Revolution Laundry UK Recenzje 

439
•
Wynik TrustScore: 2 na 5

2,0

Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 1 z 5

Extrêmement déçu de cette laverie. A Villemandeur a coter d'Intermarché. Ma machine à laver étant en panne, je suis venu ici pour laver quelques affaires. Étant seul, je n’avais pas... Zobacz więcej

Oceniono na 1 z 5

I used the washing machine at the Revolution Laundry near Morrisons in Wednesbury to wash a duvet and two small pillows. I only discovered after I had closed the door and started the washing cycle... Zobacz więcej

Oceniono na 4 z 5

I used the washer/dryer in Kelso before it was removed {where did it go??!} It was great to wash duvets & king size bedspreads etc. Thought it was very reasonably priced for the convenience vs dry cle... Zobacz więcej

Reakcja na opinię

Oceniono na 3 z 5

I used the 20kg machine to clean freshen 2 duvets, machines were clean & straightforward to operate. I thought £11 was rather pricey for a wash and that was without softener which was an extra £2 . I... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Usługi pralnicze

Napisane przez firmę

Revolution Laundry is redefining the laundry experience. As of 2020, there are less than 600 launderettes throughout the entirety of the UK. Answering the market’s ongoing need for convenience and control over washing larger bulks and bigger items, Revolution Laundry is the only laundry service that is able to put the power of washing back in the customer’s hands. Revolution machines offer rapid solutions for customers on the go, delivering consistently perfect washes through its 9kg and 20kg drums; perfect for clothes, duvets and cushions. Every machine provides eco-friendly solutions through optional solar panels, automatic light sensors that turn off and on depending on customer vicinity, and free eco-friendly detergent included in each wash. As well as washing, the dryer provides options for your laundry depending on temperature and material type. Aligned with the company’s wider mission of Making Easy work of everyday tasks, Revolution Laundry machines are designed to automate as much of the process as possible. If a customer leaves their laundry unattended, the machine will remain locked until the time has elapsed. A free of charge text reminder is also sent to the customer’s device a few minutes before the wash has finished, and payments are easier than ever with machines now accepting contactless payment.


Dane kontaktowe

2,0

Słaba

Wynik TrustScore: 2 na 5

439 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Nie odpowiedziano na negatywne recenzje

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

2,0

Wszystkie recenzje

(439)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 27

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 1 z 5

This isn't a reliable service went to 3…

This isn't a reliable service went to 3 locations near the sheffield area where machines were out of use I went to Retford road bp petrol pump s13 sheffield my clothes come out stinking of drain and wasn't washed properly these loads was my daughters nursery clothes and fresh bedtime ones extremely annoyed and disappointed can you please give me a full refund or I will raise a dispute with my bank for charging me for something I didn't recieve

4 marca 2025
Opinia niezależna
Logo Revolution Laundry UK

Odpowiedź od Revolution Laundry UK

Hey, Shumon, We appreciate you taking the time to provide your feedback. We're sorry for any inconvenience you may have faced. To better understand and address your concerns, please reach out to us at callcentre@me-group.com with further details about your experience. Our team at Revolution Laundry is committed to assisting you promptly.

Oceniono na 3 z 5

Service à améliorer

Machines très limite au niveau propreté.
Suggestions : nettoyer le sol devant les machines serait de bon aloi....le sol est dégoûtant....pourquoi pas iun caillebotis ?
Installer une poubelle à proximité....
Merci

1 marca 2025
Opinia niezależna
Logo Revolution Laundry UK

Odpowiedź od Revolution Laundry UK

Dear Customer

You have left a review for Revolution Laundry UK.
We operate machines in the United Kingdom.

If you have not used a machine in the UK we would really appreciate it if you would remove your review, Thank you.

Oceniono na 1 z 5

Used washing machine this morning had…

Used washing machine this morning had to wipe it down first. When I took the washing out it was covered in animal hair, while I was waiting for my washing to finish a man came and filled the empty washer with horse rugs and equipment, I am sure this is not what they are meant for as they are clearly advertised for clothing. I won’t use again

12 lutego 2025
Opinia niezależna
Oceniono na 1 z 5

Currently none of the washers…

Currently none of the washers work...don't know for how long ...please phone to find out and not have a wasted journey...Dryers are working...

