Revolution Laundry UK Recenzje 

439
•
Wynik TrustScore: 2 na 5

2,0

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Oceniono na 1 z 5

Extrêmement déçu de cette laverie. A Villemandeur a coter d'Intermarché. Ma machine à laver étant en panne, je suis venu ici pour laver quelques affaires. Étant seul, je n’avais pas... Zobacz więcej

Oceniono na 1 z 5

I used the washing machine at the Revolution Laundry near Morrisons in Wednesbury to wash a duvet and two small pillows. I only discovered after I had closed the door and started the washing cycle... Zobacz więcej

Oceniono na 4 z 5

I used the washer/dryer in Kelso before it was removed {where did it go??!} It was great to wash duvets & king size bedspreads etc. Thought it was very reasonably priced for the convenience vs dry cle... Zobacz więcej

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Oceniono na 3 z 5

I used the 20kg machine to clean freshen 2 duvets, machines were clean & straightforward to operate. I thought £11 was rather pricey for a wash and that was without softener which was an extra £2 . I... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Usługi pralnicze

Napisane przez firmę

Revolution Laundry is redefining the laundry experience. As of 2020, there are less than 600 launderettes throughout the entirety of the UK. Answering the market’s ongoing need for convenience and control over washing larger bulks and bigger items, Revolution Laundry is the only laundry service that is able to put the power of washing back in the customer’s hands. Revolution machines offer rapid solutions for customers on the go, delivering consistently perfect washes through its 9kg and 20kg drums; perfect for clothes, duvets and cushions. Every machine provides eco-friendly solutions through optional solar panels, automatic light sensors that turn off and on depending on customer vicinity, and free eco-friendly detergent included in each wash. As well as washing, the dryer provides options for your laundry depending on temperature and material type. Aligned with the company’s wider mission of Making Easy work of everyday tasks, Revolution Laundry machines are designed to automate as much of the process as possible. If a customer leaves their laundry unattended, the machine will remain locked until the time has elapsed. A free of charge text reminder is also sent to the customer’s device a few minutes before the wash has finished, and payments are easier than ever with machines now accepting contactless payment.


Dane kontaktowe

2,0

Słaba

Wynik TrustScore: 2 na 5

439 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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Wszystkie recenzje

(439)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 27

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Oceniono na 1 z 5

Poor value and poorly maintained

Massively overpriced. Between £9 and £12.50 to wash and dry a small load. By comparison a local launderette will cost £6-7. You can only buy drying time in 15 minute blocks and 15 is never quite enough so you are forced to pay another £3.50 for anther 15 minutes which you won't use. The machines are frequently broken and always unattended so nobody is going to help when the machine eats your money or locks your washing in. Detergent supposedly included but it never works and there is no drawer so you can't add your own powder. Only way of getting clean clothes out is to put a capsule in the drum. You can open the dryer door to remove delicates part way through but the drum keeps turning round at full speed - it's really dangerous. I travel all over the country and do all my washing in launderettes and these machines are the absolute last resort. They should be brilliant but ruined by greedy feckless owners. Search 'launderette' on Google maps. There are loads of them across the country and all of them are a better option than this.

2 grudnia 2024
Opinia niezależna
Logo Revolution Laundry UK

Odpowiedź od Revolution Laundry UK

Dear Mr. Smith,

Thank you for sharing your feedback with us. We deeply regret that your recent experience with our services has not met your expectations.

We understand your concerns regarding the cost of our product. However, this adjustment has been necessary due to the impact of annual inflation over the past decade, which has influenced our pricing structure. Please be assured that this decision was not made lightly, especially considering that we have been operating our Revolution Laundry machines for 10 years.

Like many businesses, we have had to adjust our prices in response to the current economic climate. This change allows us to continue providing quality service and maintaining operations.

We would like to remind you that our customer service team is always available to assist with any issues you may encounter with our machines. For immediate support, please contact our Revolution Laundry helpline at 0800 208 1299.

For any future concerns, you can also visit our online Help page at https://help.megroup.uk/, where you can reach our support team through live chat, WhatsApp, or email. Additionally, our automated forms allow you to report any faulty machines directly, without the need for immediate contact with a representative: https://help.megroup.uk/help/broken-machine.

Once again please accept our sincere apologies for any inconvenience this may have caused you.
We hope this does not deter you from using our machines in the future.

