Over the past 5 years the gentlemen called Carl has been very helpful, patience, knowledgeable and gave excellent customer service and went the extra mile with me. I can only highly recommend him and... Zobacz więcej
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Zobacz, co mówią recenzenci
Having struggled with my insurers to get an appointment to have my washing machine repaired.I was desperate,went on line saw Repair+Maintain an appointment was made for the next day.The engineer arriv... Zobacz więcej
Reakcja na opinię
I don't normally buy cover for domestic appliances preferring to pay as I go for repairs, which is how I found Spring Plans when the dryer part of my washer dryer had a fault code. The repair was done... Zobacz więcej
Springplans Insurance Company Our washing machine went wrong...so having it insured with you we rang! Within a few days an operative came out...found the problem ...ordered the part and within... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
At Repair and Maintain, we’re experts in keeping your home running smoothly. We provide fixed-price repairs on a wide range of domestic appliances, giving you peace of mind with no hidden costs. Our nationwide network of experienced engineers ensures a fast, efficient, and reliable service wherever you are in the UK — all at highly competitive rates. We take pride in the quality of our work, which is why every repair is fully guaranteed. You can trust us to get your appliances back up and running quickly and professionally.
Dane kontaktowe
7 Pine Court Business Centre, 36 Gervis Road , BH1 3DH, Bournemouth, Zjednoczone Królestwo
- 03334432315
- help@repairandmaintain.com
- repairandmaintain.com
4,1
Dobra
175 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 33% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Having struggled with my insurers to…
Having struggled with my insurers to get an appointment to have my washing machine repaired.I was desperate,went on line saw Repair+Maintain an appointment was made for the next day.The engineer arrived on time,he was professional+friendly.My washing machine is now up+running thankyou.I must point out that I needed my washer repairing quickly because I go in hospital next week for major surgery+I needed to prepare my clothes.I was very stressed not being able to prepare them.
21 stycznia 2022
Opinia niezależna
Odpowiedź od Repair and Maintain
We really appreciate you taking the time to leave us a 5* review. We are pleased that you are happy with the service provided and that your appliance is back up and running!
Any further issues with your appliances please feel free to call us on 0800 088 2875.
Regards
The Team @ Spring Plans (Repair & Maintain)
Washing machine repaired.
Very Happy with the service
The problem was delt with promptly
The mechanic arrived on time
Cheerful and polite- Gr8 Job!
Would definately recommend!
7 stycznia 2022
Opinia niezależna
Odpowiedź od Repair and Maintain
Thanks for sharing such a fantastic review Sharon.
Regards
Ben @ Spring Plans (Repair & Maintain)
After waiting two weeks for the…
After waiting two weeks for the engineer to fix our washing machine we was told the machine is beyond repair and given two options a refund of policy or buy a new washing machine from them!!!!! KEEP AWAY FROM THIS COMPANY
15 grudnia 2021
Opinia niezależna
Odpowiedź od Repair and Maintain
Thanks for your review.
I am sorry to hear that you are unhappy with your experience with ourselves.
All repairs with us are taken out on a no fix no fee basis.
The appliance in your case was unrepairable due to the required parts being obsolete.
As a result, we offered you a full refund or if you wished a discounted replacement option in line with our no fix no fee service!
Kind Regards
John @ Repair & Maintain
Very helpful
Washer dryer was leaking water and this company talked me through how to clean the filter on the phone. Washer dryer fixed with no fee! So happy to find a company that I can trust. Will definately use this company in the future if I have any problems with my appliances.
8 grudnia 2021
Opinia niezależna
Odpowiedź od Repair and Maintain
Thank you for the kind review Helen.
So helpful…
The gentleman on the end of the phone was so helpful and generous with his time and tips to help me get rid of a bad smell in my washing machine even though they were not needed to come out and therefore weren’t getting business from me.
7 grudnia 2021
Opinia niezależna
Odpowiedź od Repair and Maintain
You're very welcome Jayne. If you do have any issues in the future just give us a call on 0800 088 2875.
Regards,
Carl
Washing Machine blockage
Very helpful over the phone and was able to point us to the issue without the need of calling someone over which would have been costly. Very grateful
20 listopada 2021
Opinia niezależna
Odpowiedź od Repair and Maintain
Thanks for sharing a 5 star review!
exceptional service and went the extra…
exceptional service and went the extra mile with us in replacing our oven. Would highly recommend
19 listopada 2021
Opinia niezależna
Odpowiedź od Repair and Maintain
We are very pleased you were happy with the service and the replacement.
Much appreciated for leaving a kind review.
Thanks again,
Liam @Spring Plans (Repair & Maintain)
Very pleasant repair man
Very pleasant repair man. Washer fixed in one visit
19 listopada 2021
Opinia niezależna
Odpowiedź od Repair and Maintain
Thanks Deborah for a great review.
A good service
A good service. Would have given 5 stars but for confusion about arrival time of repairer. Repairs on dishwasher completed quickly and efficiently.