15 stycznia 2025
Opinia niezależna
Logo Revolution Laundry UK

Odpowiedź od Revolution Laundry UK

Hi Mrs Eventine

Thank you for taking the time to share your feedback with us. We are genuinely sorry to hear that your experience with our service did not meet your expectations.

The extreme cold weather over the weekend caused widespread technical issues in our machinery nationwide. As a result, we experienced a significantly higher volume of inquiries and complaints. I apologize that you were unable to reach a team member over the phone.

We hope this does not deter you from using our machines in the future.

Kind regards,

Luke Clark
Me-Group UK Customer Service Manager

Oceniono na 3 z 5

Blanket came out with black stains and…

Blanket came out with black stains and some look like tar. Phoned during office hours - always on hold. Tried to chat - kept saying they’re closed - it’s 11am on a Monday. Dreadful. They clearly want your money but can’t help when things go wrong.

Update: After getting through to someone I was offered a refund but potential permanent damage to the blanket was not addressed nor the inconvenience of having to re-wash it. I’ll see what happens when I do get the time to re-wash it. I have increased the star rating from 1 to 3 as I believe their intention is good and they’re at least trying to resolve the issue.

11 stycznia 2025
Opinia niezależna
Logo Revolution Laundry UK

Odpowiedź od Revolution Laundry UK

Hi Rhiannon

Thank you for taking the time to share your feedback with us. We are genuinely sorry to hear that your experience with our service did not meet your expectations.

I can confirm that we received your email on the 13th and responded within a few hours, initiating a full refund for you. Unfortunately, the extreme cold weather over the weekend caused widespread faults in our machines across the country, which resulted in a higher-than-usual volume of complaints. Our customer service team did their best to get back to everyone as soon as possible.

Please accept our sincere apologies for any inconvenience this situation may have caused. We deeply value your understanding and patience as we work to prevent such issues in the future.

If there is anything further we can do to assist you, please don’t hesitate to reach out.

Kind regards,

Luke Clark
Me-Group UK Customer Service Manager

Oceniono na 5 z 5

I had an issue with one of the washing…

I had an issue with one of the washing machines, probably my fault, where i paid and it ended the wash after a minute. I contacted customer service and a young lady called Lucy replied in minutes and told me everything i needed to do too get a refund. I duly obliged and again within minutes my refund was processed. Excellent customer service from Lucy and thank you very much 😊

3 stycznia 2025
Opinia niezależna
Logo Revolution Laundry UK

Odpowiedź od Revolution Laundry UK

Thank you for your feedback, Mark. We're committed to maintaining this level of service, and we can't wait to welcome you back to Revolution Laundry!

Oceniono na 1 z 5

Rip off

Terrible. Washer broke half way through cycle, leaving laundry soaking and not rinsed. Put them into the other machine at an additional £11 cost, and even then, they came out soaked. The dryer had a belt or something caught and hanging down in the door. Customer service unavailable despite information on website. I wish I hadn't bothered. One load washed and dried and the other load had to be taken home soaking wet to drip dry. Cost me £23.50 for one load of washing and drying, and one to come out soaking wet. I’ll use a professional collection service next time. It would probably have been cheaper.

1 stycznia 2025
Opinia niezależna
Logo Revolution Laundry UK

Odpowiedź od Revolution Laundry UK

Dear Sarah,

Thank you for sharing your feedback. We sincerely regret that your experience with our laundry service did not meet your expectations.

Please note that we had communicated on our website that response times might be longer than usual during the holiday period due to a reduced team.

To help us better understand and address your concerns, we kindly request that you email us at callcentre@me-group.com with further details about your experience with Revolution Laundry. Rest assured, our team is committed to resolving any issues you may have encountered.

Thank you for your understanding, and we look forward to assisting you.

Oceniono na 4 z 5

Room for improvement

Pros: Conveniently located. Customer service was good when I had an issue which was only once of the 4 or so times Ive used the service so far. I've only used the dryer and it's convenient to do so when I have a lot of drying to do (2 or more sets of bedding, towels, several loads of clothes for example)

Cons: Expensive though I accept you pay for convenience. I don't believe it's secure despite reassurances on the website. I've left my drying and gone back for it before the end of the cycle - glad I set myself a reminder because I didn't get the text reminder. However the machines can be opened - by anyone! - once the cycle has complete.

I will contine to use the dryer when I need to but I wouldn't leave my things unattended or rely on the sms reminder.

