Resolver helped me get my refund for a return from Shein. Shein were refusing to refund me because they claimed the hygiene stickers from the swimwear were removed. The items were returned i... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Wake up eBay UK buyers. Check if the buyer protection fee complies with UK legislation's unfair contractual terms. Also check the Consumer Rights Act 2015 for further protection against that buyers pr... Zobacz więcej
Reakcja na opinię
I had an issue with Shein returning goods back and not refunding me and keeping the items. I was getting nowhere with their customer service constantly repeating same answers and trying to get my... Zobacz więcej
Reakcja na opinię
Ugh! I mean this is the first time i used Resolver, after dealing with alot of issues with Boohoo, I ran out of options and patience and then I found out about Resolver, I was unsure and worried but... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Resolver is a free, independent issue resolution service. We connect consumers with organisations to help find the best outcome every time.
Dane kontaktowe
Zjednoczone Królestwo
- resolver.co.uk
3,5
Średnia
2 tys. recenzji
Brak historii zapraszania do wystawiania recenzji
Ta firma nie zaprosiła klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 97% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 48 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Dissolve Resolver
Resolver? They don’t resolve anything. They just send you crappy emails all the time and ask for donations so they can keep resolving nothing. It’s pointless, it’s seems to be just a platform to send messages through and there is still no outcome. Don’t waste your time and don’t give them any money.
15 stycznia 2025
Opinia niezależna
Odpowiedź od Resolver
Hi Mark,
Thank you for your feedback, it’s disappointing to hear you’ve not found our service helpful.
Resolver is a free service that helps people raise complaints about UK-based businesses and organisations. It is our aim to simplify the complaints process so consumers can address their complaints more efficiently.
Our service has helped over 7.5 million people sort out complaints, completely free of charge and based on the feedback from our users, companies tend to respond more quickly and effectively when a case is raised through our platform.
It may be that in your case, the outcome of your complaint did not meet your expectations. Unfortunately, we cannot guarantee a positive outcome to any case - it is, in the end, up to the company you are complaining to, to resolve the issue. In any case of a limited or unsatisfactory response from a company we would advise you to be as proactive as possible with your communications - the escalation levels should help you contact someone higher up in the organisation, or seek independent review from a regulatory body if this is possible.
If you would like some additional help or guidance with the specifics of your case, please do reach out to us at support@resolver.com
Regarding your comments about donations, our service is free for users, and we only ask for donations to help us continue offering this service at no charge.
Best of luck moving forward and if there’s anything else we can assist with, please don’t hesitate to reach out.
Found what I wanted quickly.
1 marca 2025
Opinia niezależna
Odpowiedź od Resolver
Hi Tom,
Thank you for leaving a review, we’re so glad to hear you found our service useful!
Money back
I have used Revolver in the past. I had a problem with Turkish Airlines. They said I will get my money back in a few months time after they cancelled my flight. I got in touch with Resolver and with in a couple of months received my full air fare. Thank you Resolver.
28 lutego 2025
Opinia niezależna
Odpowiedź od Resolver
Hi Tony,
Thank you for your kind feedback. We’re so glad to hear you found our service useful. If you ever need assistance again, we're always here to help!
Resolver were there to help
Resolver helped me understand the process of making a complaint that could be heard and the company in question actually gave me compensation when at first they just stonewalled me. Thank you resolver.
11 grudnia 2024
Opinia niezależna
Odpowiedź od Resolver
Hi Laurence,
Thank you for your kind feedback. We’re thrilled to hear you received your compensation!
I look forward to reading all of the…
I look forward to reading all of the info Resolver sends in my email. Very informative and useful and has helped me with there pre done letters to apply to my car finance company for reimbursement over mis sold finance
18 lipca 2024
Opinia niezależna
Odpowiedź od Resolver
Hi Paula,
Thank you for your review! We're so pleased to hear you've found our service useful!
Thank you!
Really great platform which helped me get a good resolution where all else had failed, thanks guys!
4 lutego 2025
Opinia niezależna
Odpowiedź od Resolver
Hi Kat,
Thank you for taking the time to leave a review, we’re so glad to hear you've found our service useful!
Completely free service
Completely free service, they helped me get back ppi pay out, pay out for extra platinum card that I never asked for,but was paying extra for, so I got money back without a middle man taking a cut
27 lutego 2024
Opinia niezależna
Odpowiedź od Resolver
Hi Sarah,
Thank you for the kind review. We're so glad to hear we could help you with your reclaim!
Great site
Great site, helped me to easily make a complaint (after having no success) which was then resolved - highly recommended!
28 lutego 2024
Opinia niezależna
Odpowiedź od Resolver
Hi there,
Thank you for your wonderful feedback! We're so glad Resolver made the complaint process easy for you and helped you achieve a resolution. Your recommendation means a lot to us!
These guys can help
Resolver are great at getting you answers particularly with those particular companies that have no dedicated customer services or companies that ignore you over complaint's they've helped me a couple of times with good outcomes they are definitely worth asking for help i just wish i could afford to donate 100% trustworthy
27 lutego 2025
Opinia niezależna
Odpowiedź od Resolver
Hi Steven,
Thank you so much for your kind feedback. We’re so glad to hear you’ve found our service useful. If you ever need assistance again, we're always here to help!
Issue for Nearly 4 years, Resolved within 2 weeks
I was arguing for nearly 4 years with UK Power Networks, someone recommended Resolver, within 2 weeks my problem was Resolved!! Excellent!! 5☆
15 sierpnia 2024
Opinia niezależna
Odpowiedź od Resolver
Hi Jonathan,
Thank you for the kind review. We're thrilled to hear that our service was helpful to you!
