Extrêmement déçu de cette laverie. A Villemandeur a coter d'Intermarché. Ma machine à laver étant en panne, je suis venu ici pour laver quelques affaires. Étant seul, je n’avais pas... Zobacz więcej
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I used the washing machine at the Revolution Laundry near Morrisons in Wednesbury to wash a duvet and two small pillows. I only discovered after I had closed the door and started the washing cycle... Zobacz więcej
I used the washer/dryer in Kelso before it was removed {where did it go??!} It was great to wash duvets & king size bedspreads etc. Thought it was very reasonably priced for the convenience vs dry cle... Zobacz więcej
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I used the 20kg machine to clean freshen 2 duvets, machines were clean & straightforward to operate. I thought £11 was rather pricey for a wash and that was without softener which was an extra £2 . I... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
Revolution Laundry is redefining the laundry experience. As of 2020, there are less than 600 launderettes throughout the entirety of the UK. Answering the market’s ongoing need for convenience and control over washing larger bulks and bigger items, Revolution Laundry is the only laundry service that is able to put the power of washing back in the customer’s hands. Revolution machines offer rapid solutions for customers on the go, delivering consistently perfect washes through its 9kg and 20kg drums; perfect for clothes, duvets and cushions. Every machine provides eco-friendly solutions through optional solar panels, automatic light sensors that turn off and on depending on customer vicinity, and free eco-friendly detergent included in each wash. As well as washing, the dryer provides options for your laundry depending on temperature and material type. Aligned with the company’s wider mission of Making Easy work of everyday tasks, Revolution Laundry machines are designed to automate as much of the process as possible. If a customer leaves their laundry unattended, the machine will remain locked until the time has elapsed. A free of charge text reminder is also sent to the customer’s device a few minutes before the wash has finished, and payments are easier than ever with machines now accepting contactless payment.
Dane kontaktowe
3B Blenheim Road, Longmead Ind Est, KT19 9AP, Epsom, Zjednoczone Królestwo
- 0800 035 6600
- callcentre@me-group.com
- revolution-laundry.com
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Inni użytkownicy przeglądali również
This isn't a reliable service went to 3…
This isn't a reliable service went to 3 locations near the sheffield area where machines were out of use I went to Retford road bp petrol pump s13 sheffield my clothes come out stinking of drain and wasn't washed properly these loads was my daughters nursery clothes and fresh bedtime ones extremely annoyed and disappointed can you please give me a full refund or I will raise a dispute with my bank for charging me for something I didn't recieve

Odpowiedź od Revolution Laundry UK
Service à améliorer
Machines très limite au niveau propreté.
Suggestions : nettoyer le sol devant les machines serait de bon aloi....le sol est dégoûtant....pourquoi pas iun caillebotis ?
Installer une poubelle à proximité....
Merci

Odpowiedź od Revolution Laundry UK
Used washing machine this morning had…
Used washing machine this morning had to wipe it down first. When I took the washing out it was covered in animal hair, while I was waiting for my washing to finish a man came and filled the empty washer with horse rugs and equipment, I am sure this is not what they are meant for as they are clearly advertised for clothing. I won’t use again
They put laundry soap in and there is…
They put laundry soap in and there is no way to turn in off - now I am covered in Hives - Fantastic
Les machines ne sont pas entretenues en…
Les machines ne sont pas entretenues en panne ou vraiment non nettoyées
Cela est inacceptable voir avec La Défense des consommateurs
A force je vais monter un dossier avec les photos à l’appuis
Currently none of the washers…
Currently none of the washers work...don't know for how long ...please phone to find out and not have a wasted journey...Dryers are working...

Odpowiedź od Revolution Laundry UK
Blanket came out with black stains and…
Blanket came out with black stains and some look like tar. Phoned during office hours - always on hold. Tried to chat - kept saying they’re closed - it’s 11am on a Monday. Dreadful. They clearly want your money but can’t help when things go wrong.
Update: After getting through to someone I was offered a refund but potential permanent damage to the blanket was not addressed nor the inconvenience of having to re-wash it. I’ll see what happens when I do get the time to re-wash it. I have increased the star rating from 1 to 3 as I believe their intention is good and they’re at least trying to resolve the issue.

Odpowiedź od Revolution Laundry UK
I had an issue with one of the washing…
I had an issue with one of the washing machines, probably my fault, where i paid and it ended the wash after a minute. I contacted customer service and a young lady called Lucy replied in minutes and told me everything i needed to do too get a refund. I duly obliged and again within minutes my refund was processed. Excellent customer service from Lucy and thank you very much 😊

Odpowiedź od Revolution Laundry UK
Rip off
Terrible. Washer broke half way through cycle, leaving laundry soaking and not rinsed. Put them into the other machine at an additional £11 cost, and even then, they came out soaked. The dryer had a belt or something caught and hanging down in the door. Customer service unavailable despite information on website. I wish I hadn't bothered. One load washed and dried and the other load had to be taken home soaking wet to drip dry. Cost me £23.50 for one load of washing and drying, and one to come out soaking wet. I’ll use a professional collection service next time. It would probably have been cheaper.