30 grudnia 2024
Opinia niezależna
Logo Revolution Laundry UK

Odpowiedź od Revolution Laundry UK

Hi, Samantha,

We genuinely appreciate you sharing your review! It's wonderful to hear about your experience with Revolution Laundry. Our goal is to consistently deliver 5-star service, and your feedback is invaluable in helping us reach that standard. Your feedback means the world to us!

Oceniono na 1 z 5

sèche linge…

je suis venue utiliser le sèche linge pour mes 2 oreillers et résultat après 2 cycles d'une heure ils sont toujours trempés.
je suis arrivée tout de suite après la fin de chaque cycle et malgré que j'avais mis température max, ils étaient glacé.
on peut donc se poser la question si leur machine fonctionnent correctement.
je ne reviendrais plus vers cette enseigne

28 grudnia 2024
Opinia niezależna
Oceniono na 3 z 5

Only good enough for pets blankets!!

I sit and watch my laundry because I live a couple of miles from the machines. I sit and read a book. I have never seen any suds so unsure if it really puts detergent in the drum. I believe it doesn’t add much water as well. I only use it for washing my pets blankets. I would NEVER use it to wash my clothes!!

28 grudnia 2024
Opinia niezależna
Logo Revolution Laundry UK

Odpowiedź od Revolution Laundry UK

Hi, Diane,

Thank you for reviewing our laundry service. At Revolution Laundry, our team is committed to providing top-notch 5-star service, and your feedback is essential in guiding our efforts. We're here to listen and adapt based on your valuable feedback!

Oceniono na 1 z 5

Arnaque

Plus de 4 mois pour essayer de se faire rembourser d'un lavage sans eau et sans lessive... Des dizaines d'échange de mail où on vous demande toujours la même chose: problème rencontré, RIB, Iban et numéro de machine.
C'est une honte et clairement du vol.
Service client lamentable

5 października 2024
Opinia niezależna
Oceniono na 5 z 5

Laundry payment machine took payment…

Laundry payment machine took payment twice. Contacted Customer Services and Lucy replied within 10 minutes. After further info requested she confirmed second payment has been cancelled. Excellent service. The laundry machines are godsend in our village as 5 miles from nearest launderette

18 grudnia 2024
Opinia niezależna
Logo Revolution Laundry UK

Odpowiedź od Revolution Laundry UK

Thank you for your feedback.

Oceniono na 1 z 5

Des voleurs laverie automatique

Des voleurs laverie automatique
Seche linge en panne alors que juste avant une personne s'en est servie
Je mets les 3 euro en espèces je choisis mon cycle et nada en panne code erreur panne filtre ouvert
Impossible de pouvoir récupérer sont argent pas de ticket papier
Heureusement je prends toujours des photos pour preuve je les est appelé 6 fois je tombe sur quelq'un qui me dit ont va vous rembourser a ce jour rien je vais aller déposer une plainte contre vous des escrocs
Laverie carrefour contact la crèche 79260

14 grudnia 2024
Opinia niezależna
Oceniono na 4 z 5

Generally good service but certainly areas for improvement

I'll start off by recognising the quality of services like these can vary considerably by area, the people who (mis)use them, and the frequency/quality of maintenance, but in my case I've found the machines to have looked and smelled clean on the multiple occasions I've used them.

The ease of access and 24/7 nature of the machines made it the appealing option to me vs more traditional options. I'd argue the cost is on the high side (particularly the large machine) and fabric softener being a paid extra on top of this, but I'm aware you're paying a convenience premium here. Luckily I'll have my washing machine back soon.

My biggest criticism would be a lack of 'quality of life' features that could really elevate the experience, and make the price feel more justified. The app could serve a greater purpose than being a glorified data collection tool, and instead actually provide discounts to frequent users and implement a live monitor for in-use machines.

The parent company is well established, FTSE 250 constituent and I feel the current user experience doesn't quite portray that image. Invest in your product and service, we will notice!

Edit: spelling

15 grudnia 2024
Opinia niezależna
Logo Revolution Laundry UK

Odpowiedź od Revolution Laundry UK

Hi, Cameron, We genuinely appreciate you sharing your review! It's wonderful to hear about your experience with Revolution Laundry. Our goal is to consistently deliver 5-star service, and your feedback is invaluable in helping us reach that standard. Your feedback means the world to us!

