ResumeLab Recenzje 

Odpowiedź od ResumeLab

29 lis 2025

Hello,

Thank you for sharing your positive experience. We are delighted to hear that you enjoyed using our tools and that they were helpful to you. If you have any questions or need further assistance, please feel free to reach out.

Best regards,
ResumeLab Customer Service Team.

Odpowiedź od ResumeLab

20 lis 2025

Hello,

We appreciate you sharing your experience. We sincerely apologise for any confusion or frustration you may have experienced with our website. We understand your concerns and want to assure you that our service is transparent. Please allow us to provide some clarification on the matter.

First, our service works like a subscription. After the initial fee (please know that charges can only be processed if a customer manually enters their payment details and agrees to the terms of the service), which grants full access to all features (unlimited resumes and cover letters, job application tips, expert-written content, etc.), if the subscription is not cancelled within 14 days, it automatically renews into a paid monthly plan to maintain uninterrupted access. These conditions are presented clearly during the registration process, including at the point of purchase, within the terms and conditions, and again in the confirmation email sent immediately after the initial payment. This message outlines the subscription terms, billing frequency, and cancellation information to ensure full transparency. You can also see it reflected in your account details ("Settings/Subscription Overview/View billing history"). We understand this information may be overlooked and recognise the importance of clarity at all stages of the customer experience.

Rest assured. Addressing your concerns, we have located your account and confirmed that it has been cancelled. This means that no further charges or renewals will be applied. You also received an email confirmation about this information.

Once again, we apologise for any inconvenience. We continually strive to enhance our site and deliver a seamless user experience. If you have any questions or comments, please don't hesitate to contact our support team at contact@resumelab.com. We'd be happy to help!

Best regards.
The ResumeLab Team.

Odpowiedź od ResumeLab

7 lis 2025

Hello,

Thank you for sharing your experience with our service. We’re delighted to hear that you found the platform user-friendly and enjoyed the variety of creative templates available. We continuously aim to offer a seamless and inspiring experience for all users. With warm regards and appreciation!

Odpowiedź od ResumeLab

7 lis 2025

Hello,

Thank you for sharing your feedback. We’re delighted to hear that the process was easy to follow. Making resume building clear and straightforward is one of our main priorities, so it’s great to know this was your experience. We wish you every success in your job search.

Odpowiedź od ResumeLab

6 lis 2025

Hello,

We appreciate you sharing your experience. We sincerely apologize for any confusion or frustration you may have experienced with our website. We want to assure you that our service is transparent, and we provide a clear overview of our subscription model and billing terms before, during, and after the sign-up process. We understand your concerns and would like to provide some clarification.

Our service works like a subscription. After the initial fee, which grants full access to all features (unlimited resumes and cover letters, job application tips, expert-written content, etc.), if the subscription is not cancelled within 14 days, it automatically renews into a paid monthly plan to maintain uninterrupted access. These conditions are presented clearly during the registration process, including at the point of purchase, within the terms and conditions, and again in the confirmation email sent immediately after the initial payment. This message outlines the subscription terms, billing frequency, and cancellation information to ensure full transparency. Nevertheless, we understand this information may be overlooked and recognize the importance of clarity at all stages of the customer experience.

Rest assured. Addressing your concern, we have located your account and confirmed that it has been canceled; no further charges will be applied. You received an email confirmation about this information.

Also, upon further review, a refund has already been processed. Please allow 7–10 business days for the refund to be available in your account. We greatly appreciate your feedback, as it helps us identify and address any issues.

Lastly, we want to inform you that we'll send a message to your email for your reference. Please check your inbox, and if you don't find it, we recommend checking your spam folder, as emails sometimes get filtered there. If you need further assistance or clarification, please don't hesitate to contact us. We will be happy to help!

Best regards,
Customer Service Team.

Odpowiedź od ResumeLab

4 lis 2025

Hello,

We're happy to hear that our templates were easy to use and helped you create things quickly. Thank you for your positive feedback!

