Terrible quality bike. I bought the Atlas hybrid and no amount of tuning or adjusting has turned it into a passable product. The chain constantly slips, the tires ride low even when fully inflated, an... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
My kayak had a leak I could not find,Zac walked me through found the leak and retrospect shipped me new kayak Thank you retrospec, and especially Zac
Retrospec makes awesome bikes that look great and ride even better. The quality and design really stand out, and every ride feels smooth and solid. If you want a bike that’s stylish, reliable, and fun... Zobacz więcej
Terrific customer service! There was a missing item in the shipment. The team handled everything professionally and courteously and shipped the item right away. My family is very happy with their Chri... Zobacz więcej
Informacje dotyczące firmy
- Sklep rowerowy
- Sklep z akcesoriami rowerowymi
- Sklep z odzieżą i sprzętem do używania na wolnym powietrzu
Napisane przez firmę
The outside is for everyone, but not everyone feels comfortable outside. So we set out to make everyone feel at home in the open air through the use of expertly designed, durably crafted, accessibly priced outdoor gear - electric bikes, pedal bikes, kids bikes, stand up paddle boards and more - our goal at retrospec is simple: make nature second nature for everyone. We believe that all people, regardless of background or experience, should enjoy the life-affirming, eye-opening beauty of the outside world. We encourage a more active lifestyle and make being outdoors fun and inviting for people of any age, ability, or skill level. Born from a passion for fixed-gear cycling. Former home of Critical Cycles and Ten Toes Boards.
Dane kontaktowe
Stany Zjednoczone
- retrospec.com
4,3
Doskonała
66 recenzji
Odpowiada na 42% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 24 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
so far so good
so far so good. I have had the bike for a week now and absolutely love the look and the feel of it. Happy to be back out riding!
6 maja 2026
Opinia niezależna
Very responsive company
My kayak had a leak I could not find,Zac walked me through found the leak and retrospect shipped me new kayak
Thank you retrospec, and especially Zac
29 kwietnia 2026
Opinia niezależna
Terrible quality bike
Terrible quality bike. I bought the Atlas hybrid and no amount of tuning or adjusting has turned it into a passable product. The chain constantly slips, the tires ride low even when fully inflated, and inflating in the first place is a huge pain because of bad valves. The seat was rock hard and had to be replaced. The handle bar height can’t be adjusted. It constantly clicks and clacks on every ride. As soon as I fix one thing, something else slips. It’s absolutely criminal what they’re selling these pieces of junk for. Don’t be fooled by the reviews on their website. They only publish the good ones.
19 kwietnia 2026
Opinia niezależna
Odpowiedź od Retrospec
Thank you for taking the time to share your feedback. We're really sorry to hear that your experience with the Atlas hasn't been what we'd hope for anyone. That's genuinely not the ride we want you to have.
We noticed that you hadn't had a chance to connect with our customer care team before leaving this review, and we completely understand reaching a point of frustration. That said, we'd love the opportunity to make things right. A member of our customer care team is reaching out to you directly.
We take feedback like yours seriously, and we always appreciate the chance to improve, whether that's with the product, the experience, or both. We're here for you and hope we can turn this around.
My adult tricycle is OUTSTANDING!
My adult tricycle is working in an excellent manner, great exercise for my husband and me.
1 stycznia 2026
Opinia niezależna
Terrible return policy
I got a bike sent to me and was told the bike would fit me. It didn’t and the customer service team told me that the returning it would likely result in me getting only a quarter of my money back. I didn’t ride it. I barely assembled it. Terrible return policy. Don’t buy Retrospec.
25 marca 2026
Opinia niezależna
Odpowiedź od Retrospec
Hi, thank you for sharing your experience. We're sorry the bike wasn't the right fit and that the return process felt frustrating. That's never the outcome we're hoping for.
We do want to clarify for transparency: we didn't deny the return. Because this falls outside our standard return policy, the return is subject to applicable fees, as our team communicated. We understand that it can still feel disappointing, and we're sorry it landed that way.
We appreciate the honest feedback and will use it to keep improving the experience for everyone. We hope you give us another shot down the road.