Kind Regards

Luke Clark
Me-Group UK Customer Service Manager

Oceniono na 1 z 5

Laverie situé a Trappes

Laverie situé a Trappes
Le paiement n'a pas été pris en compte par la machine donc 12€ de perdu que j'espère récupérer par remboursement.
Une dame a eu le même problème avec la même machine 20 minutes avant.
Cela m'a coûté 24€,par ces temps difficiles c'est génial....
Il faudrait peut être prévoir un technicien
disponible sur la journée pour pouvoir être
remboursé.

26 listopada 2024
Opinia niezależna
Logo Revolution Laundry UK

Odpowiedź od Revolution Laundry UK

Dear Customer

You have left a review for Revolution Laundry UK.
We operate machines in the United Kingdom.

If you have not used a machine in the UK we would really appreciate it if you would remove your review, Thank you.

Oceniono na 1 z 5

Shocking z first one I went to says…

Shocking z first one I went to says open 24 hours but the premises they are on closes early as 5pm . Second one I went too power fit out start of wash now I've got no clothes and wasted £11 plusnfiel going there.

Don't bother shite!

24 listopada 2024
Opinia niezależna
Logo Revolution Laundry UK

Odpowiedź od Revolution Laundry UK

Hi

We are very sorry to hear that you have had a negative experience.

Some of our machines are dependent on the hours the site is open and this information is given on our website.

If you need further assistance, our customer service contact number is - 0800 208 1299

You can contact us using our online live chat service - https://help.megroup.uk/help/speak-to-someone

Alternatively, you can email our customer service team at callcentre@me-group.com or contact the team through WhatsApp +447768926474

Our team at Revolution Laundry is committed to assisting you promptly.

Oceniono na 1 z 5

Honteux … 3 fois que je paye et 3 fois…

Honteux … 3 fois que je paye et 3 fois que le sèche linge de sèche pas du tout ( sur trois ville différente),
Lorsqu'on appelle ont nous dit "remboursement entre 3-6 semaines"
Au bout de 2 mois rien du tout,
Arnaque a 100%

18 sierpnia 2024
Opinia niezależna
Logo Revolution Laundry UK

Odpowiedź od Revolution Laundry UK

Dear Customer

You have left a review for Revolution Laundry UK.
We operate machines in the United Kingdom.

If you have not used a machine in the UK we would really appreciate it if you would remove your review, Thank you.

Oceniono na 5 z 5

Used the machine in Whitley bay

Used the machine in Whitley bay, it was available on a Sunday afternoon which was great for me, I was washing a mattress topper, so large machine was perfect. My item is clean and smells great. Very pleased to have found this resource.

24 listopada 2024
Opinia niezależna
Logo Revolution Laundry UK

Odpowiedź od Revolution Laundry UK

Thank you for your feedback, Glenda.

Oceniono na 1 z 5

Very bad service they says detergent…

Very bad service they says detergent includes but no detergent comes out automatically and cloths not clean after wash . Also someone put carpet on wash in the big machine when its finished he didn’t come to collect so we had to wait 45 more mins for that . After all this is waste of money dont waste your money

14 listopada 2024
Opinia niezależna
Logo Revolution Laundry UK

Odpowiedź od Revolution Laundry UK

Hi Mehrajul

Thank you for your feedback.
We are very sorry to hear that you have had a negative experience.

Please get in contact with us through email at callcentre@me-group.com

You can also speak to a member of our customer service team through webchat or WhatsApp from the online customer help page on our website https://help.megroup.uk/ or by calling our Revolution Laundry contact number 0800 208 1299.

Once again please accept our sincere apologies for any inconvenience this may have caused you.
We hope this does not deter you from using our machines in the future.

Kind Regards

Luke Clark
Me-Group UK Customer Service Manager

Oceniono na 1 z 5

Im working at the HPC Nuclear Power…

Im working at the HPC Nuclear Power Station in the Somerset area and I’m allocated at Brean Sand Campus and I’ve been using Revolution Laundry UK for a while now, but the experience has unfortunately been quite disappointing. While the concept of accessible, self-service laundry stations is fantastic, the frequent breakdowns are a major drawback. It seems like almost every other week, at least one machine or all of them is out of order, which leaves me scrambling to find a working option or, worse, wasting a trip entirely.
When the machines do work, they’re convenient and efficient. However, the poor maintenance and lack of consistent functionality make it hard to rely on the service. Additionally, reaching customer support for quick fixes or information on machine status isn’t easy, which adds to the frustration. It would be incredibly helpful if they invested more in regular maintenance and had a system for real-time updates on machine availability .
Overall, Revolution Laundry UK has potential, but until they address the ongoing reliability issues, it’s hard to recommend it as a dependable choice for laundry needs.

