their customer service is incompetent and disappointing, like many services you'll have to call several times to chase up the same issue and repeat yourself everytime. Due to unnecessary delays and miscommunications, 2 weeks after placing my order I'm still waiting for my number to be transferred and it still has not been completed. I'm now paying for 2 contracts at once because Reward Mobile failed to give the new code to the provider and gives horrible customer service to date.

Odpowiedź od Reward Mobile
DO NOT USE THIS COMPANY
DO NOT USE THIS COMPANY. I am a long term customer with EE and they pretended to be linked to their customer upgrade department. Mis sold me a contract at double the normal price. Dis not act legally and include all return details, legal script and direct debit mandate. Customer service is non existent. I called a number I found for sales. And have asked them to pick up the phone. They have not provided any info to return the phone, have not acknowledged my cancellation email. Will not put me through directly to customer service. They are a disgrace and scamming people. EE have raised a complaint with Ofcom and cancelled my direct debit. I rang reward mobile back and asked them to provide details of all my information under data protection and freedom of information and delete from database, the person I spoke to basically kept saying he could not do that and would have to speak to customer service, but could not tell me when they would get back to me. They are a despicable company, and acting illegally. Please contact Ofcom if they are not responding to you.
Terrible experience
Terrible experience
Terrible experience. I took out a contract for a SamsungS21 based on next day delivery. After providing details, I received an email saying that I had been approved and delivery details to follow shortly. I then immediately received a second email to say that my order cannot be processed due to lack of stock. Customer services were dismissive and non-apologetic and have since cancelled the order on my request. My issue here is that they should make customers aware if the phone isn't in stock before asking the customer to sign the contract based on the next day delivery. I am guessing that my data will now be sold on!!
Doświadczenie Trustpilot
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