Excellent product
Excellent product. Durable, comfortable, fun! We have a raft, dog ramp for the raft and paddle boards. Love them all.
4 lipca 2025
Opinia niezależna
Save your money buy a Priority Bike Instead
Save your money. Bought two 7 speed Chatham bikes. One bike had a bad crank bearing out of the box. Their customer service is "Chat Only". Told me to go get it repaired and offered a $42 discount. Know I can't get a bearing replaced locally for that amount. Plus I have to haul the bike. The other bike had a bent rim. Made in China garbage. Bought two Priority bikes 2 days later. What a difference in quality. Was planning on buying 5 and bought two to check out the quality. Buying 3 from Priority after the two junk bikes from Retrospec. BTW they tell you it was your fault for not having the bike professionally setup! Have you seen the "professional" biker dudes in the bike shop??
5 marca 2026
Opinia niezależna
Odpowiedź od Retrospec
Thank you for sharing your experience. We're sorry to hear about the issues with both bikes. While we take quality seriously, occasionally items can be damaged during shipment, which is frustrating for everyone involved.
Looking into your case, I can see that our customer service team sent out replacement parts and also issued a percentage refund to make things right. We want to make sure getting outside stays easy and enjoyable, not a hassle, and we hope that resolution reflects that commitment.
We understand you have many options when it comes to where you shop, and we're genuinely grateful you chose retrospec. We're glad you found a bike that works for you, and hope that wherever your rides take you, you're out there enjoying the journey.
We're always here if you need anything down the road.
the 7 peed CHATHAM beach cruiser…
the 7 peed CHATHAM beach cruiser purchased 12/2025
areal good ride
seat comfortable
chain / gears works good
brakes good
DID have to replace the seat height clamp bolt, now using a bolt and 2 nuts to secure the seat hgt clamp
4 lutego 2026
Opinia niezależna
I love my bike
I love my bike. It’s beautiful and well made. Customer service is also a joy to deal with. I had an issue with my wheel when the bike arrived, they had me take it to a repair shop, and they reimbursed me for the services. Great company.
20 stycznia 2026
Opinia niezależna
Terrific customer service
Terrific customer service! There was a missing item in the shipment. The team handled everything professionally and courteously and shipped the item right away. My family is very happy with their Christmas presents!
3 stycznia 2026
Opinia niezależna
The quality is outstanding
The quality is outstanding, quick shipping and fantastic packaging! We bought 3 and will be buying 1 more for a neighbors child. Super easy to put a few needed parts together. They were great Christmas gifts
24 grudnia 2025
Opinia niezależna
So impressed!
I can’t express enough how happy I am with my fixie bike. I love it. Undoubtedly the best $200 I’ve ever spent!
23 listopada 2025
Opinia niezależna
Terrible quality even right out of the…
Terrible quality even right out of the box. Breaks are squeaking no matter how I adjust them it’s always touched the rim as I ride. My wife and I each got the Chatham beach cruisers. The handle bars started rusting within the first couple of months and now they need to be changed for better bars. Wayyyy over priced for the quality. These are $50 Chinese bikes being sold for $250-$400! Wish I could get my money back. I’d feel bad selling to someone who doesn’t know any better.
24 grudnia 2024
Opinia niezależna
I love my bike
I love my bike! It arrived fast and was easy to assemble. It is simple and just what I wanted.
1 grudnia 2025
Opinia niezależna
Quickly resolved a shipping issue
Quickly resolved a shipping issue. Thank you!
11 grudnia 2025
Opinia niezależna
Prompt professional correction of my error.
In the excitement of making a paddleboard purchase I made an error in shipping the board to an incorrect address and realized it after finalizing the order. When I contacted the company, they were extremely efficient in coordinating a change without any hassle. They responded promptly, and addressed my mistake both professionally and personally. I was very relieved and ultimately received the board at the correct address.
26 listopada 2025
Opinia niezależna
Received very quickly for my grandson's…
Received very quickly for my grandson's 1st Birthday. Jack loves it
7 grudnia 2025
Opinia niezależna
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.