15 listopada 2024
Opinia niezależna
Logo Revolution Laundry UK

Odpowiedź od Revolution Laundry UK

Hi Abi
We appreciate you taking the time to provide your feedback.
Please be assured that all our machines undergo regular servicing and routine checks. However, as with any automatic equipment, unexpected breakdowns can occasionally occur. Unfortunately, the machines at the Hinkley campus experienced multiple faults over the past couple of months. We sincerely apologize for any inconvenience this may have caused. I am pleased to inform you that our dedicated engineering team has addressed these issues, and the machines are now fully operational.
We also pride ourselves on fast, efficient customer service so I am also sorry to hear that you had difficulty contacting the customer service team.

Our customer contact information should be provided on the machine. Please get in contact with us through email at callcentre@me-group.com

You can also speak to a member of our customer service team through webchat or WhatsApp from the online customer help page on our website https://help.megroup.uk/ or by calling our Revolution Laundry contact number 0800 208 1299.

Once again please accept our sincere apologies for any inconvenience this may have caused you.
We hope this does not deter you from using our machines in the future.

Kind Regards

Luke Clark
Me-Group UK Customer Service Manager

Oceniono na 4 z 5

Does exactly what it says (almost)

Used a few times due to size of blankets etc.

Machine didn't finish cycle on 1 occasion, issue reported & refund sent instantly.

Won't put me off using again.

7 listopada 2024
Opinia niezależna
Logo Revolution Laundry UK

Odpowiedź od Revolution Laundry UK

Hi Will

We're grateful for your review! It's wonderful to hear about your laundry service experience. Achieving 5-star service is our goal at Revolution Laundry, and your feedback serves as a valuable guide in reaching that target.

Oceniono na 5 z 5

Very helpful when contacting the company

I went to use my local machine and it said no cash or credit card payments so I contacted the company to report that it wasn't working and had an almost immediate reply from Lucy at the company telling me an engineer would be out to fix it as soon as possible.

30 października 2024
Opinia niezależna
Logo Revolution Laundry UK

Odpowiedź od Revolution Laundry UK

Thank you for your review and rating Paul.

Oceniono na 5 z 5

My washing machine broke a few months…

My washing machine broke a few months ago, so I started to use Revolution Laundry , the machines are huge and I get a weeks worth of washing washed and dried in less than 2 hours. This helps so much in the winter months if you don't have a dryer at home plus saves having lots of clothes hanging up in the house. I still haven't got a new washing machine as I prefer using this service.
I had an issue one week with a machine and I contacted customer service online , it was easy to connect with someone and tell them what had happened. Denise was the lady who helped and advised me, I was super stressed as the washing machine had just stopped and the clothes were not done, and Denise waited with me on the chat until I made it to my next location to one of there machines , made sure the next wash was working and refunded me plus enough for another wash as the clothes weight had increased due to the water.
Not had an issue since then and continue to use the machines.
I would recommend using this service, even if you have a washing machine at home , take the load and try the dryer out, fresh hot bedding ,still warm by the time you get it home. Perfect!

11 października 2024
Opinia niezależna
Logo Revolution Laundry UK

Odpowiedź od Revolution Laundry UK

Thank you for your feedback Hollie!

Oceniono na 1 z 5

Complete rip off

Complete rip off, went to do laundry at one of their facilities in Durness put in a £10 note expecting change but only tells you it won’t give change after you pay leaving you unable to cancel and no other signage to inform you that no change is provided. Complete rip off merchants go some where else.

23 października 2024
Opinia niezależna
Logo Revolution Laundry UK

Odpowiedź od Revolution Laundry UK

Hi William

The machine at Croftycufts Durness is not owned by Revolution Laundry. You will need to speak to staff on site grerading your feed back as the machine is owned and operated by them.