Odpowiedź od Revolution Laundry UK
Room for improvement
Pros: Conveniently located. Customer service was good when I had an issue which was only once of the 4 or so times Ive used the service so far. I've only used the dryer and it's convenient to do so when I have a lot of drying to do (2 or more sets of bedding, towels, several loads of clothes for example)
Cons: Expensive though I accept you pay for convenience. I don't believe it's secure despite reassurances on the website. I've left my drying and gone back for it before the end of the cycle - glad I set myself a reminder because I didn't get the text reminder. However the machines can be opened - by anyone! - once the cycle has complete.
I will contine to use the dryer when I need to but I wouldn't leave my things unattended or rely on the sms reminder.

Odpowiedź od Revolution Laundry UK
sèche linge…
je suis venue utiliser le sèche linge pour mes 2 oreillers et résultat après 2 cycles d'une heure ils sont toujours trempés.
je suis arrivée tout de suite après la fin de chaque cycle et malgré que j'avais mis température max, ils étaient glacé.
on peut donc se poser la question si leur machine fonctionnent correctement.
je ne reviendrais plus vers cette enseigne
Only good enough for pets blankets!!
I sit and watch my laundry because I live a couple of miles from the machines. I sit and read a book. I have never seen any suds so unsure if it really puts detergent in the drum. I believe it doesn’t add much water as well. I only use it for washing my pets blankets. I would NEVER use it to wash my clothes!!

Odpowiedź od Revolution Laundry UK
Arnaque
Plus de 4 mois pour essayer de se faire rembourser d'un lavage sans eau et sans lessive... Des dizaines d'échange de mail où on vous demande toujours la même chose: problème rencontré, RIB, Iban et numéro de machine.
C'est une honte et clairement du vol.
Service client lamentable
Laundry payment machine took payment…
Laundry payment machine took payment twice. Contacted Customer Services and Lucy replied within 10 minutes. After further info requested she confirmed second payment has been cancelled. Excellent service. The laundry machines are godsend in our village as 5 miles from nearest launderette

Odpowiedź od Revolution Laundry UK
Des voleurs laverie automatique
Des voleurs laverie automatique
Seche linge en panne alors que juste avant une personne s'en est servie
Je mets les 3 euro en espèces je choisis mon cycle et nada en panne code erreur panne filtre ouvert
Impossible de pouvoir récupérer sont argent pas de ticket papier
Heureusement je prends toujours des photos pour preuve je les est appelé 6 fois je tombe sur quelq'un qui me dit ont va vous rembourser a ce jour rien je vais aller déposer une plainte contre vous des escrocs
Laverie carrefour contact la crèche 79260
Generally good service but certainly areas for improvement
I'll start off by recognising the quality of services like these can vary considerably by area, the people who (mis)use them, and the frequency/quality of maintenance, but in my case I've found the machines to have looked and smelled clean on the multiple occasions I've used them.
The ease of access and 24/7 nature of the machines made it the appealing option to me vs more traditional options. I'd argue the cost is on the high side (particularly the large machine) and fabric softener being a paid extra on top of this, but I'm aware you're paying a convenience premium here. Luckily I'll have my washing machine back soon.
My biggest criticism would be a lack of 'quality of life' features that could really elevate the experience, and make the price feel more justified. The app could serve a greater purpose than being a glorified data collection tool, and instead actually provide discounts to frequent users and implement a live monitor for in-use machines.
The parent company is well established, FTSE 250 constituent and I feel the current user experience doesn't quite portray that image. Invest in your product and service, we will notice!
Edit: spelling

Odpowiedź od Revolution Laundry UK
Useless
No point using. Completely failed to dry my clothes. 45 mins and £10.75 wasted. Now trying to get a refund. Not the first time this has been my experience with various machines around the city

Odpowiedź od Revolution Laundry UK
Don’t use
Don’t use! No water came in machine so clothes didn’t wash, waste of money. Won’t be using again

Odpowiedź od Revolution Laundry UK
Expensive, Dreadful service.
Expensive and a rip off. We've just done a wash in the machines in Jempsons in Rye. ( the ones in Peasmarsh have been out of order for weeks.)and it came out soaking wet. I had to wring it out by hand before putting it in the dryer. We tried this one a few weeks ago with two full loads and it cost us £30 here and then another£18 in a lauderette to finish drying it.
There is a customer helpline to ring but they close at 16:30 and 16:00 on a Friday. You can use their online help if you wish. No thank you. If their machines are this poor I can only imagine what their online help is like.
I'm dreading what the clothes will come out of the dryer like.
What a horrible expensive and frustrating service this is.
STAY AWAY FROM THESE MACHINES.
Just taken the washing out of the drier and it's still wet!!! This was a small load of tee shirts and underwear! £12 for this.
It's an absolute disgrace, nothing more than a scam. We've now got wet washing to deal with in a motorhome.
DON'T USE THESE MACHINES@

Odpowiedź od Revolution Laundry UK
Not working
Visited two. One in Newcastle and one in Gateshead. Neither of them were working. Waste of time and petrol money

Odpowiedź od Revolution Laundry UK
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