Odpowiedź od ResumeLab

17 paź 2025

Hallo,

Wir entschuldigen uns aufrichtig für jegliche Unzufriedenheit. Wir verstehen deine Bedenken und möchten ein bisschen Klarheit schaffen. Unsere Plattform bietet zwei Arten von Konten: Basiszugang und Vollzugang.

Das Basiszugangskonto ist dafür gedacht, dass Nutzer unseren Builder erkunden und seine Funktionen ausprobieren können, bevor sie sich für einen Kauf entscheiden. Mit diesem Konto kannst du den Builder frei nutzen und deine Dokumente erstellen. Es ist jedoch wichtig zu beachten, dass das Basiszugangskonto nur das Herunterladen einer einfachen Textversion deines Dokuments erlaubt und keine unserer Premium-Funktionen enthält.

Auf der anderen Seite bieten wir ein Vollzugangskonto gegen eine kleine Gebühr an. Dieses Konto bietet ein umfassendes Set an Funktionen, einschließlich der Möglichkeit, deine Dokumente mit unseren urheberrechtlich geschützten Vorlagen zu drucken, zu versenden oder herunterzuladen. Mit dem Vollzugangskonto hast du ein 14-tägiges Zeitfenster, um diese erweiterten Funktionen zu nutzen und deinen Dokumentenerstellungsprozess zu verbessern. Falls das Konto in den ersten 14 Tagen nicht gekündigt wird, erneuert sich das Abonnement auf unseren monatlichen Zugang.

Wir bemühen uns ständig, unsere Website zu verbessern und ein nahtloses Nutzererlebnis zu bieten. Wenn du weitere Fragen oder Bedenken hast, zögere nicht, unser Support-Team zu kontaktieren.

Beste Grüße,
Das Kundenserviceteam von ResumeLab.

Odpowiedź od ResumeLab

6 paź 2025

Hello,

We're thrilled to hear that our platform was user-friendly and provided helpful suggestions! We appreciate your mentioning the variety of resume templates. Thanks for the positive feedback.

Odpowiedź od ResumeLab

1 paź 2025

Hello,

We're thrilled you find the platform easy to use and ATS compatible with the recommended templates. We appreciate your recommendation and are grateful for your feedback!

Odpowiedź od ResumeLab

Zaktualizowano 22 wrz 2025

Hello,

Thank you for your thoughtful feedback! We're glad to hear you liked our resume samples, and we truly appreciate your interest in updated, ATS-friendly templates.

All of our resume templates, currently over 20 and growing, are designed to be 100% ATS-compliant. We understand how important it is for job seekers to have tools that not only look professional but also work seamlessly with applicant tracking systems. That’s why our team continually updates our template library with modern, recruiter-approved designs that balance style with ATS readability.

We’re also actively working on adding even more template options based on user feedback like yours. In the meantime, we recommend exploring our newest designs, such as Cascade, Synergy, Iconic, and Modern Initials, which combine up-to-date formatting with full ATS compatibility.

If you have any additional suggestions or need guidance selecting the best template for your industry or role, feel free to reach out to our support team. We're here to help!

Best regards,
Customer Service Team

Odpowiedź od ResumeLab

15 wrz 2025

Hello,

We're happy to hear that our resume service was user-friendly and helpful for you. We appreciate your recommendation and are glad you enjoyed your experience updating your resume with us. Thanks for your positive feedback!

Odpowiedź od ResumeLab

8 wrz 2025

Hello,

We're thrilled to hear that our resume builder tool helped you create a professional resume quickly! We're glad you found our templates varied and the instructions easy to follow. Thank you for your positive feedback.

Odpowiedź od ResumeLab

5 wrz 2025

Hello,

We truly appreciate your positive review! Providing great service is our top priority, and it's great to know we met your expectations. If there's anything specific you enjoyed or any suggestions you have, please feel free to share. Thank you for choosing us!