IMorrisons superstore…
I used this to resolve a problem with morrisons. Although I tried to resolve it myself at first, Resolver came to my attention and they sorted it without any problems quickly. Would recommend them to anyone.
10 grudnia 2024
Opinia niezależna
Odpowiedź od Resolver
Hi Brian,
Thank you for leaving a review.
We’re delighted to hear you found our service helpful and are so glad we could be of help!
Resolve helped me get a full refund…
Resolve helped me get a full refund back within days free of charge I highly r this company and if I ever had a problem again I would use resolve again
27 lutego 2025
Opinia niezależna
Odpowiedź od Resolver
Hi Trace,
Thank you for the kind review, we’re so glad to hear you were refunded!
Resolver confidence
I have used Resolver a few times and with their help I received a quick resolution to the issues I raised . It is great to have a source that can support you and fight your corner.
11 lutego 2025
Opinia niezależna
Odpowiedź od Resolver
Hi Mary,
Thank you for taking the time to leave a review. We're thrilled to hear that our service was helpful to you!
I can't thank them enough they helped…
I can't thank them enough they helped me take on some loan companies, with the financial ombudsman, and I had a good outcome.
15 lutego 2025
Opinia niezależna
Odpowiedź od Resolver
Hi Julie,
Thank you for your kind feedback! We're delighted we could help you with your case, and it's great to hear you had a positive outcome. If you ever need assistance again, don't hesitate to reach out!
Odpowiedź od Resolver
Hi Mr Umpleby,
Thank you for taking the time to leave a review, we’re so glad to hear you've found our service useful!
With their assistance I got an apology…
With their assistance I got an apology + admission from UK parking control that they wrongly issued the PCN.
Well done resolver
24 lutego 2025
Opinia niezależna
Odpowiedź od Resolver
Hi George,
Thank you for leaving a review. We're thrilled to hear that our service was helpful to you!
Absolutely useless ,had a dispute with…
Absolutely useless ,had a dispute with Virgin Bet ,but it’s just a messaging service and not a single word from them.
Totally Pointless!
Response to Resolver 20th Feb
Thank you for confirming that you are pointless even though I think your name is very misleading as if you are an ombudsman or will resolve issues and as for your positive feedback? Well there is plenty of negative feedback on here!
You state your a free service as if anyone would pay you for the service you provide!
But you must be making money somehow!
I personally think you should be closed down as I wasted a lot of time using your service and was getting quick responses direct from Virgin Bet and only came to you because I thought you could resolve matters how wrong was I which you have now confirmed.
19 lutego 2025
Opinia niezależna
Odpowiedź od Resolver
Hi Tipper,
Thank you for leaving a review.
To explain, Resolver is a free service that helps people raise complaints about UK-based businesses and organisations. We are not a third-party or complaints management company, we are simply a user-controlled complaint-resolution service that enables consumers to manage and store all their customer service issues in one place.
It’s disappointing to hear you’ve not found our service useful but at no point can we guarantee a positive outcome for any case. Although, we have received a lot of feedback to suggest that company’s can be quicker and more effective in responding when a case has been raised with us.
In any case of a limited or unsatisfactory response from a company we would advise you to be as proactive as possible with your communications. Continue to email from your Resolver case file, using the "New email" and "Reply" buttons found there; if that doesn’t get a response and there is the option to do so, call them.
Best of luck with your complaint.
Excellent service.
Excellent service.
Sorted my refund issue out with white fox after months of me trying with no response
12 lutego 2025
Opinia niezależna
Odpowiedź od Resolver
Hi Debbie,
We’re so glad to hear you’ve had a positive outcome with your case and are delighted that you found our service helpful!
It was a Monday real ale day .
It was a Monday real ale day .
So I paid £2.15 for a pint twice
Next time I go to the bar I was told with a really bad attitude that no this beer is £3.15 so I said no ! I've never paid that much but only to be told after speaking to Chris an a new manager that I was to pay the new price as it is of a high percentage
I was dealt with terribly from an establishment I visit 5 times a week for food etc MILE CASTLE Never again . Michael Gales*
10 lutego 2025
Opinia niezależna
Odpowiedź od Resolver
Hi Michael,
You have left a review for Resolver and not the company you may wish to rate directly.
Resolver is a free service that helps people raise complaints about UK-based businesses and organisations.
I’m sorry to hear about your issue, while we are not the company you wish to contact Resolver can help you manage your complaint and provide direct contact pathways to companies.
To get started, please visit our homepage at https://www.resolver.co.uk/.
If you have any further questions please contact our support team here: https://support.resolver.co.uk/hc/en-us/articles/115003188265-Can-I-contact-Resolver-
Resolver disputes have taken our money and made no contact for over a year!!
Resolver disputes were easy to make contact with UNTIL we paid them over £8k to resolve a timeshare miss sell. It’s been over a year and they have blocked our calls and we can’t get through to ANYONE!! Emails are also bouncing back.
They have all the paperwork, reference numbers to claim back our money and we question if they have done a runner with that and taken our £8k with it.
NO communication, NO follow up, NO contact
Be aware!! They took our money January 2024 and we are STILL trying to get hold of them and find out what is going on.
8 lutego 2025
Opinia niezależna
Odpowiedź od Resolver
Hi Stella,
It looks like you've left a review for Resolver instead of the company you intended to rate.
Our service is completely free and does not charge users, so your feedback may be meant for a different company - possibly ‘Dispute Resolver,’ which is entirely separate from us.
We wish you the best of luck moving forward and hope you hear from them soon.
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