Oceniono na 2 z 5

Beware

Beware - no help available. Laundry OK once I got it working, but BEWARE sign leads you to believe you can get telephone help, but when I tried, it was not a working number. Staff at the garage it was located at confirmed that they only have that same phone number and they can't get a connection either. Absolutely ridiculous and completely misleading.

22 października 2024
Opinia niezależna
Logo Revolution Laundry UK

Odpowiedź od Revolution Laundry UK

Hi J Maxim,

We appreciate you taking the time to provide your feedback. We're sorry for any inconvenience you may have faced. Its possible staff on site my have provided an incorrect number. Our customer service contact number is - 0800 208 1299

You can contact us using our online live chat service - https://help.megroup.uk/help/speak-to-someone

Alternatively, you can email our customer service team at callcentre@me-group.com or contact the team through WhatsApp +447768926474

Our team at Revolution Laundry is committed to assisting you promptly.

Oceniono na 5 z 5

pas contente du tout.

pas contente du tout.
ma carte bancaire bébité 2 fois.
pour une machine à 8 euros.
donc cela me fais 16 euros pour le lavage d'une couette.
de plus j'ai appelé, on m'a répondu que je recevrais un SMS et toujours rien.
machine au super u de st Sébastien sur Loire

15 października 2024
Opinia niezależna
Logo Revolution Laundry UK

Odpowiedź od Revolution Laundry UK

Thank you.

Oceniono na 1 z 5

Black marks all over washing

I’ve been to a few of these machines as I travel all over, and I’ve had to throw so many clothes, bedsheets,and towels away now as when I’ve taken them out the machines my white washings have black marks all over my them, please avoid these machines if you don’t want to end up with your washing ruined!

12 października 2024
Opinia niezależna
Logo Revolution Laundry UK

Odpowiedź od Revolution Laundry UK

Hi Kerry

We appreciate you taking the time to provide your feedback.
We're sorry for any inconvenience you may have faced. To better understand and address your concerns, please reach out to us at callcentre@me-group.com with further details about your experience. Our team at Revolution Laundry is committed to assisting you promptly.

Oceniono na 1 z 5

Spin cycle left clothes soaking wet

Went and did a load of laundry in the large machine at the launderette in Nairn. Spin cycle definitely not working correctly. Clothes were soaked. Paid £11.

1 października 2024
Opinia niezależna
Logo Revolution Laundry UK

Odpowiedź od Revolution Laundry UK

Hi Susan

Thank you for your feedback.
We are very sorry to hear that you have had a negative experience.

Please get in contact with us through email at callcentre@me-group.com

You can also speak to a member of our customer service team through webchat or WhatsApp from the online customer help page on our website https://help.megroup.uk/ or by calling our Revolution Laundry contact number 0800 208 1299.

Once again please accept our sincere apologies for any inconvenience this may have caused you.
We hope this does not deter you from using our machines in the future.

Kind Regards

Luke Clark
Me-Group UK Customer Service Manager

Oceniono na 1 z 5

I have had sooo many bad experiences…

I have had sooo many bad experiences with this company. Their machines are extremely unreliable. Their telephone staff also seem to not really care and told me to use another company instead of having the attitude that they will do better at making sure their machines actually work…

3 sierpnia 2024
Opinia niezależna
Oceniono na 1 z 5

This company has to be investigated!!

This company has to be investigated!!. Took my laundry to Frenchay Park Rd bristol just now, paid £13 for the machine door to not be working AFTER I paid. Tried to call, nothing, tried an online chat 'out of office '( at 10am?). Going to consumer rights, plus every other media outlet I can think off. I only use the machine as mine has broken down. Should do a hand wash....get it together or sell the business to someone who can run it properly....scam

25 września 2024
Opinia niezależna
Oceniono na 5 z 5

Great

Great. Took 3 huge blue ikea bags full of wet washing. 30 mins and £7 later all bone dry, fluffy towels, lovely. Haven’t used the washer yet (just the dryer) but I intend too for things like duvet covers etc. I only have a small terrace and hate wet washing drying everywhere, it takes days. Cheaper than my usual traditional launderette for drying too.

22 września 2024
Opinia niezależna
Logo Revolution Laundry UK

Odpowiedź od Revolution Laundry UK

Thank you for your feedback Joanne

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