Odpowiedź od ResumeLab

Zaktualizowano 1 wrz 2025

Hello,

We appreciate your feedback and are delighted you had a positive experience. We're also glad you found the resume-building process easy and that our platform helped with formatting and strengthening your resume. Thanks for the 10/10 rating!

Odpowiedź od ResumeLab

26 sie 2025

Hello,

We sincerely apologize for the difficult experience you had while using our service. Your feedback is very important to us, and we truly regret any inconvenience caused. If you require any further assistance, please don’t hesitate to contact us directly.

Best regards,
ResumeLab Customer Service Team.

Odpowiedź od ResumeLab

21 sie 2025

Hello,

We sincerely apologize for any dissatisfaction experienced. We understand your concerns and would like to provide some clarification. Our platform offers two types of accounts: basic (free) access and full (paid) access.

The basic access account is designed to allow users to explore our builder and try out its features before committing to a purchase. With this account, you can freely use the builder and create your documents. However, it's important to note that the basic access account only allows you to download a plain text version of your document, and it does not include our premium features.

On the other hand, we offer a full access account for a small fee. This account provides a comprehensive set of features, including the ability to print, email, or download your documents using our copyrighted templates. With the full access account, you'll have a 14-day window to utilize these advanced features to enhance your document creation process. In the event the account is not canceled during the first 14 days, the subscription renews to our monthly access.

We continuously strive to improve our website and provide a seamless user experience. If you have any further questions or concerns, please don't hesitate to reach out to our support team.

Best regards,
ResumeLab Customer Service Team.

Odpowiedź od ResumeLab

21 sie 2025

Hello,

Thank you so much for your 5-star review! We’re thrilled to hear that ResumeLab made resume writing easier for you, especially since it’s something many people find stressful. Our goal is to simplify the process so you can focus on showcasing your skills and experience with confidence. We’re glad to know we could help!

Odpowiedź od ResumeLab

16 sie 2025

Hello,

Thank you for sharing your positive experience with us. We strive to provide our users with the smoothest and most efficient service possible, so we're glad to hear our website helped simplify and expedite the resume creation process for you!

Odpowiedź od ResumeLab

20 lip 2025

Hello,

Thank you for your feedback! We're glad to hear you enjoyed the service. We appreciate your suggestion regarding flexible payment options, it's valuable insight, and we'll be sure to share it with the team for consideration.

Odpowiedź od ResumeLab

16 lip 2025

Hello,

We appreciate you sharing your experience. We sincerely apologize for any confusion or frustration you may have experienced with our website. We want to assure you that our service is transparent, and we provide a clear overview of our subscription model and billing terms before, during, and after the sign-up process. We understand your concerns and would like to provide some clarification.

First, it's important to note that our platform offers two account types: basic access and full access. The basic access account allows users to explore the builder and create documents, but only permits downloading in plain text and lacks premium features. The full-access account, available for a small fee, includes additional functionalities like printing, emailing, and downloading documents with our copyrighted templates as well as other services for your job searching (cover letters, job interview tips, etc.).

Next, our service works like a subscription. After the initial fee, which grants full access to all features, if the subscription is not cancelled within 14 days, it automatically renews into a paid monthly plan to maintain uninterrupted access. These conditions are presented clearly during the registration process, including at the point of purchase, within the terms and conditions, and again in the confirmation email sent immediately after the initial payment. This message outlines the subscription terms, billing frequency, and cancellation information to ensure full transparency. You can also see it reflected in your account details "Settings/Subscription Overview/View billing history".) We understand this information may be overlooked and recognize the importance of clarity at all stages of the customer experience.

Finally, to provide you with the support you need, please look for a message from Trustpilot asking for your account information. We are fully committed to changing your opinion about us and ensuring you receive the excellent customer service we take pride in.

Best regards.