19 listopada 2021
Opinia niezależna
Odpowiedź od Repair and Maintain
Thank you for taking the time to leave us a review. We will certainly use this feedback to continue to improve our level of service.
Thanks Karen,
The Team @ Spring Plans
Fast and efficient service
Extremely helpful and super simple to arrange engineer visit.
9 października 2021
Opinia niezależna
Odpowiedź od Repair and Maintain
Great to hear how easy you found your experience James. Any future faults please give us a call :)
Spring Plans (Repair & Maintain) 0800 088 2875
Good news from Peter and Pauline King ...West Malling Kent
Springplans Insurance Company
Our washing machine went wrong...so having it insured with you we rang!
Within a few days an operative came out...found the problem ...ordered the part and within the week all was sorted...thanks to your prompt action with dealing with this problem ...we were well pleased.
Makes a change to get such good results nowadays 👍😀
Thank you so much and we would thoroughly recommend this company to anyone.
7 października 2021
Opinia niezależna
Odpowiedź od Repair and Maintain
Hello Mr & Mrs King,
Thank you for taking time to leave us such a great compliment. We really appreciate you recommending our services in your comments and we're happy to hear your appliance is back up and running. Any other issues with your appliances in the future please call in on 0800 088 2875.
Thanks again,
Liam @Spring Plans (Repair & Maintain)
A good experience from friendly…
A good experience from friendly professional staff. Prompt service and kept updated at all times, would not gesture to recommend to others, thank you.
30 września 2021
Opinia niezależna
Odpowiedź od Repair and Maintain
Thanks Robbie! Very kind of you to take the time to leave us a review.
Regards,
Liam
A swift and professional service
A swift and professional service. Very helpful and quick to setup appliance care plan and book an engineer to attend any breakdown.
23 sierpnia 2021
Opinia niezależna
Odpowiedź od Repair and Maintain
Hi John, We'd just like to thank you for taking a couple of minutes to leave us a review. Any issues in the future please call us on 0800 088 2875.
Repair & Maintain
Friendly and professional
Friendly, on time, professional, and a job well done in no time at all.
20 sierpnia 2021
Opinia niezależna
Odpowiedź od Repair and Maintain
Hi Kay, Thanks so much for your feedback!
Good service and understanding
Good service, and understanding from staff.
20 sierpnia 2021
Opinia niezależna
Odpowiedź od Repair and Maintain
Hi Joseph,
Excellent to hear you are happy with the service provided.
Any issues with the Dishwasher in the future please give us a call on
0800 088 2430
Thanks,
Liam
Excellent service
Excellent service came out quickly to repair my dishwasher
19 sierpnia 2021
Opinia niezależna
Odpowiedź od Repair and Maintain
Roberta,
We really appreciate you taking the time to leave us a 5* Review.
Any problems with you appliances going forward just give us a call on
0800 088 2430.
Regards,
Repair & Maintain
Booked a repair for my Dishwasher
Booked a repair for my Dishwasher. Engineer came next day and now working perfectly! Happy with the repair but also the fantastic team there to help. Carl was very helpful! Highly recommended to all!
6 sierpnia 2021
Opinia niezależna
Odpowiedź od Repair and Maintain
Thanks for the 5* review Steve!
Turned up on time and fixed the…
Turned up on time and fixed the problem. Did what they promised. Deal of no fix no fee against a fixed fee and a year’s insurance plan compared favourably with others, especially no fix no fee.
4 sierpnia 2021
Opinia niezależna
Odpowiedź od Repair and Maintain
Thank you for taking time out of your day to leave us a review Michael. Fantastic news to hear your appliance is back up and running.
Regards,
Evie
So quick from call to repair!!
After being let down by another company I was over the moon to have my washer dryer repaired in a couple of days. My kitchen was left tidy and the engineer was very polite. Will definitely be my first port of call next time.
4 sierpnia 2021
Opinia niezależna
Odpowiedź od Repair and Maintain
Thank you for your kind review Kate!
Any issues in the future please call us on 0800 088 2430
Have a dishwasher AEG under a warranty…
Have a dishwasher AEG under a warranty with spring plans they use hotpoint to fix my machine now 12 weeks later still not fixed ? They have offered to replace with a cheaper machine . However I would like my machine fixed have sourced the parts but they don’t use AEG for parts for a AEG machine
3 sierpnia 2021
Opinia niezależna
Odpowiedź od Repair and Maintain
I have taken a look at your account and can see that your appliance has now been repaired.
We did advise at the time the required parts had no ETA and as a result we deemed the appliance beyond repair and offered you a free replacement.
You decided that you wanted your existing appliance fixed and therefore the parts were ordered as you requested.
I am sorry that you are unhappy with the service we have offered on this occasion and I have raised your case to a manager to see if there is anything we can change going forward to improve customer experiences.
All parts fitted are AEG parts, it is just a case that the parts were not in stock and took some time arrive.
Kind Regards
Sarah @ Spring Plans
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