Oceniono na 1 z 5

Useless

No point using. Completely failed to dry my clothes. 45 mins and £10.75 wasted. Now trying to get a refund. Not the first time this has been my experience with various machines around the city

14 grudnia 2024
Opinia niezależna
Logo Revolution Laundry UK

Odpowiedź od Revolution Laundry UK

Hi Mel

Thank you for your feedback.
We are very sorry to hear that you have had a negative experience.

Please get in contact with us through email at callcentre@me-group.com

You can also speak to a member of our customer service team through webchat or WhatsApp from the online customer help page on our website https://help.megroup.uk/ or by calling our Revolution Laundry contact number 0800 208 1299.

Once again please accept our sincere apologies for any inconvenience this may have caused you.
We hope this does not deter you from using our machines in the future.

Kind Regards

Luke Clark
Me-Group UK Customer Service Manager

Oceniono na 1 z 5

Don’t use

Don’t use! No water came in machine so clothes didn’t wash, waste of money. Won’t be using again

14 grudnia 2024
Opinia niezależna
Logo Revolution Laundry UK

Odpowiedź od Revolution Laundry UK

Hi Linda

Thank you for your feedback.
We are very sorry to hear that you have had a negative experience.

Please get in contact with us through email at callcentre@me-group.com

You can also speak to a member of our customer service team through webchat or WhatsApp from the online customer help page on our website https://help.megroup.uk/ or by calling our Revolution Laundry contact number 0800 208 1299.

Once again please accept our sincere apologies for any inconvenience this may have caused you.
We hope this does not deter you from using our machines in the future.

Kind Regards

Luke Clark
Me-Group UK Customer Service Manager

Oceniono na 1 z 5

Expensive, Dreadful service.

Expensive and a rip off. We've just done a wash in the machines in Jempsons in Rye. ( the ones in Peasmarsh have been out of order for weeks.)and it came out soaking wet. I had to wring it out by hand before putting it in the dryer. We tried this one a few weeks ago with two full loads and it cost us £30 here and then another£18 in a lauderette to finish drying it.
There is a customer helpline to ring but they close at 16:30 and 16:00 on a Friday. You can use their online help if you wish. No thank you. If their machines are this poor I can only imagine what their online help is like.
I'm dreading what the clothes will come out of the dryer like.
What a horrible expensive and frustrating service this is.
STAY AWAY FROM THESE MACHINES.
Just taken the washing out of the drier and it's still wet!!! This was a small load of tee shirts and underwear! £12 for this.
It's an absolute disgrace, nothing more than a scam. We've now got wet washing to deal with in a motorhome.
DON'T USE THESE MACHINES@

9 grudnia 2024
Opinia niezależna
Logo Revolution Laundry UK

Odpowiedź od Revolution Laundry UK

Hi Paul,

We value your feedback and are disappointed that our laundry service experience didn't meet your expectations. Our customer care team at Revolution Laundry is ready to assist you with any issues you may have encountered so please get in contact.

Our email address is - callcentre@me-group.com

You can also speak to a member of our customer service team through webchat or WhatsApp from the online customer help page on our website https://help.megroup.uk/ or by calling our Revolution Laundry contact number 0800 208 1299.

Once again please accept our sincere apologies for any inconvenience this may have caused you.

We hope this does not deter you from using our machines in the future.

Kind Regards

Luke Clark
Me-Group UK Customer Service Manager

Oceniono na 1 z 5

Not working

Visited two. One in Newcastle and one in Gateshead. Neither of them were working. Waste of time and petrol money

8 grudnia 2024
Opinia niezależna
Logo Revolution Laundry UK

Odpowiedź od Revolution Laundry UK

Hi Scott

We appreciate you taking the time to provide your feedback. We're sorry for any inconvenience you may have faced.

All our machines are serviced regularly and regular checks are made. However, as with all automatic machines, unforeseen breakdowns can occasionally occur.

Please contact us at callcentre@me-group.com so we can better understand your concerns and work towards a resolution. Your satisfaction is important to us.

Kind Regards
Luke Clark
Me-Group UK Customer Service Manager

Doświadczenie Trustpilot

Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.

Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.

Dowiedz się więcej o procesie recenzji Trustpilot.

Oto 8 wskazówek jak napisać świetną recenzję.

Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.

Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.

Dowiedz się więcej